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Welcome to An Agency Story podcast, I’m your host, Russel.
In this episode, we're joined by Vin Thomas, the visionary founder of Fixel, based in Salem, Oregon.
Vin shares his journey from aspiring magician to agency owner, carving out a niche in the cybersecurity space focusing on digital design and development. Hear how Vin's early career, a mix of unqualified beginnings and pivotal mentorship, set the stage for his agency’s intentional focus on relationships and creativity.
Vin’s story is a testament to a quality first approach and the importance of teaching clients how to work with you.
Enjoy the story.
Show Notes Insights
Invest in Relationships for Long-Term Success:
Fixel’s success is rooted in strong, meaningful relationships with clients and team members. Vin emphasizes the importance of ongoing client engagement, treating the agency as an "outsourced in-house design team." His approach ensures consistent communication, trust-building, and the opportunity to adapt to clients’ evolving needs, which has resulted in long-term client retention and satisfaction.
Intentional Team Building Enhances Culture and Performance:
Vin’s hiring philosophy—prioritizing "A players" and maintaining a lean, cohesive team—has been critical to Fixel’s growth. By being slow to hire and quick to address mismatches, he protects the agency’s culture and ensures high standards. This intentional approach to team dynamics fosters collaboration and a shared sense of purpose, enabling the agency to deliver exceptional results.