Your favorite CS personalities answer your hardest CS questions.
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Mastering the Art of Value Whispering with award-winning business coach, and Value Whisperer, Melitta Campbell. Each week learn from Melitta's lifetime of marketing, communications and sales experience. As well as hearing from inspiring business owners who are thinking differently about the way they attract clients, build a business, and make an impact in the world. Value Whispering is an approach to marketing that ensures that no matter how quiet your voice you can build a business you feel ...
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On average, men switch jobs every four years, but one role guys will never outgrow, is dad. It’s a serious responsibility that lasts a lifetime and comes with highs, lows, and a ton of questions. It’s okay not to have all the answers… but the most committed dads are always chasing them. The All Pro Dad podcast helps men navigate their toughest parenting problems. Experienced dads discuss what has worked for them, tackle scary topics, and learn to love their kids well. We do it all with a com ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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Tactical and practical marketing ideas, strategies and resources for small business owners and entrepreneurs. Bethany Meadows has been the president of Vertical Solutions Media for the past 16 years. Vertical Solutions Media is a full-service marketing agency located in Birmingham, Alabama. They specialize in brand development, content marketing and growth strategies. Get out of survival mode! It's your TIME TO THRIVE! Learn more about free resources, marketing training and strategy coaching ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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Lifestyle Business School — The Podcast is hosted by online business strategist Stevie Dillon. It's dedicated to helping current and aspiring expertise-based online business owners achieve the “Lifestyle Business Sweet Spot”: A simple, leveraged lifestyle business with one to two core offers, high profits, working 5-hour days with a lean, remote team (or no team at all!) Lifestyle Business School — The Podcast is for new and established course creators, coaches, consultants and online servic ...
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eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips
Steve Hutt | Shopify Expert | eCommerce Expert
I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into the weeds o ...
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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I'm Sandhya Dhimmar. My mission is to uplift people because I genuinely believe that there is something inside of every human being on this planet that is waiting for them to tap into those inner powers. Until and unless some biggest incident happens with us, we just take our life for granted. After those incidents, we realized that life is a precious gift that is given by God. Every person has realized that power once in their lifetime. And, that is why I want to help people to know their i ...
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Growing up as the son of a successful contractor, Logan experienced firsthand the benefits of a healthy contracting business: less stress, more money, and more time for family. Now Logan runs Contractor Growth Network to help guide you on your journey to create a strong and reliable contracting business for your family. Interested in learning more? Visit contractorgrowthnetwork.com or join our Facebook group, Common Sense Contracting, today.
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Stop following orders, think different, and manifest your dreams with the award-winning podcast, Holding Down the Fort by US VetWealth! For Season 9, we highlight motivational stories of personal development, financial awareness, and independence in our military community. The show is hosted by Jen Amos, a Gold Star daughter, Veteran Spouse, and Entrepreneur. The show continues its partnership with The Rosie Network. Read more at https://issuu.com/therosienetwork/docs/me_mag_2023/16 We conti ...
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The Ad Project is your ultimate guide to conquering the world of digital advertising and retail media. While we specialize in unravelling the complexities of Amazon advertising, we explore the entire retail media landscape, providing you with comprehensive insights that empower you to excel in the rapidly evolving e-commerce industry. Our expert guests bring a wealth of knowledge to the table, ensuring you're equipped with the latest strategies and tactics to thrive in the highly competitive ...
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I'm a retired financial advisor, I sold my business in 2005 and as a result of attending Social Media Marketing World in 2017 decided I had knowledge and opinions the I wanted to share. My interests are in real estate, the financial markets, and self-improvement. I think of Best of Us, my YouTube channel, as my TV station where I can have a voice to the world.I hope you'll find it as much fun as I do and I hope you'll find value in what I share. I want something in return. I want to reach 1 ...
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THE GRITTY COACH - Accountability Strategies for Entrepreneurs
Erika Borden | Accountability Coach | Veteran | Mom
Hey Gritty Friend! Starting or Taking your business to the next level can be challenging without stress, anxiety, fears, lack of focus and clarity much less adding all these together. If you are feeling overwhelmed, unfocused, stuck with obstacle after obstacle and you have the grit to hear how to make changes, then you are in the right place. Hi! My name is Erika and I am super excited you are here for some gritty advice where I focus on helping CEOs and Coaches increase their client’s resu ...
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The Spouse Benefit Plan - Helping military couples and seasoned spouses keep or opt out of the Survivor Benefit Plan Check out our growing list of resources at our website thespousebenefitplan.com or contact Jen at thespousebenefitplan@gmail.com Connect with us on social media: https://www.linkedin.com/company/the-spouse-benefit-plan/ https://instagram.com/thespousebenefitplan https://www.facebook.com/thespousebenefitplan/ https://twitter.com/TheMilSpouseBP https://www.youtube.com/playlist?l ...
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In the CFO Corner, we sit down with CFOs and corporate finance professionals to hear about the innovative approaches and technology they have used to scale and grow their organizations. They share the challenges they’re facing with mundane repetitive tasks and give their takes on what they’d like to see in the corporate finance function that can help CFOs achieve a stress-free working life. This is the podcast for you if you’re ready to learn about the innovative approaches that are out ther ...
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The Solomon Success podcast is dedicated to the timeless wisdom of King Solomon and the Book of Proverbs in order to maximize one’s business and life. To our advantage, we can find King Solomon’s financial strategies in addition to many life philosophies documented in biblical scriptures. Focusing on these enduring fundamentals of success allows us to bypass the “get-rich-quick” schemes that cause many to stumble on their journey toward success. Our concern is not only spiritual in nature, b ...
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Episode 145: Jeff Kushmerek crunched the numbers and has some insights to share. ⏱️ Timestamps: 00:00:00 - Intro 00:01:06 - CSM coverage: A burning question for leaders 00:02:44 - How much time should CSMs spend with clients? 00:05:33 - Customizing customer success strategies 00:07:15 - The real boardroom concern: Margins 00:08:47 - Balancing CSM w…
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In this episode of The Contractor Growth Network, host Logan Shinholser dives deep into the art of identifying your Ideal Client Avatar (ICA) with special guest Ian McLean, CGN's Marketing Director. Together, they explore actionable strategies to pinpoint your perfect audience, tailor your marketing, and drive real growth for your contracting busin…
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#230: Discover my 20min Social Media Marketing Strategy
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Welcome to the Art of Value Whispering podcast Today on the podcast, I’m sharing my 20-min social media marketing strategy! Two weeks ago, during my podcast and value session, I talked about how to market your business on a budget. A common belief that came up was that; “social media takes hours every day!”. I get it—it can feel overwhelming. …
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New frontiers | Michaela Carpenter | Ep. 144
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Episode 144: Michaela Carpenter gives a history lesson. ⏱️ Timestamps: 00:00:00 - Intro 00:00:42 - Michaela’s background: Cybersecurity to OPLAN 00:01:09 - Why Slovakia lags in customer success 00:01:37 - The post-communism syndrome impact 00:03:08 - How Slovakia’s customer mindset is shifting 00:04:24 - Cultural nuances in customer success 00:07:5…
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Revolutionizing Social Commerce: How LoudCrowd Is Transforming Influencer Partnerships
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Welcome to eCommerce Fastlane. Today, my guest is Gary Garofalo, the CEO & Founder of LoudCrowd. In this episode, Gary shares his innovative approach to creator commerce and how brands can leverage personalized storefronts to drive revenue through authentic influencer partnerships. We explore the three key challenges that brands face with tradition…
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Episode 143: Brittany Casey gives the guys a pep talk. ⏱️ Timestamps: 00:00:00 - Intro 00:02:16 - Transitioning to growth and marketing 00:03:08 - Halloween decor and family life 00:04:10 - The customer success dilemma 00:06:14 - Juggling revenue and customer care 00:07:18 - Brittany's career shift to customer engagement 00:09:52 - Rob’s curiosity:…
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Protecting customers from themselves | Dan Schmith
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Episode 142: Dan Schmith suggests a slightly different approach to customer onboarding. ⏱️ Timestamps: 00:00:00 - Intro 00:01:32 - The importance of getting customer onboarding right 00:02:14 - Focusing on first impressions and success outcomes 00:03:58 - The art of slowing customers down 00:06:46 - Quantifying success from day one 00:08:09 - Time …
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🏔 The Tipping Point- Why Success Isn't Linear, the System for Scale and the Joy of the "Tipping Point"
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In the past month, I experienced the “tipping point” in the leveraged business model I started building out from scratch 12 months ago. All leveraged expertise-based models have them, IF YOU KNOW TO STICK WITH IT LONG ENOUGH TO GET TO THE MAGIC ✨ But, this isn’t always in line with the rhetoric online. We hear of “quick wins”, “six figure launches”…
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The Secret to Content That Converts (Lacy Boggs)
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In this episode of Time to Thrive, host Bethany Meadows talks with Lacy Boggs, Director of the Content Direction Agency, about the art of creating content that not only engages but converts. Lacy, an expert in content marketing strategy, shares invaluable insights on how to build a brand-aligned content strategy, target the right audience, and repu…
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213: Resilience, Growth, and Community Building with Keyani Washington & Kenneth Gay
1:07:10
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213: Resilience, Growth, and Community Building with Keyani Washington & Kenneth Gay Also available on YouTube: https://youtu.be/byx1FJGPh0c Jen Amos checks in with past guests from The Rosie Network, Keyani Washington and Kenneth Gay. Together, they share their experiences, challenges, and rewarding moments in helping military-connected entreprene…
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Colt McCoy: What Is Your Family Values Game Plan?
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We love feedback, but can't reply without your email address. Message us your thoughts and contact info! Colt McCoy: What Is Your Family Values Game Plan? In this heartfelt episode of the All Pro Dad Podcast, host Ted Lowe and co-host BJ Foster are joined by NFL quarterback Colt McCoy to discuss the significance of intentional fatherhood. Reflectin…
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Episode 141: Someone figured it all out. ⏱️ Timestamps: 00:00:00 - Intro 00:01:40 - The gamification of everyday life 00:02:24 - Reddit's CSM MVP debate 00:03:44 - Is "earning respect" the right approach? 00:05:21 - Challenging CSM misconceptions 00:06:51 - Winning over product teams 00:10:05 - Product adoption: A deeper role for CSMs 00:11:28 - Pr…
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Beyond The Platform: Dylan Lam’s Strategies For Leveraging External Momentum On Amazon
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Welcome to eCommerce Fastlane. Today, my guest is Dylan Lam, the Founder of Omirank. In this episode, Dylan shares his expertise on the “art of unconventional launch” and reveals his unique approach to Amazon selling that turns traditional ecommerce wisdom on its head. The Challenge with Traditional Amazon Selling Dylan addresses the common pitfall…
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Episode 140: Jenny Calvert wants you to earn the right to scale. ⏱️ Timestamps: 00:00:00 – Humans vs automation from day one 00:00:33 – Introducing the hosts and the guests 00:01:45 – The overcomplication of customer success 00:02:22 – Early stage startups and digital touch pitfalls 00:03:40 – The importance of unscalable work 00:06:09 – The trap o…
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Welcome to the Art of Value Whispering podcast Today, I’m joined by Kennedy, founder of Email Marketing Heroes. Kennedy began his career as a full-time entertainer, combining psychology, body language, and comedy for corporate events worldwide. When fellow entertainers asked him for advice,it led him to create his first online coaching program and …
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Episode 139: How can you stay ahead of CS globalization? Dana Soza has some ideas. ⏱️ Timestamps: 00:00:00 - Challenges in customer success today 00:00:27 - Introduction to the daily standup 00:01:02 - Dana’s impressive background in SaaS 00:02:01 - The shift in customer success careers 00:03:54 - Benefits of becoming a 1099 contractor 00:06:05 - F…
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Safeguarding Your Brand: Strategies To Combat Online Counterfeiting
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Welcome to eCommerce Fastlane. Today, my guest is Stanley Ference is the Founding Principal Attorney at Ference and Associates. In this episode, Stanley shares his expertise on protecting your brand from counterfeiters and intellectual property theft, addressing three critical areas: Patents and Trademarks Online Marketplace Protection Social Media…
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Episode 138: Most companies are squandering a golden opportunity. ⏱️ Timestamps: 00:00:00 - Everyone wants success, no one wants data work 00:00:23 - Introducing Irwin 00:01:27 - Why customer contact databases fall short 00:03:58 - Data responsibility: Who should own it? 00:04:47 - Clean data unlocks limitless potential 00:06:30 - The value of a fu…
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Master negotiations by mastering preparation | #4
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Renewal negotiations have the potential to get out of hand. Kristi and Stino give their best tips for preventing things going sideways. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:33 - Setting up multi-year contracts for enterprises 00:05:30 - Budget planning timing and nego…
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7 Counter-Intuitive Lessons From 7 Years in Business
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It’s official ONE WEEK until my 7th business birthday (and my ACTUAL birthday! 🎈), so I thought it a good time to reflect on 7 lessons I’ve learnt from 7 years in business. Here goes! 1️⃣ It’s okay to leave money on the table. 2️⃣ Traditional business advice might not apply. 3️⃣ There isn’t one right way of doing business. 4️⃣ Everything is a solva…
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How Do I Overcome Challenges in My Marriage?
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We love feedback, but can't reply without your email address. Message us your thoughts and contact info! In this insightful and entertaining episode of the All Pro Dad Podcast, host Ted Lowe is joined by marriage and family advocates Rodney Bussell and Jeremy Donovan to explore the many facets of making a marriage work. Together, they unpack topics…
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Episode 137: Diane Gordon's been doing this for over three decades, and the margin for error is still too damn high. ⏱️ Timestamps: 00:00:00 - Intro 00:00:54 - A customer experience nerd 00:01:31 - Struggling with retention forecasting 00:02:50 - Trust no health score 00:03:10 - Health scores: More of a guessing game? 00:04:36 - Keep sentiment and …
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Episode 136: What's the changing of one little letter mean, anyways? ⏱️ Timestamps: 00:00:00 - Intro 00:01:21 - Customer success vs. customer experience 00:02:33 - Do titles even matter at all? 00:03:32 - CX vs. CS: Is it just marketing hype? 00:04:46 - The blurred lines between CX and CS 00:06:30 - Responsibilities matter more than titles 00:07:53…
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Navigating The Future Of UGC And Influencer Marketing
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Welcome to eCommerce Fastlane. Today, my guest is Danil Saliukov the Co-Founder and CEO Of Insense. In this episode, Danil shares his expertise on navigating the evolving landscape of digital advertising and creator commerce, particularly focusing on: Privacy Changes Creator Economy TikTok Shop Danil shares strategies for adapting to iOS privacy up…
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Allison Ball Discusses The Challenges of Wholesale
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In this episode of the Omnichannel Marketer, Alli Ball, founder of Food Biz Wiz, shares her journey in the food industry and how she helps emerging brands succeed in wholesale. She emphasizes the importance of understanding market fit, finding the right channels, and optimizing operations. Alli discusses the challenges of getting attention from who…
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Episode 135: Recently, Diana De Jesus stopped caring what you think. ⏱️ Timestamps: 00:00:00 - Intro 00:01:00 - Meet Diana De Jesus, new GM at Stand the F Out 00:01:40 - Transitions in customer success roles 00:03:23 - Balancing priorities during transitions 00:05:35 - Embracing imperfection in role changes 00:06:15 - The CS mindset sneaking into r…
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#447 Solving Contractor Pain Points Through Automation & Tech (ft. Tanner Mullen)
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In this insightful episode of the Contractor Growth Network, host Logan Shinholser talks with Tanner Mullen, founder of DripJobs and owner of a thriving painting company in Florida. Tanner shares his journey in the contracting world and dives into the powerful role automation and technology play in solving the everyday pain points contractors face.…
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#228: How to Market Your Business on a Budget
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Welcome to the Art of Value Whispering podcast Today, I’m talking about how to market your business on a budget. In our last value session, I spoke about building visibility and confidence. I asked participants about their limiting beliefs around marketing—specifically, what holds them back from reaching their ideal clients. Several mentioned feeli…
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Episode 134: James Lawson tells us what outsiders see when looking in. ⏱️ Timestamps: 00:00:00 - Intro 00:01:01 - James Lawson: A lifetime in customer success 00:02:05 - The CS bubble and its confusion 00:03:54 - Should customer success be easier to grasp? 00:04:52 - Online behavior and the CS reality bubble 00:06:57 - Revenue and the CS role: It’s…
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Authentic Connections: How Nift Is Changing The DTC Landscape
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Welcome to eCommerce Fastlane. Today, my guest is Elery Pfeffer, the CEO and Founder of Nift. In this episode, Elery shares innovative strategies for customer acquisition and retention through strategic gifting, addressing the challenges of rising customer acquisition costs and platform dependence. Key Discussion Points: Breaking free from traditio…
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Episode 133: Kathryn Vaughn learned how to build her team from the best. ⏱️ Timestamps: 00:00:00 - Intro 00:01:20 - The 1992 Dream Team inspiration 00:04:28 - Building a CS dream team from scratch 00:05:23 - Do successful CS teams need to specialize? 00:05:41 - Generalists vs specialists: Rob's hiring strategy 00:07:49 - Trust and teamwork in custo…
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Turning Big Ideas Into Reality (Heather Parady)
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In this episode of Time to Thrive, host Bethany Meadows is joined by Heather Parady, a creative visionary and fractional COO who helps unconventional leaders turn their big ideas into reality. Heather shares her expertise on overcoming perfectionism, embracing failure as part of the process, and breaking through internal barriers like fear and impo…
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212: Scott R. Tucker and Mike Seabolt Discuss How Military Retirees Can Turn Their TSP Savings into Lifetime Income
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212: Scott R. Tucker and Mike Seabolt Discuss How Military Retirees Can Turn Their TSP Savings into Lifetime Income Also available on YouTube: https://youtu.be/cU9OfxSYino Jen Amos takes a break from hosting to showcase US VetWealth's Founder and CEO, Scott R. Tucker, and Life Insurance Case Design Specialist Mike Seabolt. Scott and Mike discuss fi…
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Episode 132: Marc Ray thinks we're losing the plot. ⏱️ Timestamps: 00:00:00 - Intro 00:01:08 - Marc's background in customer success 00:01:39 - Over-complicating customer success strategies 00:02:42 - Aligning teams and simplifying processes 00:03:08 - Leadership’s role in adding complexity 00:04:52 - Avoiding distractions in customer success 00:06…
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We love feedback, but can't reply without your email address. Message us your thoughts and contact info! In this insightful episode of the All Pro Dad Podcast, host Ted Lowe is joined by BJ Foster and Jason Hood to discuss the challenges fathers face in maintaining their health. With research indicating that fathers often experience poorer cardiova…
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Episode 131: Are you the quarterback, the conductor, or the general contractor? ⏱️ Timestamps: 00:00:00 - Little Robbie the conductor 00:01:13 - What does a CSM really do? 00:03:34 - The CS role as a quarterback 00:05:07 - Rob’s “five personas” of CS 00:07:39 - Aligning CS expectations from the start 00:08:17 - The hiring dilemma in CS roles 00:11:…
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