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The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
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🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:45 Sarah's CX origin story
6:46 Importance of Training in CX
9:14 Challenges in CX Industry
16:00 Community power improving Customer Experience
23:33 1st Class Lounge
30:59 Examples of doing CX right
35:39 Contact info and closing
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Episode resources:
Sarah LinkedIn: https://www.linkedin.com/in/sarahhatter/
ElevateCX: https://www.elevatecx.co/
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