Best Benedict Evans Podcasts (2024)

1
Beyond the AI hype: Understanding technological transformation with Benedict Evans 25:43

7d ago25:43

25:43

Is the AI hype justified, or is there more to the story? Hear renowned industry analyst Benedict Evans as he cuts through the noise and reveals what AI really means for industries like customer service. Watch this episode here: https://events.intercom.com/on-demand/69b135d5-09ad-4023-a52e-b8a4ea0ee939/?referrer_page=de35aee1-a86c-48bb-8967-f5620d76…

1
Off Script: Imagining the next era of customer service 20:08

21d ago20:08

20:08

Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin…

1
This is Getting Real with Des Traynor 25:40

22d ago25:40

25:40

The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts…

1
From SAAS software to Formula 1 45:38

1M ago45:38

45:38

Benedict went from being a consultant to an analyst to having his own business, but in essence, he's always been an analyst. Toni went from policy to consultancy, then from B2B sales to Formula 1. After four years of doing the podcast, we thought it would be interesting to sit down and discuss how we got here and talk all things Formula 1.…

1
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC 56:38

3M ago56:38

56:38

In this episode of Intercom on Product, we talk with Enzo Avigo, co-founder and CEO of June, a next-generation analytics platform dedicated to B2B SaaS. He shares his key learnings from his entrepreneurial journey so far, including the importance of product-market fit (PMF), the real value of getting into Y Combinator, and the growing significance …

1
Google's Antitrust case 37:40

3M ago37:40

37:40

A quarter century after 'don't be evil', a judge has found that Google is abusing its monopoly in search. But no-one knows what happens next, and whether this ruling will change anything. Will Apple build a search engine? Will ChatGPT change search? Does it matter? There are many more questions than answers.…

1
Off Script: Designing with AI 24:55

4M ago24:55

24:55

Emmet Connolly, our long time VP of Product Design at Intercom, talks about how the recent advent of modern AI has us revisiting everything from how we design and build interfaces to how we think about the roadmaps of our products. This is us very much sharing what we’re learning at scale as we pivot in the hopes it will be valuable to you too as y…

1
The AI summer 37:40

5M ago37:40

37:40

As we go into the summer, we know a lot more about generative AI than we did six or nine months ago - or at least, we have better questions.By Toni Cowan-Brown, Benedict Evans

1
Off Script: Reinventing customer service with AI 26:57

5M ago26:57

26:57

Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer …

1
Making the jump from B2C to B2B product management 27:16

6M ago27:16

27:16

Intercom Product Manager Bethany Clark sits down to discuss B2B vs B2C product management with Bob Wallis, our Senior Product Marketing Manager. Having recently transitioned into B2B product management after several years in the B2C space, Bethany draws from first-hand experience and offers insightful perspectives on the key differences and commona…

1
Off Script EP2 Teaser: Into the future with AI-first Customer Service 1:16

7M ago1:16

1:16

In episode 2 of Off Script, our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how we’re making that vision a reality. Watch the full episode now YouTube: https://youtu.be/X3iNjM89fR…

1
Introducing Off Script: Des Traynor on the AI revolution 26:53

8M ago26:53

26:53

This week on Intercom On Product we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing. In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technol…

1
Looking for AI use-cases 31:53

8M ago31:53

31:53

Generative AI is the thing, and all new software will be built around it. But while everyone is experimenting and some people are getting huge value out of ChatGPT or Midjourney right now, others haven't worked out how to make it useful. Yet. So how do we find use-cases for a universal, general purpose, magical technology, and is that a crazy quest…

1
The evolution of product management in the age of AI 40:51

8M ago40:51

40:51

Our VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era. Watch this episode on YouTube: https://www.youtube.com/watch?v=btllH4W4YS4 📝 Read Julia Godinho's blog post: https://www.intercom…

1
Tiktok, Apple and Temu 34:46

8M ago34:46

34:46

Will the US finally break up Tiktok? Will the EU break up the App Store? And why does Temu want to keep your orders under $800?By Benedict Evans, Toni Cowan-Brown

1
Google Gemini and AI bias 32:29

9M ago32:29

32:29

Are there questions that an AI chatbot shouldn't answer? Should it always give the 'right answer'? Are you sure? Google has egg on its face this week, but this isn't easy, and with generative AI, we're going to re-run all the arguments and panics we had over content moderation in the last decade.By Benedict Evans and Toni Cowan-Brown

1
Breaking and remaking media 39:00

9M ago39:00

39:00

We’re past peak TV, the charts are curving down, and Hollywood is pretty sure that streaming was a bad idea. On the other hand, music is growing strongly and might even end up bigger than CDs. Why have newspapers, books, movies, TV and music coped so differently with the internet?By Benedict Evans and Toni Cowan-Brown

1
Apple's Vision Pro 30:44

10M ago30:44

30:44

Yes, we bought one. What’s it like and what can we say that we didn’t say last summer? What has Apple built, what is it for, what does it mean for Meta, and why does it cost $3,500?By Benedict Evans, Toni Cowan-Brown

1
How to design standout products in an AI world 26:24

10M ago26:24

26:24

Emmet Connolly, VP of Product Design at Intercom, and Molly Mahar, Staff Product Designer at Intercom, sat down to dive into Molly's recent blog post titled 'A new age of UX: Evolving your design approach for AI products'. 📝 Read Molly Mahar's blog post: https://www.intercom.com/blog/design-ux-machine-learning-ai/ 🎦 Watch this episode on YouTube: h…

1
What's your AI strategy? 34:04

10M ago34:04

34:04

Everyone needs an AI strategy (there was an email from the CEO!) but what would that mean? How does a big company work out how to deploy a new technology? How is this the same as every other platform shift, and how might it be different?By Toni Cowan-Brown, Benedict Evans

1
Intercom on Product: Riding the AI wave in 2024 55:51

10M ago55:51

55:51

Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead. Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11 Read a transcript: https://www.intercom.com/…

1
AI and Everything Else 35:34

11M ago35:34

35:34

Every year, Benedict produces a big presentation exploring macro and strategic trends in the tech industry. Here are some of the key takeaways from this year's presentation - AI, and everything else. Presentation - https://www.ben-evans.com/presentationsBy Benedict Evans, Toni Cowan-Brown

1
LLMs, links, and the death of links 30:31

1y ago30:31

30:31

We spent the last 30 years building structures on top or instead of the raw links of the web, from Google to TikTok… but now LLMs might read all the links for us.By Benedict Evans, Toni Cowan-Brown

1
Bundling/Unbundling AI 37:45

1y ago37:45

37:45

ChatGPT and LLMs can do anything (or look like they can), so what can you do with them? How do you know? Do we move to chat bots as a magical general-purpose interface, or do we unbundle them back into single-purpose software?By Benedict Evans and Toni Cowan-Brown

1
The magic customer 58:54

1y ago58:54

58:54

A conversation with Leonard Brody, Co-Founder and Executive Chairman of Caravan. How do you build brands and consumer products in a world of infinite choice and infinite media? And how does celebrity fit into that? CaravanBy Benedict Evans and Toni Cowan-Brown

1
Intercom on Product: Product Strategy in the Age of AI 39:13

1y ago39:13

39:13

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents. See Privacy Policy at https://art19.com/privacy and California P…

1
Unbundling ChatGPT 24:58

1+ y ago24:58

24:58

Nine months on, everyone is still trying to understand where ChatGPT will go, but one big question for us: how is this useful, for us, today? What's the product? How does this get unbundled?By Toni Cowan-Brown, Benedict Evans

1
Threads 42:43

1+ y ago42:43

42:43

What is Threads? A Twitter that doesn't suck? Something else? Could it work?By Benedict Evans, Toni Cowan-Brown

1
Vision Pro, two weeks on 44:44

1+ y ago44:44

44:44

Two weeks after Apple showed us the Vision Pro - what have they built, what is it for, what does it mean for Meta, and why does it cost $3,500? Check back in 2025. Apple's product pages (watch some of this if you haven't already).By Benedict Evans, Toni Cowan-Brown

1
Apple Vision 28:22

1+ y ago28:22

28:22

Apple does VR. We watched. We took pictures. We talk about it.By Benedict Evans, Toni Cowan-Brown

1
The AI revolution and the future of customer service 27:08

1+ y ago27:08

27:08

On this episode of Intercom on Product, Des Traynor, Co-founder and Chief Strategy Officer sat down with Paul Adams, our Chief Product Officer, to talk about the transformative impact of AI, evolving landscape of customer service, and how humans and AI will work together in the future. Watch this episode on YouTube: https://www.youtube.com/watch?v=…

1
Working out AI questions 38:24

1+ y ago38:24

38:24

We don't know what generative AI will be (or what will happen next week), but we're starting to work out what questions to askBy Benedict Evans, Toni Cowan-Brown

1
Buzzfeed News, Reddit and OpenAI 34:09

1+ y ago34:09

34:09

Buzzfeed News dies just as Reddit and Stack Overflow say they'll charge LLMs to train on their data. Who owns content and how does distribution work in an LLM age? Are those the right questions? What should we be asking?By Benedict Evans, Toni Cowan-Brown

1
Metaverse and crypto - beyond the BS 38:53

1+ y ago38:53

38:53

Crypto crashed, metaverse was silly, and now we know that generative AI is the future of everything. Right? Well, sort of. But though the hype has moved on, the reasons web3 and VR were interesting haven't really changed.By Toni Cowan-Brown, Benedict Evans

1
AI, copyright and collective knowledge 29:31

1+ y ago29:31

29:31

If you spend an hour typing prompts into MidJourney, who owns the result? There are easy answers to this, but they're probably wrong - these are new questions with new puzzles, much like radio, photography or music before.By Toni Cowan-Brown, Benedict Evans

1
GPT-4 is here, now what? 39:34

1+ y ago39:34

39:34

Generative machine learning is moving so fast it's impossible to keep up. What questions can we ask about GPT4, before everything changes again next week?By Toni Cowan-Brown, Benedict Evans

1
The right questions to ask about TikTok 40:41

1+ y ago40:41

40:41

The 'ban it' snowball is getting bigger and bigger, but what problem are we solving - privacy, or propaganda? How does this scale to all the other Chinese apps? And meanwhile, how well do we pay attention to the product itself?By Toni Cowan-Brown, Benedict Evans

1
Amazon's $40B advertising business 31:00

1+ y ago31:00

31:00

Amazon sold close to $40bn of advertising last year - bigger than Prime, bigger than the entire global newspaper industry and probably more profitable than AWS. But is this really advertising, rent, or something else? And what does that mean for Google? Blog post and chartsBy Benedict Evans, Toni Cowan-Brown

1
Our manifesto for next-generation customer service 32:23

1+ y ago32:23

32:23

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us. Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-se…

1
ChatGPT versus Google 34:11

2y ago34:11

34:11

Microsoft thinks (or says) that Generative ML will reset the search market, unlocking Google's market share and collapsing those 60% operating margins. Really? What would that mean?By Toni Cowan-Brown, Benedict Evans

1
Generative search 35:26

2y ago35:26

35:26

What would generative search mean? Generative video? Indeed, Generative products? Last week we talked about how ChatGPT, LLMs and generative ML work - now, what might they mean.By Toni Cowan-Brown, Benedict Evans

1
ChatGPT is here to stay. Where will it take us? 41:35

2y ago41:35

41:35

In today’s episode, Intercom Co-founder and Chief Strategy Officer Des Traynor and Director of Machine Learning Fergal Reid delve into all things GPT – from the skepticism to its role in business communications, from the disruption of creative work to the future of user interfaces. Learn more about Intercom's new AI features here: https://www.inter…

1
Generative AI 34:55

2y ago34:55

34:55

The wave of enthusiasm around ChatGPT and generative AI feels like another Imagenet moment - a step change in what ‘AI’ can do that could generalise far beyond the cool demos. But - it makes things up, and it doesn't actually understand anything it's doing. Probably. What does that mean? What's this for?…

1
Why are chips interesting again? 41:10

2y ago41:10

41:10

Chips have always been the foundation of tech, but the rest of us didn't need to pay much attention - stuff just got faster every year. But now there are actual real, big, interesting structural changes happening - what does that look like?By Jay Goldberg, Benedict Evans, Toni Cowan-Brown

1
No Soup for You! Regulating tech M&A 38:47

2y ago38:47

38:47

Within and Activision, but also PA Semi and Android - how do we think about big tech buying stuff, and why is it hard for regulators?By Benedict Evans, Toni Cowan-Brown

1
How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution 51:02

2y ago51:02

51:02

This week OpenAI released ChatGPT, its prototype AI chatbot. On this episode of Intercom on Product, Intercom Co-Founder and Chief Strategy Officer Des Traynor sits down to chat with our Director of Machine Learning, Fergal Reid for reaction and analysis on the implications of ChatGPT and what the future holds. See Privacy Policy at https://art19.c…

1
ChatGPT and the Imagenet Moment 40:31

2y ago40:31

40:31

When machine learning started really working, back in 2012-13-14, the demos were amazing, but it wasn't immediately obvious how universal the applications would be. The same with Generative AI now - now - the demos are cool, but what will they mean? How will this generalise to change search or law firms?…

1
All the other things happening in tech part 1. 30:01

2y ago30:01

30:01

What does Anker have to do with Mr Beast, Amazon ads or Aesop? A chat about unbundling ecommerce and building brands in a world of infinite media.By Benedict Evans, Toni Cowan-Brown

1
The FTX face-palm 30:34

2y ago30:34

30:34

What can we say about a ‘crypto’ crash if we’re not crypto people, nor Wall Street people? How much does it matter?By Benedict Evans, Toni Cowan-Brown

1
How many metaverses? 32:10

2y ago32:10

32:10

Every now and then, big company CEOs all read the same tech trends piece and send the same email - "what's our strategy for this?!" And in 2022, there were a lot of "metaverse?!" emails. But what does 'metaverse' mean, can you have a strategy for it, and do you even need to care? Probably not.By Benedict Evans, Toni Cowan-Brown

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