Best Call Center Operations Podcasts (2024)

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083 S12 Ep 07 – Getting Pegasus Ready – 2 PARA’s Approach to LSCO w/LtCol Hitchins & RSM Groves of the British Arm 1:07:38

5d ago1:07:38

1:07:38

The Joint Readiness Training Center is pleased to present the eighty-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Executive Officer Observer-Coach-Trainer for Brigade Command & Control (BDE HQ), LTC Westly “West” LaFitte on behalf of the Commander of Ops Group (COG). Today’s guests are the command team for …

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082 S07 Ep 05 – The Science & Foundation of Joint Fires in LSCO, Part 1 of 2, w/the JRTC Fire Support Enterprise 52:40

12d ago52:40

52:40

The Joint Readiness Training Center is pleased to present the eighty-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are various seasoned Observer-Coach-Trainers across the fire support enterprise at the JRTC with over an astonishing one hundred completed ro…

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The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025 31:42

13d ago31:42

31:42

Send us a text The way contact centers approach Quality Assurance is undergoing a major transformation, and AI is at the heart of it. In this episode, we explore how advanced tools are enabling intent analysis, uncovering customer behavior patterns, and streamlining QA processes to deliver more meaningful insights. Learn how solutions like OttoQa a…

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081 S01 Ep 28 - Breaking the Gridlock: Stryker Tactics in Restrictive Terrain & Multidomain Maneuver w/MG Doyle & CSM Kupratty of 4th ID 48:38

19d ago48:38

48:38

The Joint Readiness Training Center is pleased to present the eighty-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are the Commanding General and Division Command Sergeant Major of the 4th Infantry Division, MG David Doyle and CSM Alex Kupratty. This episod…

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080 S05 Ep 01 – How to Sustain the Brigade Fight in Large Scale Combat Operations w/Three Senior Sustainers 1:35:07

27d ago1:35:07

1:35:07

The Joint Readiness Training Center is pleased to present the eightieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the Leader Training Program, LTC Drew Zabriskie on behalf of the Commander of Ops Group (COG). Today’s guests are two senior sustainers, LTC Bruce Roett & LTC Daniel Belzer. LTC Bruce Ro…

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Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook 17:00

27d ago17:00

17:00

Send us a text Black Friday and Cyber Monday are almost here, bringing the year's biggest sales rush! For contact centers, this is the Super Bowl of customer service, and preparation is everything. In this episode of ACG, we dive into updated best practices to help your team stay ahead, deliver exceptional customer experiences, and handle the holid…

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079 S09 Ep 02 – Command Post Modernization and Survivability - Be Hard to Find and Hard to Kill 36:54

1M ago36:54

36:54

The Joint Readiness Training Center is pleased to present the seventy-ninth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the S-3 Operations Officer for the Plans / Exercise Maneuver Control, MAJ Daniel Plumb on behalf of the Commander of Ops Group (COG). Today’s guests are CPT Princeton Bradley and SFC Michael LaPlant. CPT Brad…

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078 S03 Ep 09 – Preparing Warfighters to Take Company Command w/Two Small Group Leaders from the Maneuver Captain's Career Course 51:45

1M ago51:45

51:45

The Joint Readiness Training Center is pleased to present the seventy-seventh episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the MAJ(P) Westly “West” LaFitte, the Brigade Executive Officer Observer-Coach-Trainer for Brigade Command & Control on behalf of the Commander of Ops Group (COG). Today’s guests are two Small Group Leaders…

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077 S08 Ep 02 – Planning and Employment of a Combat Aviation Brigade in Large Scale Combat Operations w/COL Nicholas Ploetz of 4th Combat Aviation Brigade 39:16

2M ago39:16

39:16

The Joint Readiness Training Center is pleased to present the seventy-seventh episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the CSM Erik Burris, the Task Force Senior Enlisted Observer-Coach-Trainer for TF Aviation on behalf of the Commander of Ops Group (COG). Today’s guest is COL Nicholas Ploetz, Commander of the 4th Combat Av…

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076 S02 Ep 16 – Red Arrow Resilience and Lessons from the Les Terribles in Action at the JRTC w/MSG William Kocken 38:42

2M ago38:42

38:42

The Joint Readiness Training Center is pleased to present the seventy-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Command Sergeant Major of Ops Group (CMOG), CSM Michael Hall. Today’s guest is MSG William Kocken, which is the Operations Sergeant Major for 2nd Battalion, 127th Infantry Regiment. The 2nd Battalion, 127…

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075 S02 Ep 15 - Preparing for the Next Fight & the Army's Modernization Effort of Transformation in Contact w/COL Stultz of 2MBCT/101 ABN 49:16

2M ago49:16

49:16

The Joint Readiness Training Center is pleased to present the seventy-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the BDE Command & Control (BCT HQ), LTC Timothy Price on behalf of the Commander of Ops Group (COG). Today’s guest is the Brigade Commander for 2nd Mobile Brigade Combat Team, 101st …

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074 S01 Ep 27 - Be Brilliant at the Basics: Advice for Army National Guard Units w/BG Riley & CSM Carver of the Oregon ARNG 32:19

2M ago32:19

32:19

The Joint Readiness Training Center is pleased to present the seventy-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the Leader Training Program, LTC Drew Zabriskie on behalf of the Commander of Ops Group (COG). Today’s guests are BG Eric Riley & CSM Jeremy Carver of the Oregon Army National Guard…

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073 S01 Ep 26 - Long Range Airborne Envelopment During Large Scale Combat Operations w/MG Work, CDR of the 82nd ABN 57:46

3M ago57:46

57:46

The Joint Readiness Training Center is pleased to present the seventy-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Ricky Taylor. Today’s guest is the Commanding General for the 82nd Airborne Division, MG James “Pat” Work. MG Pat Work has served for 29 years in the U.S. Army, beginning…

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𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 27:53

3M ago27:53

27:53

Send us a text In this episode of ACG, we explore how small and medium-sized businesses can harness authentic artificial intelligence to transform their contact centers without overspending. With a flood of so-called "AI" products in the market, we help you distinguish genuine solutions from the fakes to ensure you're investing wisely. Learn how fo…

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072 S09 Ep 01 – Establishing & Maintaining Command & Control on the Battlefields of Tomorrow w/MG Ellis, the Director of Network Cross-Functional Team 43:45

3M ago43:45

43:45

The Joint Readiness Training Center is pleased to present the seventy-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Task Force Senior for the BDE Command & Control (BCT HQ), LTC Timothy Price on behalf of the Commander of Ops Group (COG). Today’s guests are MG Patrick Ellis and Mr. Mark Kitz. MG Ellis is the Director …

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071 S02 Ep 14 – Realities of Large Scale Combat Operations at the Battalion Echelon w/MAJ Edward Worman & SGT Stephanie Smith of the 2-130 IN “Blackhawks” 43:05

3M ago43:05

43:05

The Joint Readiness Training Center is pleased to present the seventy-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. This will be his last episode to host, but we may seem him as a guest in the future. Today’s guests are two key members from 2nd Battalion, 130 In…

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070 S02 Ep 13 – Now and Then: Experiences and Lessons Learned Over Time at the JRTC as an Observer-Coach-Trainer w/CPT Whitney Strong & CPT Joshua Kent 1:12:50

3M ago1:12:50

1:12:50

The Joint Readiness Training Center is pleased to present the seventieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are two seasoned Observer-Coach-Trainers, CPT Whitney Strong and CPT Joshua Kent. This episode is special because it is a compilation …

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069 S01 Ep 25 – Professional Reading for the Military Practitioner w/COL(R) Mike Kershaw of JRTC’s Leader Training Program 1:26:31

3M ago1:26:31

1:26:31

The Joint Readiness Training Center is pleased to present the sixty-ninth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the deputy senior mentor at the Leader Training Program at the JRTC, COL(R) Mike Kershaw. He spent 34 years on active duty as an in…

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Unmasking False Hustle: Revolutionizing Customer Experience 30:10

3M ago30:10

30:10

Send us a text Join me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive. In this episode, I’ll be sharing insights on how to break the cycle of false hustle and transf…

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068 S01 Ep 24 – Training for Victory: How Combat Training Centers Build Combat Readiness of the Force & Shape the Future of Warfare w/BG Jason Curl 1:00:39

3M ago1:00:39

1:00:39

The Joint Readiness Training Center is pleased to present the sixty-eighth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of the Joint Readiness Training Center and former COG, BG Jason Curl. BG Curl commissioned as an infantry o…

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067 S07 Ep 04 – Brigade Targeting Process During Large-Scale Combat Operations w/CW3 James Crain of 10th Mountain Division 57:54

4M ago57:54

57:54

The Joint Readiness Training Center is pleased to present the sixty-seventh episode to air on ‘The Crucible - The JRTC Experience’ and the third annual Large Scale Combat Operations Symposium. Hosted by CW2 Jerrad Rader, the Brigade Targeting Officer OCT for BDE Command & Control (BCT HQ) on behalf of the Commander of Operations Group. Today’s gues…

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066 S01 Ep 23 – Large-Scale Combat Operations Symposium 2024 w/BG Jason Curl 2:06:25

4M ago2:06:25

2:06:25

The Joint Readiness Training Center is pleased to present the sixty-sixth episode to air on ‘The Crucible - The JRTC Experience’ and the third annual Large Scale Combat Operations Symposium. Hosted by the Commanding General of the JRTC and Ft. Johnson, BG Jason Curl and the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are all s…

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065 S01 Ep 22 – Perspectives of a Warfighter: Leadership Lessons with the Sergeant Major of the Army 58:12

4M ago58:12

58:12

The Joint Readiness Training Center is pleased to present the sixty-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Sergeant Major of the Army, SMA Michael Weimer. SMA Michael Weimer was sworn in as the 17th Sergeant Major of the Army on Aug. 4, 2023…

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Calming Irate Customer Interactions: 5 Proven Techniques 24:46

4M ago24:46

24:46

Send us a text In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode covers: The …

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064 S03 Ep 08 – Paratrooper Basics & Preparing for an Airborne Joint Forcible Entry Operation w/a Rifle CO RTO, SPC Mitchell of 1-504 PIR 40:27

4M ago40:27

40:27

The Joint Readiness Training Center is pleased to present the sixty-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the company radio-telephone operator for B Company, 1-504th PIR, 1st BCT, 82nd Airborne Division, SPC Kevin Mitchell. Established during …

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What Technology does a World Class 2024 Contact Center Have? 24:20

5M ago24:20

24:20

Send us a text Did you ever ask yourself what the high-end contact centers are doing differently? In this ACGpodcast, we dive deep into the cutting-edge technologies that set elite customer service operations apart from the rest. This is how we are developing our strategic plan for Expivia. From AI-powered chatbots to advanced analytics, we explore…

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063 S01 Ep 21 – Developing Leaders for Combat at the Brigade through Corps Echelons w/LTG Stephen Smith 1:00:57

5M ago1:00:57

1:00:57

The Joint Readiness Training Center is pleased to present the sixty-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Deputy Commanding General of United States Army Forces Command, Lieutenant General Stephen Smith. Forces Command is the largest United…

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062 S02 Ep 12 – Developing BDEs & Their Leaders for the Next Fight w/a Pre-BCT CMD & a Current BCT CDR 1:01:43

5M ago1:01:43

1:01:43

The Joint Readiness Training Center is pleased to present the sixty-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are a pre-command and incoming commander for 2nd Brigade Combat Team of 10th Mountain Division (Light Infantry), COL Anthony Gore and the c…

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Large Scale Combat Operations Symposium of '24 Teaser 01 0:30

5M ago0:30

0:30

Please join us for the Large Scale Combat Operations Symposium of ’24 on Thursday, 8 August ‘24 at 0900-1100 CST. Hosted by the incoming Commanding General, BG Jason Curl and the Commander of Ops Group (COG), COL Matthew Hardman on 8 August ‘24. Their guests are several majors and captains observer-coach-trainers with over 125 decisive action train…

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061 S02 Ep 11 – Setting the Conditions for the BDE & BNs to Succeed in LSCO thru Staff Overmatch w/Devil 03, MAJ Tony Formica 1:08:20

5M ago1:08:20

1:08:20

The Joint Readiness Training Center is pleased to present the sixty-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by MAJ James “Jim” Lee is the Brigade Executive Officer Observer-Coach-Trainer for the BDE Command & Control Task Force (BCT HQ) on behalf of the Commander of Operations Group. Today’s guest is the Brigade S-3 Ope…

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060 S12 Ep 06 – Special Operations within Large Scale Combat Operations w/JRTC's Special Operations Training Detachment 1:00:37

5M ago1:00:37

1:00:37

The Joint Readiness Training Center is pleased to present the sixtieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are the Commander of the Special Operations Training Detachment for US Army Special Operations Command, COL Nathanael Joslyn and one of their s…

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Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All 29:03

5M ago29:03

29:03

Send us a text The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let the titl…

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Everything We Learned from Starting An AI CX Company - OttoQa 20:20

6M ago20:20

20:20

Send us a text Join us as we dive into the journey of founding and growing OttoQa, a cutting-edge AI-powered Customer Experience (CX) company. In this episode, we'll share our firsthand experiences, lessons learned, and the challenges we faced in building a fully automated QA platform. Discover the strategies and insights that helped us innovate in…

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059 S03 Ep 07 – The Life of a Grunt Leader: From a Ranger PFC to an Infantry Colonel w/COL Matthew Leclair 1:07:19

6M ago1:07:19

1:07:19

The Joint Readiness Training Center is pleased to present the fifty-ninth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is senior Army fellow at the Asia Pacific Center for Security Studies. Following his current assignment, COL Matthew Leclair. Following his c…

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058 S11 Ep 06 – Spectre Team's Best Practices & Innovations w/Geronimo's Info War Cell 39:39

6M ago39:39

39:39

The Joint Readiness Training Center is pleased to present the forty-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by LTC Mason Thornal, the Battalion Commander of 1-509th IN (OPFOR) on behalf of the Commander of Operations Group. Today’s guests are members of Geronimo’s infamous Spectre Team, their information warfare team. M…

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057 S1 Ep 20 – Training to Fight and Win in Tomorrow's Fight w/MG Buzzard of the Maneuver Center of Excellence 44:09

6M ago44:09

44:09

The Joint Readiness Training Center is pleased to present the fifty-seventh episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of the Maneuver Center of Excellence, MG Curtis Buzzard. The Maneuver Center of Excellence was established in Sep…

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056 S1 Ep 19 – The Employment of Light Infantry Formations During Large Scale Combat Operations w/MG Gregory Anderson of 10th MTN 1:00:06

7M ago1:00:06

1:00:06

The Joint Readiness Training Center is pleased to present the fifty-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of the 10th Mountain Division (Light Infantry), MG Gregory Anderson. The 10th Mountain Division (Light Infantry) is…

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Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms 25:32

7M ago25:32

25:32

Send us a text What if you could transform your call center’s efficiency and agent performance overnight? This episode guarantees you’ll walk away with actionable insights on crafting the ultimate QA forms for both voice and chat channels. We’ll guide you on defining the crucial goals for your QA forms, such as enhancing agent performance, ensuring…

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055 S12 Ep 05 – Army Special Forces During Large Scale Combat Operations w/BG Joseph Wortham of 1st SFC(A) 34:08

7M ago34:08

34:08

The Joint Readiness Training Center is pleased to present the fifty-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is Deputy Commanding General for Operations with 1st Special Forces Command (Airborne), BG Joseph Wortham. 1st Special Forces Command (Airbor…

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054 S07 Ep 03 – Fixing Brigade Combat Team’s Organic Mortars w/Three Seasoned Mortarmen, SFC Hernandez, SFC Fusek, & SFC Scholle from JRTC 51:33

7M ago51:33

51:33

The Joint Readiness Training Center is pleased to present the fifty-fourth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Command Sergeant Major of Ops Group (COG), CSM Michael Hall. Today’s guests are all seasoned mortar Observer-Coach-Trainers (OCTs) at the JRTC. SFC Juan Hernandez from Task Force 2 (Infantry Battalion) whi…

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How You Can QA Contact Center Calls Using ChatGPT (Desktop) 16:07

7M ago16:07

16:07

Send us a text In this ACG episode, we dive into the transformative impact of AI on customer service QA. Hosted by Tom Laird, the CEO of Expivia Interaction Marketing Group and OttoQa, this session explores how ChatGPT and Claude 3 enhance call analysis and agent performance monitoring. Discover effective system prompting and its role in refining q…

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053 S01 Ep 18 – Using Data to Feed Operations & Incorporate Emerging Tech on the Modern Battlefield w/LTC Beskow of ORCEN 1:04:52

8M ago1:04:52

1:04:52

The Joint Readiness Training Center is pleased to present the fifty-third episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is Director of Operations Research Center at the U.S. Military Academy at West Point, LTC David Beskow, PhD. He has a PhD in Societal Computi…

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Exposed: The Unvarnished Truth About AI Deployment in Contact Centers 22:45

8M ago22:45

22:45

Send us a text Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry. My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation. Join me in a practical…

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Will Auto QA Platforms End the Era of Traditional CX Analytics? 19:25

8M ago19:25

19:25

Send us a text Tune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics. We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This friendly chat is packed with insights about…

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052 S06 Ep 02 – Preparing US Army Engineers for LSCO w/Commandant of the US Army Engineer School, COL Clete Goetz & CSM Zach Plummer 48:32

8M ago48:32

48:32

The Joint Readiness Training Center is pleased to present the fifty-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Executive Officer Observer-Coach-Trainer for Task Force 5 (BDE Engineer BN), MAJ David Beale on behalf of the Commander of Ops Group. Today’s guests are the Commandant and Regimental Sergeant Major for the…

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JRTC COG & CSMOG Offer Congrats to Alumni & Current OCTs for Making the Centralized Selection List 1:07

8M ago1:07

1:07

Congratulations to our commissioned officers that are alumni and current serving Observer - Coach - Trainers for making the centralized selection list from the JRTC Team. The Commander of Operations Group, COL Matthew Hardman, and the CSM of Operations Group, CSM Michael Hall, send their warmest wishes. Your dedication and hard work have truly paid…

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051 S01 Ep 17 – Developing Leaders for Combat w/Two Seasoned Command Sergeant Majors, CSM(R) Nash & CSM(R) Donaldson 33:10

8M ago33:10

33:10

The Joint Readiness Training Center is pleased to present the fifty-first episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are two seasoned, former command sergeant majors, CSM(R) Adam Nash and CSM(R) Curt Donaldson. CSM(R) Nash is the former 4th Infantry Divisio…

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Tips to Disrupt your Service Desk with Technology and Tactics 47:54

8M ago47:54

47:54

Send us a text Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and h…

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050 S01 Ep 16 - Using Technology as a Combat Multiplier on the Modern Battlefield w/DR Robert Semmens of the Army Research Laboratory 1:00:33

8M ago1:00:33

1:00:33

The Joint Readiness Training Center is pleased to present the fiftieth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is a Senior Research Fellow for the Army Research Laboratory at the U.S. Military Academy at West Point, Dr. Robert Semmens. He has a PhD from S…

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049 S01 Ep 15 – Preparing the Army for the Next Fight w/GEN Andrew Poppas (Freedom 06) 38:01

9M ago38:01

38:01

The Joint Readiness Training Center is pleased to present the forty-nineth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the Commander of Ops Group (COG), COL Matthew Hardman. Today’s guest is the Commanding General of United States Army Forces Command, General Andrew Poppas. Forces Command is the largest United States Army comm…

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