Out of the Hourglass, presented by Nolan Consulting Group, is here to help Small Business Owners and Contractors alike visualize their goals, develop their team & build sustainable growth. You'll hear from our panel of NCG Coaches on a variety of topics, guest speakers from top industry resources, Business Owners sharing best practices and a focus on strategies across sales, marketing, business planning, human resources and more. We're here to take you "out of the hourglass" and reach YOUR S ...
…
continue reading
Sports Revenue & Marketing Consultant Troy Kirby interviews those in the front office within the professional and amateur sports industry, focusing on the details of the business. Ranging topics include ticket sales, marketing, administration, compliance and facility operations.
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Re-Release #116: What does it mean to get Out of the Hourglass?
39:43
39:43
Play later
Play later
Lists
Like
Liked
39:43What does it actually mean to get OUT of the hourglass? It’s a phrase we speak to often here at Nolan Consulting Group and a core part of our mission statement. We released an episode on this topic back in July 2022 and its relevancy today remains at the forefront of conversations we continue to have with new clients and existing as they grow their…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 225: The Learning Never Stops – A Chat with Business Coach Jim Bradley on His Love of Knowledge
43:42
43:42
Play later
Play later
Lists
Like
Liked
43:42Jim Bradley, Business Coach at Nolan Consulting Group opens up about his ongoing love of learning, including what pushed him to go after his doctorate in business. Molly and Jim share insights about different learning approaches and discuss how to effectively balance theoretical knowledge with practical application - we know both are critical for s…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 224: Shifting Your Financial Perspective — From Accounting to Strategic Management
31:36
31:36
Play later
Play later
Lists
Like
Liked
31:36Join us as we dive deep into the crucial distinction between Accounting and strategic financial management with Senior Business Coach, Kathryn Freeman. Discover why looking at your business finances purely through an accounting lens might be holding you back, and learn how to adopt a more strategic approach that goes beyond tax compliance and histo…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 223: Catching up with DASH Content Collective – The Ins and Outs of Social Media Marketing in 2025
55:29
55:29
Play later
Play later
Lists
Like
Liked
55:29In this episode we dive into the Ins and Outs of Social Media Marketing for Small Business in 2025 with Shannon Hinderberger & Darlene Veenhuizen, the co-founders of Dash Content Collective. From highlighting challenges they see in the content creator space, to the increasing need to create authentic video content and how to capture audience attent…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 222: Highlights from the Experience Mindset, a Book by Tiffani Bova – Where EX & CX are Intricately Intertwined
41:42
41:42
Play later
Play later
Lists
Like
Liked
41:42We are kicking off 2025 and the first podcast of the year with a focus on The Experience Mindset, Changing The Way You Think About Growth, a book by Tiffani Bova. This is a read that several of us here at Nolan Consulting Group really enjoyed, it was part of an internal Book Club and we thought it was worthwhile to bring to the podcast table as an …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 221: The Sellers Peer Group – Maximizing Business Value in a Changing Market
41:48
41:48
Play later
Play later
Lists
Like
Liked
41:48In this episode of Out of the Hourglass, Brian Nolan, Jim Bradley, and Molly Nolan delve into the trades industry's evolving landscape, and the influence of private equity on small business transitions. They announce the February launch of the Sellers & Acquisition Peer Group, designed to support business owners navigating valuation, sale preparati…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 220: AI Meets Small Business: Productivity, Culture, and Innovation - A conversation with Ross Hartmann of Kiingo AI
56:45
56:45
Play later
Play later
Lists
Like
Liked
56:45In this episode of Out of the Hourglass, Molly sits down with Ross Hartmann, founder of Kiingo AI, to explore the transformative potential of AI and generative AI for small businesses. They discuss practical applications of tools like ChatGPT, Claude, and Gemini, emphasizing strategies to integrate AI into company culture, optimize efficiency, and …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 219: Safety First – Navigating an OSHA Audit and Building a Culture of Safety at Webfoot Home Improvements
51:43
51:43
Play later
Play later
Lists
Like
Liked
51:43Our conversation this week features Travis Ulrich, the CEO and co-founder of Webfoot Home Improvements based in Bend, OR. A few weeks ago, Travis shared with his Mastermind Group that Webfoot experienced a random, very extensive and unexpected OSHA Audit. Today - we’re hearing about the experience straight from Travis - how it happened, what went d…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 218: Breaking Sales Barriers – Mastering Mindset and Unlocking Potential, Highlighting an Upcoming Sales Workshops
46:27
46:27
Play later
Play later
Lists
Like
Liked
46:27Join Mike Shannon and Molly Nolan as they delve into the transformative power of self-awareness in sales. They explore the role of mindset, emotional control, and belief systems in driving success, with insights from the Objective Management Group's assessments. Hear how overcoming limiting beliefs and setting clear expectations can unlock sales po…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 217: The Roadmap Reset – Gearing up your 2025 Planning
31:21
31:21
Play later
Play later
Lists
Like
Liked
31:21Join us as we dive into the planning season with Molly Nolan and Jay Rogers. We’re speaking to what we’re seeing and how we’re involved with our clients; from budgeting tools, conversations and planning site visits, the essentials of effective business planning. We want to set the tone on the importance of this practice and empower teams through in…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 216: Inside the Coaching Room: Sales Leadership Strategies with Mark Repkin, Josh Cornell & Mike Green
1:03:35
1:03:35
Play later
Play later
Lists
Like
Liked
1:03:35Step into the Coaching Room with Sales Coach Mark Repkin and two high performing Sales Leaders, Mike Green from Fitzpatrick Painting & Josh Cornell from Kennedy Painting, as they share real-world insights on effective selling strategies. In this episode, we explore the importance of preparation, engagement, value of quantifying competency, utilizin…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 215: – An Acquisition Story Connecting with the Co-Owners at Central Oregon Garage Door
38:54
38:54
Play later
Play later
Lists
Like
Liked
38:54Kim Merryman, Vice President of Central Oregon Garage Door and Kyle Fetzer, President, discuss their journey to becoming co-owners of Central Oregon Garage Door in April 2024. Highlighting the importance of trust, values alignment, and trusted advisors through this venture, Kim and Kyle share the timeline of closing the deal, the challenges and ris…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 214: Organic Authenticity & Building Relationships with Jaclyn Rogers, Client Relations Manager at Ai Painting Plus
58:51
58:51
Play later
Play later
Lists
Like
Liked
58:51We’re thrilled to welcome Jaclyn Rogers, Client Relations Manager at Ai Painting Plus in Columbia,MO , to today’s episode for a conversation focusing on her transition from retail management to the painting industry and her emphasis on providing an exceptional client experience. Known for her organic authenticity, Jacyln thrives off intentional, ge…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 213: Retirement & Exiting Well – The Final Chapter with Kevin Nolan
54:01
54:01
Play later
Play later
Lists
Like
Liked
54:01We are welcoming back Kevin Nolan, Former CEO of Nolan Painting & Co- Founder of Nolan Consulting Group to discuss a pretty momentous point in his life - On September 21st, Kevin celebrated his 65th birthday AND his official retirement from Nolan Painting. As he said in his speech and in today’s episode, it is time to pass the baton onto the next g…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 212: The Art of Sales Coaching, A Conversation with Jeff Cramer
48:18
48:18
Play later
Play later
Lists
Like
Liked
48:18With over 40 years of experience in both B2B and B2C sales, Jeff Cramer, a seasoned Sales Professional and Coach, has seen it all. Now, he uses his extensive knowledge to help sales representatives and managers in their personal and professional growth. We're excited to have him on this week's episode to discuss his coaching philosophy, which empha…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 211: Where Resistance Meets Strengths – A Retreat Debrief Unlocking the Power of the Reflected Best Self Exercise
38:59
38:59
Play later
Play later
Lists
Like
Liked
38:59In this episode, we dive into the Reflected Best Self Exercise™ (RBSE) with Brian Nolan, a powerful personal development tool designed to help you see your best self through the eyes of others. Originating from research from the Center for Positive Organizations (Ross School of Business, University of Michigan), RBSE invites participants to gather …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 210: Top 10 Leadership Mistakes People Make from an SLII Experience™ Framework
39:11
39:11
Play later
Play later
Lists
Like
Liked
39:11Colin Nolan, Senior Business Coach at Nolan Consulting Group and Certified Trainer of Ken Blanchard’s SLII Experience™ (Situational Leadership) Program is back to talk the Top 10 Leadership Mistakes People often make from an SLII Perspective. From new employee attitude changes to confusing confidence vs. competence, leadership of people is hard and…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 209: Fast Growth Planning – Organizational Development & Strategic Decisions
46:39
46:39
Play later
Play later
Lists
Like
Liked
46:39Today we’re wrapping the discussion of the Fast Growth Planning Program, designed to give Business Owners with a “fast growth” mindset the framework to achieve. Joined by Jay Rogers and Kathryn Freeman, two Nolan Consulting Group Business Coaches, we’re highlighting the final stages of the program - focusing on the Organizational Development of you…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 208: Where Technology Meets Data Driven Decision Making – A conversation with Christi Fabela of busybusy of Align Technologies
53:51
53:51
Play later
Play later
Lists
Like
Liked
53:51Today we are connecting with Christi Fabela, the Director of Product Optimization at busybusy of Align Technologies, a time tracking software built for the construction and remote Industries with the goal of helping their clients utilize the data insights driven from their technology to make better, more strategic business decisions. With a profess…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 207: The Financials Fundamentals – Laying the Groundwork & Workshop Preview
33:35
33:35
Play later
Play later
Lists
Like
Liked
33:35The Financial Fundamentals Workshop is coming up next month and we’ve got a preview ahead on this week’s episode of Out of the Hourglass with Kathryn Freeman, Sr. Business Coach & Director of Operations at Nolan Consulting Group. We are quickly entering the Fall Season and it’s going to be an interesting next few months with a lot of factors at pla…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 206: Fast Growth Business Planning – The Growth Fundamentals
34:25
34:25
Play later
Play later
Lists
Like
Liked
34:25Whether you're a startup looking to scale quickly or an established company aiming to break through growth barriers, you need the strategic framework, tools, and support to achieve your ambitious goals. Today we’re continuing a discussion of the Fast Growth Planning Program, designed to give that framework to those with the fast growth mindset. Joi…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 205: It’s Time for a Review – Highlighting the Company Process and Keeping it Relevant
42:34
42:34
Play later
Play later
Lists
Like
Liked
42:34Sydney Bates, Project Manager at Nolan Consulting Group, brings us into the world of process documentation and the framework for the why, the how and the impact a solid work flow documentation system can have on your business. This is a topic we’ve discussed in an early episode on Out of the Hourglass, but it’s been some time and so much has change…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 204: Introducing the Fast Growth Business Planning Program
50:20
50:20
Play later
Play later
Lists
Like
Liked
50:20Whether you're a startup looking to scale quickly or an established company aiming to break through growth barriers, you need the strategic framework, tools, and support to achieve your ambitious goals. Today we’re introducing a new Program offered by Nolan Consulting Group, the Fast Growth Planning Program, designed to give that framework to those…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 203: 5 Ways to Boost your SEO without Touching your Website
1:00:56
1:00:56
Play later
Play later
Lists
Like
Liked
1:00:56We are excited to welcome back Chris Kiefer, Founder of Boolean Review + Automation, for an engaging conversation on how to improve and increase your SEO and search rankings through AI Technology, process standardization and dedication to making the most of your Google Reviews. We walk through the 5 R’s to keep front of mind with actionable takeawa…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 202: The Power of the Pause - A Conversation with Tamara Chase
50:55
50:55
Play later
Play later
Lists
Like
Liked
50:55Today we’re connecting with Tamara Chase, Co-Owner and CEO of Chase Roofing based in Pompano Beach, FL on a topic that should resonate with us all. Like many of you, Tamara wears many different hats - in addition to running a business, she is also a Speaker, a Mentor, Host of the Pink Hard Hat Podcast, a mom, a wife, a grandmother and so much more!…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 890 - Deandra Duggans (VP Brand Marketing, Las Vegas Aces)
43:48
43:48
Play later
Play later
Lists
Like
Liked
43:48Deandra Duggans is working to merge the gap between brand and fans, by invoking a new sense of what that relationship means in the digital and traditional media world. Duggans shares about her time in the NFL with the Baltimore Ravens, trying to play music that the players like, but also that the fanbase will accept. Duggans then talks about her mo…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 201: How’d They Do That- Face to Face Marketing with George Apap
31:59
31:59
Play later
Play later
Lists
Like
Liked
31:59Colin Nolan takes over as host in this episode of Out of the Hourglass for “How’d They Do That” conversation with George Apap, President of George Apap Painting based in Patterson, NY. Frustrated by high marketing spend without recognizable return and customer acquisition costs that seem unsustainable, George was determined to find a better way to …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 889 - Justin Rogers (Assistant Athletic Director / Resource Development, Boise State)
41:39
41:39
Play later
Play later
Lists
Like
Liked
41:39As NAATSO time in Las Vegas hits, it's a visit with Justin Rogers, who oversees the revenue generation aspects of Boise State Athletics as "Resource Development." While that title is a bit new on the landscape, the role features many old school interests such as ticket sales, marketing and gift development. Rogers shares his viewpoint of capturing …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 200: “I’m Okay, Your Okay” and Neuro-Linguistic Programming: Sales Coaching with Jim Falk
54:22
54:22
Play later
Play later
Lists
Like
Liked
54:22We’re featuring Jim Falk, the VP of Sales at Nolan Painting and a Sales Coach here at Nolan Consulting Group on today’s episode of Out of the Hourglass. Jim recently co-facilitated a Sales Fundamentals Workshop for Summit Members focused on executing and mastering the Sales Process. As part of this workshop, he spoke on a topic called Neuro-Linguis…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 199: Scaling your Business with Overseas Talent – Sharing Insights & Approach from Michael Murray
59:43
59:43
Play later
Play later
Lists
Like
Liked
59:43We are welcoming back a former podcast guest and Summit Member, Michael Murray, the Founder and President at Textbook Painting in Cleveland, OH to today’s episode! Michael shares his experience and insights when it comes to hiring overseas talent, more commonly referred to as Virtual Assistant (VAs) for his organizational growth. From his approach …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 198: Exploring SEO – Strategies for Small Business Success with Chris Long
52:44
52:44
Play later
Play later
Lists
Like
Liked
52:44“ If your website isn’t helping people, then you’re just selling something… and Google might not like that” Today we’re talking to Chris Long, the VP of Marketing at Go Fish Digital, a full-service digital marketing agency that works with mid-market to Fortune 500 companies. Chris is an SEO expert, a thought leader in this space and he’s helping us…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 197: Leadership Training at Bowman Painting – Developing Leaders, Impacting Culture & Cultivating Role Success
46:50
46:50
Play later
Play later
Lists
Like
Liked
46:50Today we’re sharing a conversation with Scott Bowman, the Owner of Bowman Painting based in Ormond Beach, FL and a long-term Summit Member. Over the last couple of years, Scott has made Leadership Training a true focus within their organization, creating a formal program with bi-weekly training across a spectrum of content - from Job Site Leadershi…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 196: Unlocking the World of Crucial Conversations – High Stakes, Disagreeing Opinions and High Emotions
41:53
41:53
Play later
Play later
Lists
Like
Liked
41:53Whether it be a tough conversation you need to have with an employee or need to de-escalate an issue or job gone awry with a customer, we are unlocking the tools to better prepare ourselves for the dynamic of crucial conversations. With a passion for this topic, NCG Sr. Business Coach Colin is here to share key points from “Crucial Conversations: T…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 195: Fortifying your Organizational Citadel - Excerpts from the 2024 Grand Summit Keynote
48:42
48:42
Play later
Play later
Lists
Like
Liked
48:42We're changing things up today on Out of the Hourglass! We're sharing an excerpt from our Keynote presentation at the Grand Summit Conference last month in Savannah. The conference theme was "Build Your Inner Citadel." A citadel is a fortress or castle - built for war, bulletproof. Now consider your organization the same way - how can you make it b…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 194: Navigating the Digital Maze – SEO vs. SEM with Brittany Murphy, Marketing Strategist
1:03:50
1:03:50
Play later
Play later
Lists
Like
Liked
1:03:50We are joined today by Brittany Murphy, the Marketing Manager at Bloom Consulting and a Marketing Strategist who has years of experience working in not only the Trades space but also other small businesses. One of Brittany’s missions is to help Small Businesses use their marketing dollars most effectively, especially in the digital space of SEO and…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 888 - Andrew Rubinstein (Annual Fund and Athletic Development Director, Lake Superior State University)
37:17
37:17
Play later
Play later
Lists
Like
Liked
37:17Andrew Rubinstein left the world of professional sports and group ticket sales to join the ranks of the annual fund at a remote university with Division I hockey in the state of Michigan. Rubinstein shares his choices, how he interacts with potential and current donors using technology such as Zoom, and embraces the idea that there's a longer play …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 193: Family Business Dynamics – Understanding the Core Pillars to Build Healthy Relationships In and Out of the Workplace
55:35
55:35
Play later
Play later
Lists
Like
Liked
55:35Today we are talking about Family Business dynamics and to do that we've brought on Brian Nolan our Managing Partner here at NCG and Senior Business Coach This is an important topic, and while most people know that here at Nolan Consulting, we are a family business, but we also work with a lot of companies that employ family members - whether it's …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 887 - Garrett Nolan (Independent Ticket Consultant)
55:22
55:22
Play later
Play later
Lists
Like
Liked
55:22It's been more than a minute since Garrett Nolan came on the podcast, way back in 2015 on Ep. 449. Nolan was a working stiff for one arena back then, but is now on his own, helping various platforms and partners achieve their revenue goals through his expertise. Nolan talks about his journey from being employed by one venue to his own independent c…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 886 - Craig Cugno (Vice President & General Manager, Ticket Sales - University of Connecticut at TAYMAR Sales U.)
33:43
33:43
Play later
Play later
Lists
Like
Liked
33:43Craig Cugno has had his work cut out for him, because as much as he wants to have two winning college basketball teams, it means that he has to work that much harder to get their off-site arenas filled up each, eight times a year. Good problems to have. Cugno discusses his start in minor league baseball, selling minor league hockey, then going to t…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 192: Understanding the Characteristics of a High Performing Team, a Chapter from the NCG Management Training Series
54:32
54:32
Play later
Play later
Lists
Like
Liked
54:32“In the end, all business operations can be reduced to three words: people, product, and profit. People come first. Unless you have a good team, you cannot do much with the other two.” - Lee Iacocca This quote sums up the reason behind today’s episode! NCG Business Coach Jim Bradley joins us on the podcast to talk about a chapter in the Management …
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 885 - Paul Fruitman (Chief Consultant, iSports Insights)
33:10
33:10
Play later
Play later
Lists
Like
Liked
33:10It's been over 11 years since Paul Fruitman came on the podcast. The Canadian sports executive has ventured from ticket sales to corporate to now looking at brand insights for the sports space. Fruitman talks about what changed and what hasn't since that time, and how everything matters now to a brand, less on what is in the stadium, but what eyeba…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 884 - Kyle Pottinger (Sr. Vice President, Ticket Sales & Service, Phoenix Suns)
32:39
32:39
Play later
Play later
Lists
Like
Liked
32:39Kyle has had three stints with the Phoenix Suns, first as an intern, then as a group sales rep, then finally, back to take the lead of the organization's overall ticket sales strategy, now as Senior Vice President of Ticket Sales & Service. Kyle shares his vision of how the Suns have managed to do the impossible, create a 133-game sell-out streak o…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Ep. 191: Advanced Financial Workshop - A Preview
39:18
39:18
Play later
Play later
Lists
Like
Liked
39:18This week we are talking about Advanced Financials, also the topic of an upcoming virtual Workshop that we're hosting in April! We asked Andrew Amrhein, Sr. Business Coach, Director of Finance here at NCG and the Primary Facilitator of this Workshop to join us to learn about the content of the program, who it's intended for and why it's so importan…
…
continue reading