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Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larg ...
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Explore our guide on setting up a BPO business in India. Learn essential steps, from market analysis to legal requirements, and uncover the benefits such as cost efficiency, access to skilled talent, and growth opportunities in India's thriving outsourcing industry. https://zcoordinate.com/a-guide-to-setting-up-a-bpo-company-in-india-and-unlocking-its-business-benefits/
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Welcome to The Workforce Advantage, the podcast uncovering bold strategies that are reshaping the future of work. Join us as we dive into the exciting world of Business Process Outsourcing (BPO), where innovative workforce solutions are driving growth and reducing turnover across industries. We’ll introduce you to powerful, outcome-based solutions that challenge traditional views on outsourcing. Hosted by Tim Dupree, each episode features expert conversations with thought leaders and innovat ...
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PGBS is a reputed offshore outsourcing service provider that has been helping global businesses, professionals, and individuals with BPO support. Our service delivery infrastructure is appropriately designed and deployed to ensure the delivery of high-quality solutions to our customers within the predetermined deadlines and in cost-effective ways. Our services include multilingual call center support, data cleansing, real estate photo editing, video editing, eBook conversion, 3d design servi ...
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Arcgate is a 2000+ people strong BPO & IT outsourcing leader helping world's most innovative startups with AI data preparation, data enrichment, search relevance, content moderation, application development and quality engineering. Arcgate Labs is our technology innovation hub where we build breakthrough products.
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South St. Paul’s BPO Announcements Submit your answers to BHM trivia here: https://bit.ly/2Uv6XK9
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SourceBytes is a podcast channel of ADDMORE OUTSOURCING, a BPO division of ADDMORE Services that provides different types of BPO services from the Philippines. With so many BPO companies available today, not only in the Philippines but globally, it is difficult to find the right partner for your business. ADDMORE Outsourcing supports your business from planning to building and managing your offshore employees. You can start small, manage the risk, and then easily scale up when necessary. We ...
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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Welcome to "CX On Demand" - Inspiro's official podcast, where we discuss and provide executive insights on anything and everything about customer experience (CX) management.
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Welcome to WNS Business Insights Podcast Series. This podcast series brings you the latest trends and concepts in your industry and in the field of outsourcing so you can make your outsourcing program even more successful.
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Welcome to Higher Learning - By Outposter , the podcast where we delve into the world of BPO services and explore how businesses can thrive with the right offshore partners. This podcast aims to inform and educate businesses to equip them with the understanding and knowledge to hire offshore.
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A Media Executive, Digital Producer, BPO Agent/Events Host, Startup Founder, and an OFW gather to deconstruct the most challenging aspect of our world — life, itself. We’ll talk about the things we wished we knew sooner and the mistakes we made, so you can learn from them (hopefully). Join these sleep deprived, burned-out, and constantly stressed group of friends as they humorously discuss a spectrum of conversations about life, career, and adulting.
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Altia Smart City is the ultimate business solution; a technology-driven, purpose-built hub that focuses on innovative hi-tech development for BPOs, ITOs, and other outsourcing industries, who seek to re-shape the future.
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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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A daily Ethereum news roundup. Tune in for updates about Ethereum upgrades, DeFi, LSTFi, and the layer 2 rollup ecosystem. Follow us @ethdaily and subscribe to the newsletter at ethdaily.io.
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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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The Winning Tactics podcast is built on the foundations of providing the tools and tips you need to make your small to medium business successful. We talk to industry experts on how to build your business the right way. Your host Adam Sinkus brings his passion for helping people realize their full potential to the screen to help your business achieve greater success. Over the last 10 years, he has built successful teams in the BPO industry founded on culture driven leadership and a desire fo ...
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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER
RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER
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What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful i ...
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Unscripted stories about career and adulting + the fun and pain of them all ♡
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Offshoring and Outsourcing Philippines is produced by Vertical Internet Media Limited to provide insights and information about BPO industry in the Philippines as it may apply to customers in Australia, New Zealand, US, UK, Canada, and in fact, anywhere in the world. The podcast is produced as entertainment and should not be relied on for any business decision making without the listener independently ascertaining the situation and facts for themselves. The opinions expressed on this podcast ...
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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
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Tech Transformation with Evan Kirstel: A podcast exploring the latest trends and innovations in the tech industry, and how businesses can leverage them for growth, diving into the world of B2B, discussing strategies, trends, and sharing insights from industry leaders! With over three decades in telecom and IT, I've mastered the art of transforming social media into a dynamic platform for audience engagement, community building, and establishing thought leadership. My approach isn't about per ...
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Inspiring people to work from home! To know more about us visit www.cyberbackercareers.com
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This Podcast deals with technology,mechanical,life style and motivation.
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This is The Future Is Borderless podcast hosted by David Nilssen. He features top entrepreneurs and thought-leaders from around the world — those who bring a global mindset and a unique perspective to their life and business.
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Formerly 'The Sweet Potato Podcast' — this podcast has a lot of different kinds of topic—unarranged and in no specific category, kaya nga unorganized, eh. Join us as we chitchat, exchange an ideas with everyone—pwedeng pwede pagusapan ang 'kahit ano', lovelife, studies, adulting, name it. • like us on facebook https://www.facebook.com/theunorganizedpodcast | follow us on twitter and IG, @unorganizedpod | email us at [email protected]
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Tune into this podcast hosted by Proservartner CEO Rakesh Sangani, in discussion with Outsourcing Practice Lead and Managing Director Paul Morrison for actionable insights and real-life examples of successful implementations across automation, GBS and outsourcing. As transformation advisers working globally with dozens of clients, Proservartner are in a privileged position to trace the trajectory of core business strategy and look ahead at where things are pointing for the years ahead.
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Digital Marketing trainer seeks support to empower disabled by providing them work from home jobs
Yogesh Sonar
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Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and is looking for support. Yogesh Sonar, a Pune-based digital marketing trainer and consultant, has trained many physically disabled people across India and enabled them to become independent. During this lockdown period, he wants to reach out to more people and ...
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The Next Gen Call Center interviews leading subject matter experts to discuss the most important trends, technologies, and best practices shaping the call center landscape.
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Join your peers, colleagues, and friends in a bi-monthly discussion of the latest trends in hiring, staffing, best practices and rants covering the best, and sometimes worst, examples in staffing and job search. Hiring University aka Hiring U! powered by Ursus, is a podcast forum designed for fun exploration and story sharing to help benefit those looking for tips and guidance on the dos and don’ts of finding a job, finding a candidate, or running an internal or external recruiting program.
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Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS lea ...
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Developers add BPO EIP-7892 to Fusaka. The SEC releases its agenda for its crypto custody roundtable. And JustaName introduces an ENS wayback machine. Read more: https://ethdaily.io/685By ethdaily.io
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Building a Purpose-Driven BPO: How Horatio's Human-First Approach Is Transforming Customer Experience
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Interested in being a guest? Email us at [email protected] When ose Herrera and his co-founders first surveyed the customer support landscape, they noticed something troubling: outsourced partners weren't prioritizing employees or truly embodying their clients' brand values. This gap between what brands needed and what traditional BPOs offered …
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Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
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Juan Caire is Co-Founder and CEO of Alliance BPO Services, based in Hermosillo, Sonora, Mexico. Jim Farnsworth is the CEO and Founder of Octayne Ventures, based in Denver, Colorado. Peter recently visited Hermosillo and talked to Juan and Jim about the potential for growth in the BPO industry and the importance of value over cost in outsourcing. Th…
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Scalable Call Center Sales Podcast. Author Jason Cutter interviews BPO nearshore CEO Richard Blank.
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The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call cente…
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EigenLayer activates slashing on mainnet. Timeboost goes live on Arbitrum chains. Fabric introduces an inbox design for based rollups. And Ethena introduces a modular RWA chain. Read more: https://ethdaily.io/685By ethdaily.io
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Beyond the Record Button: AI-Powered Compliance Changes Everything
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Interested in being a guest? Email us at [email protected] The digital communications landscape has exploded, creating both massive challenges and exciting opportunities for financial institutions. What happens when you take the communications data you're already required to capture and apply advanced AI to extract genuine business value? Jeff …
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Send us a text In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings. We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing which vendors truly lead the pack in 2025. Using a groundbreaking approach that combines ChatGPT's analyt…
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Soneium introduces a Fast Finality Layer. Optimism launches the SuperStacks points program. Farcaster launches Snapchain on mainnet. And Safe restructures its team. Read more: https://ethdaily.io/684By ethdaily.io
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Automating Finance Controls: How SafeBooksAI Is Revolutionizing Enterprise Accounting
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Interested in being a guest? Email us at [email protected] Financial data is money—yet most enterprises struggle to ensure its integrity across the numerous systems they use. Every CFO faces the challenge of validating transactions that flow through billing, ERP, payroll, spend management, and other platforms, often relying on manual processes …
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Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore
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Phil Kitchen is the Founder & Managing Director of Customer Contact Panel. He is based in Sheffield, UK. He recently attended the Outsource 2 Jamaica conference in Montego Bay, Jamaica. Peter Ryan caught up with him to discuss what Jamaica is offering to potential clients in locations such as the UK - outside their more traditional US nearshore mar…
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Everclear launches on mainnet. Taiko collaborates with Fabric and Commit-Boost. Uniswap Unleashed goes live. And Argent introduces easy bridging. Read more: https://ethdaily.io/683By ethdaily.io
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Celestia launches the mamo-1 testnet. Tomasz finalizes his EF leadership role. Clouted introduces the ETH Strategy protocol. And WalletConnect enables WCT transferability. Read more: https://ethdaily.io/682By ethdaily.io
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Dr. Laura Sicola presents Speaking to Influence Podcast. Soft speaking skills with Richard Blank.
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In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to i…
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Translation without Limits: AI is revolutionizing how we communicate across languages.
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Interested in being a guest? Email us at [email protected] Imagine picking up your phone, dialing anyone in the world, and speaking in your native language while they hear you perfectly in theirs—no apps, no internet required. This isn't science fiction; it's the revolutionary technology created by OneMeta that's transforming how we communicate…
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Is Your Business Ready for the Edge Computing Revolution?
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Interested in being a guest? Email us at [email protected] At the intersection of edge computing and simplicity sits StorMagic, a company that's redefining what's possible with hyper-converged infrastructure. In this fascinating conversation with Bruce Kornfeld, Chief Product Officer at StoreMagic, we dive deep into the technology transforming …
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Vitalik outlines an Ethereum Privacy Roadmap. Ethereum developers CFI four EIPs for Fusaka. RISC Zero introduces R0VM 2.0. And the Ethereum Foundation concludes the 5th Ethereum Protocol Fellowship. Read more: https://ethdaily.io/681By ethdaily.io
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AI is Not What You Think: Insights From a Global Tech Leader
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Interested in being a guest? Email us at [email protected] Pattern recognition masquerading as intelligence - that's how Zensar Technologies CEO Manish Tandon provocatively reframes today's AI landscape. With refreshing pragmatism, he cuts through the hype to reveal why most enterprise AI initiatives struggle to gain traction. The fundamental p…
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Virgil Griffith is released from prison. Across integrates ZKsync’s ZK Stack. Biconomy Network goes live on mainnet. And Rath introduces its DeFi yield protocol. Read more: https://ethdaily.io/680By ethdaily.io
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Speakers Are Leaders Motivation Podcast. Harry Sardinas meets B2B sales expert Richard Blank.
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Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made …
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Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
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In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exc…
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Conversive AI: Revolutionizing Customer Communication Across Channels
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Interested in being a guest? Email us at [email protected] Remember when business communication meant just phone calls and plain text messages? Those days are rapidly disappearing as customers expect seamless conversations across multiple channels at any hour of the day or night. Nitin from Conversive AI takes us through the fascinating evoluti…
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From Soft Skill to Superpower: Strengthening Your Storytelling Muscle with Andrew Carothers
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In this conversation, Andrew Carothers shares his insights on the art of storytelling, emphasizing its importance in business communication with award-winning host Gary Marra. He discusses the role of storytelling in customer experience (CX) and how it can be used to inform and influence audiences. Andrew outlines a structured approach to storytell…
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Spire Labs launches a Based L3 on testnet. Ithaca introduces the Proto Typescript library. And the crypto market cap dips below $1.5 trillion amid reciprocal tariffs. Read more: https://ethdaily.io/679By ethdaily.io
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Globalizing Communications: How LoopUp Streamlines Multinational Telephony with Teams
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Interested in being a guest? Email us at [email protected] Cloud telephony is revolutionizing how multinational businesses communicate, and nobody understands this transformation better than Steve Flavell co-CEO and co-founder of LoopUp. After 20 years in remote communications, his company now specializes in integrating cloud telephony with Mic…
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Small Business Origins podcast. John Kelley special interview with telemarketing teacher Richard Blank.
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On this podcast, John Kelley, seasoned entrepreneur and engaging storyteller, dives into the journeys of small business owners. Join him as he uncovers the inspiring, humorous, and often tough realities they face while creating distinct and impactful brands in their industries. Hear our discussion on outbound lead generation and sales appointment c…
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Lens Chain goes live on mainnet. Hyperlane introduces its HYPER token. And the SEC states that covered stablecoins are not securities. Read more: https://ethdaily.io/678By ethdaily.io
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Beyond Manual: The Future of Intelligent IT Management
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Interested in being a guest? Email us at [email protected] The devices we rely on for productivity often become our biggest source of frustration. From patching nightmares to security vulnerabilities, managing technology creates endless headaches for IT teams—unless you've embraced automation. Peter from NinjaOne takes us deep into the world of…
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The Pectra hardfork is set for May 7th. Tim Beiko proposes an ACD calls restructuring. Morpho Labs introduces Prime. And WisdomTree brings its RWA platform onchain. Read more: https://ethdaily.io/677By ethdaily.io
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What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP
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Send us a text In 2025, outsourcing isn’t just about price, it’s about AI, partnership, tech, and long-term CX strategy. In this episode, Tom Laird breaks down exactly what to look for in a modern contact center outsourcing partner and how to build an RFP that separates real CX tech players from the fluff. From AI expectations and data transparency…
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Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
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Chris Dumpleton is the Chief Sales Officer at Limitless Technology. He is based in London, UK. Limtless is a GigCX platform that offers a connection to freelance customer service agents to brands - replacing the need for a more traditional customer service contact center as all the agents work from home, choosing their own hours and the brands they…
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Transforming Enterprise Data Protection: How Eon's Cloud-Native Approach Redefines Backup and Recovery
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Interested in being a guest? Email us at [email protected] Cloud infrastructure is undergoing a dramatic shift, and with it comes the need to rethink how we approach data protection. In my conversation with Ofir Ehrlich, co-founder of Eon, we delve into why traditional backup approaches fall short in modern cloud environments and how his compan…
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Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank
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Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business an…
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Transforming the C-Suite: Why Every Leader Needs a Sales-Driven Mindset
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Interested in being a guest? Email us at [email protected] Doug from CEO Sales Strategies takes us on a remarkable journey through the evolution of sales leadership, beginning with his first entrepreneurial venture at just six years old in his father's industrial machinery business. That early lesson—realizing he could earn $10 in eight minutes…
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Outside the Box, Inside the Experience: How Mark Stern Unlocks CX
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In this episode, Gary Marra interviews Mark Stern, founder and CEO of the Custom Box Agency, to discuss how his company optimizes customer journeys through innovative physical box experiences. They dig into the power of packaging experience, the art of standing out in a crowded market, and how thinking outside the box—literally and figuratively—can…
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Privacy Pools goes live on Ethereum mainnet. Superseed deploys its L2 on mainnet. Chainlink launches Payment Abstraction. And Circle introduces USDCKit. Read more: https://ethdaily.io/676By ethdaily.io
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Vitalik outlines a roadmap for Ethereum L2 rollup security. Aave integrates Chainlink’s SVR oracle. And the FDIC updates crypto activity guidelines. Read more: https://ethdaily.io/675By ethdaily.io
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Transforming Developer Velocity: How CodeMetal is Revolutionizing Software Development
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Interested in being a guest? Email us at [email protected] The gap between AI research and deployable software has long been a bottleneck for innovation. Peter Morales, CEO of CodeMetal, is bridging this divide with an approach that's fundamentally different from the AI coding assistants flooding the market. Drawing from his physics background …
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Pectra is tentatively scheduled for mainnet on April 30th. Tether launches Superchain interop-ready USDT0. ENS integrates Para sign-in. And Mass launches tokenized stocks on Base. Read more: https://ethdaily.io/674By ethdaily.io
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Interested in being a guest? Email us at [email protected] The cybersecurity landscape is evolving at breakneck speed, and few understand this better than Bob Carver, a 25-year veteran who built Verizon Wireless's security incident response team from the ground up. Our conversation at RSA Conference cuts through the hype to examine what's reall…
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Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank
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Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wel…
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Behind the Scenes at Curiosity Lab: Atlanta's Real-World Tech Testing Ground
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Interested in being a guest? Email us at [email protected] At the cutting edge of urban innovation sits Curiosity Lab, a groundbreaking "living laboratory" in Peachtree Corners, Georgia, just outside Atlanta. Brandon Branham, who serves as both Assistant City Manager/CTO for the city and Executive Director/CTO for Curiosity Lab, is pioneering a…
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Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
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Dave Rumble is Director and Executive Chair of the Maistro Group. Maistro has long been a specialist in helping companies with RFPs and vendor selection. The Maistro platform helps companies to make better sourcing decisons adn their database has very prescise details on thousands of suppliers. Maistro recently introduced the ability to have natura…
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Hoodi successfully activates the Pectra hard fork. Ethereum researchers propose EIP-7917 for deterministic proposer lookahead and release a PeerDAS information hub. And Obol releases Charon v1.3.0. Read more: https://ethdaily.io/673By ethdaily.io
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Procrastinator's Pitstop. Host Chris Abdey and CEO Richard Blank discuss Procrastination to Purpose.
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Procrastinator's Pitstop: Your Place to Refuel for Motivation and Productivity. Join us as we explore actionable strategies, inspiring stories, and expert insights to help you overcome procrastination and power through your to-do list. Let's turn every pitstop into progress! In this engaging conversation, Richard Blank, CEO of Costa Rica's Call Cen…
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The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center
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Send us a text EPISODE DESCRIPTION: Are your post-call surveys actually providing meaningful insights, or just creating a dangerous illusion of customer understanding? In this eye-opening episode of Advice from a Call Center Geek, we tackle the uncomfortable truth about those NPS and CSAT metrics your executive team loves so much. The shocking real…
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Celo completes its migration to an OP Stack L2. Custodia Bank issues a USD-pegged stablecoin. World Liberty Financial announces its USD1 stablecoin. And Shape L2 pledges 1% of its tokens to Protocol Guild. Read more: https://ethdaily.io/672By ethdaily.io
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