This podcast episode features an interview with Arnold Kitching, the business account manager at Outposter, a company that provides business process outsourcing (BPO) services.

Arnold discusses his role in managing clients, primarily in the Australian market, and his experience working in the BPO industry for the first time. He shares insights into the mortgage broking industry, one of Outposter's key verticals, and how outsourcing can help mortgage brokers focus on business development by offloading tedious tasks like data entry and document chasing.

Arnold also highlights a success story of a mortgage broker client whose offshore staff member was nominated for an award.

Additionally, he talks about his visits to Manila, the Philippines, where Outposter has a team, and his observations about the importance of the BPO industry in the country.

Arnold emphasises the benefits of outsourcing mundane tasks and provides advice for companies considering offshore staffing.