#175 Taking the scary first steps: the courage to call a professional organiser, with Jasmine Sleigh

That Hoarder: Overcome Compulsive Hoarding

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In this episode, I'm joined by Jasmine Sleigh, professional declutterer, as we discuss the daunting first steps of reaching out for professional help in tackling hoarding. Jasmine shares insights into what prompts individuals to make that initial call and the courage it takes, alongside practical strategies for working with organisers. Tune in for a thoughtful conversation on overcoming fears and building trust for positive change in managing clutter.

Inviting Professional Help
Jasmine explains common motivators for people to seek help
Specific incidents or realisations prompting action
Example scenarios like misplaced items or repairs
The Initial Call to a Professional Organiser
What typically prompts the call for professional help
Jasmine's perspective on admiration for those who reach out
The importance of taking calls seriously and with empathy
Engaging with Potential Clients
Approach to initial conversations with potential clients
Building trust and understanding the client's situation
Establishing client needs and potential outcomes
Assessing the Client’s Home
How Jasmine gathers information about the client's home
Importance of assessing without judgment
Considering client interaction with their items and living space
Professional Organiser-Client Dynamics
Respecting clients’ preferences and leading decisions
Balancing professional insight with client autonomy
Working towards the client's goals and priorities
Process from Inquiry to Working Together
Steps from initial inquiry to in-home visit
Managing client expectations and realities
Ensuring client comfort and readiness
In-Home Visit Experience
Jasmine’s mindset and approach during a home visit
Avoiding overwhelm and maintaining professionalism
Logistical and emotional assessments of the client’s environment
Judgment and Perception in the Decluttering Process
Being conscious of non-verbal cues and judgments perceived by clients
Strategies for maintaining client comfort and trust
Determining Fit and Referrals
Assessing fit between client and professional organiser
Referring clients to other professionals when appropriate
Dealing with Client Motivations and External Pressures
Addressing clients seeking help due to external pressures
Finding a balance between urgency and client readiness
Ensuring Positive Outcomes and Encouraging Future Engagement
Creating a sense of achievement for the client
Fostering positive experiences to encourage future self-help
Challenges and Responsibilities of Professional Organisers
Ethical responsibilities and managing client expectations
Building trust for effective collaboration
Personal Reflections and Habits for Mental Health
Jasmine shares personal habits that support her mental health
Reflection on the importance of reading and self-care activities

188 episodes

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