Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like:

• What kind of services do we provide
• What is the best way, or quickest way to contact support
• Top three common problems and how to solve them.

We also cover how important it is to be caring or empathetic, have a smile in your voice, how to make a stressed customer calm down and why it is important to subscribe to our statuspage.superoffice.com for real-time updates.

In the end, you can also get some advice if you are running your own support or customer service department. The key takeaways here are to organize your system setup in advance, show passion and be humble in your interaction and last but not least, keep in touch with your customers if it takes time to solve their issues. Happy listening.

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