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What happens when a leading name in communication solutions joins forces with an industry giant? Join us as we sit down with Martin Bitzinger Mitel's Senior Vice President of Product Management to explore the transformative journey following Mitel's acquisition of Unify and their strategic partnership with Zoom. Martin unveils Mitel's Common Communications Framework, a revolutionary approach that blends traditional UC solutions with modern UCAS and hybrid models, all while addressing the critical roles of AI and cybersecurity in today's communication workflows.
Mitel also introduced Mitel CX, an AI-powered customer experience management platform designed to enhance customer engagement and boost employee efficiency. This all-in-one solution supports omnichannel interactions—including voice, video, chat, and social media—enabling businesses to meet customers on their preferred channels.
But that's just the beginning. We also navigate the complex terrains of the healthcare and finance sectors, where Martin shares insights into Mitel's VCCS product for remote healthcare consultations and the hurdles of new data sovereignty regulations in Europe. As the conversation shifts towards the future, we highlight Mitel's plans for 2025, including exciting product launches and AI advancements tailored to meet evolving regulations. This episode promises you a front-row seat to the innovations reshaping the communication landscape, underscoring the need for agility in a rapidly changing world.

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