Best Rick Denton Podcasts (2024)

1
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton 19:52

13d ago19:52

19:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…

1
The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192 38:12

7h ago38:12

38:12

What's on your mind? Let CX Passport know... 🎤🎞️What can a free fall teach us about business? “The one with the skydiving” with Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” in CX Passport Episode 192🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:45 Dara's Perspective on Leadership and Customer Service 6:25 The Role…

1
Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World 57:13

3d ago57:13

57:13

Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of ou…

1
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191 32:33

7h ago32:33

32:33

What's on your mind? Let CX Passport know... 🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!? in “The one with burrito employee experience” with Lacey Davidson, Human Resources Manager at JumBurrito in CX Passport Episode 191🎧 What’s in the episode?... CHAPTERS 0:00 - Introduction to JumBurrito and Lacey Davidson 1:…

1
The one where offboarding matters - Gary Marra CX #OpenToWork E190 34:08

2d ago34:08

34:08

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary Marra in CX Passport Episode 190🎧 What’s in the episode?... CHAPTERS 0:00 Gary Marra's background in financial services 1:19 Importance of customer experience in Gary's career 3:12 High-profile client relationships and…

1
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin 45:51

9d ago45:51

45:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in variou…

1
The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189 31:02

9d ago31:02

31:02

What's on your mind? Let CX Passport know... 🎤🎞️Stop doing this! “The one where we stop KPI hunting” with Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:30 Critique of KPI hunting 4:07 Alternatives to survey insights 7:12 Transitioning to behavior-based insigh…

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The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188 37:09

16d ago37:09

37:09

What's on your mind? Let CX Passport know... 🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique Saenz CEO & Founder of PercepcionesCX in CX Passport Episode 188🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:00 Enrique Saenz's Journey into Customer Experience 10:00 Guatemala's Role in Latin American Economy a…

1
CXCP Live At QuestionPro's XDay 2024 In Austin, TX 27:26

18d ago27:26

27:26

Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterso…

1
The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187 37:55

1M ago37:55

37:55

What's on your mind? Let CX Passport know... 🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with the rapid recovery” with Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing for episode sponsor isolved in CX Passport Episode 187🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:00 Pre-Event …

1
Driving Growth Through High Velocity Market Research | Gary Pansino 30:10

1M ago30:10

30:10

Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. …

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The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186 32:31

2M ago32:31

32:31

What's on your mind? Let CX Passport know... 🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us tick” with Tamar Cohen CEO/Founder at HaloEffect Management in CX Passport Episode 186🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:04 Tamar's journey to co-author white paper 4:00 Importance of emotions in employee…

1
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran 21:12

1M ago21:12

21:12

Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro. Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple …

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The one with the CX nervous system - Jameson McFarland E185 31:50

2M ago31:50

31:50

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one with the CX nervous system” with Jameson McFarland in CX Passport Episode 185🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:55 Jameson's Draw to Customer Experience 6:30 Creating Effective Customer Experiences 12:21 Impact of CX on Business Resu…

1
The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184 35:24

2M ago35:24

35:24

What's on your mind? Let CX Passport know... 🎤🎞️B2B is just different y’all. It’s not what you think “The one with yellow iron CX” with Lynn Daniel CEO at episode sponsor The Daniel Group in CX Passport Episode 184🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Improving Dealer Network Experience with Customer Feedback 4:55 The Role of …

1
Removing The Rocks From Any Customer Journey | Sean Albertson 48:20

2M ago48:20

48:20

Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty. Sean has developed the ROCKS…

1
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183 32:30

2M ago32:30

32:30

What's on your mind? Let CX Passport know... 🎤🎞️Emotions are the heartbeat of every experience “The one where emotions drive experiences” with Ariana Bucio Chief Operating Officer at BP Gurus in CX Passport Episode 183🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:15 Injecting humanity into IT Services 5:45 The human approach to the servi…

1
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience 9:20

2M ago9:20

9:20

Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences. AI has been arguably the most discussed topic in not only business but across the world over these last several years, this year specifically it became the "Forrest Gump" of Business & …

1
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182 33:44

2M ago33:44

33:44

What's on your mind? Let CX Passport know... 🎤🎞️A quicker way to tangible results with Customer Experience “The one with the AgileCX” with Lauren Feehrer Founder and President of LoyaltyCraft Consulting in CX Passport Episode 182🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:01 Lauren's transition from software implementation to customer …

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Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes 45:03

2M ago45:03

45:03

Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina. Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families whi…

1
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181 33:38

3M ago33:38

33:38

What's on your mind? Let CX Passport know... 🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:22 The state of customer experience in Ghana and Africa 5:16 Understanding cultural and linguistic diversity in Africa 9:2…

1
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger 29:29

3M ago29:29

29:29

Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and executing strategies to drive revenue and market cap. Expertise building and leading high-performing B2B + D2C cross-functional…

1
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180 39:08

3M ago39:08

39:08

What's on your mind? Let CX Passport know... 🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and…

1
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman 37:09

3M ago37:09

37:09

Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly risen to become the fastest-growing marketing agency in the U.S., now valued at over $150 million. Erik's vision for Hawke Media h…

1
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor 54:00

4M ago54:00

54:00

Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing: ABM, metrics-based, demand gen, social, Business Development, etc. Deep SaaS expertise. Highly prone to succeed, with 5 succ…

1
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179 34:21

4M ago34:21

34:21

What's on your mind? Let CX Passport know... 🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 D…

1
The one where he unifies CX - Adam Powers CX #OpenToWork E178 31:23

4M ago31:23

31:23

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 1…

1
Easing E-Commerce Pains One Click At A Time | Lee Roquet 57:50

4M ago57:50

57:50

Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand experiences, he brings a unique blend of professionalism, passion, and positivity to his current role as CEO at Finch an e-commerce…

1
The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 38:08

4M ago38:08

38:08

What's on your mind? Let CX Passport know... 🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's rol…

1
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey 16:14

4M ago16:14

16:14

Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA. Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for c…

1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176 36:54

4M ago36:54

36:54

What's on your mind? Let CX Passport know... 🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to …

1
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua 28:56

4M ago28:56

28:56

Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Technology Innovation Champion based in Salt Lake City, UT. Kacey has 30+ years of contact center leadership insights and …

1
The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 32:56

5M ago32:56

32:56

What's on your mind? Let CX Passport know... 🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of C…

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American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz 32:52

5M ago32:52

32:52

Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL. The not-for-profit American Dental Asso…

1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

5M ago31:21

31:21

What's on your mind? Let CX Passport know... 🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers wa…

1
America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood 36:51

5M ago36:51

36:51

Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. Jerry makes owning a car easier by putting car owners first. By perfectly combi…

1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

5M ago37:43

37:43

What's on your mind? Let CX Passport know... 🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industr…

1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

5M ago32:18

32:18

What's on your mind? Let CX Passport know... 🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13…

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Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana 20:04

5M ago20:04

20:04

Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas earlier this month with Sharath Keshava Narayana based in Palo Alto, CA. Sharath is the Co-Founder at Sanas.AI and Observe.AI. He's also a General Partner at Carya Venture Partners. San…

1
Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade 32:11

5M ago32:11

32:11

Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas with Trey Wade, Head of Consumer Experience at Molson Coors Beverage Company based in Chicago, IL. As describe by the Financial Times, Trey Wade is a “prolific collector of American Whis…

1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

6M ago29:05

29:05

What's on your mind? Let CX Passport know... 🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF…

1
Step Ten: Being Open to Change with Dr. Steven Windisch 1:05:36

5M ago1:05:36

1:05:36

Send us a text This episode is step ten in the 10-Step Toolkit to Having Critical Conversations featuring Steven Windisch, the Director of the Crime and Security Data Analytics Lab in the Terrorism Research Center at the University of Arkansas. Dr. Windisch's research breaks away from approaches limited to specific phases of the extremist’s life co…

1
The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

6M ago34:09

34:09

What's on your mind? Let CX Passport know... 🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 1…

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Step Nine: Developing Empathy with Dr. Barret Michalec 1:12:33

6M ago1:12:33

1:12:33

Send us a text This episode is step nine in the 10-Step Toolkit to Having Critical Conversations featuring Barret Michalec, director of the Center for Advancing Interprofessional Practice, Education and Research (CAIPER), and an associate professor in the Edson College of Nursing and Health Innovation. Michalec’s research examines humility, empathy…

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso 13:34

6M ago13:34

13:34

Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are seeing, hearing & talking …

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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso 17:18

6M ago17:18

17:18

Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about …

1
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery 51:42

6M ago51:42

51:42

Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles. In this episode, Richard and Adrian chat thro…

1
Step Eight: Releasing Defenses with Dr. Alison Wood Brooks 55:46

6M ago55:46

55:46

Send us a text This episode is step eight in the 10-Step Toolkit to Having Critical Conversations featuring Dr. Alison Wood Brooks, a Professor of Business Administration and Hellman Faculty Fellow at the Harvard Business School who was recently named a Best 40-Under-40 Business School Professor by Poets & Quants. Her book TALK: The Science of Conv…

1
The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

6M ago32:02

32:02

What's on your mind? Let CX Passport know... 🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in c…

1
The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love 50:57

6M ago50:57

50:57

Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voi…

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