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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!
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CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
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The Revenue Insights Podcast is your one stop shop to unlock a wealth of knowledge shared by the greatest minds in RevOps. Tune in every Thursday for exclusive interviews on strategy, thought-leadership and industry secrets to take your understanding of RevOps to the next level.
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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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CX In The Wild

Dennis Wakabayashi

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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Welcome to Email After Hours by Sender Score, powered by Validity. By day, we help email senders all over the world boost their email performance. Once we’re off the clock, we interview email marketing experts to talk about email fails, spam, privacy laws, metrics that matter, content that converts—and anything else that keeps senders up at night. Nothing is off-limits. We know what works in email–and we know the road to your next great campaign is getting bumpier by the day. So, we’re makin ...
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The best SEO podcast for entrepreneurs and creative small business owners who want to build a better website to grow their business! ✨This SEO-focused podcast combines brand strategies mixed with fresh ideas for websites, digital marketing, and customer experience. ✨WHY SEO? ✨SEO is important because it can help a business be found by people searching for what they sell. SEO is simple and can elevate your websites visibility with small changes over time. ✨Listen to this podcast every week to ...
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B2B SaaS and Cloud founders, CEOs, and Go-To-Market operating executives share their journey as they scaled their business from $0M ARR to $100M and beyond. The guests share their insights on measurements of success, performance metrics, and benchmarks they use to guide and inform their decision-making and growth journey.Guests include founders and CEOs of amazing success stories such as LinkedIn, DocuSign, Marketo, Gainsight, Salesforce Commerce Cloud, ringDNA, InsightSquared, Cloudera and ...
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Essential listening for Product Managers, Entrepreneurs, and anyone working in tech today. We break down the concepts you need to know, from Product Management to Growth, Sales to Funding, we'll bring you stories that will inspire and insights that will change the way you think about product and business. Rocketship.fm, produced in partnership with Product Collective, has been featured in Forbes, Huffington Post, Inc, Entrepreneur, and many more business publications as a top business podcas ...
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Behind the scenes with top go-to-market practitioners from the B2B tech industry to understand their mindset and tactics: how they define go-to-market, their journey to the top role, team size, top of mind challenges and goals. Learn how product, sales, marketing and customer success leaders create internal alignment, achieve desired outcomes and help their teams perceive their customer in a human way. Hosted by Vijay Damojipurapu. Presented by Stratyve
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The Transaction

Matt Amundson & Craig Rosenberg

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Welcome to The Transaction. From ABM to PLG, from MEDDIC to MEDDPICC, the world of business is constantly evolving. We’ll cover the who, what, where, when, why and most importantly how you get… The Transaction. Hosted by Craig Rosenberg and Matt Amundson. Presented by Ringmaster Conversational Marketing, the go-to branded podcast team. To discover how your company can leverage B2B podcasts to deliver outsized ROI, visit ringmaster.com.
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Welcome to SaaS Scaled, the go-to podcast for entrepreneurs and business leaders looking to build and scale successful software-as-a-service (SaaS) companies. In each episode, we delve into proven strategies and actionable insights that can help you navigate the complex landscape of the SaaS industry. Join us as we explore essential topics such as effective marketing strategies, innovative customer acquisition techniques, and best practices for product development. We’ll cover the critical a ...
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Welcome to the Revenue Builders podcast, a weekly show featuring B2B sales leaders and executives. Hosted by Five-time CRO John McMahon and Force Management’s Co-Founder John Kaplan, the show goes in the barrel, behind the scenes with the people who have been there, done that and seen the results. Revenue Builders covers the best practices for scaling and growing your business, while sharing the pitfalls to avoid. Great conversation. Solid interviews. Tangible takeaways to help you succeed. ...
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From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether you’re a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.
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This is The Jake Dunlap Show - where we talk to celebrities, thought, and industry leaders to discover their journey to success. The best way to learn is to live, life experience equals business experience. I am VERY excited that you have joined us. This show is like no other- you might laugh and cry, but you’ll definitely leave inspired and gain a whole new level of insight into the people you follow, love and admire.
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Crossing the Enterprise Chasm is a podcast on how high-growth startups prepare to build with enterprises and Fortune 500 companies. Each week WorkOS founder Michael Grinich is joined by founders, early-stage team members, and product leaders who lead the charge to go upmarket. In every episode, you'll find tactics, strategies, and actions on how to successfully sell to and serve your crucial early enterprise customers.
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The Mind Of George Show

George Bryant, Ahuahueya Inc.

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The Mind Of George takes you inside the lives of some of the most respected and successful names in the digital world to reveal what it takes to succeed in life and business today. George Bryant, a New York Times best-selling author, and highly sought-after digital marketing expert has one goal - to help entrepreneurs ethically scale their business through his trademark Relationships Beat Algorithms™ model. Hit subscribe and get ready to listen in twice a week for a mix of interviews and sol ...
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Welcome to the premier Social Media Marketing podcast, Beyond Social by Vista Social! We're the sensation turning the social game on its head – faster than you can double-tap a Gary Vee motivational post! In this corner of the podcast world, tech talk is far from dry and dreary; it’s as thrilling as scrolling through your feed at midnight, always in sync with what's trending. Tune in every Wednesday with our super hosts, Reggie and Vitaly (who could give late-night TV hosts a run for their m ...
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From global technology consulting firm Tag1 Consulting, Tag1 Team Talks are wide-ranging, in-depth conversations about implementing various open-source technologies, including the business prerogatives and technical ins and outs with leading web developers and technologists. Join us as we explore trends in open source. About Tag1 At Tag1, we are redefining the boundaries of digital possibilities. As a leading name in the industry, we are committed to delivering innovative and tailored soluti ...
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The First 90 Days podcast aims to break the myth of the ‘overnight success’ – bringing you the real story of how an entrepreneur can move from idea to business, in just 90 days. This podcast is a collaboration between The Growth Academy and WotWot Ventures, to build a real business ‘Upski’ – taking this from idea through to implementation and taking you along for the journey. You’ll get practical tips, as well as access to our real working documents, and templates you can use for your own bu ...
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What if you could uncover the secrets behind the fastest growing agency businesses today? Join me as I’m interviewing agency founders, owners, and operators. You’ll learn how they kick-started their businesses and drove them to success. The guests range from owners of fresh, up-and-coming agencies to seasoned operators managing well-established firms. Tune in for insights and inspiration from the front lines of the agency world.
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CX...Oh!

Supriya Sharma

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What would a world illuminated with magical experiences look like, rather feel like? Well, having envisioned it, I curated this customer experience podcast CX...Oh! to help people serve better and concoct experiences that are memorably superlative in nature. Join me, Supriya Sharma, your fond host in making it a reality! Each episode contains didactic information to inspire you to capitalise on the experience ecosystem and sprinkle stardust in your profession, personal life, and community.
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Ecommerce Coffee Break - Helping You Become A Smarter Online Seller

Build and grow your online store with expert insights on ecommerce, marketing, tech, AI, and entrepreneurship.

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Creating an online store has never been easier, but breaking through the noise to make sales is a challenge. This podcast empowers you to build a profitable Direct-to-Consumer business that excites you. Each week, we explore what’s working right now to help you grow your store, increase revenue, and stand out in a crowded market. You’ll hear from world-class eCommerce experts, founders, and marketers as they share their stories, tips, tactics, and strategies for building a successful Direct- ...
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On this podcast, we talk about marketing strategies and tactics. Many of our podcast episodes will cover strategic marketing (segmentation, targeting, positioning, market orientation, branding, and offering development), but we will also discuss tactical marketing (Facebook advertising, email marketing, Google AdWords, SEO, and more) Our mission is to help you double the size of your business by using time-tested, proven marketing strategies and up-to-date marketing tactics.
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The CFO Corner

Auditoria.ai

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In the CFO Corner, we sit down with CFOs and corporate finance professionals to hear about the innovative approaches and technology they have used to scale and grow their organizations. They share the challenges they’re facing with mundane repetitive tasks and give their takes on what they’d like to see in the corporate finance function that can help CFOs achieve a stress-free working life. This is the podcast for you if you’re ready to learn about the innovative approaches that are out ther ...
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THE VISIBLE ENTREPRENEUR

Michelle Lewis - Visibility Vixen®

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THE VISIBLE ENTREPRENEUR is the show for business owners who want to grow their visibility + publicity with easy-to-follow strategies. We love discussing traffic generators, income generators + breaking down exactly what is working right now in the online space. This is the place to come for motivation, education, comradery + support as you build your online empire. Each week we bring you actionable content, inspirational guests + exclusive gifts you can't find anywhere else. Host Michelle L ...
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In this short segment of the Revenue Builders Podcast, Sasha Anderson, Global Head of Customer Success at Canva, shares her insights on crafting a scalable customer success strategy, emphasizing the importance of input metrics over output metrics. She discusses how defining clear roles, responsibilities, and competencies within customer success tea…
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In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in tracking and adjusting…
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Do you know what the future holds for customer success? In this episode of the CSM Practice Podcast, we find out the predictions for this crazy question from a CEO's perspective. Join Irit as she chats with You Mon Tsang, CEO of ChurnZero, about the evolving landscape of customer success, key metrics, and strategic investments. Click here to watch …
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In this episode, we tackle a common problem for online stores: shoppers who leave items in their cart without buying. Our guest Menachem Shechter, CEO of Benzakais Growth Agency, shares how using WhatsApp instead of emails helps stores recover more abandoned carts and close more sales. Topics discussed in this episode: Why cart abandonment remains …
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In this heartfelt episode, I open up about my journey of faith, healing, and transformation. I talk about the struggles I've faced—from trauma and isolation to the deep-rooted insecurities and doubts that weighed me down for years. I share the moments that brought me back to God: the prayers that helped me heal, the power of community support, and …
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In this short segment of the Revenue Builders Podcast, Battery Ventures Operating Partner, Bill Binch, talks with Revenue Builders on getting specific on what makes your reps successful and the importance of understanding that success profile as a CRO. If you are hiring in 2025, don’t miss this segment. KEY TAKEAWAYS [00:00:27] - Introduction to Bi…
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Send us a text We sit down with Leahanne Hobson, founder and CEO of Alinea Partners, and Ragna Ghoreishi, VP of Customer Success at Cleeng, at the CX Global Summit in Vienna. Together, we dive into how companies can harness AI, like Microsoft’s Co-Pilot, to revolutionize customer experience, boost efficiency, and create effective omnichannel strate…
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In this episode of the CSM Practice podcast, Irit Eizips sits down with Mark Abbott, CEO of ninety.io, to explore the critical elements of customer success and business growth. Learn how the Entrepreneurial Operating System (EOS) can be a game-changer for companies aiming to enhance customer retention and build sustainable high-trust relationships.…
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In this episode, Josh Jurkovich and I dig into AI’s role in business and entrepreneurship. We cover it all—from the good, the bad, to the unexpected about using AI in ways that keep authenticity and human connection front and center. We get into the risks of relying too much on AI, the importance of maintaining real relationships, and how AI can su…
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In this episode of Rocketship.FM, we tackle one of the most critical and overlooked elements of the product marketing mix: pricing. Joining us is Bill Wilson, Founder and CEO of Pace Pricing, a SaaS pricing expert with a background as a founder and product leader. Bill shares insights into how pricing has evolved, the common pitfalls companies face…
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How do you steal the spotlight from Marc Benioff at Dreamforce? By hiring a Benioff impersonator. Yes, Kyle Porter and the Salesloft team ACTUALLY did that. But they didn’t stop there… Joining co-hosts Matt Amundson and Craig Rosenberg to chat about the amazing stunts pulled in the early days of Salesloft and how to build a healthy company culture …
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Ted Nardin is the VP of Customer Success & Value Add at Teleperformance Jamaica. Ted has spent years researching CX. He recently joined Teleperformance and Mark saw a LinkedIn update with this new job title focusing on customer success and value add. Mark called Ted to discuss this idea. How can BPOs put business success on the table and talk to cl…
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In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan discuss the critical intersection of sales and technical resources with seasoned IT and engineering professional Keith Textor. They explore the nuances of role delineation between sales and technical teams, the importance of a well-defined sales process, and strateg…
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Join Kath, alongside Guy Hanson and Danielle Gallant, as she uncovers why most email testing misses the mark—and how a scientific, hypothesis-driven approach can unlock powerful insights about your audience and deliver game-changing results. Guest at a Glance: Kath Pay is a veteran email marketing expert with over 20 years of experience. She has wr…
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Michael shares his impressive career journey that spans over 20 years in customer-facing roles, from the banking sector to an energy startup, and his impactful time as the SVP of Customer Experience at Figs, a notable direct-to-consumer e-commerce company specializing in medical apparel. Michael shares the impressive story behind Figs—a company fou…
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Send us a text In this episode of CX in the Wild, recorded in Zurich, Switzerland, we sit down with Reto Stöckli, a digital transformation specialist in sales and marketing. We explore the growing role of AI in reshaping customer engagement and how businesses can leverage CRM and lead scoring to create deeper connections. Reto also highlights the i…
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#updateai #customersuccess #saas #business Rachel Orston, Chief Customer Officer at Instructure joins the hosts ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠ to discuss her strategic approach to aligning customer success with sales and revenue goals, the challenges of transitioning to a variable compensation model, and how Instructure fosters a culture of c…
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In this episode of the Ecommerce Coffee Break, Idries Erfan, founder at protectmyorder.co.uk, shares actionable tips to increase net profit margins by 10% or more. Learn how innovative service-based upsells, like stolen package protection, outperform traditional strategies and uncover quick, practical ways to optimize your Shopify store's checkout …
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Lydia Bagarozza and Bridget Sicsko, co-founders of Visibility on Purpose join me to explore the synergy between PR and SEO, sharing actionable tips for small business owners to enhance visibility and credibility. From pitching to publications to leveraging backlinks, learn how these strategies can drive traffic, build authority, and create lasting …
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Hawksmoor CEO and co-founder Will Beckett joins The Delivery Prophets to unpack the complexities of the food delivery industry. We’ll dive into the pros and cons of employing in-house delivery drivers versus using third-party aggregators, highlighting examples like Yard Sale Pizza and Buns From Home. Will discusses how innovative at-home dining exp…
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Send us a text In this episode of CX in the Wild, we’re joined by Anne-Sophie Cuzacq, a seasoned CX leader currently based in Lisbon and leading a team dedicated to enhancing digital security and customer support. With over 20 years of experience in the industry, she shares her journey from building customer support teams from the ground up to navi…
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#updateai #customersuccess #saas #business Aanal Patel, Senior Director of Customer Success at Crunchbase joins the hosts ⁠⁠⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠ to discuss how she and her team navigated a significant downsizing in July 2023, cutting half of their Customer Success team while maintaining top-tier service for their users. She also she…
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In this podcast episode, we dive deep into the world of tracking and explore how data powers Meta Ads and impacts campaign performance. Our featured guest is Brad Redding, Founder of GetElevar.com, who shares insights on navigating privacy changes, optimizing ad strategies, and leveraging data to improve e-commerce marketing performance. Topics dis…
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In this episode, I dive into one of my favorite topics: the fascinating intersection of AI and self-coaching. I’m sharing some of my personal insights and prompts that can spark major "aha" moments for anyone looking to grow. We’re talking about the power of perspective, the value of self-reflection, and why setting boundaries matters so much when …
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In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation. We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain, the Senior Education Alliance Manager at Trimble. The discussion delves into Trimble's innovative approach to digi…
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Tired of chasing leads and drowning in tedious sales tasks? Imagine a world where AI handles the heavy lifting, boosting your efficiency and freeing you to focus on closing deals! Welcome to "Transforming Customer Operations with AI" where we explore the game-changing world of AI sales agents! Join us as we uncover how these cutting-edge tools can …
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What does it mean to have product-market fit, and why is it critical for your SaaS business? In this insightful episode, we break down the concept of product-market fit and its significance in driving sustainable growth. We’ll discuss how to recognize signs of a strong fit, the value of customer feedback, and strategies to achieve it. Whether you’r…
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Are you struggling to attract new customers to your SaaS product? In this episode, we unveil powerful customer acquisition hacks that can supercharge your growth. From leveraging referral programs and content marketing to utilizing social proof and targeted advertising, we cover a variety of strategies that fit any budget. Tune in to discover how t…
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Customer retention is the lifeblood of any successful SaaS business. In this episode, we explore best practices for keeping your customers engaged and reducing churn. From delivering exceptional customer support and gathering feedback to effective onboarding and loyalty programs, we cover the essential strategies you need to implement. Listen in to…
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Beth Fulton shows us how to optimize CS processes through cross-functional collaboration LIKE A BOSS! Learn the insider tips and tricks that can transform your team's efficiency and drive unprecedented growth in your customer success strategy. Click here to watch on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover how shifting focus from technical implementations to…
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Today I sat down with the incredible Gabrielle Tongol to chat about entrepreneurship, client relationships, and team dynamics. We went deep into why delivery is key for client satisfaction and how caring about outcomes goes way beyond just fulfilling contracts. Gabs shares her take on creating a family-like culture within your team, embodying core …
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John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada. Peter Ryan and John are both based in Montreal, so this is a local Canadian edition. Bell Canada created Nordia back in 1999, but a quarter of a century on they are now looking at many new opportunti…
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In this episode of Rocketship.FM, we dive into the world of Product Operations with Jenny Wanger, an expert in product ops coaching for product leaders. Together, we unpack the foundations of Product Operations, exploring how it enables product teams to focus on what truly matters — building great products. Jenny shares insights on implementing pro…
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George Conrades, the Former CEO of Akamai Technologies and Current member of Oracle’s Board of Directors joins John Kaplan and John McMahon for a conversation on leadership. Conrades is the author of ‘On Being a Leader’ where he shares how to inspire and guide others toward a common purpose. He’s mentored countless leaders at all levels and across …
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This week on the Revenue Insights Podcast, Guy Rubin, founder and CEO of Ebsta, speaks with Mike Perrone, Chief Operations Officer at Prodoscore. In this episode, Guy and Mike discuss data-driven productivity scores, bridging employee flexibility with executive accountability, and how to empower sales teams through actionable insights and tailored …
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What does an opportunity mean to you? Would the rest of your company give the same answer? Probably not. But not to fear, GTM leader, because Tricia Gellman, the CMO of Box joins hosts Matt Amundson and Craig Rosenberg to explain how to fix the cracks between sales and marketing. Tricia outlines the importance of having shared goals across sales an…
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Meet Alek Alek Catlett is a manager in EY's AI & Data consulting practice, where he has worked for the past 4 years. Alek helps his clients solve complex problems where the customer and data meet. Prior to EY, Alek spent 6 years at Tailored Brands, parent company to Men's Wearhouse, Jos. A. Bank, and Moores. Alek is also a graduate of the first Mas…
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In this podcast episode, we discuss how AI assistants can boost conversions for Shopify stores by enhancing product discovery, building trust, and offering multilingual support, all while reducing support load and driving sales. Our featured guest on the show is Saumil Trivedi, Director of Product & India Operations at asklo.ai. Topics discussed in…
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