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Creating a Flourishing and Sustainable Business through Appreciative Inquiry, Courage and Foresight – with Julie Reiter from Clarke
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In this episode, Julie Reiter, Vice President of Human Resources and Sustainable Development at The Clarke Group, Inc., joins us to share how she—through appreciative inquiry, a relentless focus on sustainability efforts and cross-functional collaboration—has helped transform Clarke into a forward-thinking, engaged, and flourishing organization.
Hear the story of how the CEO (Lyell Clarke) inspired a shift towards sustainable development and workforce engagement in the mosquito control pesticide products and services industry before anyone else was talking about higher purpose and building a business that does good in and for the world. And learn how Julie, from the perspective of HR and organizational development, expanded her role to support and sustain the change efforts in the organization so that they became lasting and ingrained into the structures and deeper culture of the organization.
Throughout Clarke's transformation journey, the Appreciative Inquiry methodology has informed and guided the change efforts. This method values systemic thinking, experimentation, and a focus on building strengths. The approach has not only informed but also shaped the capabilities of Clarke's leaders and employees, concretely leading to improved performance reviews (quarterly check-ins fostering richer relationships and meaningful dialogues), an ingrained focus on sustainability in the daily business, and a significant boost in engagement. Ultimately, it has shaped a positive, solutions-oriented, flourishing organizational culture.
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Chapters
1. Creating a Flourishing and Sustainable Business through Appreciative Inquiry, Courage and Foresight – with Julie Reiter from Clarke (00:00:00)
2. Introduction to Julie Reiter and the Clarke Group (00:00:42)
3. Julie Reiter's journey into HR and appreciative inquiry (00:01:12)
4. What appreciative inquiry is all about (00:02:05)
5. HR as a Calling (00:02:53)
6. Creating HR from a blank slate (00:09:00)
7. The calling to create a purpose-driven company (00:10:02)
8. The gap in engagement in the organization and how to fix it (00:12:17)
9. Shifting the role of HR to support sustainable development as well (00:12:40)
10. Giving ourselves permission to try things out (00:16:15)
11. Connecting with Chriz Lazlo to kick of positive systemic change (00:17:38)
12. David Cooperrider, Ron Fry and the Case Western Sustainability change program (00:18:50)
13. How HR can create real, positive, systemic change in the organization (00:20:47)
14. Influencing change continuously (00:24:40)
15. The Appreciative Inquiry whole-system Summit Approach: Accelerating Sustainability Efforts through the 4D process (Discovery, Dream, Design, Delivery) (00:26:38)
16. Building up competences to work in an uncertain and complex world (00:33:30)
17. The “Now what” moment - allowing it to be ok to not know… (00:34:52)
18. The willingness to be open, vulnerable and giving up control (00:36:16)
19. Embedding sustainability efforts into the DNA of the business (00:38:00)
20. How Appreciative Inquiry has shaped Performance Dialogues at Clarke (00:44:20)
21. Is this for everyone? Hiring for fit and setting the expectation of engagement (00:46:30)
22. The decision making process (00:49:10)
23. HR’s pivotal role in leading the change to become an environmentally conscious, strengths-based, flourishing organization (00:51:20)
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