Beyond Yoga Chief Marketing Officer Katie Babineau joins The Current Podcast on the ground at SXSW in honor of International Women’s Day and Women’s History Month.

Episode Transcript

Please note, this transcript may contain minor inconsistencies compared to the episode audio.

Ilyse Liffreing (00:00):

I'm Kat Vesce. And I'm Ilyse Liffreing and welcome to this edition of The Current Podcast. In honor of International Women's Day and Women's Month, we're highlighting exceptional women of advertising at this year's South by Southwest.

Kat Vesce (00:18):

For this episode, we're thrilled to be joined by Katie Bau, the chief marketing Officer of Beyond Yoga, a brand that's redefining activewear with inclusivity, comfort, and community at its core.

Ilyse Liffreing (00:28):

That's right, Beyond yoga has been making waves in the industry, not just as a female founded brand, but as one that's rapidly expanding with a devoted customer base and a strong sense of purpose.

Kat Vesce (00:39):

Katie is approaching her one year anniversary as CMO and she's already led some game changing campaigns like Club Beyond a Full Funnel experiential activation in New York City that brought the brand to life in a whole new way.

Ilyse Liffreing (00:51):

We'll dive into that campaign and what's next for Beyond Yoga, including its approach to retail, men's expansion and content strategy, as well as Katie's journey as a woman in marketing.

Kat Vesce (01:03):

Katie, great to have you here. Thanks for joining us.

Katie Babineau (01:06):

Thanks for having me. I'm very excited to be here in Austin and great day to be here with you.

Kat Vesce (01:12):

Yeah. So I know we're approaching your one year anniversary as a CMO. Coming from a background largely in consumer tech, what drew you to this opportunity at Beyond Yoga?

Katie Babineau (01:22):

Well, I would say first and foremost, I was already a Beyond Yoga fan and customer and just fan of the brand. So when I had an opportunity to sit down with Nancy Green, our CEO I was very eager to learn more and I had come from a background in consumer tech, so I was very open at the time to making a pivot in my career and learning and growing about a new industry and apparel active wear to me was very interesting. I grew up as an athlete. Movement is so important to me as an individual and just love working in, I love the thought of working in an industry where I could pair both my professional and personal passion. And so Nancy and I met about a year ago. We hit it off, we talked a little bit about our philosophies and brand building where the business was going and it was just such a fit and so was really happy to move very quickly to make it happen.

Kat Vesce (02:20):

I love it. And tell me a bit about that philosophy. What's at the core of your marketing strategy for Beyond Yoga?

Katie Babineau (02:27):

Well, I've been there for about a year, so we've been building very, very quickly. But I will say that what I inherited is a very strong foundation. So part of the excitement in coming to this brand was looking at it through the lens of upholding the great legacy of a female founded brand that's still female led today. And knowing the fandom that the company and the brand has when I started and just scaling that we've got opportunity to broaden our reach and our audience. We hadn't really done the brand marketing that's needed to crack that right open. And so I was very excited to come in to learn a little bit more about the customer, a little bit more about our brand and our product. And so our opportunity is just to scale that love and that fandom. And so we're doing that now. We spent last year really redefining our brand position and strategy and just cracking that right open this year. As we look ahead,

Ilyse Liffreing (03:30):

I know you guys are a great example of why we're here and doing these podcast episodes to begin with International Women's Day and Women's Month on that strategy, are there any campaigns or moments that really changed the game for you as a marketer to this point in your first 11 months on the job?

Katie Babineau (03:48):

My upbringing as a marketer, I would say I've never considered myself a traditional marketer because I came up early in my career really as social was developing. And so I started my career in PR and really fell in love with social because of the way that the landscape was changing. And so my background in social pr, editorial and community building really has allowed me to think about the marketing mix a lot differently. And of course beyond what we need is more of a full funnel approach. So what we have done to build that foundation is think about how we bring community through the funnel, how we work with the community to totally shift our content strategy in paid advertising, how we think about community events as new customer acquisition tools. And so the campaign that comes to mind for us really is the New York City experience that we created last year, last October.

(04:47):

And the goal really was to show up in our number one market with a really delightful experience where people could take a step back from the chaos of the holidays, quickly approaching and really focus on mindfulness, on movement. We brought in some of the best wellness influencers and creators and instructors in the world and programmed for a week long in this incredible space around Union Square. And what we found was because we were able to think about engaging with community a bit differently through different types of content models and activations that really were rooted in value for the customer, we saw about a 50% new customer acquisition percentage. We sold product, so we generated revenue there. We don't have a brick and mortar store in New York, but it's our largest e-comm market. And so we were able to really drive lower funnel performance, but in a way that was deeply emotive and really connecting with our customers in new and different ways. So that comes to mind for me. Obviously we've got a lot planned this year as we key up to big important brand moments for us, so very excited to do more,

Kat Vesce (06:03):

But what a strong start out of the gate. I mean that was what, six months in on the jump pulled that off.

Katie Babineau (06:07):

We moved fast. I like to move fast, I think former athlete and me, I love a good pace. And coming from tech, I really loved tech because of the fast innovation and getting to connect with customers in new and different ways. And so I think coming in, I was so excited about the potential of the brand that we really just got to work. So it was fun.

Ilyse Liffreing (06:29):

And it seems like you hit your KPIs there, at least it generated a lot of interest in the brand and everything. Would you do it again? Are there any other key learnings from the experience?

Katie Babineau (06:40):

Absolutely. So the Collabion franchise had existed before I even got to the brand. It was a matter of pouring rocket fuel on it and pointing it in the right direction. So we host about one club beyond event every month. We're now doing one high impact a quarter. So we've got this emphasis on always on community building. We're getting a little bit tighter and more strategic in where we show up and which markets where we have retail locations, where we've got really incredible wholesale partnerships, studios that we're working with. So that's the focus now and today it's about continuing that hyperlocal love that we have and being able to show up in Austin in a really authentic way or Chicago where we are in a really authentic way. We're an LA built brand, but we're growing and scaling

Kat Vesce (07:37):

Any surprising results from the large Union Square activation you want to talk about?

Katie Babineau (07:43):

The biggest surprise to me, I am all about managing expectations, especially as a new CMO within a brand who hadn't done a ton of brand marketing historically. So coming into this event, I was very clear on, hey, this is top of funnel. We are trying to drive brand lift and conversation and built some brand heat in a market that's really important for us. So here are the KPIs. We're going to look at conversation lift, we're going to look at our engagement percentages, we're going to look at virality of content, and those are the key performance indicators that we really should be focused on here for our investment. And knowing in the back of my mind that I've seen these sort of activations work full funnel in the past, like, okay, well, so secondary we're going to sell products so we'll generate revenue and secondary we will track new customers into the brand. So we will watch that. And I think I was just blown away by the such high percentage of new customer acquisition. It's like that's incredible as a secondary, but being able to level set expectations because big on for a campaign, what is the clear role that we're trying to achieve?

Kat Vesce (08:56):

So with all of this increase in customer acquisition on this campaign, how are you converting them into that lifelong fan or loyalty?

Katie Babineau (09:06):

Well, it's really interesting right now we've got such fandom among our loyal customer base. We know that if you know us, you really love us. There's deep love for the brand through high product quality. And our customers love the touch the feel of the product. So once you experience that, we see such high repeat purchase behavior. And so we believe we've got to focus on that new customer acquisition because once we get 'em into the door, it's a great place to be and they don't want to leave. So we're excited to continue to focus on lighting that up and bringing more people into the fold because we know we're going to deliver such a strong product experience, which really that's the retention piece. And so being able to continue to activate them is super important. As we look ahead,

Ilyse Liffreing (10:01):

What advice would you give to other marketers looking to build this within their brand ethos? The idea of community mindset and purpose that are all powerful drivers of brand retention and loyalty?

Katie Babineau (10:15):

I think the number one mistake that marketers can make right now is the misconception that brand and growth are separate. They have to work together and they can work together. And I think we're doing ourselves a disservice if we believe that these are separate levers, right? So the reason why this campaign was so powerful was because we were able to leverage this full funnel and for our performance needs as well. We used a lot of the content in our lower funnel paid ads from, and we're actually seeing that our creator content is driving a much more efficient cost of acquisition. And so I think we can look at the way that we build the infrastructure a little bit differently and think about brand and growth really coming together to drive high impact.

Ilyse Liffreing (11:10):

The brand has been around for about 20 years now, which is amazing. It's your first store opened in 2022. How does the brand think about retail moving forward?

Katie Babineau (11:21):

Retail's a big opportunity for us. Our brand 20 years strong. We started really as a wholesale business, and so we built really strong partnerships across over 1200 different partners. You see us in Nordstrom, you see us in Equinox and studios across the country. And during the pandemic, obviously our.com business really thrived and continues to thrive today. As we look to the future, we believe retail is incredible opportunity for us to connect with customers deeply bring those insights back into our business. And so we are going to be opening many more stores. We are signed and announced on a Greenwich Village store opening early this summer. And then we will also open another store in Marin County this year as well. And so we will expand to nine stores this year for sure. We've definitely got more coming and so it's a really exciting time for us.

Kat Vesce (12:22):

What do you see as the biggest driver for beyond Yoga's next phase of growth?

Katie Babineau (12:27):

Product expansion is super exciting for us. So we historically have offered an incredible product in our space dive franchise, which is, and people usually buy it in a set of a legging and a crop tank. And we've been really sort of active wear based, but we've got so much opportunity in product expansion, lifestyle categories. Over the past year we've entered into new product categories like dresses that are fast growing for us, like these trouser pants that are incredible, that are fast growing for us. You look at fleece during the holidays, something we didn't have before, hugely a growth opportunity for us. So as we expand the product lineup, now we're bringing more people into the mix with more full funnel marketing and hopefully creating a bigger, better flywheel.

Kat Vesce (13:21):

And with that expansion, I know you speak to a lot of different generations, a lot of different types of audiences. How do you cater to that wide range of audiences both in marketing and in product?

Katie Babineau (13:34):

Yeah, it's really interesting and I love that we've got a multi-gender audience and even we see fast growing men's category for us too. So I think at the core, what we deliver is a really positive outlook on this active wear space. We really focus on bringing a little more levity and fun into the space, which can be a very serious space focused on performance and perfection. And we just want to offer an experience and a product that makes you feel really good and comfortable and really just focus on progress over perfection is sort of what we're all about. And we love that that brings in a diversity of customer base.

Ilyse Liffreing (14:12):

Amazing. So now let's get into our little rapid fire Q and A we have for you. Great. And these are all female focused questions because of International Women's Day. Tell us what inspired you to pursue a career in marketing and how has your journey been as a woman in this industry?

Katie Babineau (14:30):

People. I love the interaction with people that you get in marketing. I would also say just the diversity of what you do in marketing. It's so right brain, left brain that I really feel like it gives you an equal balance of creativity and science, which I love.

Ilyse Liffreing (14:50):

So Katie, how has your journey been as a woman in this industry so far?

Katie Babineau (14:53):

As a female in our industry, there is more pressure in some industries than others. I'll say my journey, especially coming up in tech and my experience had been being one of the only females in the room. And so I always felt an immense pressure even when I was young in my career, to develop my point of view and perspective and be able to speak up in the room in a way that would cut through. And I think being brought up in tech really trained me to do that in a way that was effective because you got to work so hard to cut through as a female if you're one of the only in the room. And so I felt a great duty to make sure that we were thinking about the female perspective. We were honoring at the time 50% of our customer base and even probably more than that for some of the companies that I was at.

(15:50):

And I took that on pretty early as something that was really important to me. Now, part of the reason I made this pivot into apparel and active wear was a false thought that I would be moving into an industry that was more female forward. I'm so happy that beyond Yoga's female founded, female led and really a majority of our business is female run, but our industry is still run by men, which I was so surprised to learn. And so I think every industry probably deals with it. And so being able to develop your perspective in the room is very important and being able to find the right partners, advocates and allies to help you build and develop that voice. I have a lot of incredible female and male mentors who have supported me along the way and you have to build your community because there's power in numbers and making sure that you've got the right people in your corner.

Ilyse Liffreing (16:49):

Amazing. And what would you say are those leadership qualities that really help you strive in the industry as a woman?

Katie Babineau (16:58):

I'm extremely collaborative and empathetic in my approach. And I think being especially early in my career, getting to bring people into a room and problem solve together and help people see each other's perspective is a bit of a superpower that I've had to develop as a female and early in my career, just finding value in being the connector, the strategic connector in the room I think has been very, very helpful. And sort of a secret weapon, if you will.

Kat Vesce (17:31):

Similar around that vein, what advice would you give to young women aspiring to make it to the next level in their career, to leadership roles? Ultimately within marketing?

Katie Babineau (17:41):

Two things I would say don't be afraid to take the risk and build your community because this was a big pivot in my career. For me, it was a big jump from tech industry to three new industries, which apparel, retail, e-commerce. And for me, I was very excited about the opportunity to learn. I think for some that might scary, intimidating, sometimes you really need to take a leap to understand either way, great, that was a great learning and I'm thriving, or that was a great learning and I don't love it and I need to go back. But don't be afraid to take risks. Careers are long hopefully and you can pivot and bob and weave and that's a beautiful thing. And the second is just building your community of people, of hype people, supporters that really can help you in tough times and high five you when things are going well because hopefully it is a long career and you've got some starts and pauses and in between and it makes it more fun to have people in your corner.

Kat Vesce (18:49):

A former leader of ours used to call that your personal board of directors, so

Katie Babineau (18:52):

I love that. Yeah, that's great.

Kat Vesce (18:53):

Do you think marketing today is authentically representing and empowering women?

Katie Babineau (18:58):

I've seen a lot of progressive change in our industry. I think just and genuine excitement to represent more diverse voices. There's a lot of work that needs to be done. I don't think marketing is the problem, I'll just say that, but I do. Just being deeply involved in this community, all of the marketing leaders that I know want to do the right thing, most of them want to do the right thing. And so I think we've got incredible people who are creative leaders who want to think and care really deeply about making sure that in the position that we're in and the storytelling that we get to do every day, that we really represent that the customer well. And so I look at a couple of brands who I love who are really progressive, creative and effective driving business results and people are always going to want to hear about the results.

(19:50):

I think you look at Elf Cosmetics, they're very progressive, they're brand forward and they've had, I forget how many consecutive quarters, maybe 20 of consecutive revenue growth. They're really changing the game with a heartbeat and they're driving the business incredible. You look at some of the work that NFL is doing, I think they're trying to reach new audiences in a way and knowing they have the deep duty of changing the model in a very old school industry. And so I love that people in our industry are taking risks and especially now this is a risk. So I think we need to continue to take risks and drive change.

Kat Vesce (20:35):

I love that. Nice to pay it forward. So Katie, this has been so great. Thank you so much for coming and for having time with us. We really appreciate it.

Katie Babineau (20:42):

Of course. Thank you.

Kat Vesce (20:44):

A great south by.

Katie Babineau (20:45):

Yeah.

Kat Vesce (20:47):

What a powerhouse Ilyse. That was so much fun. Oh my gosh. I know. I love it. She's great. What are some takeaways for you?

Ilyse Liffreing (20:53):

So I really liked how Club Beyond the full funnel experiential activation in New York City is bringing the brand to life in its own unique way. I think that's a really a great approach for a retail brand that's hoping to grow their footprint.

Kat Vesce (21:10):

And the notion of once you bring a customer in, they're a fan for life. And that is a huge customer acquisition driver. You don't always think about that in big branding moments. And so I thought that was such a cool story to hear from her. I also just loved Beyond Yoga is 20 years old, it was acquired by Levi's, it's now a Levi's company. They're really focused on that purpose-driven community culture and pushing now into more men's wear. I really just got the sense that they're a brand we're going to see for another 20 years, and I loved hearing her insights around how she's anchoring that in the community that they're building and that they have.

Ilyse Liffreing (21:52):

Yeah, and it was really interesting to hear her career trajectory and just noticing how she's really relied on people to help her through each stage of her career was fascinating and good to know that there's women out there that are willing to help other women.

Kat Vesce (22:11):

Yeah, always good. The power of network and then also the fact that you don't have to be in such a linear path in your career. Anyway, all in all, so inspiring. I'm so glad we got the time with Katie. And what a great start to South by Southwest. And that's it for this edition of The Current Podcast. Be sure to tune in this whole month as we release all the recordings from South by Southwest. See you next time.