​Karen S. Wells is the Chief Operating Officer at Make-A-Wish America, a nonprofit creating life-changing wishes for children with critical illnesses. With over 30 years of distinctive career experiences, Karen has successfully held key leadership roles in a Fortune 500 company, multiple C-suite roles in nonprofits, and as an entrepreneur and small business owner. Before joining Make-A-Wish in January 2023, she served as CEO of Bridge Communities, a nonprofit organization supporting families experiencing homelessness. A renowned keynote speaker, guest lecturer, and panelist, Karen connects with audiences by openly sharing her diverse professional leadership journey shaped by courage, hope, and resilience.

Navigating a career transition can be overwhelming, especially when shifting from corporate leadership to the nonprofit sector. The challenges of managing financial sustainability, engaging volunteers, and staying mission-focused while leading an organization can feel daunting. How can leaders leverage their past experiences to create meaningful impact in a mission-driven role?

Karen S. Wells, an experienced executive leader, shares how her background in corporate leadership helped shape her approach to nonprofit management. Drawing from her journey through operations, strategy, and entrepreneurship, she emphasizes the importance of adaptability, servant leadership, and maintaining a clear mission focus. Karen also highlights the critical role of volunteers, the power of storytelling in donor engagement, and the impact of fostering a strong organizational culture to drive success.

In this episode of the Mission Matters Podcast, Paul Feith interviews Karen S. Wells, Chief Operating Officer at Make-A-Wish America, about leadership, nonprofit management, and the transformative power of granting wishes. Karen shares her journey from corporate leadership to the nonprofit world, offering insights on adapting to a mission-driven environment. She also discusses overcoming leadership challenges, the emotional impact of a wish, and how nonprofits can engage communities more effectively.