Best Thomas Laird Podcasts (2024)

1
Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA 47:41

21d ago47:41

47:41

Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation solution for automating contact center quality assurance scoring. Thomas is also an author and joins me today to talk about his new book: false hustle: Transforming Customer Exp…

1
Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook 17:00

1h ago17:00

17:00

Send us a text Black Friday and Cyber Monday are almost here, bringing the year's biggest sales rush! For contact centers, this is the Super Bowl of customer service, and preparation is everything. In this episode of ACG, we dive into updated best practices to help your team stay ahead, deliver exceptional customer experiences, and handle the holid…

1
Thomas Morton 45:54

4h ago45:54

45:54

Lindsay and Madison discuss Thomas Morton, as well as why Puritans were the effing worst, that it’s okay to have a party once in a while, and how to write a book that throws shade on your enemies while also including the awe-inspiring beauty of a New World. Information pulled from the following sources: 2023 Smithsonian Magazine article by Colleen …

1
Getting Stronger with Age: Dr. Stacy Sims 1:40:48

2h ago1:40:48

1:40:48

Gabby is joined by Dr. Stacy Sims, renowned exercise physiologist and nutrition scientist, to debunk myths about women’s health, fitness, and performance. Known for her groundbreaking TED Talk, Women Are Not Small Men, Dr. Sims explains how decades of male-centric research have overlooked the unique physiological needs of women. Together, they expl…

1
It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto 43:22

5h ago43:22

43:22

Today’s interview is with Nadine Macklin, who is the Vice President of Customer Success at CARTO, a leading Location Intelligence platform, that enables organizations to use spatial data and analysis for more efficient delivery routes, better behavioural marketing, strategic store placements, and much much more. Nadine joins me today to talk about …

1
Nez Perce War 52:27

1d ago52:27

52:27

Lindsay and Madison discuss the Nez Perce War, as well as why it’s not okay to force people out of their homes, that being white doesn’t make you right, and how to respectfully acknowledge that you were wrong. Information pulled from the following sources: 2024 Distinctly Montana article by Doug Stevens 2022 United States Government article by the …

1
The ANTIDEPRESSANT Generation with Brooke Siem 2:15:33

3d ago2:15:33

2:15:33

In this powerful episode, Gabby dives into an intense conversation with Brooke Siem, a professional chef and author of May Cause Side Effects, which chronicles her journey of coming off antidepressants after being medicated for nearly 15 years. Brooke openly shares her personal battles, from the trauma of losing her father to the life-altering side…

1
Robert Ledru 39:32

8d ago39:32

39:32

Lindsay and Madison discuss Robert Ledru, as well as the importance of proper sleep, that you should never swim naked alone at night, and that being a great detective doesn’t mean you’re always a great person. Information pulled from the following sources: 2024 History article by Kassondra O’Hara 2022 Medium post by Sellmagical 2019 AV Club article…

1
Laird Hamilton Gets Honest About Being a Husband 1:43:55

17d ago1:43:55

1:43:55

Gabby engages in a candid and insightful conversation with her husband, Laird Hamilton, legendary big wave surfer and co-founder of various fitness and lifestyle initiatives. Laird shares his philosophy on the importance of play, the invisible discipline it cultivates, and how he integrates joy and challenge into his daily life. Their discussion di…

1
The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard 32:51

10d ago32:51

32:51

Today’s interview is with Natasha Ratanshi-Stein, CEO & Founder of Surfboard, an award-winning workforce management (WFM) software provider. Natasha joins me today to talk about the findings of their recently released 2024 customer service survey: The third wave of customer support, what might be stopping some customer service teams from not invest…

1
Thunderbird & Tokoloshe 48:55

16d ago48:55

48:55

Lindsay and Madison discuss the Thunderbird and Tokoloshe, as well as the power of creation myths, that you should visit South Africa with caution, and what types of movies give us the heebie geebies. Information pulled from the following sources: 2023 Reality is Weird article by Willow 2022 Atlas Obscura article by J.W. Ocker 2022 Indilinga Africa…

1
Health Hacks Won't Save Your Life, Plus it's a Mailbag Episode! 56:52

17d ago56:52

56:52

In this special solo episode of The Gabby Reece Show, Gabby takes the reins to share her personal insights on health and wellness hacks. Covering a wide range of topics, Gabby delves into her own experiences with health “hacks,” discussing their benefits, limitations, and how they fit into a balanced, healthy lifestyle. This episode is packed with …

1
The Distillery District of Toronto 43:27

22d ago43:27

43:27

Lindsay and Madison discuss The Distillery District, as well as how to grow your business smartly, that you should never trust a bootlegger, and why you should visit this haunted section of Ontario. Information pulled from the following sources: 2024 The Globe and Mail article by Dave Leblanc 2023 Toronto.com article by Joanna Lavoie 2022 Retail In…

1
His NBA Career was Lost to Addiction, then he found Sobriety w/ Chris Herren 1:30:10

1M ago1:30:10

1:30:10

Gabby sits down with former NBA player and recovery advocate, Chris Herren. Once considered a basketball prodigy, Chris's rise to fame was paralleled by his struggles with addiction, a battle that nearly cost him his life. After losing everything due to substance abuse, Chris has spent the last 16 years rebuilding his life and helping others do the…

1
Google's Newest Productivity AI w/ Elijah Allan-Blitz 1:08:38

29d ago1:08:38

1:08:38

Gabby sits down with Emmy-winning director and virtual reality pioneer Elijah Allan-Blitz to dive deep into the world of emerging technologies, AI, and how they’re reshaping human connection. From discussing the latest AI tools to exploring the integration of tech in everyday life, Gabby and Elijah tackle how these advancements are transforming ind…

1
La Patasola 40:06

1M ago40:06

40:06

Lindsay and Madison discuss La Patasola, as well as how to become the villain even if you’re the victim, that you should avoid the jungles of South America at night, and why you should avoid cheating on your significant other at all costs. Information pulled from the following sources: 2022 J.A. Hernandez post 2020 Atlas Obscura article by Dan O’Su…

1
The five promises of personalization - Interview with Mark Abraham and David Edelman 53:33

30d ago53:33

53:33

Today’s interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to talk about their new book: PERSONALIZED: Customer Strategy in the Age of AI, defining personalization, the equation P=n×v2, the five promises of personalization, the technology that bra…

1
Why Is Bouldering Taking Over Fitness? w/ Emil Abrahamsson 1:31:03

1M ago1:31:03

1:31:03

Gabby sits down with Swedish professional rock climber, YouTuber, and coach, Emil Abrahamsson. Known for his unique approach to climbing and his deep connection to the sport, Emil shares the nuances of rock climbing, competition climbing, and how he navigates the mental and physical challenges of climbing projects. From his experience on the World …

1
Jennie Wade House with Alex Underbakke 50:21

1M ago50:21

50:21

Lindsay and Madison are joined by Alex to discuss the Jennie Wade House, as well as how to traumatize children at a “haunted” historical museum, that it’s not always great to be the “only civilian casualty,” and why it’s always a good idea to read reviews. Information pulled from the following sources: 2020 Civil War Ghosts 2020 Only In Your State …

1
There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja 55:28

1M ago55:28

55:28

Today’s interview is with Craig Crisler, CEO at SupportNinja, a modern provider of Business Process Outsourcing (BPO) services. Amidst lots of research reporting that despite all the investment in new tech, customer satisfaction is at an all-time low, I talk to Craig about where folks are going wrong with their investments, what’s going on in the B…

1
Hugh Jackman's Movement and Mobility Expert Breaks Down Injury Prevention 1:17:37

1M ago1:17:37

1:17:37

Gabby welcomes professional trainer and movement specialist, Beth Lewis. Known for her work with high-profile clients like Dr. Peter Atiyah and Hugh Jackman, Beth dives deep into her unique philosophy on fitness, emphasizing the importance of mobility, injury prevention, and overall movement quality over simply building muscle or burning calories. …

1
Can You Crack the Cramp-Word? The Book of the Dead 17:08

1M ago17:08

17:08

Lindsay is joined by Courtney from the Book of the Dead podcast to see if she can decipher what a couple of Victorian slang terms mean. Listen to Book of the Dead wherever you catch your podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Lindsay Valenty and Madison Stangl

1
Moosham Castle 44:32

2M ago44:32

44:32

Lindsay and Madison discuss Moosham Castle, as well as how to cause a haunting, that executing children is a bad look, and why you shouldn’t trust “ghost hunters.” Information pulled from the following sources: 2024 The Little House of Horrors 2023 HubPages article by Jan Stepan 2022 Gothic Bite Magazine article by Ivy Wayne 2020 Dark Tourists arti…

1
𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 27:53

1M ago27:53

27:53

Send us a text In this episode of ACG, we explore how small and medium-sized businesses can harness authentic artificial intelligence to transform their contact centers without overspending. With a flood of so-called "AI" products in the market, we help you distinguish genuine solutions from the fakes to ensure you're investing wisely. Learn how fo…

1
You're Already Experiencing Ketosis Without Realizing It w/ Thomas Delauer 2:39:38

2M ago2:39:38

2:39:38

Gabby welcomes Thomas DeLauer onto the show to discuss the science behind fitness, nutrition, and wellness. As a renowned performance coach with over 3.7 million followers on YouTube, Thomas shares his insights into how he helps athletes and individuals optimize their health and performance. They dive into topics like ketosis, intermittent fasting,…

1
Within five years, contact center agents will become contact center specialists - Interview with Sam Wilson of 8x8 50:31

2M ago50:31

50:31

Today’s interview is with Sam Wilson, the CEO of 8x8, a provider of a unified cloud platform for contact center, business phone, video, chat, and APIs that helps companies of any size deliver differentiated customer experiences. I’ve spoken to Sam a couple of times, and every time, we have great conversations where we rummage around some of the big…

1
Tomb Raiding with Neil Laird 41:15

2M ago41:15

41:15

Lindsay is joined by author and producer Neil Laird to discuss the oldest court case regarding tomb robbing in ancient Egypt. Neil Laird is an LGBTQIA+, multiple Emmy-nominated director of historical films for Discovery, BBC, PBS, History Channel, National Geographic, and many other networks. He has produced over 100 programs around the globe that …

1
Building the Body You Want w/ Dr. Mike Israetel 2:24:47

2M ago2:24:47

2:24:47

Gabby sits down with Dr. Mike Israetel, co-founder of Renaissance Periodization and a professor of exercise and sports science at Lehman College. Dr. Israetel is an expert in nutrition, bodybuilding, and strength training, and together they dive deep into the world of fitness, discussing how to break the repetitive start-stop cycle, the importance …

1
Can You Crack the Cramp-Word? Static Radio 33:02

2M ago33:02

33:02

Lindsay is joined by Bob LeMent from the Static Radio podcast to see if he can decipher what a couple of Victorian slang terms mean. Listen to Static Radio wherever you catch your podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Lindsay Valenty and Madison Stangl

1
King Erik XIV of Sweden 1:01:02

2M ago1:01:02

1:01:02

Lindsay and Madison discuss King Erik XIV of Sweden, as well as how to spot a narcissist, that family feuds can get really complicated, and why mental health is so important. Information pulled from the following sources: 2020 Factinate article by Scott Mazza 2019 The Creative Historian post Destination Uppsala Find a Grave (1) Goteborgs Stadsmuseu…

1
Building customer loyalty and a human connection in an increasingly competitive landscape - Interview with Conny Kalcher of Zurich Insurance 46:59

2M ago46:59

46:59

Today’s interview is with Conny Kalcher, Group Chief Customer Officer at Zurich Insurance. Conny joins me today to talk about her ambitions for Zurich to become the “Apple of Insurance”, her guiding philosophy around customer retention and revenue, how they are building customer loyalty and a human connection in an increasingly competitive landscap…

1
This Conversation Helped Me Confront My Past w/ Dr. Richard Schwartz 1:28:06

2M ago1:28:06

1:28:06

In this emotional episode, Gabby Reece sits down with Dr. Richard Schwartz, the creator of the Internal Family Systems (IFS) model of therapy. Dr. Schwartz explains how IFS helps individuals address and heal their inner emotional conflicts by understanding their "parts"—the different facets of their personalities that carry past traumas, anxieties,…

1
Hannah Courtoy & the Brompton Time Machine 52:29

2M ago52:29

52:29

Lindsay and Madison discuss Hannah Courtoy, as well as how Egypt crazy Victorians were, that cemeteries are great places to hide time machines, and why it’s not cool to prey on the elderly. Information pulled from the following sources: 2024 Mental Floss article by Jake Rossen 2021 Habitats and Heritage post by Stephen Fielding 2020 Curiosities fro…

1
Proven Sleep Tips & Falling Asleep Faster w/ Sleep Researcher Todd Anderson 1:53:25

2M ago1:53:25

1:53:25

Join Gabby as she sits down with sleep expert and former NFL player Todd Anderson to dive deep into the importance of sleep, its role in human performance, and how to cultivate better sleep habits. Todd, who has transformed his career from professional football to becoming a wellness and recovery expert, shares his insights into optimizing sleep fo…

1
Can You Crack the Cramp-Word? Perplexity: A Mystery Podcast 28:28

2M ago28:28

28:28

Lindsay is by Kaydra from the Perplexity: A Mystery podcast to see if she can decipher what a couple of Victorian slang terms mean. Listen to Perplexity: A Mystery wherever you catch your podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Lindsay Valenty and Madison Stangl

1
Unmasking False Hustle: Revolutionizing Customer Experience 30:10

3M ago30:10

30:10

Send us a text Join me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive. In this episode, I’ll be sharing insights on how to break the cycle of false hustle and transf…

1
If it matters for your customer, it’s important - Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega 48:27

3M ago48:27

48:27

Today’s interview revisits and finalises the series of podcast conversations that I had with various folks whilst at Pegaworld earlier this. This episode is a combo affair and features a conversation with Tara DeZao, Director of Product Marketing, AdTech and MarTech, at Pega. It is then swiftly followed by a chat that I had with Simon Thorpe, Direc…

1
L' Auberge Rouge (The Red Inn) 55:11

3M ago55:11

55:11

Lindsay and Madison discuss L' Auberge Rouge, as well as how crazy the 1800’s were in France, that it’s not cool to spread rumors about your neighbors, and how to be too successful and end up dead for it. Information pulled from the following sources: 2023 Alchetron article 2020 The Daily Evergreen article by Grace Lapierre 2019 Mag Communes articl…

1
Filler can ruin your plastic surgery. Here's everything you need to know about face surgery 2:06:58

3M ago2:06:58

2:06:58

In this enlightening episode of The Gabby Reece Show, Gabby sits down with Dr. Cameron Chesnut, a leading facial plastic surgeon who specializes in regenerative medicine and holistic wellness. Dr. Chesnut shares his innovative approaches to surgery and recovery, focusing on techniques that prioritize the overall well-being of his patients. This epi…

1
Squirrel Cage Jail 44:42

3M ago44:42

44:42

Lindsay and Madison discuss the Squirrel Cage Jail, as well as why a solid metal structure is just a bad idea, that you shouldn’t trust something that involves a hand crank, and how to be historic while also being a bad idea. Information pulled from the following sources: 2022 Let’s Go Iowa blog post by Kim 2009 The Daily Nonpareil article by Kim B…

1
Print-era thinking is holding personalization efforts back - Interview with Vivek Sharma on Movable Ink 46:47

3M ago46:47

46:47

Today’s interview is with Vivek Sharma, Chief Executive Officer & Co-Founder of Movable Ink, which empowers marketers with scalable, omnichannel personalization through data activation and AI decisioning. Vivek joins me today to talk about their recent 2024 Audience of One research report, content creation as a key bottleneck in personalisation eff…

1
#283 The highest level athletes and CEOs use this spiritual gym w/ Paul Chek 2:20:30

3M ago2:20:30

2:20:30

Join Gabby in a profound conversation with Paul Chek, a pioneer in holistic health, spiritual fitness, and the integration of mind, body, and soul in performance. Paul has worked with some of the highest-level athletes, CEOs, and artists, guiding them toward holistic well-being through his unique approaches. Sponsors: OneSkin: Get 15% off OneSkin w…

1
Can You Crack the Cramp-Word? Sandman Stories Presents 16:13

3M ago16:13

16:13

Lindsay is joined once again by Dustin from the Sandman Stories Presents podcast to see if he can decipher what a couple of Victorian slang terms mean. BONUS: Dustin brings some etymology questions and tests Lindsay to see if they are related or nah. Listen to Sandman Stories Presents wherever you catch your podcasts. Learn more about your ad choic…

1
The Legend of Gelert 30:55

3M ago30:55

30:55

Lindsay and Madison discuss the Legend of Gelert, as well as how to tell if your dog is a good boy, that you should second guess stabbing things, and the faithful hound trope. Information pulled from the following sources: 2021 North Wales Holiday Cottages article by Thom Atlas Obscura Beddgelert Tourism Association Eryri National Park Authority Hi…

1
#282: Pick Up Artists and Solving Murders, Neil Strauss on His Life After Writing The Game 2:10:12

3M ago2:10:12

2:10:12

Gabby sits down with renowned author and journalist Neil Strauss. Best known for his groundbreaking book The Game, Neil reflects on his journey from being a pickup artist to becoming a celebrated writer, podcaster, and advocate for self-improvement. Together, they discuss personal transformation, relationships, and how to navigate the complexities …

1
Agents view agent-assist technology as more important than a competitive salary - Interview with Gopi Polavarapu at Kore.ai 55:24

3M ago55:24

55:24

Today’s interview is with Gopi Polavarapu, Chief Solutions Officer at Kore.ai, a market leader in Conversational AI platform space. Gopi joins me today to talk about two reports that they recently published ( the Agent Experience (AX) Benchmark Report 2024 and the Customer Experience (CX) Benchmark Report 2024), why a bot must emulate a company’s b…

1
Stone Babies 46:37

3M ago46:37

46:37

Lindsay and Madison discuss stone babies, or lithopedion, as well as how crazy the human body is, that it’s not cool to manhandle a calcified corpse, and the dangers women face during pregnancy. Trigger Warning: this episode contains discussions of deceased children. Information pulled from the following sources: 2020 Psychology Today article by Ro…

1
#281: Could Fecal Transplants be the Next Medical Breakthrough? w/ Dr. Sabine Hazan 2:20:20

3M ago2:20:20

2:20:20

In this deep and revealing conversation, I speak with Dr. Sabine Hazan, a pioneer in the field of microbiome research and the author of "Let's Talk Sh*t." Dr. Hazan shares her groundbreaking insights into the world of gut health, the role of fecal transplants in treating diseases, and how our microbiome might hold the key to fighting pandemics like…

1
Can You Crack The Cramp-Word? Castles & Cryptids 27:45

3M ago27:45

27:45

Lindsay is joined by Alanna and Kelsey from the Castles & Cryptids podcast to see if they can decipher what a couple of Victorian slang terms mean. Listen to Castles & Cryptids wherever you catch your podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Lindsay Valenty and Madison Stangl

1
Calming Irate Customer Interactions: 5 Proven Techniques 24:46

3M ago24:46

24:46

Send us a text In this episode of "Advice from a Call Center Geek," we dive into the challenging world of dealing with angry customers. Discover five powerful, actionable techniques that can transform heated interactions into opportunities for building customer loyalty. Perfect for contact center managers and agents alike, this episode covers: The …

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