Best Kane Simms Podcasts (2025)

1
Responsible AI, Real Results with Citizens Advice 51:32

1h ago51:32

51:32

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson. We discover how a nonprofit organisation is revolutionising customer support through Caddy, an intelligent AI assistant that reduces average handle time by 50% while maintaining a rigorous ethical approach. Stuart shares the…

1
NatWest on Gen AI with Mark Worden 1:00:08

10d ago1:00:08

1:00:08

In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest. We explore how one of the UK’s biggest banks is building AI-driven customer journeys that are smarter, faster, and more efficient. From traditional NLU-based bots to cutting-edge R…

1
Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui 58:41

17d ago58:41

58:41

AI is changing how businesses talk to customers, but how do you move beyond the hype and make AI work for your business? In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results. Autodesk is leveraging AI to analyse calls, generate follow-u…

1
Is AI enough? How businesses can stand out 58:26

25d ago58:26

58:26

In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation. Panos shares invaluable insights into what it takes to build production-ready AI agents, from scaling AI solutions across industries to navigating the complexities of enterprise adoption. We also dive deep into the real-world appl…

1
Revolutionising AI usability with Jakob Nielsen 1:06:47

1M ago1:06:47

1:06:47

AI has made incredible strides, but is it truly user-friendly? In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change. As the founder of UX Tigers and a pioneer in usability with 41 years of experience, Nielsen has shaped the field with groundbreaking contributions, including …

1
AI agents: hype vs reality with Ronald Ashri, OpenDialog 1:02:08

2M ago1:02:08

1:02:08

This is an interview with Ronald Ashri, Co-Founder of OpenDialog. We discuss the evolving landscape of conversational AI. Ron shares how OpenDialog has progressed since our last conversation in 2021, highlighting the transformative impact of large language models and generative AI on the enterprise automation space. We dive into the nuances of defi…

1
Salzburg AG revolutionises customer service with generative AI, Sarah Haider 55:29

2M ago55:29

55:29

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with AI. From the early days of NLU-based chatbots to embracing generative AI and retrieval-augmented generation technology, Sarah outlines the challenges and breakthroughs in enhancing Salzburg AG…

1
You won't believe how Rasa is revolutionising Conversational AI 53:18

2M ago53:18

53:18

From the rise of ChatGPT to the death of intent classification, Alan shares insights into how modern AI systems, like Rasa's CALM approach, are reshaping enterprise workflows and user experiences. Alan shares how Rasa's innovative platform integrates large language models with structured business logic, and is able to deliver robust, reliable, and …

1
The generative AI platform that's revolutionising business growth, with Noam Fine 1:00:12

3M ago1:00:12

1:00:12

This episode features Noam Fine, co-founder and CEO of Hear.ai. Noam is a serial entrepreneur with multiple exits, having most recently founded Over.ai, which was acquired by Vonage in 2019. In this conversation, we delve into the transformative potential of generative AI in the contact center. Not for automating conversations with customers, but f…

1
Navigating CX: Lean, AI, and Customer-Centric Transformation 1:04:18

3M ago1:04:18

1:04:18

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy. From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets …

1
Agentic AI and LLMs, what to expect in 2025 56:12

4M ago56:12

56:12

Mike Myer is the CEO and Co-Founder of Quiq, the generative AI conversational automation platform that's been making noise in recent months, with a flurry of genAI use cases in production with a whole host of enterprise brands. Mike joins me to discuss where we are with agentic AI adoption and trends he's observed in 2024 as well as forecasted tren…

1
Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption 50:37

4M ago50:37

50:37

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet… Large Enterprises have generative AI policies in place now that prohibit the usage of the technology. There is a gap in the middle on an opportunity emerging surrounding quality assurance and governance for generative AI appli…

1
Let's RAG and roll: the role of content in LLM applications 55:38

4M ago55:38

55:38

Generative AI is often marketed as a magical tool—just upload your data and let the model do the heavy lifting. But the reality is far from simple. Retrieval-Augmented Generation (RAG) doesn’t work without thoughtful preparation, clear strategy, and, most importantly, quality content. In this episode, we dive deep into the critical role content pla…

1
The future of AI orchestration with Dmitry Shapiro of MindStudio 1:00:33

6M ago1:00:33

1:00:33

Dmitry is the CEO of MindStudio, an AI automation platform that's raised $36m in funding to bring AI automation into the hands of businesses. With a background at Google and ServiceNow, Dmitry has a wealth of experience in building product teams that delivery immense value. He joins me today to share how MindStudio is enabling AI transformation acr…

1
Getting AI into the enterprise with Stephan Schuessler, Deloitte 43:56

6M ago43:56

43:56

Join us as Stephan Schuessler dives into the exciting world of AI in the enterprise. In this discussion, we explore how to effectively launch AI initiatives within organizations, navigating the challenges that often arise. Whether you're just starting your AI journey or looking to optimize existing projects, this conversation will provide actionabl…

1
AI and the super-powered future with Jeremy Kahn, Fortune 1:03:26

6M ago1:03:26

1:03:26

Jeremy Kahn has reported extensively on #technology and business covering #AI for the last years, first at Bloomberg and currently at #Fortune with excellent contacts across the field. Mastering AI: A Survival Guide to Our Superpowered Future, by Kahn, is a timely exploration of the transformative impact of #ChatGPT and the rapid advancements in ar…

1
The AI revolution in recruitment with Martyn Redstone 50:49

7M ago50:49

50:49

Martyn Redstone is a long-standing member of the conversational AI community and is the Founder of Bot-Jobs.com, the go-to jobs board for AI. Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the #recruitment space and some examples of use cases and value being explored in th…

1
The AI chatbot serving 10m customers a year, with Nick Allgaier, Lufthansa 1:09:40

7M ago1:09:40

1:09:40

Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights. We cov…

1
The revolution in AI processors with Robert Hallock at Intel Corporation 51:57

7M ago51:57

51:57

In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importan…

1
AI Voice Generation with Brian Cook, CEO, WellSaid 1:01:17

7M ago1:01:17

1:01:17

WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018. Brain took over as CEO in January 2024 and is leading the charge to scale WellSaid to new heights. Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed. C…

1
Agony Agent Roundtable #2 1:03:56

7M ago1:03:56

1:03:56

In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers. Ilana, a freelance conversation designer with extensive experience in AR, VR, and healthcare, and Peter, a senior conversation design advocate at Voiceflow, share insights on im…

1
Generative AI and the future with Martin Musiol 42:07

8M ago42:07

42:07

Martin Musiol is the founder of Generativeai.net, an online learning platforms that teaches data scientists and others about generative AI. Martin joins me to chat about his experience and the value of generative AI for businesses. Hosted on Acast. See acast.com/privacy for more information.

1
Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management 46:31

8M ago46:31

46:31

Today I'm joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic. Vlad has been instrumental in Google's AI efforts from a product management perspective and joins us to share more on the AI tools and capabilities Google offers enterprises, as well as some practical advice for implementing successfully…

1
Voice UX Design in a generative AI world with Cooper Johnson 1:02:05

9M ago1:02:05

1:02:05

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies. Cooper joins us to share his perspectives on how generative AI is and has impacted the voice UI landscape. Cooper will share insights into what's changed, what's stayed the same and advice on how to design voice AI agents that work properly! Hosted…

1
Traversing the uncanny valley with Falene McKenna 1:05:07

9M ago1:05:07

1:05:07

Falene McKenna is arguably the most charismatic member of the conversation design community. With a wealth of experience in conversation design particularly as it pertains to robots! Falene join me to share lessons learned in designing conversations for robots and specifically about the uncanny valley: what it is, why it matters and whether we can …

1
CSAT and NPS are dead. Good Riddance. With Richard Smullen 1:09:01

10M ago1:09:01

1:09:01

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits …

1
How we built AI assistant, Sandy, with loveholidays 1:08:39

10M ago1:08:39

1:08:39

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy. Eugene Neale, Director of Business IT and CX Engineering, and Tom Smith, Telecommunications Operations Manager at loveholidays, the UK's fastest growing and largest online travel agent, share use cases, lessons learned and best p…

1
The role of AI in music with SoundCloud's Hazel Savage 59:14

10M ago59:14

59:14

Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find. Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future. Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your org…

1
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons 1:00:54

11M ago1:00:54

1:00:54

Ricardo Herreros Symons is the VP Corporate Development and Strategy at AI speech to text company, Speechmatics. Hosted on Acast. See acast.com/privacy for more information.

1
New updates from OpenAI: a rundown of GPT-4o and it's impact on CX 1:02:00

11M ago1:02:00

1:02:00

OpenAI GPT4o: What's new and what's the impact on CX? Today I'm joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX. Hosted on Acast. See acast.com/privacy for more information.

1
Chatbot and LLM Analytics with Eric Griffing 57:52

11M ago57:52

57:52

From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation. Join us as we discuss how businesses can leverage analytics to optimise customer interactions, t…

1
AI that filters voices and soften accents, with Ofer Ronen 52:00

12M ago52:00

52:00

Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather. Ofer joins us to share his lessons learned from years of deploying…

1
Lessons from 21 years in conversational AI with Chris Ezekiel 1:10:58

12M ago1:10:58

1:10:58

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success. Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! …

1
Using AI to make the job search easier with Total Jobs Group 1:04:35

1y ago1:04:35

1:04:35

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situat…

1
AI in contact centers trends with Nerys Corfield 1:02:14

1y ago1:02:14

1:02:14

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council f…

1
The AI Platform Reimagined, with Brandon Nott and Nick Orlando 1:08:17

1y ago1:08:17

1:08:17

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphas…

1
Lean and process engineering for AI automation with Scott Hamilton 49:34

1y ago49:34

49:34

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create…

1
Navigating the CX Maze: Insights from Ian Robertson on VUX World 1:05:47

1y ago1:05:47

1:05:47

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be …

1
Microsoft Copilot: Enterprise lessons learned with Pete Kemp 52:57

1y ago52:57

52:57

Pete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at sca…

1
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society 1:01:15

1y ago1:01:15

1:01:15

Byron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smart Robots, Conscious Computers, and the Future of Human…

1
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy 48:10

1y ago48:10

48:10

What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it? Join me as …

1
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe 1:04:37

1y ago1:04:37

1:04:37

Liz Stokoe is an author and professor at the London School of Economics Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.

1
Agony Agent Roundtable #1 1:13:30

1+ y ago1:13:30

1:13:30

A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. Why would we want that? Well, this role isn’t…

1
A year in enterprise AI: 2023 review with Frank Schneider, Verint 1:00:59

1+ y ago1:00:59

1:00:59

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it? I’m joined by Frank Schne…

1
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor 56:59

1+ y ago56:59

56:59

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave! I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research …

1
Leveraging Amazon Bedrock for Generative AI Applications with JP 1:10:04

1+ y ago1:10:04

1:10:04

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots …

1
The proof is in your data: conversation analytics at scale with Andrew Moorhouse 1:23:33

1+ y ago1:23:33

1:23:33

Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with y…

1
AI literacy with Mara Cairo, Product Owner, Amii 55:50

1+ y ago55:50

55:50

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy. Enter one of the world's biggest AI awards - Find out more Join us on our upcoming webinar with wysdom - Register now Vist Amii H…

1
AI in Healthcare with Adam Odessky, Sensley 55:06

1+ y ago55:06

55:06

Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case …

1
AI-based routing in contact centres with Ronald Rubens, Sentio CX 50:07

1+ y ago50:07

50:07

Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.…

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