Shownotes In this episode of the SuperOffice podcast, host Hans Christian Grønsleth welcomes Anton Weihard, founder and CEO of Goava. They discuss the evolution of Goava, its integration with Super Office, and how it enhances sales processes through data-driven insights. Anton shares success stories from customers who have improved their win rates …

Keywords business growth, company culture, customer-centricity, hiring strategies, technology solutions, Nordic business, leadership, training, customer satisfaction, software solutions, customer growth, software sales, customer satisfaction, Nordic culture, business strategy, acquisitions, NPS, customer loyalty, SaaS, employee engagement Summary I…

Keywords Casper Ruud, tennis, mental toughness, pre-season training, competitive mindset, team support, young athletes, professional sports, goal setting, sports psychology Summary In this episode of the Super Office Podcast, host Hans Christian Grønsleth interviews world number 6 tennis player Casper Ruud. They discuss Ruud's reflections on his 20…

In this episode, Hans Christian Grønsleth and Øyvind Sørvald, the analyst in Casper Ruuds team, explore the parallels between tennis and business, focusing on themes of improvement, resilience, and the importance of teamwork. They discuss how athletes and sales professionals alike must continuously adapt and strive for marginal gains to succeed in …

In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst.

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. I…

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place i…

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility.In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. I…

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk…

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more…

Video messaging is a tactic and tool to use to close more deals. In this episode, we discuss with CEO and co-founder Øystein Hansen of Mailvideo how to get your message across. Video messaging works in sales and for customer success or customer service teams to educate prospects, customers and users.You can find more info in the SuperOffice Appstor…

In this episode, we discuss how you can build a business case that matters to the C-suite. My guest Charlotte Blicher started in sales and has climbed the ladder in marketing. She is now CMO at Digizuite. We talk about real problems and knowing how to solve them. We discuss buying committees and how you can prepare and develop the business case tow…

AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in …

This episode concludes the miniseries on How to build a revenue pipeline on Linkedin by Steven Macdonald and myself. We recommend you listen to parts one and two of the miniseries to get the whole story. The five-step process is designed for you and your team to get started on engaging potential customers with your content and activity on social me…

In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOff…

Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us. Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're in…

Thanks for listening to the SuperOffice podcast. In this episode, our host Hans Chr. Grønsleth will talk to our Chief evangelist Erik Eide about three topics. An exciting new version of Request management is ready for pilot customers. And we have news on getting a complete overview of requests or tickets to your sales and projects. If you are using…

In this episode of the SuperOffice podcast, our host Hans Chr. Grønsleth talks to Michael Ærø from Implement Consulting Group. Michael has a long experience in sales development and is a true champion when teaching and explaining what needs to be done to succeed in sales.Virtual prospecting is essential for Sales teams. Something does not change, b…

Account-based marketing is a focused approach to B2B marketing in which the marketing and sales teams work together to target best-fit accounts and turn them into customers. In this episode, our host Hans Chr. Grønsleth talks with SuperOffice CMO Fredrik Selander about what ABM is and how you can get started with using this tactic to grow your busi…

Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like: What kind of services do we provide What is the best way, or quickest way to contact support Top three common problems and how to solve them. We also cover how important it is to be caring or…

In this episode, I talk with our own Sandra Ugland. She's the go-to person when customers want to get started with Marketing. We discuss what it is, and how to get started and Sandra shares some tips and best practices.

Casper Ruud is ranked number 3 in the world of tennis. His dedication and his team's effort are making him improve a little bit every day. Can salespeople and sales coaches learn something from Casper? Listen in and get some inspiration. I certainly got some. NOTE: We have fixed the sound and re-published it. We hope all is good now. Thanks for poi…

A nice discussion for CMOs, CEOs and CROs. What? Simply how to succeed with new marketing dashboards and our new sales targets.

More on document management, Sharepoint integration, create your own archives, configure screens, join pilot programs and improve customer relations with CallerID and more.

This is part two of my conversation with our Product director Erik Eide on the most important news in the SuperOffice CRM suite in 2021. If you have not yet listened to the previous episode, I recommend you catch up.In the top five features, in our very subjective nomination, we discuss the what, why and how on the following topics.#5 SuperOffice f…

Welcome to Season 5 of the SuperOffice podcast. What a year we have had in the SuperOffice RnD department. Great new innovations ready for our customers. Yes, we heard you. And we now deliver cool new features that can take your customer experience to a new level. Our host Hans Christian Grønsleth have invited our lead product evangelist and produc…

What is the SuperOffice Customer Engagement Platform? HC tries to uncover the needs for this and Florian shares why they chose SuperOffice. What makes Hammerglass win over competiton selling to world automotive brands.

95% of all new SuperOffice customers choose our saas solution, CRM in the cloud. More than 1000 customers have already migrated to the cloud. Now SuperOffice can walk-the-talk. I invited into my studio three key players in our migration team to share their experience with our customers. Master of internal systems and integrations Øivind Solberg, pr…

What is the S in NPS? Do not focus on the score, but make sure you put in place a system. That's what creates a culture of listening to customer feedback, trying to understand the issues, act on it by closing-the-loop by your front-line employees. In this episode of the SuperOffice podcast, the roles are turned a bit around. Our host, Hans Chr. Gro…

Our product director Erik Eide talks about some new central SuperOffice features with host Hans Chr. Grønsleth. Listen to what RnD has been working on tor the past months. Brand new ways of searching for data, the new gold. We discuss selections or lists that can improve the way you grow your business. What is a static selection? Or have you heard …

Our host Hans Chr. Grønsleth finally got CEO of SuperOffice, Gisle Jentoft into the SuperOffice-podcast studio. Listen in on three topics covered on Covid-19 effects, the new solution called Generation 9 and delivering customer business value and short on Axcel, the new Private Equity owners of the company.…

Med i studio har vår vert Hans Chr. Grønsleth med seg radarparet Øyvind Urdal (konsulentsjef) og Jan Andersen (product wizard) i SuperOffice Norge AS. Vi snakker om den helt nye SuperOffice som rulles ut til kunder i Europa i disse dager. Ikke bar nye farger og fonter, men en helt ny opplevelse. Både for øyet og hjertet. Hva er deres beste trix og …

Knekker du endringskoden kan du lære og mestre det du vil står det i undertittelen til boka Endringskoden av Jon Ivar Johansen. HC har lest boken sammen med kollegaer i SuperOffice Norge og i denne episoden oppsummerer vi hovedtrekkene i boka for at du kan lære litt om hva som driver frem et growth mindset. Alle kan bli gode, men du må ut i komfort…

I denne episoden av SuperOffice-podden, forteller Øivind Urdal, konsulentsjef i SuperOffice Norge litt om hvordan Korona-krisen skaper grobunn for innovasjon. Vi snakker om om hvordan det er å jobbe fra hjemmekontor, hvordan vi samhandler med kollegaer og hvordan vi holder kontakt med nye digitale plattformer. Og så toucher vi innom hvordan vi skap…

It has been a special week. All over the globe. While some industries and businesses have to close their door, others have to move to the home office. Disruption on one side. Steep learning curves and creativity on the other side. Our host Hans Chr. Grønsleth talks with our chief solution evangelist Erik Eide in SuperOffice RnD about how it affects…

«If you can’t measure it, you can’t manage it» said Peter Drucker. In this conversation HC and Einar talks about KPIs and metrics, trends in sales analytics, the drop in marketing consents after GDPR, the rise of new KPIs for recurring revenue in business and more. Einar also shares som advice to get you started.…

Pierre shared his journey to becoming the first app developer on the SuperOffice app store. Hear his thought on how to develop great apps, his 7 tips to succeed and get to know how they go from idea to MVP (minimum viable product) to popular apps. He also shares a secret. Listen to the conversation between Pierre and our host Hans Christian Grønsle…

Social selling works. You just need to get started. Inform, inspire and educate. Get your profile up to date, work on your network, be relevant, dare to invite CEOs and put some magic sprinkle on your daily duties. Host Hans Chr. Gronsleth leads the way with Jan Willem. Shownotes and links: 38 Social Selling Statistics: How to Master the Art of Soc…

Hans Chr. Grønsleth invited Michael in for a chat about key findings in the report. Spicing it up with Michael’s experience to make it actionable for you. To succeed, companies must deliver value at every customer touchpoint to grow. Download the report here.

Everyone talks about going digital. Setting up more automation in CRM and Service can help you free some time on routine tasks and get more value and quality into your business. Evangelist Jan Andersen from SuperOffice Norway brings insight into how you can automate your handling of incoming requests, seminar invitations, future followups of sales,…

Alle trenger dyktige IT-hoder. SuperOffice utvider med flere dyktige utviklere, testere, tekniske forfattere og produkteiere. Både på junior og seniornivå. Hvordan tiltrekker bedrifter talent? Hva er viktig for jobbsøkere og hvordan sikrer man god pre- og onboarding av nye folk? Hva er employer branding? Vi gir deg noen av svarene fra vår egen erfa…

Forbedring er en «never ending journey». For å lykkes med salg må du bidra med noe ekstra. Du må engasjere og være positiv. Forstå kundens business, kunne snakke business og synliggjøre verdi. Og så komme med ny innsikt og wow. Grønsleth har invitert Michael Ærø inn i studio. Hør hvordan kunden har utviklet seg. Litt trøbbel med lyden i overgangene…

Hva er fordelene med å flytte SuperOffice til skyen? Ledergruppen i SuperOffice med Camilla Bommen, Jan Andersen og Øivind Urdal tar deg gjennom hva du må huske på. Digital transformasjon, alltid oppdatert, en gyllen mulighet til å optimalisere rutiner til kundereisen mm. Gjør det best ut av prosesser, teknologi og mennesker.…

Hør hva CX betyr og hvordan vi jobber struktuert mot alle våre kunder. Vi snakker om muffin-møter og Orphans. Er dette stammespråk eller gir det innsikt i hvordan din bedrift kan ta bedre vare på og utvikle dine kunder? Takk for at du lytter og del episoden gjerne videre. Tips kan du sende til [email protected]…

Bli med i en samtale om hva som skal til for å lykkes med CRM. Tjenestedirektør Øivind Urdal har gjort alt. Support, supportsjef, løsningsarkitekt og nå ansvarlig for alle konsulenter i SuperOffice Norge. Han gir råe tips her. Dagens SuperTips er å laste ned SuperOffice appen for Google eller Apple. Hold deg oppdatert.…

En samtale med Stein Ove Sektnan om hvordan vi har endret oss for å levere raskere og bedre support til våre kunder. Vi diskuterer hvordan kunder kan få hjelp gjennom selv-hjelp. Hva er beste og raskeste veien til support. Stein Ove leder SuperOffice sitt kundesenter i Vilnius. Hør historien om hvorfor vi valgte akkurat det stedet. Hør også Stein O…

Dagens gjest er produktdirektør og evangelist Erik Eide i SuperOffice. I samtale med Hans Chr. Grønsleth dekkes områder som produkt-strategi, viktigheten av fakta og ikke bare følelser når nye funksjoner designes og lanseres. Hvordan har lanserinshastigheten økt ved overgang til skyen. Erik deler også noen tips om å lykkes med implementering og du …