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NHS Employers is the employers’ organisation for the NHS in England. We help employers to develop a sustainable workforce, improve staff experience and be the best employers they can be.
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A podcast about designing experiences for humans
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Whatever you lead can only grow when you do. Experience real-life, real-time business and leadership coaching from Dave Ramsey, a successful CEO, popular radio personality, bestselling author, and now the host of The EntreLeadership Podcast. Dave takes your calls and draws on over 30 years of experience as the CEO of Ramsey Solutions to help you overcome the challenges you're facing. More at https://www.ramseysolutions.com/shows/the-entreleadership-podcast.
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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/
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Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
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Inspired by host Geoffrey P. Smith’s faithful 14-year-old beagle Mo whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful mo-ments that shape us, move us, and inspire us to pursue our purpose. Join us for powerful, uplifting and sometimes challenging stories from some of the world’s leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected t ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
9
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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A show built for Tradesmen, by Tradesmen. We dive into all aspects of business including leadership, team building and adding value to the marketplace. Join us as we share stories, strategies and tactics along with interviews and real life experiences as a Tradesman.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Need to use a SharePoint intranet due to internal policies, company transitions, or legacy systems? When all the available information is overly technical or negative, where do you turn? Enter Fresh Perspectives: Living in the reality of SharePoint intranets. We provide useful, jargon-free insights and real-world examples to help you maximize the benefits of SharePoint intranets and tackle its challenges. Pro-SharePoint but realistic, we debunk misconceptions and share product management ins ...
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Exclusively from WebMD Health Services, the HR Scoop Podcast explores the evolving world of unique employee benefits and the challenges of managing unique employee populations. Featuring interviews with other HR Leaders and hosted by WebMD’s Head of People, Andrea Herron, the HR Scoop is a cleverly casual experience that should be on the playlist of any HR professional.
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Liquidware Chats is a monthly podcast hosted by James O'Regan, Product Marketing Manager at Liquidware. The podcast is dedicated to discussing topics related to digital workspace strategy, digital employee experience (DEX), and end-user computing (EUC). It can be found on all the major audio platforms including Spotify and Apple Podcasts.
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Entrepreneur to Employer - The Playbook for Scaling from Solopreneur to Employer
Brian Montes
1101
Building a successful business means managing a constantly shifting target, especially when assembling a high-performance team that drives revenue, enhances the bottom line, and meets expectations. The Entrepreneur to Employer podcast is here to help. Tailored for entrepreneurs, this show delivers practical insights across three critical areas: time, money, and people operations. From developing sales systems to creating an operations manual or even preparing your business for sale, Entrepre ...
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A weekly podcast featuring the leading thinkers in business and management.
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Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
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Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology
Eptura™
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by Eptura™, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilizati ...
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The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Gregorio Uglioni
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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A great onboarding process improves new employee productivity by 70%. Join the team at Process Street, as we learn from HR experts and business operators about how to design a magical employee onboarding experience.
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode w ...
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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
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"If your actions inspire others to dream more, learn more, do more and become more ... you are a leader." ~ John Quincy Adams. We love sending our listeners on a journey of discovery as they learn about the inspiring lives of industry thought leaders, business owners, & entrepreneurs from all walks of life, who share one thing in common – SUCCESS! And it all starts with one—one idea; one conversation; one dream. Brought to you by Aria Benefits and Life & Legacy Advisory Group
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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The Chats with Jason show is dedicated to helping entrepreneurs, business owners, and leaders discover new strategies and ideas to grow their businesses, to achieve more – more impact, more freedom, and more profit. Each episode features interviews with industry experts, thought leaders, and successful entrepreneurs who share their insights and experiences on how to breakthrough and be more impactful. The show covers a wide range of topics, including marketing, sales, customer service, custo ...
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Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
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Trust Builders podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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The People Strategy Podcast provides an ongoing coaching experience that the C-suite can leverage to align their people to more effectively execute the business strategy. The show challenges leaders to create a talent strategy roadmap that will increase profits and boost employee engagement. Host, Traci Austin, invites purpose-driven leaders to join her for deep-dive conversations on present challenges across the employee lifecycle. Listeners walk away with insights and strategic action step ...
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Listen as retail experts Matthew Hudson and Rick Segel share their insights and research from over 50 years of combined retail experience.
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Being a leader is hard. It often feels lonely, like no one understands what you’re going through. Being [at Work], hosted by Andrea Butcher, offers daily encouragement while exploring what it means to be a leader in today’s workplace. Each conversation featured focuses on solving real issues leaders like you face while equipping listeners with tools, strategies, and resources to effectively lead. This isn’t another interview show because–spoiler alert–life isn’t perfect, and neither are you. ...
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Firm & Final: The Legends of Stop Loss and Reinsurance is an award-winning stop loss industry podcast from BCS Financial Head of Large Claim Solutions Mehb Khoja. With a new focus each season, Mehb brings together members of the stop loss, reinsurance, and self-funded industries to discuss current and future stop loss issues and trends, and share legendary experience and advice for the next generation of stop loss and reinsurance superheroes. BCS Financial: bcsf.com
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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Lessons in happiness, creativity and innovation from inside Europe’s leading multi-brand fashion and lifestyle destination. This podcast series tells us the untold story of a world that is challenging, constantly evolving and always rewarding. Janine Matos interviews thought leaders and innovators from fashion and tech retail and invites them to share three "Pieces of Me" - objects that tell the story of their lives and careers. To find out more about careers at Zalando visit https://zln.do/ ...
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Have you ever sat there and wondered "What am I doing here stuck in the concrete zoo of the corporate world?" Are you itching to get out? Chris Lalomia and his co-host Alan Wyatt traverse the jungle of entrepreneurship. Together they share their stories and help you explore the wild world of SCALING your business. With many years of owning their own small businesses, they love to give insight to the aspiring entrepreneur. So, are you ready to make the jump?
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The HigherEdJobs Podcast is dedicated to helping higher education professionals find fulfillment in their careers and be the change agents that higher education needs in today's world. Join hosts Andrew Hibel and Kelly Cherwin, along with guest experts, as they examine job search strategies and break down the latest news and trends in higher education.
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Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance
Rich Allen
0242
Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift ...
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Serious Lady Business is the podcast where we dive into the serious—and sometimes not-so-serious—realities of being a female business owner. Host Leslie Youngblood keeps it real about entrepreneurship as we dive into the hard lessons no one warns you about to the surprising wins that make it all worth it. Tune in for honest conversations, unfiltered insights, and stories that prove you’re not in this alone.
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When Peace of Ship opens a new HQ in Brazil, Jemma finds herself in new territory: Interim Head of HR. Her first task? Hire a new CTO. That is, until one candidate ends up dead. Now she must find the killer to save the company. What could go wrong? Murder in HR Starring Kate Mara, Ben Schwartz and Adam Devine. Presented by Wellhub and BambooHR. Created by Ian Faison. A Caspian Studios Production.
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Create Magic At Work® is on a mission to equip senior leaders with the tools they need to be true quantum leaders and gain a deep understanding of what that means. Improve employee engagement, retain top talent, and transform workplace culture to have less stress and drama. Take a listen and help create healthy leaders and workplaces with us.
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Actionable advice to help grow your home services company. The Battle Plan Marketing Podcast is designed for contractors who are looking for effective tips and tactics to grow their business. Podcast topics include contractor marketing strategy, lead generation, web design, search engine optimization, reputation management, referral programs, content marketing, online advertising, social media, financials, sales, employee management, services, and general entrepreneurial interests. Mark Ambr ...
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Each episode, we highlight world-class leaders and solopreneurs to learn how they started, along with the tools, habits, and routines they employ to lead and grow impact. We dive deep on strategy, hacks, and more to provide you with tactical advice you can use in your Career.
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Tune In To Talent talks about the ever-evolving landscape of talent needs, exploring strategies and insights that drive innovation and growth. From hiring the brightest minds to nurturing exceptional teams, we're here to talk about how to unlock the full potential of your organization.
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Welcome to the Hueman Resources Podcast Channel, your go-to destination for insightful discussions and invaluable resources on talent, recruitment, and industry trends. At Hueman, we understand the importance of staying ahead in the ever-evolving landscape of talent acquisition, which is why we've created a collection of podcasts and audio blogs designed to equip you with the knowledge and strategies needed to thrive in this competitive market. Whether you're a seasoned HR expert, a business ...
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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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Ep. 348: “The Art of the Possible” – Evolving Workplace Designs and the Role of Technology in Creating Innovative Spaces with Pendrick Brown of HLW
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Pendrick Brown is Managing Director for EMEA and Principal at HLW where he is passionate about delivering architecture and design for commercial clients helping them create the spaces they need. Mike Petrusky asks Pendrick about the evolving workplace, design practices, and the role of technology in creating innovative and effective spaces. They di…
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Leadership Mistakes That Drive Employee Turnover (And How to Avoid Them) with Dr. Roger A. Gerard
52:37
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How Front-Line Leaders Can Build Engaged, High-Performing Teamswith Dr. Roger Gerard Did you know that nearly 60% of employees in the U.S. are disengaged, with 18% being actively disengaged? If you’re a leader or business operator, this isn’t just a statistic—it’s a major, expensive business problem. 🛎 In this episode of Marc Haine Live, we sit dow…
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Turning Employee Insights into Customer Experience Breakthroughs
18:32
18:32
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What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences. Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Mi…
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Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk
57:42
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Today’s podcast is a two-parter and features interviews with Tom Eggemeier, Adrian McDermott and Matthias Göhler, which took place at Zendesk’s recent Relate event, which took place in Las Vegas on March 25th-27th. Tom Eggemeier is the Chief Executive Officer of Zendesk, Adrian McDermott is the Chief Technology Officer at Zendesk, and Matthias Göhl…
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The Conversations You Should Be Having with Your Manager
27:12
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As you advance in your career, you develop the skills to lead teams and manage direct reports. But no matter your role or seniority, you’ll always need to manage those above you and to develop the right relationships to progress. The secret to managing up, says Melody Wilding, is being strategic and thoughtful in several key kinds of conversations …
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Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard, Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successfu…
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Building a Business that doesn't run you | Al Levi
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Send us a text Al Levy transformed his family's heating business into a multi-trade powerhouse spanning four generations by developing comprehensive systems, training programs, and clearly defined organizational structures. • Building operating manuals that defined processes objectively in writing • Creating a corresponding training center to trans…
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🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)
24:19
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Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—fr…
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E77: Going From Peer to Supervisor in Higher Education - Tips, Advice, and Lessons Learned
29:56
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In this episode, Dr. AnnMarie Caño shares her advice, and lessons learned, when moving from peer to supervisor and maintaining your work relationships while doing so. Dr. Caño is the author of "Leading Toward Liberation: How to Build Cultures of Thriving in Higher Education." Do you have a topic you would like us to discuss on the podcast? Send us …
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402: From Sales to CEO: Leadership Wisdom with Shawn Hanks
36:44
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In this episode of Leadership with Heart, Shawn Hanks, CEO of Premiere Speakers Bureau, reflects on his evolution from sales leader to CEO. He shares the pivotal lessons that shaped his leadership, including when he learned that offering his opinion too soon in meetings unintentionally stifled the voices around him. Rather than leading with answers…
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Guaranteed Success: Membership Can Skyrocket Your Profits
34:04
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Get ready for a game-changing conversation on 'Chats with Jason' where host Jason S. Bradshaw as he interviews Stu McLaren, a pioneering entrepreneur and membership expert. Stu shares his incredible journey from his first online sale in 2004 to co-founding the world's most popular membership platform on WordPress in 2008 and beyond. Discover how St…
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Rebekka Beels, Head of Engineering at Zalando, joins Janine Matos for a wide-ranging conversation covering leadership, vulnerability, and what’s required to build inclusive, high-performing teams in tech. Rebekka shares her perspective on what it takes to lead engineering at scale; aligning technical strategy with company goals while fostering a cu…
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Stop avoiding success and equip yourself to win!! Join our webinar Lead Better Make More on April 16th or 22nd, then get signed up for our next Blue Collar Boot Camp on April 23rd and change your team, your business and your profits in 12 weeks!! https://www.trupros.com/bootcamp-signupBy Joshua Huite
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How to Build a Workplace Where People Want to Stay with Samantha Irwin
59:32
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Turn High Turnover into High Retention – The Strategy You Needwith Samantha Irwin Struggling with high employee turnover? Feeling stuck in the endless cycle of hiring, training, and losing good people? You’re not alone. The real cost of turnover is more than just money—it’s lost productivity, low morale, and a customer experience that suffers. But …
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The Riches Are in the Niches: Why Specializing is the Ultimate Business Hack
39:53
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In this engaging conversation with Kathy Guillory, we focus on the importance of niching down in business. Kathy shares her transition from the corporate world to founding Belle Bear Marketing, emphasizing the significance of identifying an ideal customer profile (ICP) and the challenges faced when narrowing down a niche. We discuss strategies for …
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Today we’ll hear about: A business owner wondering if he should offer company vehicles to his employees A man considering if partnership is the right move A woman looking for advice on how to pay off business debt A son looking to hire the right team for his business while waiting for his father to sign it over Next Steps: 📞 Have a question for the…
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Why Passionate Leaders Get Misread:The Surprising Truth About How You Communicate with Dr. Melissa Crum
38:58
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In this enlightening episode, Dr. Melissa Crum joins Amy Lynn to unpack how intercultural conflict styles shape the way we communicate—and miscommunicate—in the workplace and beyond. They dive into what happens when direct, passionate communication is misread as aggression, how early life experiences influence how we show up, and why rewriting the …
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Daily Dose: You can’t make someone else change
3:26
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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The Disney Magic: Lessons Every Business Can Use Today
28:38
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Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris Why You Can't-Miss This Episode In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industr…
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How to Create Dating Policies for the Workplace
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In this episode of the Entrepreneur to Employer podcast, host Montes tackles a topic many business owners avoid until it’s too late: workplace dating policies. Whether you're running a small business or scaling a growing team, creating clear policies around romantic relationships at work is essential to protecting your culture, reducing risk, and p…
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Learn the Top 5 Reasons Why: #5 - Wrong Employee to Begin With #4 - Lack of Motivation #3 - Lack of Incentive #2 - Lack of Training #1 - You Have to Listen to Find Out
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How a Simple Psychology Hack Can Make Your Customers Love Your Business
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Are you intentionally shaping your customers’ experiences for long-term business success? In today’s fast-paced world, strong leadership is the key to building a successful business. Join us as we dive into the game-changing “Peak-End Rule” and uncover how it can transform your customer interactions. Whether you're focused on hiring great employees…
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Daily Dose: We can’t become what we need to be by remaining where we are
3:40
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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Success Leaves Clues: Ep243—The Coaching Advantage— with Makenzie Chilton Director of Coaching @ Arcora
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Coaching is no longer just a perk—it’s becoming a must-have for high-performing individuals and forward-thinking organizations. In this episode of Success Leaves Clues, Robin and Al sit down with Makenzie Chilton, Director of Coaching at Arcora, to explore the evolving role of coaching in today’s workplace. Makenzie shares how her personal journey …
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Episode 204: How a People-First Strategy Helps Retain the Best Crew with Ray Cox
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Culture, Coaching & Core Values: How Highfill Retains Talent Through Purpose Forget ping-pong tables and pay raises—this is what actual retention looks like. In this episode of The People Strategy Podcast, Traci Austin sits down with Ray Cox, Co-founder and Senior VP of Marketing at Highfill Infrastructure Engineering, for a powerful conversation o…
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Mapping the Moments That Matter in Customer Journeys
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In this episode, Dr. Joseph Michelli delves into the pivotal aspects of customer journey mapping, a key theme in his acclaimed books, including "The Starbucks Experience" and "The Zappos Experience." He discusses how intentionally focusing on high-value moments such as arrivals, peaks, pain points, transitions, and endings can significantly enhance…
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Questions Are the Future: Redefining Creativity in an AI World
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On this episode of Human Centered, host Nick Brunker welcomes Jason Gaikowski, VML's Chief Transformation Officer, to explore how AI is transforming creativity in marketing. Jason describes our industry's "engagement addiction" as creating "junk food for the soul" and argues we're experiencing an "event horizon" - a profound shift comparable to the…
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#130 The Power of Referrals: A Classic Episode Revisited
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Fred Reichheld is an expert on customer loyalty and a legend in the world of customer experience management. He and his "co-pilot" Rob Markey, created Net Promoter System, arguably one of the most used loyalty metrics in the world. He shared so many gems in our conversation that I decided to produce this edited version as a sort of "greatest hits" …
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Daily Dose: You are never asking for too much when you are asking for what you need
3:39
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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This conversation explores the important role of job evaluation within the NHS, addressing the challenges and misconceptions that comes with it. Hosted by Chioma Ezenwoye, the discussion brings together Andrea Thomas and Louise Chinnery, co-chairs of the NHS Staff Council Job Evaluation Group. They highlight the importance of regularly updating job…
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[Interview] - Million Dollar Contracting by Kim Hopkins - Part 4 - BPMP #164
1:00:21
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Today we provide Chapter 4 of this “Million Dollar Contracting” book review series with special guest and author, Kim Hopkins, Founder & owner of The Electric Connection out of Los Angeles CA. Promotion is the subject of chapter 4 and we had a fun time discussing many of the methods Kim has successfully used over the last 40+ years. More of the goo…
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983: Creating Intimate Relationships in Business and in Life
41:45
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In this episode of The Self-Employed Life, I had the pleasure of speaking with Gayle Friend, founder of Unrestricted Intimacy, about the power of creating deep, meaningful relationships in business. Gayle redefines intimacy as more than just a romantic concept—it’s about forming deep, authentic connections with clients through shared experiences, v…
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Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
24:40
24:40
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Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. …
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Daily Dose: Growth is a dance, not a light switch
3:26
3:26
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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When Everything’s Connected: The Role of Data in Public Health
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32:54
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A spike in food prices. A livestock disease outbreak. An overwhelmed hospital. These might seem unrelated—until you follow the data. In this episode of Data Driven Leadership, Jess Carter talks with Dr. Heidi Steinecker, senior director of health and human services at Resultant. They discuss how data brings clarity to the hidden links between the e…
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Ep 9 | SharePoint intranet search - why do you hate me?
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SharePoint intranet search - why do you hate me? This provocative question resonates with many SharePoint users. At events, when we ask people if they love SharePoint, search is often cited as a pain point in their intranet experience. This is why in this episode of Fresh Perspectives, Jarbas Horst and David Bowman dive into the complexities of the…
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Ask the Expert: Should I Work at My Alma Mater?
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12:56
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In this Ask the Expert episode, a listener asks about becoming an employee at their alma mater. Higher education expert Matt Trainum shares the pros and cons of working at your alma mater. Do you have a job search question that you would like to submit to Ask the Expert? Send it to us and you might hear it discussed on the HigherEdJobs podcast.…
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AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe
29:25
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Today’s podcast is with Vivek Pandya, Director, Adobe Digital Insights at Adobe. I recently caught up with Vivek at Adobe Summit in Las Vegas to talk about some new research that Adobe just published called AI to Cart, which highlights the impact that Generative AI-powered chat interfaces are having on consumers, how that is changing their search a…
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What All Leaders Can Learn from Taylor Swift
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Whether you're a fan of Taylor Swift or not, no one can deny her success as both a music star and businesswoman. Her career has been a masterclass in everything from customer connection to innovation, decision-making to digital adaption, offering lessons for people in any industry. HBR senior editor Kevin Evers investigated Swift's rise and evoluti…
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It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.…
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Behind the Scenes: Building a B2B Back Office Empire | Gabrielle Mills
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Send us a text Gabrielle Mills and her mother Chrissy took an unconventional path to entrepreneurship. After six years of searching for the perfect business model, they decided to invest in themselves instead of a franchise—starting what would become Sourced, a comprehensive back-office services company, from Chrissy's basement. What makes their st…
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Daily Dose: How the Irish talk about their feelings . . . and how that is so helpful
3:03
3:03
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Being [at Work] offers a daily dose of leadership focused on helping you, the leader. During challenging times we need all of the encouragement we can get. Sometimes there’s simply no playbook and we just need to do the best we can. Sometimes the best we can is being reminded of the gifts and insight you already have within. Be sure to subscribe an…
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Ep. 347: “Tell Your Story” – Workplace Data, Technology and Facility Management Strategies with John Mackay, CFM and Lauren Ross, NCIDQ, LEED AP of Aleto, Inc.
20:29
20:29
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John Mackay, CFM is Senior Director, Sales & Business Development and Lauren Ross, NCIDQ, LEED AP is CAFM Manager at Aleto, Inc. where they are passionate about aligning the performance of people, process, and technology in the built environment. Mike Petrusky asks John and Lauren about how they work with clients to align workplace strategies with …
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Adoption: Today's Digital Workplace Priority 💥 with Andrew Hewitt (Forrester)
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In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025. …
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401: Scaling Leadership: AI, Coaching, and the Future of Development
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In this Leadership with Heart podcast episode, I welcome Kevin Kruse, Founder and CEO of LEADx. Kevin shares how his introverted nature and deep sense of purpose led him to build a platform designed to democratize leadership development and bring coaching and emotional intelligence tools to every leader through AI and digital innovation. Our conver…
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