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John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦
Manage episode 450192591 series 3561395
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John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada.
Peter Ryan and John are both based in Montreal, so this is a local Canadian edition.
Bell Canada created Nordia back in 1999, but a quarter of a century on they are now looking at many new opportuntiies and areas of business. John talked about expansion beyond Canada and also about the complexities of managing customer service processes in both English and French.
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