Best Call Center Technology Podcasts (2025)

1
Interview In Action: AI That Actually Learns and a Keyboard-Free Future with Andrew Gostine 12:12

1h ago12:12

12:12

March 7, 2025: Dr. Andrew Gostine, CEO of Artisight, to discuss how Artisight is revolutionizing patient care with their integrated hardware and AI solutions. The interview focuses on their easy-to-implement hardware innovations. Shifting to software, Andrew highlights their AI’s ability to understand ambient video and audio, learning across thousa…

1
Maryland’s message to Big Tech: Think different. 10:55

2h ago10:55

10:55

Today, we’re wrapping up our series “The Infinite Scroll,” where we look at kids’ lives on social media and the risks and rules they face. One approach some states take to creating rules to mitigate risk is known as an age-appropriate design code, a law that puts the onus on tech companies to design products that keep kids safer when they’re on the…

1
Keynote: True Value-Based Care and Driving Painless Change with Eric Smith 41:20

9h ago41:20

41:20

March 6, 2025: Eric Smith, SVP and CDO at Memorial Hermann Health System, discusses how their health system successfully transitioned to Epic's EHR while maintaining patient satisfaction. Eric reveals the strategic approach that led to nearly 500,000 patient activations and details Memorial Hermann's innovative AI governance structure with speciali…

1
Interview In Action: Voice Automation and the Future of Call Centers with Scott D'Entremont 9:27

1d ago9:27

9:27

March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations. Key Points: 01:18 Conversational AI in t…

1
Can close connections with AI chatbots harm kids? 11:13

1d ago11:13

11:13

On our new series “The Infinite Scroll,” we’re looking at the rules and risks of kids using social media. Artificial intelligence is showing up on these platforms in the form of chatbots, digital characters you can text or talk with. Today we explore what can happen to youngsters who interact with them. Marketplace’s Stephanie Hughes discussed the …

1
“On deference to funders” by abrahamrowe 13:08

2d ago13:08

13:08

This is a Draft Amnesty Week draft. It may not be polished, up to my usual standards, fully thought through, or fully fact-checked. Commenting and feedback guidelines: I'm posting this to get it out there. I'd love to see comments that take the ideas forward, but criticism of my argument won't be as useful at this time, in part because I won't do a…

1
Interview In Action: Modernizing and Securing Healthcare's Digital Foundation with Sebastian Estades 10:40

1d ago10:40

10:40

March 5, 2025: Sebastian Estades, Healthcare Lead of Google Chrome, explores how Google is reimagining healthcare browser security. Sebastian reveals how healthcare systems can move beyond traditional operating systems toward web-based environments that don't compromise on security or integration capabilities. What possibilities emerge when healthc…

1
Parents want their kids to be social, but with less social media 6:24

2d ago6:24

6:24

This week, we are looking at how kids use social media and the risks and rules around it. It’s part of our new series “The Infinite Scroll.” Monday, we talked about how habitually checking social media can change adolescents’ brains, making them more sensitive to feedback from their peers. Today, we’re going to look at what it’s like to be a parent…

1
TownHall: Personalizing Rehabilitation and Adapting to Needs with Deborah Backus 26:21

2d ago26:21

26:21

In today’s TownHall, host Beth Cooper, Chief Technology Officer at Tivity Health speaks with Deborah Backus, VP of Research and Innovation at Shepherd Center about their efforts toward innovation and technology in rehabilitation. They discuss the challenges faced by individuals with paralysis, brain injuries, and other complex conditions in finding…

1
Interview In Action: Fast-Track Your AppRat and Cutting Through the AI Buzz with Dave Dyell 13:15

4d ago13:15

13:15

March 3, 2025: Dave Dyell, Managing Partner of Innovative Consulting Group, explores how healthcare organizations effectively rationalize their application portfolios in just 8-10 weeks. What strategies can CIOs employ to identify application overlap and recover significant cost savings through contract and SLA management? Dyell reveals how CIOs ca…

1
“The lost art of the cheap office lunch” by Julia_Wise🔸 2:21

4d ago2:21

2:21

I feel silly writing this up, but it's draft amnesty week. Caveat: I’ve been a visitor to several EA offices but haven’t worked regularly in any of them, and maybe I'm overly nostalgic about reheated felafel. Some EA offices have catered lunch or lunch cooked on the premises every day. This is nice, but not every workplace can afford it. 5+ years a…

1
Youngsters’ social media habit has developmental impact, researcher says 16:16

3d ago16:16

16:16

Social media takes up a huge chunk of kids’ lives. A 2024 study from Pew found that about half of U.S. teenagers are online “almost constantly.” It’s a big source of stress for parents too, and policing their kids’ actions on these platforms can take up a lot of time and energy. Also, there’s AI, and it’s showing up on social media as bots that are…

1
Apple Pie and Rocket Ships, Is a Wholesome Technological Future Possible? 1:01:44

3d ago1:01:44

1:01:44

Today Chris shares some of his work on artificial intelligence and the prospects for a wholesome humanism. The question he's attempting to answer is, "Is it possible to preserve permanent things such as traditional family life when the technology we have developed can easily tears wholesome life to shreds?" In other words, is dystopia inevitable, o…

1
Interview In Action: Partnerships in The Pursuit of Innovation with Kris Nessa and John Kirkman 13:05

4d ago13:05

13:05

March 3, 2025: Kris Nessa, CTO of Healthcare at SHI, and John Kirkman, VP of Government, Healthcare, and Education at Island, explore Islands partnership with SHI at VIVE Nashville. As organizations face staffing shortages and cybersecurity threats, could Island's approach help democratize IT access across healthcare systems of all sizes? Join this…

1
“The catastrophic situation with U.S. foreign aid just got worse - why the EA community should care” by Dorothy M. 9:55

5d ago9:55

9:55

For those in the EA community who may not typically engage with politics/government, this is the time to do so. If you are American and/or based in the U.S., reaching out to lawmakers, supporting organizations that are mobilizing on this issue, and helping amplify the urgency of this crisis can make a difference. Why this matters: Millions of lives…

1
“How confident are you that it’s preferable for America to develop AGI before China does?” by ScienceMon🔸 2:16

6d ago2:16

2:16

The belief that it's preferable for America to develop AGI before China does seems widespread among American effective altruists. Is this belief supported by evidence, or it it just patriotism in disguise? How would you try to convince an open-minded Chinese citizen that it really would be better for America to develop AGI first? Such a person migh…

1
Bytes: Week in Review — Apple’s huge investment, Nvidia’s strong earnings and Bybit hack batters bitcoin 10:52

7d ago10:52

10:52

In this week’s “Tech Bytes: Week in Review,” chip powerhouse Nvidia saw its revenue soar last quarter, showing that the AI boom is still booming. Plus, it was a bumpy week for bitcoin after the crypto exchange Bybit lost almost $1.5 billion of digital assets in a hack. But first, Apple announced it’s spending $500 billion to expand manufacturing an…

1
Zero Trust Hospital Series: Where to Begin with Zero Trust with Tamer Baker 14:20

6d ago14:20

14:20

February 28, 2025: This is the fifth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO at Zscaler, covers the first steps hospitals can take in their zero trust journey. Through practical insights, Tamer challenges traditional security thinking, demonstrating how organizations can achieve significant risk reduction even on day …

1
As followership wanes, TikTok resets relations between creators and fans 10:25

7d ago10:25

10:25

Patreon, a company that enables fans to directly support internet creators financially, has produced a report looking at how creators and their fans are feeling these days. One finding: Fans say they’re seeing more short-form work on social media, even though they prefer long-form content. And more than half of creators surveyed say it’s harder to …

1
Keynote: Transforming Pediatric Cancer Care: Innovation, Research, and Hope with Liz Scott 27:12

8d ago27:12

27:12

February 27, 2025: Liz Scott, Co-Executive Director and Alex’s Mom from Alex's Lemonade Stand Foundation explores how a four-year-old's simple lemonade stand transformed into a movement that has raised over $300 million for childhood cancer research. Can the healthcare industry's involvement reshape the landscape of pediatric cancer research? As Sc…

1
Interview In Action: Streamlining and Bringing Clarity to the Medication Process with Colin Banas 9:19

8d ago9:19

9:19

February 26, 2025: Colin Banas, CMO of DrFirst, explores how innovation powers their medication management solutions across 2,000+ hospitals. What strategies is DrFirst implementing to combat healthcare's most pressing challenges like provider burnout and specialty medication management? With the uncertainty surrounding healthcare policy under a ne…

1
If AI writes code, is coding still crucial for kids to learn? 8:11

8d ago8:11

8:11

For years, coding has been thought of as a useful skill for children to learn. It’s integrated into computer science classes and a number of organizations are dedicated to helping kids code. But now, AI tools can write code themselves. Marketplace’s Stephanie Hughes spoke with Monica McGill of the Institute for Advancing Computing Education about w…

1
Interview In Action: Harnessing the Power of the Multi-Cloud Environment with Amar Maletira 18:02

9d ago18:02

18:02

February 26, 2025: Amar Maletira, CEO of Rackspace, explores the evolving role of multi-cloud environments—why are CIOs now rethinking their cloud strategies after years of rapid migration? As AI continues to weave itself into every facet of IT, how can healthcare organizations effectively harness its power while navigating workforce gaps and secur…

1
“Stop calling them labs” by sawyer🔸 3:12

10d ago3:12

3:12

Note: This started as a quick take, but it got too long so I made it a full post. It's still kind of a rant; a stronger post would include sources and would have gotten feedback from people more knowledgeable than I. But in the spirit of Draft Amnesty Week, I'm writing this in one sitting and smashing that Submit button. Many people continue to ref…

1
How will Australia’s teen social media ban work? 8:44

9d ago8:44

8:44

Last year, Australia passed a measure that would ban children under 16 from using social media. That’ll be a big shift: About 80% of Australian kids between the ages of 8 and 12 used social media in 2024, according to a report from Australia’s online safety regulator. The government is now working on the details of how to implement what many are ca…

1
“Ditching what we are good at: A change of course for Anima International in France” by Keyvan Mostafavi, Anima International 20:54

10d ago20:54

20:54

My name is Keyvan, and I lead Anima International's work in France. Our organization went through a major transformation in 2024. I want to share that journey with you. Anima International in France used to be known as Assiettes Végétales (‘Plant-Based Plates’). We focused entirely on introducing and promoting vegetarian and plant-based meals in co…

1
TownHall: Transforming Healthcare with AI with Christine Silvers, MD, Praveen Meka, MD, & Qing Liu 42:28

9d ago42:28

42:28

February 25: In this episode of TownHall, Albert Villarin, MD, VP and CMIO at Nuvance Health, Christine Silvers, MD, Healthcare Executive Advisor at Amazon Web Services, Praveen Meka, MD, Senior Physician/Hospitalist at Dana-Farber Cancer Institute, and Qing Liu, Senior Solutions Architect (Healthcare) at Amazon Web Services explore the transformat…

1
Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers 20:04

10d ago20:04

20:04

Send us a text Traditional contact center metrics like Average Handle Time and Customer Satisfaction scores have served the industry well for decades. But as AI transforms how we serve customers, through virtual agents, agent assistance tools, auto-quality assurance, and intelligent summarization, yesterday's KPIs are no longer enough. In this grou…

1
Satellites provide internet access and a lot more, but the skies are getting crowded 11:08

10d ago11:08

11:08

Satellite internet has been around for decades. But in just the past six years, the number of satellites orbiting the planet has grown dramatically. Many belong to Starlink, a unit of SpaceX whose satellites are in low Earth orbit. And it’s expected to get even busier up there with Amazon’s Project Kuiper launching thousands of new satellites. Joe …

1
Family Law & Manufactured Babies: An Interview of Jeff Shafer of the Hale Institute 1:04:45

10d ago1:04:45

1:04:45

Today the Pugs interview Jeff Shafer about the brave new world of children without biological parents. What happens when children become products that we assemble from the gene pool and sell to the highest bidder? We don't have to wonder, it's already here. Jeff is a lawyer and the director of the Hale Institute. His recent lecture, "Machine Anithu…

1
UnHack (the Podcast): Meaningful Metrics and Stopping Breaches Before They Happen with Steven Ramirez 28:00

11d ago28:00

28:00

February 24, 2025: Steven Ramirez, VP and CISTO of Renown Health, discusses how organizations are grappling with increasingly sophisticated threats. What makes the 60-minute breach window so critical in today's threat landscape, and how are healthcare organizations reshaping their approach to identity security? As Ramirez shares insights from his j…

1
“Teaching AI to reason: this year’s most important story” by Benjamin_Todd 23:17

13d ago23:17

23:17

This is a link post. I wrote this to try to explain the key thing going on with AI right now to a broader audience. Feedback welcome. Most people think of AI as a pattern-matching chatbot – good at writing emails, terrible at real thinking. They've missed something huge. In 2024, while many declared AI was reaching a plateau, it was actually enteri…

1
Bytes: Week in Review — deep cuts at AI agency, DOGE sued again and pulling the plug on the Ai Pin 11:25

14d ago11:25

11:25

Another lawsuit hits the Department of Government Efficiency from privacy rights advocates concerned about Americans’ personal data. And another wearable — the Ai Pin — bites the dust. But first, layoffs by the federal government are continuing, including, reportedly, at the National Institute of Standards and Technology, or NIST, which is part of …

1
From $4MM to $12MM: How Paul the Plumber Grew 200% in Just 3 Years! 1:12:17

13d ago1:12:17

1:12:17

In this episode of The Successful Contractor, host Bob Houchin sits down with Mike Bears from Paul the Plumber to break down the incredible 200% growth that took their business from $4 million to $12 million—in just three years! How did they scale so fast while maintaining quality, profitability, and customer satisfaction? Mike shares the hard-earn…

1
Zero Trust Hospital Series: Mythbusting Zero Trust with Tamer Baker 12:09

13d ago12:09

12:09

February 21, 2025: This is the fourth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, dives into the myths surrounding zero trust implementation in healthcare settings. As healthcare systems grapple with digital transformation, what really stands between organizations and successful zero trust adoption? Through t…

1
Responsible ways to use AI for government efficiency 9:43

14d ago9:43

9:43

The Washington Post reported earlier this month that representatives of DOGE — the Department of Government Efficiency — gained access to sensitive data at the Department of Education and fed it into AI software. This has raised red flags over whether it violates federal privacy law. We reached out to DOGE for comment, but didn’t hear back. But the…

1
Keynote: Academic-Clinical Integration and Innovation Without Limits with Alistair Erskine 38:12

14d ago38:12

38:12

February 20, 2025: Dr. Alistair Erskine, Enterprise CIO and CDO of Emory Healthcare, explores the unique fusion of university and healthcare IT at Emory, challenging conventional wisdom about institutional separations. As we delve into innovative approaches to leadership, including streaming rounds and trickle feedback systems, how might these meth…

1
The cost of losing government webpages and public data 11:17

15d ago11:17

11:17

404: Page Not Found. That error message has become a more common sight on government websites. Many — reportedly thousands — of federal government webpages were recently taken down, ranging from Census Bureau research on depression among LGBT adults to Food and Drug Administration guidance for making clinical trials more diverse. These erasures com…

1
TownHall: Powerful Lessons and Reflections on Summiting Everest with Julia Zhou 30:29

15d ago30:29

30:29

February 19, 2025: Karla Arzola interviews Julia Zhou, Healthcare Technologist and Mountaineer, who shares her extraordinary journey to the summit of Mount Everest, detailing the physical and mental battles that tested her limits. From the grueling months of training in her garage through COVID to the life-threatening moments at 8,000 meters, Julia…

1
Supporting Dyslexia In The Classroom 8:55

16d ago8:55

8:55

We're continuing the conversation with Dr. Laura Cassidy and Drs. Bennett and Sally Shaywitz, discussing how teachers and educators can support dyslexia in the school and classrooms. Know someone who might be at risk for dyslexia? We can help! Schedule a screening today: https://www.dyslexia1n5.com/dyslexia-testing 💡DYSLEXIA RESOURCES WE RECOMMEND …

1
When venture capital collides with the nation’s capital 8:50

16d ago8:50

8:50

Venture capitalists have been welcomed into the Donald Trump administration, and their presence is growing. People who’ve been in the business of backing startups have been tapped to run the Office of Personnel Management and the Commodity Futures Trading Commission. Another, David Sacks, is the White House artificial intelligence and cryptocurrenc…

1
Interview In Action: Building the Bridge to Better Care Through Ambient Listening with Shiv Rao 10:09

17d ago10:09

10:09

February 18, 2025: Shiv Rao, CEO and co-founder of Abridge, delves into their revolutionary ambient listening technology. Through the lens of 100+ enterprise deployments, Rao explores the delicate balance between technological advancement and clinical practicality. As the discussion unfolds, we discover how contextual reasoning is reshaping documen…

1
Are we ready for ‘grief-tech’? 7:05

17d ago7:05

7:05

An industry is emerging that uses AI to build chatbots of people who’ve died. “Five years ago I would have said that most people would still find it kind of creepy. But then ChatGPT hit,” said Carl Orman, a Swedish researcher and author who has spent the past 10 years studying the ethics of the digital afterlife. “It’s not implausible that over the…

1
There’s Something about Mary 1:02:06

18d ago1:02:06

1:02:06

In this episode, the Pugsters take a look at Mariology from a Protestant perspective. While they don’t agree with a number of elements of the Catholic doctrines of Mary, the guys agree that Protestants don’t pay enough attention to her and that there are many valuable things she can teach us. As usual, the conversation ranges over a variety of topi…

1
Flourish: Leading with Humility and the Art of Risk with Andrew Kerr 34:00

17d ago34:00

34:00

February 17, 2025: Andrew Kerr, CEO and Managing Partner of FortyAU and author of The Humility Imperative, draws from his transition from HCA to leading a Nashville-based software and AI consulting firm to explore essential questions about modern leadership. How does a leader maintain authenticity while driving innovation in today's rapidly evolvin…

1
Bytes: Week in Review — AI talks at Paris summit, Apple launches health study and BuzzFeed’s social media plans 14:58

21d ago14:58

14:58

On this week’s Marketplace “Tech Bytes: Week in Review,” we’ll talk about Apple launching a new health research study and BuzzFeed starting a new social media platform. But first, the U.S. is pushing back against global AI regulation. This week there was a kind of who’s who of AI and government at the Artificial Intelligence Action Summit in Paris.…

1
Zero Trust Hospital Series: Understanding the Anatomy of a Breach with Tamer Baker 12:16

20d ago12:16

12:16

February 14, 2025: This is the third episode of the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, dissects the anatomy of a breach—how attackers identify vulnerabilities, move laterally through systems, and execute double-extortion ransomware. How does Zero Trust disrupt each stage of an attack, preventing even compromised cr…

1
Will DeepSeek disrupt American AI’s first-mover advantage? 10:02

21d ago10:02

10:02

There’s a concept in business called the first-mover advantage. Basically, it means that if you’re the first company with a successful product in a new market, you have the opportunity to dominate the market and fend off rivals. But that advantage can be short-lived. Take Netscape Navigator, the first popular commercial web browser. Microsoft enter…

1
“Using a diet offset calculator to encourage effective giving for farmed animals” by Aidan Alexander, ThomNorman 9:49

22d ago9:49

9:49

When we built a calculator to help meat-eaters offset the animal welfare impact of their diet through donations (like carbon offsets), we didn't expect it to become one of our most effective tools for engaging new donors. In this post we explain how it works, why it seems particularly promising for increasing support for farmed animal charities, an…

1
Keynote: Unlocking New Standards of Care through Genomics with Sue Schade and Albert Oriol 31:35

22d ago31:35

31:35

February 13, 2025: Sue Schade, Principal at StarBridge Advisors, interviews Albert Oriol, CIO of Rady Children's Hospital, to discuss how genomics and technology partnerships are transforming pediatric care. How can precision medicine and newborn screening change the trajectory of a child’s life? What role does IT play in addressing workforce burno…

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