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THE CUSTOMER IS NOT ALWAYS RIGHT https://studio.youtube.com/channel/UCA-pdAcY3t6qG9G57EZaKsg/videos
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
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Custom branded merch is a powerful tool for keeping your brand at the forefront of your customers’ minds.
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Jumbo service company across the Chandigarh Mohali Kharar providing AC service and repair. The cost of service is low. Customer satisfaction is our priority. Best technicians. AC Service in Mohali
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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A podcast that explores how brands use martech and data to create exceptional customer experiences
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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If you are looking to create custom t-shirts in Atlanta, remember 3v Printing delivers premium quality and fast service to bring your design ideas to life. Specializing in everything from bold logo prints to intricate artwork, 3v Printing caters to businesses, events, and personal projects alike. With state-of-the-art printing techniques and vibrant colors, every shirt is crafted to look great and last long. Whether you need a small batch or a large order, 3v Printing offers flexibility with ...
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Welcome to Dino Plumbing & Service Pros, the premier plumbing, HVAC, and electrical contractor located in the heart of St. George, UT. Catering to both residential and commercial clients, we set the industry standard with our unwavering commitment to quality and customer satisfaction. Boasting over 42 years of combined personal experience within our core team, we possess the expertise required to solve even the most challenging of service issues. At Dino Plumbing & Service Pros, we stand out ...
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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The ServiCEO Show” is a talk show aimed at exploring the challenges of maintaining customer satisfaction and improving customer retention through enhanced customer service skills and strategies. Hosted by Porché Unique, the show will feature interviews with entrepreneurs and everyday customers to unpack the daily struggles of working with entrepreneurs and customers. Through insightful discussions, the show aims to provide actionable strategies for businesses to enhance the customer experien ...
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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For businesses, events, and individuals seeking premium custom embroidery in Atlanta, 3v Printing Store offers a high level of craftsmanship and personalized service. Specializing in a variety of fabrics and designs, they make it easy to bring any vision to life with stunning embroidery detail, whether for corporate logos, school apparel, or unique custom pieces. Using state-of-the-art embroidery machines and a team of skilled designers, 3v Printing ensures durability and vibrant quality in ...
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Apna Bazar is a premium store for Indian & ethnic groceries. We specialize in top quality groceries, great customer service and affordable prices. We take pride in being one stop shop for all your ethnic grocery needs: fresh produce, dairy, dals, spices, savory snacks, meal kits, frozen meals & sweets, rice, atta and much more.
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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Allisen Rabbinek Debt Collection Services specializes in tailored debt recovery, boasting over $8 million successfully recovered. Known for its client-centric approach. Our agency prioritizes transparency and ethics while leveraging cutting-edge technology to optimize operations. With offices in Vancouver, Montreal, and Toronto. We are recognized for innovation, compliance, and exceptional customer satisfaction across various industries.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential. 🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most importa ...
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Masters of Home Service is here to make your home service more profitable and efficient, and is part of Jobber Blueprint—dedicated to helping home service pros build the future they deserve by providing the best learning, insights, and advice in the business.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Tersh Blissett & Josh Crouch
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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Welcome to Podcasts From The Printerverse, the ultimate destination for podcasts about printing, print production, print marketing, and print design where we examine all the elements that foster stellar printed materials, customer communications, and customer relationships that create opportunities for print business success. LISTEN LONG AND PROSPER! | #PMCpodcasts #Printerverse
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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178. The Reading Articles Debate, Perceived Style Grades, & Ranking Cheap Beers
1:25:44
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Chase & Timothy talk about reading articles, perceived style grades, & rank cheap beers. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Allow me to reintroduce myselfBy MATREX WRIGHT
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Why Personalized Service Sets Us Apart from Most Online Shopping Companies
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In today’s fast-paced digital age, the appeal of online shopping is undeniable. Convenience, variety, and speed often dominate the advantages of ordering online. But there’s a critical element that most online shopping companies overlook: the personal care and customized support that can make a significant difference in the quality of your final pr…
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Custom Embroidery Services in Atlanta: Exceptional Quality from 3v Printing Store
1:03
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For businesses, events, and individuals seeking premium custom embroidery in Atlanta, 3v Printing Store offers a high level of craftsmanship and personalized service. Specializing in a variety of fabrics and designs, they make it easy to bring any vision to life with stunning embroidery detail, whether for corporate logos, school apparel, or unique…
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Ep 3: Customer Service - Going Above and Beyond
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In this special Customer Service Week episode of Above and Beyond, we dive deep into the importance of exceptional customer service and experience. This week’s theme aligns perfectly with the ethos of our podcast, so we couldn’t miss the opportunity to explore what it truly means to go above and beyond for our customers. Joining us is Abimbola of Z…
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EP 87: Customer Service Excellence & Training Insights with Marissa Peacock
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Join host Aaron Clippinger and special guest Marissa Peacock, Implementation Specialist for SquareCoil, as they dive deep into the vital role of customer service and effective training in driving business success. In this insightful episode of "The AC Method," they explore the transformative power of leadership, the importance of engagement in trai…
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Scaling Your Home Service Business with AI-Powered Customer Support with Bradley Scruggs from Zyratalk
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Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Bradley Scruggs, Chief Marketing Officer and Co-founder of ZyraTalk, a company transforming customer engagement with AI technology for home service bu…
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Transforming Service into Experience: The Power of Personal Connection
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In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…
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Stop Selling, Start Closing. Unlock The Power Of Self-Service Tools To Win more Business
18:59
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Ep. 74 - Wondering how to boost your website’s effectiveness without doing a massive overhaul? In this episode, Alex Winter and Vin Gaeta reveal why self-selection tools—like pricing calculators and product match quizzes—are revolutionizing how businesses engage with today’s buyer. Discover how these tools qualify leads, build trust, and make your …
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Why Government Regulation of Some Aspects of a Customer’s Experience is a Good Thing
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Let's talk about government and Customer Experience. It might surprise you that government and Customer Experience have a tighter relationship than you think. Many organizations, particularly in the private sector, recognize the importance of providing great experiences to keep customers satisfied and loyal. But should governments do the same for t…
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Custom Printed Cups: Materials and Usage for Every Occasion
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Custom printed cups have become an essential branding tool for businesses, events, and organizations. They offer a blend of practicality and advertising, making them perfect for promoting your brand while serving beverages. This article explores the various materials used in custom printed cups and their unique advantages for different scenarios - …
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89: Responsibility in Business: Where Does It End?
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Welcome to another thought-provoking episode of *The AC Method* with your host, Aaron Clippinger. In this episode, we dive deep into the complexities of business responsibility and liability through engaging scenarios like obstacle course races and real-life ethical dilemmas. Have you ever wondered what responsibilities a business owner holds when …
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How can you leverage storytelling in SaaS sales and marketing? In this episode, we talk to Stephen Steers, sales coach, consultant, and storyteller. You'll learn about why you should sell the outcome, how to choose the right story to tell, how to apply storytelling in your sales calls, and more. Visit our website for the detailed episode recap with…
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Elevating Employee Wellbeing: The Key to Workplace Success
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In this episode, Dr. Michelli explores the intricate dynamics of hybrid and remote work environments and their impact on employee well-being. Citing recent Gallup and Workhuman research, he underscores that while flexibility is cherished, it alone does not guarantee enhanced employee satisfaction. The cornerstone of thriving remote teams lies in cr…
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The role a banks brand plays in digital customer experience
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We explore why banks are in danger of commoditising their services by being drawn into competing on digital features and whether this is the route to building strong customer relationships. We look at the importance which brand, brand values and taking what's unique about your business and translating this uniqueness across digital channels and ser…
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Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide
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To get in touch with future questions or to be interviewed for a future episode, email info@ratiofs.com or visit us at www.ratiofs.com In today's episode, we will explore The future role of the bank's branch network The importance of having the right company culture to drive change The challenge of moving beyond the status quo in a big organisation…
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Legal & General's Digital product lead - Tariq Maonah on the importance of customer feedback in driving digital innovation
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During today's episode, we explore with Tariq Maonah, Digital product lead at Legal & General - how to build a customer-first digital business at scale by collecting direct customer feedback and building products and experiences focused on solving customers day to day challenges. We'll explore: The role that customer feedback plays in driving the d…
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Overcoming the challenges of driving digital transformation in banking and insurance with Sol Enenmoh
1:02:45
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During this episode, we are joined by Sol Enenmoh, as we discuss a common theme from across the financial world. The constant desire to implement digital transformation and the challenges involved in defining, pushing through and driving successful adoption of digital initiatives. How to define and start a digital transformation project How to trac…
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Personalisation - The Future of Banking and Insurance
38:19
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With Doug Morris, digital strategy director at Ratio: FS, we explore the role that digital personalisation will play in the future of banking and insurance. We delved into the role personalisation plays in delivering an improved customer experience and how personalisation could help enrich the day-to-day experiences a customer has with their bank a…
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Optimising digital experiences in financial services
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During today's episode, we explore with Doug Morris, strategy director at Ratio:FS the role which optimisation plays in continually improving your customer's digital experience. We'll explore What is optimisation The importance of continual investment in your programme The role of personalisation vs testing How to structure your optimisation team H…
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The Unmatched Charm of Custom Branded Socks: A Cozy Connection with Your Audience
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When it comes to creating a lasting impression, nothing compares to the delightful surprise of receiving a thoughtful and practical gift. Among the myriad options for promotional items, custom branded socks stand out as an ingenious choice that combines functionality, creativity, and a warm, welcoming feeling. Let’s explore why this seemingly simpl…
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Top 3 Website Mistakes. How To Align Your Website With The Buyers Journey
22:28
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Ep. 77 - Is your website doing enough to guide buyers at every step of their journey? In this episode, Alex Winter and Janet Mendez-Latouche dive into why most websites fall short and how to fix them. Learn how to optimize your site for awareness, consideration, and decision-making stages, boost conversions, and turn your website into your best 24/…
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The First Customer - The Secret Sauce For Success in Cybersecurity with Co-Founder Deanna Sheward
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In this episode, I was lucky enough to interview Deanna Sheward, co-founder and Chief Product Officer of Capablanca. Deanna shares her unique journey from academia to entrepreneurship. She recounts how her background in art, architecture, and research instilled in her a passion for learning and personal growth, which later fueled her pivot into the…
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How AI Boosts Productivity and Streamlines Operations in Service Industries with Jonathan Mast
1:03:31
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Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Jonathan Mast, founder of White Beard Strategies, a company focused on helping small businesses work smarter with AI. 🧠🤖 With nearly two decades in di…
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Three Ways Clients Pay: Money, Time, and Emotion
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In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore the three ways customers spend with your company; money, time, and emotion. They discuss how these elements intertwine and affect the customer experience, emphasizing the importance of emotional connections in the transaction process. If you're loo…
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#405: Loyalty360 Loyalty Live | Shamba Schmidt, Epsilon
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Send us a text In our latest edition of Loyalty Live, Loyalty360, speaks with Shamba Schmidt, Vice President, Solution Consulting at Epsilon. As a global marketing and data technology company known for its innovative approach to loyalty solutions and data-driven customer engagement, Epsilon leverages its extensive data repository and robust data pr…
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Reimagining Marketing with Empathy and AI
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Discover how empathy reshapes marketing as Tara DeZao, Product Marketing Director for AdTech and MarTech at Pega, joins us to unravel the complexities of customer journeys and data privacy. Together, we examine the crucial role brands play in responding to customers' needs by meeting them in pivotal moments and providing solutions that resonate rat…
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Christiaan Deasy started Christiaan’s Gutters back in 2013, and he hasn’t looked back. In this episode of the “Superpro Podcast, you’ll learn how he got started in the gutter industry, how to find team members who’ll fit with your culture, some effective marketing strategies, and the importance of personal growth outside of work through hobbies. Ch…
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EP 18 - The Future of Healthcare in South Africa: Integrations, AI, and Beyond
22:50
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In this episode of Rarified Air, John Paladino is joined by Cathy Harris, Chief Operating Officer at TriFour, and Stephan du Plooy, Chief Technology Officer at TriFour Professional Services. The discussion centers on the disparities and challenges within the South African healthcare system. Cathy Harris outlines the significant differences between …
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If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission statement or a customer experience strategy statement? Craft a customer experience (CX) mission that truly aligns with your organization's vision and mission and puts a focus on the customer! In this episode, Jea…
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In this week’s episode, Jo Causon sits down with Chief Economist and Head of Research at Panmure Liberum, Simon French, to discuss how a focus on customer service can lead to long term economic growth for the UK. Music copyright: Kevin MacLeodBy The Institute of Customer Service
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Pivoting Your Ecommerce Business with Jon Mason, founder of SwingJuice
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Join us today for an exclusive interview with Jon Mason, the Creative Director and Founder of SwingJuice. In this insightful conversation, Jon shares his remarkable journey from running an energy drink business that reached 300 stores to launching a thriving golf apparel brand. Discover the pivotal moments that inspired his transition, how he smoot…
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Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving. This is part four of a five-part series on how to develop up and coming leaders. Tune in and I’ll share another step to address early on that has proven to work well for me when developing leaders to mak…
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The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191
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What's on your mind? Let CX Passport know... 🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!? in “The one with burrito employee experience” with Lacey Davidson, Human Resources Manager at JumBurrito in CX Passport Episode 191🎧 What’s in the episode?... CHAPTERS 0:00 - Introduction to JumBurrito and Lacey Davidson 1:…
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Free Marketing Strategies That Actually Work
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Learn easy ways to market a business for free! Discover helpful tips like connecting with local groups and using the best keywords to get more people to notice the brand. This episode shows how small changes can make a big difference—all without spending extra money. Join host Adam Sylvester and Richard Grove of Wall Control and The Small Business …
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"Teach people, they'll get better. And, if you're not learning every day, you're getting behind." NOTABLE MOMENTS 02:17 Feedback and learning reinforce opportunities for improvement and growth. 04:33 Mastermind meetings encourage openness and candid discussions. 05:53 Reflections from Mastermind Attendees 12:48 The Power of Sincerity and Gratitude …
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The death of SAAS and raise of what marketing folks can do with AI already with Noah Brier
1:01:45
1:01:45
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Key Takeaways: Start experimenting with AI now – AI’s capabilities are vast, and hands-on exploration is key. The future of software is custom-built AI solutions – A shift from SaaS to bespoke models is on the horizon. Tacit knowledge is a goldmine – Codifying hidden expertise can unlock huge potential with AI. AI can turn unstructured data into ac…
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EP. 212 The Free Facebook Strategy That's Crushing For Home Service Businesses In 2024
12:51
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In this episode, Matt talks about a FREE organic Facebook marketing strategy that is working really well for home service companies. Dive into this episode and put what's taught into action.NEED MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUPhttps://www.facebook.com/share/g/15dpG8sXeB/EMAIL MATT-…
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#404: Interview with Michelle DeVore: Launching the Supercuts Reward Program
24:55
24:55
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Send us a text Designing an enterprise-level loyalty program from scratch is challenging on its own, but doing so for a large franchise organization like Supercuts—spanning 1,900 locations with over 400 local loyalty initiatives—raises the stakes even higher. Despite the daunting nature of the project, leadership at Supercuts saw an opportunity to …
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Custom T-Shirts in Atlanta – Quality, Style, and Quick Turnaround by 3v Printing
1:03
1:03
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If you are looking to create custom t-shirts in Atlanta, remember 3v Printing delivers premium quality and fast service to bring your design ideas to life. Specializing in everything from bold logo prints to intricate artwork, 3v Printing caters to businesses, events, and personal projects alike. With state-of-the-art printing techniques and vibran…
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Business Trials for Skilled Tradesmen
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1:17:18
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Starting a business from scratch is like building a dinosaur skeleton with no bones; you have to get creative! Join us as we share stories from reggae concerts, our newfound love for cigars and whiskey stones, and the ups and downs of running a plumbing company in St. George. Learn how we embraced every challenge with humor and resilience, turning …
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Revolutionizing Fee Billing Systems for Advisors With Lacey Shrum
34:09
34:09
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Lacey Shrum is the Founder and CEO of Smart Kx, a company dedicated to revolutionizing AUM fee billing for financial advisors through innovative technology solutions. With a background as an attorney and former Chief Compliance Officer, she has been featured in U.S. News & World Report for her insights on the growing responsibilities of financial a…
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The Future Of AI In Contact Canters And Its Effect On The Customer Experience
26:20
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In this exciting episode of the CX Goalkeeper Podcast, I’m joined by Guy Shalom, CEO and co-founder of Glassix. We dive into the transformative role of artificial intelligence (AI) in contact centers and its impact on customer experience. Guy shares actionable insights on how AI reshapes employee onboarding, automates processes, and improves the ov…
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Are We Reaching a Turning Point in the AI Hype Cycle?
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Taking unproven routes can lead to exciting new possibilities. However, it could also lead to potential failure. That's what makes life interesting, isn't it? Optimistic thinking has led to groundbreaking achievements, like the moon landing in the 1960s. However, it's important to strike a balance between hope and realism. In today's episode, we ex…
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177. Bathroom Fit Pics, Sweetgreen Controversy, & The Best Weird Collabs
1:20:22
1:20:22
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Chase & Timothy talk about bathroom fit pics, Sweatgreen controversy, & the best weird collabs. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Full Service Solutions with Jay Mustafa, Thirst Creative
46:13
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Jay Mustafa, Managing Director at Thirst Creative, and Phil Gaskin, Business Development Channel Manager at XMPie, join Deborah Corn to discuss how Thirst Creative grew into a full-service print and creative solutions company, the adoption of XMPie to integrate and automate processes, why customer convenience is essential, and the importance of mee…
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Making It With Print: Crafting Creative Briefs for Printing Success
43:22
43:22
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David Drucker, Noel Tocci, and Deborah Corn discuss best practices for creating effective briefs and estimate requests for printed materials, why sharing project goals and audience information drives successful outcomes, and why collaborating with print partners is essential to enhancing the impact of the final product. Mentioned in This Episode: T…
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In this episode of UKvUSA, Deborah Corn and Matthew Parker discuss essential strategies for measuring your business performance in 2024, covering everything from boosting customer engagement and refining communication efforts to aligning customer fit with business strengths, optimizing sales tactics, and enhancing productivity and profitability for…
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