Goodbye Chatbots, Hello Voice AI Agents Generation AI podcast

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Goodbye Chatbots, Hello Voice AI Agents

4d ago 42:20

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In this exciting episode of Generation AI, hosts Ardis Kadiu and Dr. JC Bonia examine the rapid evolution of voice AI agents and their impact on higher education. They spotlight Sesame, a new open-source voice model that crosses the "uncanny valley" with its remarkably human-like speech capabilities. The hosts demonstrate these advanced voice technologies live and discuss how they're already transforming student support services, enrollment management, and call centers. As voice becomes the primary interface for AI interaction, colleges must adapt to meet student expectations for 24/7 instant support while maintaining an authentic, empathetic experience.

The Voice AI Revolution Arrives (00:00:00)

Introduction to the rapidly evolving voice AI landscape in spring 2025
Shift from text-based prompting to voice as the primary AI interface
Voice modes now standard in major AI platforms (ChatGPT, Gemini, Perplexity)
Growing prevalence of AI voice agents in customer service contexts

Introducing Sesame: Breaking the Internet (00:02:00)

Overview of Sesame, an ultra-realistic, open-source AI voice model
How Sesame differentiates from previous voice technologies
The significance of its open-source MIT license for wider adoption
Crossing the "uncanny valley" with human-indistinguishable speech

Live Demonstration with Maya (00:09:00)

Interactive conversation with the Sesame voice model "Maya"
Demonstrations of emotional range, empathy, and conversational realism
Role-play examples showing versatility for higher education scenarios
Showcasing natural pauses, breathing patterns, and emotional intelligence

Technical Approaches to Voice AI (00:14:00)

Comparison of different voice technology architectures
Traditional pipeline: Speech-to-Text → LLM processing → Text-to-Speech
Native voice models: direct voice-to-voice processing
How end-to-end approaches improve latency, accuracy, and emotional context
Parallels to human language processing and bilingual thinking

Voice AI Providers and Implementation (00:18:00)

Overview of key players in the voice AI market (11Labs, OpenAI, Meta)
Recent announcements including Llama 4's voice capabilities
Building voice agent systems that minimize latency
Multi-channel implementation strategies beyond traditional phone calls

Higher Education Use Cases (00:25:00)

Enrollment support with multilingual family communication
24/7 student services that match student productivity patterns
Integration across multiple communication channels
Voice as a natural query interface on campus
Enhancing accessibility while maintaining personalization

Transforming Call Centers (00:30:00)

How voice AI is replacing traditional IVR phone trees
Benefits of AI-powered routing without human limitations
Cost-saving potential with AI handling 30-50% of calls
Eliminating wait times during peak periods like financial aid season
Parallel processing capabilities versus sequential human staffing

Balancing Technology and Responsibility (00:38:00)

Ethical considerations for voice AI implementation
Importance of accurate information delivery
How human staff can focus on more complex, high-value interactions
Real-world implementations at Johnson Community College and other institutions
Looking ahead to continued voice technology improvements

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Connect With Our Co-Hosts:
Ardis Kadiu
https://www.linkedin.com/in/ardis/
https://twitter.com/ardis

Dr. JC Bonilla
https://www.linkedin.com/in/jcbonilla/
https://twitter.com/jbonillx

About The Enrollify Podcast Network:
Generation AI is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — the next-generation AI student engagement platform helping institutions create meaningful and personalized interactions with students. Learn more at element451.com.

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