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#400—Resolving Conflict in Healthcare to be a Greater Mediator with Martin Stillman MD, JD
Manage episode 444229400 series 3558365
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Dr. Martin Stillman, a mediator with diverse expertise in medicine and law, explores the nuances of resolving professional conflicts, particularly in healthcare. Dr. Block and Dr. Stillman discuss specific conflict scenarios like departmental disagreements and resource allocations.
Dr. Stillman underscores the necessity of guiding principles over rigid processes and explores techniques like transparency and mirroring to promote effective communication.
They also touch on how resistance to change and power dynamics complicate conflict resolution, and Dr. Stillman shares lessons learned from his "CRAFT" training program, which aims to empower healthcare leaders to resolve conflicts independently.
BIODr. Martin Stillman, MD, JD is a practicing internist, mediator, and conflict resolution expert at Hennepin County Medical Center in Minneapolis, where he serves as the Mediation and Conflict Resolution Officer. With a dual background in medicine and law, Dr. Stillman assists healthcare organizations in navigating complex interpersonal conflicts and promoting physician wellness. He also holds leadership roles within the Institute of Professional Work Life and the Department of Medicine. An associate professor at the University of Minnesota Medical School, he teaches medical professionals about malpractice, patient communication, and risk management. Dr. Stillman is also the creator of the "CRAFT" program, training healthcare leaders in conflict resolution techniques.
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