Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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We believe Mission and Margin is the business of healthcare. Business of Healthcare (BOH) interviews feature innovations sustainably improving healthcare Mission & Margin. Each discussion includes a healthcare executive and innovator concentrating on the same problem. Think “Nightline” or “How I Built This” just for healthcare. Recent guests have included Bernadette Spong, Chief Financial Officer, Orlando Health, Paul Kusserow, President & CEO, Amedisys, Blake Marggraff, Founder & Chief Exec ...
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Save more and spend less is more than just a motto for money expert Clark Howard; it’s a way of life. Clark and his crew — Team Clark — are on a mission to empower people to take control of their personal finances by providing money-saving tips, consumer advice, hot deals and economic news to help everyone achieve financial freedom. Clark is a nationally syndicated radio talk show host and a consumer reporter for television stations around the country. His podcast, The Clark Howard Show, rec ...
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Sleep Song from Meditative Story is a bedtime experience born out of the intense love among the community for the original music we compose for the Meditative Story podcast. Here we take the unforgettable, immersive melodies from each episode and create a custom soundtrack to settle your mind, allowing you to wind down. Then, as you shift into sleep, Sleep Song transitions from detailed, episode-inspired story songs into more abstract musical washes and tones that drift in and out of focus — ...
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Hub of the Infosec Community. A daily podcast with host and CISO James Azar delivering the latest cybersecurity headlines without the FUD and addressing risk, impact, and mitigation for cybersecurity practitioners globally. The show airs live at 9AM EST Monday through Thursday on YouTube, LinkedIn, Facebook, Twitter and Twitch. Our mission is to provide substantive and quality content that’s more than headlines or sales pitches. We want to be a valuable source to assist those cybersecuri ...
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Why Giving Renewals to CSMs Works (and How It Can for You Too)
33:17
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33:17Send us a text What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right? Irit Eizips is joined by Ephrat Peled who shares her journey of transforming renewal processes to drive exceptional results. Together, they dive into the groundbreaking strategies that led her team to revolutionize their …
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04.04.25 Clark Answers His Critics on Clark Stinks / Cruise Industry Scam Alert
36:12
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36:12Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also, if you like to go on cruises, Clark has 2 special warnings for you. Clark Stinks: Segments 1 & 2 Cruise Warnings: Segment 3 Ask Clark: Segment 4 Mentioned on the show: The Best Phone Plan For You – Compare Phone Plans Streaming TV T…
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04.03.25 Clark Reacts to Tariff Announcement-Stock Market Plunge
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4:44A special message from Clark today regarding the new tariffs and stock market reaction. Clark addresses the wide sense of alarm among investors, sharing his perspective and advice. Should investors act? First hear what Clark has to say. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Clark Howard
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KidFlix On Dark Web Shut Down, 39 Million Secrets Leaked on GitHub, Royal Mail Data Leak, March M&A News
17:48
17:48
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17:48🎙️ KidFlix On Dark Web Shut Down, 39 Million Secrets Leaked on GitHub, Royal Mail Data Leak, March M&A News 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 891: Today’s episode will discuss the latest news as KidFlix On Dark Web Shut Down more news below: · Native Minnesota Tribe Cy…
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North Korean IT Army Expends to Europe, Nakasone Points to China as Major Threat, Cyber Reporting
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17:07🎙️ North Korean IT Army Expends to Europe, Nakasone Points to China as Major Threat, Cyber Reporting 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 890: Today’s episode will discuss the latest news as North Korean IT Army Expends to Europe more news below: · UK Sets out Cyber Repor…
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04.02.25 Home Insurance - New Considerations / Caution: Meme Coins & Crypto
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30:26Today Clark goes back to basics on homeowner’s insurance as rates continue to rise around the country, including 2 common mistakes to avoid, and specific advice for those thinking of moving. Also in this episode - eyes wide open on meme coins and crypto. There are lots of people pitching these as “alternative investments” to the stock market. Get C…
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Moscow Subway Disruption, Check Point Hack, Samsung Customer Data Leaks, Canadian Arrested for Texas GOP Hack
21:05
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21:05🎙️ Moscow Subway Disruption, Check Point Hack, Samsung Customer Data Leaks, Canadian Arrested for Texas GOP Hack 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 889: Today’s episode will discuss the latest news as Moscow subway disruption ensue more news below: · Chinese Security Ex…
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Should You Withdraw 5% From Retirement Accounts? and How Corrections Impact the Market If you think about the most important fundamental in retirement planning, it’s determining the amount of money we can withdraw and still not run out. Fiduciary financial advisor Wes Moss discusses the longstanding 4% rule and runs the numbers on the probability o…
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Sams Club Breach Claims, Oracle Health Breach, Solar Systems Expose Grid Hacking, Splunk Patches
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20:08🎙️ Sams Club Breach Claims, Oracle Health Breach, Solar Systems Expose Grid Hacking, Splunk Patches 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 888: Today’s episode will discuss the latest news as Sams Club Breach Claims more news below: · FireFox Flaw Similar to Chrome Zeroday …
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03.31.25 Who Administers Your Retirement Account? / What Happened To Southwest Airlines?
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34:22When it comes to retirement accounts, where they’re held is all important and can make a huge difference later in life. Clark explains why knowing your fees is a financial must - and what to look for. Also today, Clark faces the changes at his favorite airline. It’s time to talk about Southwest. Retirement Account Fees: Segment 1 Ask Clark: Segment…
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From Metrics to Meaning: How Data Stories Save Accounts
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30:42Send us a text Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts! In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how her team transformed renewal conversations and saved high-value accounts, even under challenging …
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03.28.25 Clark Answers His Critics on Clark Stinks / Recession: Potential & Preparation
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38:14Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also today, Clark addresses concerns about a potential recession, and how to prepare for that possibility. Clark Stinks: Segments 1 & 2 Recession Preparedness: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Cheapest Way to Rent a C…
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Oracle Customer Confirms Data Stolen in Breach, Supply Chain Breach Fine, Hyper V Server Ransomware
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18:16🎙️ Oracle Customer Confirms Data Stolen in Breach, Supply Chain Breach Fine, Hyper V Server Ransomware 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 887: Today’s episode will discuss the latest news as Oracle Customer Confirms Data Stolen in Breach with more news below: · Streamel…
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Google Chrome Sandbox Zeroday, EncryptHub Linked to ZeroDay on Windows, Malaysia Airport Ransomware
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15:19🎙️ Google Chrome Sandbox Zeroday, EncryptHub Linked to ZeroDay on Windows, Malaysia Airport Ransomware 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 886: Today’s episode will discuss the latest news as Google Chrome Sandbox Zeroday with more news below: · CrushFTP Patch · VMware P…
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03.26.25 Top SCAMS / Again With The Gift Cards
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30:33One topic that never goes away are the scams criminals constantly come up with to part you from your money. Clark shares a list of the top scams to look out for today - and a new way for Android users to protect themselves. Another chronic problem - gift cards. Clark provides yet another reason gift cards are fool’s gold. Top SCAMS: Segment 1 Ask C…
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Banned Chinese Telecom Still In operations, 23andme Files Bankruptcy, Ukraine Rail Offline after Cyberattack
16:25
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16:25🎙️ Banned Chinese Telecom Still In operations, 23andme Files Bankruptcy, Ukraine Rail Offline after Cyberattack 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 885: Today’s episode will discuss the latest news as Banned Chinese Telecom Still In operations with more news below: · Ant…
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Are you seeing unsettling headlines about 2025? You're not alone. Reports show a surge in retirement account trading, with a staggering 40% of people moving to stable value funds. Fiduciary financial advisor Wes Moss explains why "Tariff Terror" is driving these decisions – and the incredible reason why we should navigate uncertainty with confidenc…
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Cybersecurity Policy Reform, Coinbase Target of Supply Chain Attack, Veeam RCE Bug Patch Now
21:26
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21:26🎙️ Cybersecurity Policy Reform, Coinbase Target of Supply Chain Attack, Veeam RCE Bug Patch Now 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 884: Today’s episode will discuss the latest news as Cybersecurity Policy Reform with more news below: · Root Cause of GitHub Supply Chain …
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03.24.25 The Future Of Social Security / An Inspiring Life Well Lived
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35:07Today, Clark attempts to talk about a topic that always elicits spirited responses - social security. There are questions about the future of the program, and Clark gives you his take. Also, the story of a life well lived which can serve to inspire us all. Social Security: Segment 1 Ask Clark: Segment 2 All Cash - No Flash: Segment 3 Ask Clark: Seg…
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Lessons from a Customer Success Professional for Higher CSAT
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26:00Send us a text What’s the secret to a 33% CSAT boost? Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel shares powerful tactics and actionable advice to help you achieve similar results. Click here to watc…
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03.21.25 Clark Answers His Critics on Clark Stinks / Adult Children And Finances
31:48
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31:48Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also today - giving money to adult kids can be a tricky subject. Some parents like to give from their estate while still alive, and some feel the need to support their adult children. Clark discusses when and how you should help your adul…
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Corporate Spying Highlights Insider Threat Risks, Ukraine Targeted in new Attack, Whatsapp ZeroDay
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18:10Corporate Spying Highlights Insider Threat Risks, Ukraine Targeted in new Attack, Whatsapp ZeroDay 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 883: Today’s episode will discuss the latest news as Corporate Spying Highlights Insider Threat Risks with more news below: · Pennsylvan…
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AI is Turbocharging Cyber Crime, Wiz Scores $32B from Google, China Disclosing Data Breaches
19:56
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19:56🎙️ AI is Turbocharging Cyber Crime, Wiz Scores $32B from Google, China Disclosing Data Breaches 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 882: Today’s episode will discuss the latest news as AI is Turbocharging Cyber Crime with more news below: · State Attackers Exploit · GitH…
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03.19.25 Dealing With Debt / An Important Travel Warning
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30:30Clark wants to help you to save more, spend less, and if you’re struggling with debt - avoid ripoffs that target debt with more debt. Know how to get legit help if you’re in too deep. Also today - a warning for all travelers involving a serious, fast-growing crime happening here in the U.S. and abroad. Dig Out Of Debt: Segment 1 Ask Clark: Segment …
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Telegram CEO Durov Leaves France, LockBit & Blackbasta Ransomware News, Github OAuth Hijack
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18:16
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18:16🎙️ Telegram CEO Durov Leaves France, LockBit & Blackbasta Ransomware News, Github OAuth Hijack 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 881: Today’s episode will discuss the latest news as Telegram CEO Durov Leaves France with more news below: · Exploit Code For Apache Tomcat…
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Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
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33:43Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examp…
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Retirement Accounts in Panic? and Your Secret Weapon for Volatile Markets Are you seeing unsettling headlines about 2025? You're not alone. Reports show a surge in retirement account trading, with a staggering 40% of people moving to stable value funds. Fiduciary financial advisor Wes Moss explains why "Tariff Terror" is driving these decisions – a…
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Nvidia Riva Vulnerability, GitHub Supply Chain Attack, Telecom Cyber Espionage, Superblack Ransomware
16:50
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16:50🎙️ Nvidia Riva Vulnerability, GitHub Supply Chain Attack, Telecom Cyber Espionage, Superblack Ransomware 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 880: Today’s episode will discuss the latest news as Nvidia Riva Vulnerability Abuse AI Services with more news below: · Booking P…
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03.17.25 Pay Less For A Vehicle / Power Bills: Smart Meters Vs Regular Meters
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35:16Today Clark focuses on one of the biggest purchases most of us make in life - cars. There are ways to get a vehicle for way less money than most people pay. Also, a look at the pros & cons of so called smart electric meters and time of use plans offered by utility companies - and how to decide which is best for you. Best Low Cost Vehicles: Segment …
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Building Success Plans Your Customers Can’t Live Without
36:54
36:54
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36:54Send us a text What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boost net retention rates. Learn how to move beyond basic project plans and align your strategy with what your customers can't live without! Click here to wat…
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03.14.25 Clark Answers His Critics on Clark Stinks / Housing Market Update
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39:50Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Later - the housing market has made a huge turn. Clark spells out several factors creating market shifts both buyers and sellers should take note of. Clark Stinks: Segments 1 & 2 Current State Of The Housing Market: Segment 3 Ask Clark: S…
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China’s Volt Typhoon in Network for 300 Days, Chinese Router Attacks Continues, Zoom Vulnerability
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18:30🎙️ China’s Volt Typhoon in Network for 300 Days, Chinese Router Attacks Continues, Zoom Vulnerability 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 879: Today’s episode will discuss the latest news as China’s Volt Typhoon in Network for 300 Days with more news below: · Medusa Rans…
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6 Microsoft Zero days Patch Now, Patch Tuesday, Apple Webkit Exploit, New CISA Director Nominated
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20:40🎙️ 6 Microsoft Zero days Patch Now, Patch Tuesday, Apple Webkit Exploit, New CISA Director Nominated 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 878: Today’s episode will discuss the latest news as 6 Microsoft Zero days Patch Now with more news below: · Patch Tuesday Recap · Nor…
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03.12.25 Attention Shoppers: The Retail Pricing Game / New Flight Requirements
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35:23With the price of goods in flux, it helps to be in the know to protect your wallet. Clarkies know how Clark uses unit pricing to shop smart at the grocery store. You would think that the bigger the bag, the smaller the unit price. Not so. Clark fills you in on what manufacturers have been doing and what to keep in mind with all purchases moving for…
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Massive Cyberattack on X, Exploit of PHP Vulnerability, MGM Ransomware Case Dismissed, Record Fraud
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18:29🎙️ Massive Cyberattack on X, Exploit of PHP Vulnerability, MGM Ransomware Case Dismissed, Record Fraud 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 877: Today’s episode will discuss the latest news as Massive Cyberattack on X with more news below: · Industrial Attacks due to Scad…
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Are you dreaming of an early retirement but worried about making costly mistakes? In this episode, Wes uncovers six critical errors to avoid before taking the leap. With recent trends of companies offering buyouts and encouraging early exits, it's more important than ever to be prepared. Wes explores the shift in retirement expectations, from the t…
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NTT Data Breach Impacts 18000 Companies, National Cyber Director Power, Army Soldiers Charged for Treason
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18:48🎙️ NTT Data Breach Impacts 18000 Companies, National Cyber Director Power, Army Soldiers Charged for Treason 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 876: Today’s episode will discuss the latest news as NTT Data Breach Impacts 18000 Companies with more news below: · $23 Milli…
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03.10.25 Airline Safety & Discount Fares / Used Vehicle Price Update
34:53
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34:53Clark loves to travel and does so very often. Understandably, many people are nervous about flying these days. Clark discusses airline safety, and how you can save big bucks with discount carriers. Also today - the latest on used car prices. A First Class Spirit Flight: Segment 1 Ask Clark: Segment 2 Used Car Prices: Segment 3 Ask Clark: Segment 4 …
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Handwritten Notes: A Simple Way to Make Customers Feel Valued
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20:49Send us a text What if a simple handwritten note could turn a frustrated customer into a lifelong advocate? In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing how businesses connect with customers through personalized, handwritten notes, shares how his approach has helped companies boost customer retention, create…
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03.07.25 Clark Answers His Critics on Clark Stinks / A Daylight Savings Time Assignment
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38:37Friday - Clark Stinks day! Christa shares Clark Stinks posts with Clark. Submit yours at Clark.com/ClarkStinks. Also today - this weekend marks daylight savings time, and Clark has an important assignment for you that can help ensure your insurance works better for you. Clark Stinks: Segments 1 & 2 Walk & Talk Home Video: Segment 3 Ask Clark: Segme…
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Treasury Hackers Identified & Indicated, Silk Typhoon New Target, VMware ESXi Exploit Risks Ransomware
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17:24🎙️ Treasury Hackers Identified & Indicated, Silk Typhoon New Target, VMware ESXi Exploit Risks Ransomware 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 875: Today’s episode will discuss the latest news as Treasury Hackers Identified & Indicated with more news below: · Android Malw…
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Tata Tech Cyber Attackers Come Forward, Polish Space Agency Cyberattack, Bybit Laundering
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17:54🎙️ Tata Tech Cyber Attackers Come Forward, Polish Space Agency Cyberattack, Bybit Laundering 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 874: Today’s episode will discuss the latest news as Tata Tech Cyber Attackers Come Forward with more news below: · Fake Bianbian Mailer · ATM…
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03.05.25 Most Affordable States / What To Know About Tariffs
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36:37Clark shares data showing how far your dollars will go in retirement depending on where you live in the country. The differences from state to state, even within the same region - are remarkable. Also - Clark discusses how tariffs affect the economy and what to prepare for as consumers and as workers The Cost Of Living By State: Segment 1 Ask Clark…
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3 VMware Zero-days Exploited, Rubrik Rotates Keys, Russian Beeline Outage tied to Cyber, Iran Botnet
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20:15🎙️ 3 VMware Zero-days Exploited, Rubrik Rotates Keys, Russian Beeline Outage tied to Cyber, Iran Botnet 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 873: Today’s episode will discuss the latest news as 3 VMware Zero-days Exploited with more news below: · Iran Targets UAE Aviation…
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Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094
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19:22Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever c…
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03.04.25 Ask An Advisor With Wes Moss - 10 Habits of the Happiest Retirees
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39:2110 Habits of the Happiest Retirees Are you dreaming of a truly happy retirement? Fiduciary financial advisor Wes Moss reveals the 10 key habits of those who are living their best post-work lives, based on years of research. In today’s Ask an Advisor episode, Wes dives into both the financial and lifestyle choices that make all the difference. Plus,…
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Philippines Army Hack, Chinese Apt Attacks OT, Android ZeroDay Exploit, Lawsuit on AI Hackers
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18:03🎙️ Philippines Army Hack, Chinese Apt Attacks OT, Android ZeroDay Exploit, Lawsuit on AI Hackers 🚨 Join us daily on the CyberHub Podcast as we delve into the latest headlines for cybersecurity practitioners Ep – 872: Today’s episode will discuss the latest news as Philippines Army Hack with more news below: · Lee Enterprises Attackers Come Forward …
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03.03.25 The Consumer Financial Protection Bureau / Warehouse Club Competition
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35:40Team Clark has long advised consumers in difficulty with financial institutions to file a complaint at ConsumerFinace.gov. Clark gives his take on what is currently happening with the Consumer Financial Protection Bureau and how they have served people in the past. Also today - Clarkies know how much Clark loves Costco. But it seems that lots of pe…
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From Cost Center to Profit Center - Transforming CS Teams
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31:34Send us a text Is your Customer Success team leaving money on the table? Meet Marija Skobe-Pilley, an award-winning Customer Success expert, podcast host of Women in Customer Success, and co-founder of a thriving fractional CS consultancy. In this episode, Marija shares her experience transforming CS teams from cost centers to profit centers. Click…
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02.28.25 Mindful Dining / Warning: Pseudo Health Insurance
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30:08Money doesn’t mean much without health and well-being, and Americans are enjoying one life’s simple pleasures less and less. We know what a hazardous distraction phones can be while driving. But a new study shows this and other distractions impact one’s ability to disconnect and focus on enjoying healthy meals - more important to health than we rea…
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