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Q&A: “How do I handle customer refunds without ruining my cash flow?”
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What It’s About
Those pesky refund requests can take a hit on your cash flow—but they don’t have to.
Notes from Chris
Episode 2968
Running a growing online shop is exciting, but it comes with challenges, especially when customer refunds start piling up. Today’s question comes from Abigail, who has turned her handmade leather wallet business into a thriving side hustle with wholesale accounts in multiple countries.While she values keeping her customers happy, the financial strain of refunds is starting to take a toll. Let’s explore how Abigail can manage refund requests strategically while protecting her cash flow and maintaining excellent customer service.
“Hi, this is Abigail. I run an online shop where I sell handmade leather wallets and accessories. It started as a hobby, but over the past year, it’s grown into a real side hustle with wholesale accounts in three countries. Lately, I’ve had a few refund requests, and while I want to keep my customers happy, it’s tough financially when these pile up all at once. I know refunds are part of the business, but I feel like I need a better strategy to handle them without jeopardizing my cash flow. What would you recommend?”
Listen to today’s episode to learn more…
SEE ALSO:
- Catholic Designer Creates Stylish Apparel Line: What shall it profit a man to gain the whole world but not sell any t-shirts? This designer cast his bread upon the waters and ended up with a profitable fashion line.
- Seattle Couple Creates New “Income LiveStream”: When a married couple runs into logistical problems at their wedding, it leads to an innovative service that other engaged couples need during the pandemic.
- Role-Playing Pastor Rolls The Dice On $2800/Month Hustle: Listener success story! This Presbyterian minister turns to his lifelong interest in role-playing games to set up a sustainable second income source.
Inspiration is good; inspiration combined with action is better. Now get back to work!
Yours in the revolution,
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