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Handwritten Notes: A Simple Way to Make Customers Feel Valued
Manage episode 470147185 series 3460873
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What if a simple handwritten note could turn a frustrated customer into a lifelong advocate?
In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing how businesses connect with customers through personalized, handwritten notes, shares how his approach has helped companies boost customer retention, create emotional connections, and turn mistakes into opportunities for deeper loyalty.
Click here to watch the interview on YouTube!
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- How handwritten notes create emotional connections with customers
- Real examples of companies using this strategy to increase customer lifetime value
- Practical tips on implementing thoughtful outreach in your customer journey
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A proven entrepreneur, David's latest venture, Handwrytten, provides scalable, robotic solutions that write your notes in pen. Used by businesses in all industries and nonprofits, Handwrytten changes the way brands and people connect.
๐ You may connect with David via LinkedIn
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๐ Read: Connection Between Customer Lifetime Value and Retention
๐ฅ Watch: Implementing the Experts Success Strategy
โฌ Download: 10 Rules to Building Trust with Clients
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๐ Visit our Website - CSM Practice
Chapters
1. Intro (00:00:00)
2. 3 Keys to Increasing Customer Retention (00:01:53)
3. Automated Hand-Written Notes (00:03:57)
4. Turning Mistakes Into Customers for Life (00:05:41)
5. Key Moments to Send a Hand Written Note (00:08:56)
6. Hand-Written VS Digital Messages (00:12:15)
7. Hand-Written Notes Cadence (00:13:09)
8. Getting the Mailing Address (00:14:20)
9. Timing of Personal Notes (00:16:35)
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