Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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It's Personal Stories, A Hospitality Podcast
David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott
It's Personal Stories is a podcast series highlighting the inspiring career journeys of prominent leaders in the hospitality industry. The series features over 200 interviews, with new ones added weekly. Each interview presents the unique personal story and insights of C-suite executives, educators, and other industry professionals. Guests share their experiences, including overcoming self-doubt, achieving work-life balance, facing challenges, public speaking, taking risks, networking authen ...
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Hoda Tahoun, Practice Leader, Global Leisure & Hospitality, Russell Reynolds Associates interviewed by Lan Elliott
27:14
27:14
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Hoda shares the tool she uses to create more authentic, human connections. She discusses current trends in executive recruiting and what hiring managers and top talent are looking for when interviewing. She describes the key attributes needed for the top jobs, the science and art of building high performing teams, and she explains why agility is so…
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Dr. Kelly McGuire, Managing Principal Hospitality at Zs interviewed by Dorothy Dowling
33:23
33:23
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33:23
Join me on It’s Personal: Journeys and Wisdom in Hospitality with Dr. Kelly McGuire. From academia to early SaaS revenue management innovation, pioneering revenue strategy in casinos, and consulting in commercial strategy, Kelly shares her journey of embracing change, learning, and self-advocacy. An inspiring career story you won’t want to miss!…
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Leadership Lounge: The art of feedback - How to have honest and candid conversations
17:31
17:31
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We share how leaders can master the art of giving and receiving regular, effective feedback—and the benefits when they get it right. As the end of the year draws closer, you’re likely reflecting on your team’s performance—and how to give feedback that helps your leaders develop and improve. But, these types of conversations aren’t always easy to na…
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Bashar Wali, Founder and CEO, This Assembly and Practice Hospitality, Interviewed by Rachel Humphrey
32:12
32:12
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Bashar discusses the many ways his passion and love for hospitality fuel his career journey. He talks about public speaking, how self-care means something different to everyone, and how he took every opportunity to learn through doing. Bashar shares what he's curious about, how his patience has both gotten better and worse over time, and taking ris…
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David Eisen, VP and Editor-in-Chief, HOTELS Magazine, Interviewed by Rachel Humphrey
28:53
28:53
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David shares his strategies for effective panel moderating, how he uses LinkedIn to share his take on industry news, and what he's curious about right now. He discusses overcoming self doubt and developing new skills. He talks about why reading is important and his thoughts on formal education versus hands on experience to begin a career in hospita…
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Leadership Lounge: How to develop your personal leadership brand
16:23
16:23
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It’s never been more important to get your personal leadership brand right as a leader. But, it isn’t easy to concisely articulate what you want to be known for and what your unique value proposition is. So, what is a personal leadership brand and how can you begin crafting it? How can you activate your leadership brand in the market? And, what are…
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Naureen Ahmed, Founder, Inspiring Women in Hospitality interviewed by Lan Elliott
32:40
32:40
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32:40
Naureen discusses the Pie Theory, which says 60% of career development comes from exposure, which can come in the form of public speaking and developing one’s network internally and externally. She shares the 3 things she focused on to develop her public speaking skills, and the power of using pauses for impact. Plus, she discusses the importance o…
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Waste In, Shareholder Value Out: A Conversation with WM President and CEO Jim Fish
30:56
30:56
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Not many CEOs would roll up their sleeves and ride on the back of a waste truck at 2am once a week for seven years. But for today’s guest, it was the best way to get to know his employees and learn first-hand what impacts their productivity in the field. In this episode, Waste Management President and CEO Jim Fish joins Simon and guest host Emma Co…
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Dina Belon, President, Staypineapple Interviewed by Rachel Humphrey
30:08
30:08
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Dina discusses how her interest in sustainability and deep dive into it ended up being a pivotal moment in her career journey. She talks about advocating for yourself, having confidence, and seeking out mentors and allies who believe in you. Dina shares her strategies for public speaking, her personal mantra, her advice to her younger self, and why…
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Hannah Greenberg, Chief Executive Officer, Eleven Software interviewed by Dorothy Dowling
36:52
36:52
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Hannah she shares her intentional career journey, from childhood entrepreneurship and Cornell Hotel School, to consulting and private equity, and her transformative time at Berkeley Business School. Now CEO of a SaaS tech company, she reflects on leadership, learning, and mentorship.By David Kong
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Dr. Michael Cheng, Dean and Professor, Chaplin School of Hospitality and Management, FIU
30:44
30:44
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Dean Cheng shares his career journey and the important lessons he learned that enabled his success. We discuss the important qualities of a visionary leader, navigating a political environment and his general approach to challenges. Dean Cheng also offers advice to students, his younger self and personal empowerment.…
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Amit Sripathi, Chief Development Officer, Wyndham Hotels & Resorts, Interviewed by Rachel Humphrey
31:58
31:58
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Amit discusses his path from engineer to CDO of Wyndham with the pivotal reset and opportunities in between. He shares his leadership evolution and the skills he's focused on developing in his own leadership style. Amit also discusses the role of mentors, his style of relationship building, and why the hustle and the grind are so important in caree…
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Leadership Lounge: How to Future-Proof Your Leadership
14:39
14:39
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Leaders today are operating in a business landscape with new issues, expectations, and pressures to contend with. This new world demands a new breed of leader. So, how can you become a future-ready leader? What key skills will help you stand out and succeed in a fast-changing world? How can hiring managers identify whether leaders are ready for the…
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Putting Sustainability Talk into Action with former Enel CEO Francesco Starace
36:12
36:12
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What does it take to transform a small regional traditional energy provider into a global renewable energy powerhouse? In today’s episode, Hoda and Simon are joined by the Chair of the Governance Board for Sustainable Energy for All and former Enel CEO Francesco Starace, who led the transformation of Enel from its start in electric generation in It…
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Zack Gharib, President, Red Roof Interviewed by Rachel Humphrey
30:18
30:18
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Zack discusses his journey from growing up in Lebanon to being the new President of Red Roof with various stops in between. He shares his personal mantra of 'people first' and his advice to his younger self to "trust in your path." Zack also talks about taking risks, curiosity, leadership, and the importance of attending industry conferences.…
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Unleashing AI’s potential: Are you ready to lead the charge?
18:15
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In the last year, AI has moved from a boardroom buzzword to a business imperative. But, while some leaders have sprinted ahead in their AI adoption, others remain at the starting line. So, what skills are important to help you unleash the potential of AI? Why is AI a leadership issue? And how do you overcome barriers that might be preventing you fr…
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Brian Barker, Executive Director, Alliance for Hospitality Equity and Diversity (AHED), interviewed by Lan Elliott
29:07
29:07
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Brian shares advice on finding mentors, cultivating champions, and what it takes to nurture those relationships. He explains how leading with kindness is a key factor in his success and how it can help young people distinguish themselves. Brian also shares what he wishes he had learned earlier, and the advice he would give his younger self.…
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Susan Barry, President & Queen Bee, Hive Marketing, interviewed by Lan Elliott
34:38
34:38
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An entrepreneur by nature, Susan delves into how she approaches risk and why her tolerance for risk is getting higher. She shares the story of how she became an expert networker at a young age, and how she creates real connections. Susan explains why problem solving is key to distinguishing oneself, and why we can’t outperform our way to equity.…
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Talking Tough Decisions with TCW President and CEO Katie Koch
42:22
42:22
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Being a first-time CEO can be a daunting transition filled with risk and opportunity, something that TCW Group President and CEO Katie Koch has experienced firsthand. In today’s episode, Clarke and Hoda talk with Katie about her career journey in the financial industry, from her early years as an intern at Goldman Sachs to becoming a first-time CEO…
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Jim Burba, Co-Founder, Burba Hayes LLC, Burba Hotel Network (BHN), interviewed by David Kong
28:50
28:50
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28:50
Jim Burba, well known co-founder of Burba Hotel Network (BHN) and former producer of ALIS, HICAP and other industry investment shows shares his career journey and credits mentors such as Tony Marshall, Bob Hazzard and his partner Bob Hayes for their inspiration and encouragement for co-founding BHN and Burba Hayes. He offers tips from his book ‘Sma…
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Zach Demuth, Global Head of Hotels Research, JLL Interviewed by Rachel Humphrey
30:47
30:47
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Zach shares his experiences with imposter syndrome and find out whether he's a risk taker or risk averse. He discusses his strategies for public speaking, how his curiosity drives him, and how he tries to combine his career and personal life in ways that provide him balance. Zach talks about his mentors, his mentoring, and his advice to his younger…
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Leadership Lounge: Leading on Empty: How to Tackle Leadership Burnout
17:15
17:15
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No one is immune from burnout. Not even accomplished leaders. In fact, we often find that it’s the highest performing, most passionate leaders who are most at risk from burnout. So, what can you do to address this growing problem? What are the warning signs of burnout? And, when a leader reaches burnout, what are the consequences for the individual…
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Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts, interviewed by Lan Elliott
35:04
35:04
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Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that a…
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Jolyon Bulley, CEO, Americas & Group Transformation Lead, Luxury & Lifestyle, IHG Hotels & Resorts
32:59
32:59
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Jolyon Bulley shares the ways in which working internationally has shaped his career and the role one particular mentor/champion had on his path. He discusses why it's important to not underestimate yourself, have courage, and develop others around you. Jolyon talks about his evolution in thinking about work life balance, why and how he has develop…
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Sima Patel, CEO, Ridgemont Hospitality interviewed by Rachel Humphrey
28:18
28:18
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28:18
Sima shares how the hospitality industry chose her, how her board service has propelled her career, and the biggest leadership lessons she's learned along the way. She talks about how she unwinds and how she overcomes self doubt through leaning in on her own experiences. She discusses how she has learned the most through "doing" but has also develo…
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Aik Hong Tan, Chief Investment Officer, Hotel Equities & Founding Principal, Greenwood Hospitality Group, interviewed by Lan Elliott
32:16
32:16
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Aik Hong shares the key leadership skill he identified early on and the significant learnings he gleaned navigating downturns. Following a successful career in Asia, he describes how he established himself in the U.S., then launched a new company. He describes 3 keys to building high performing teams and the Churchill quote he keeps in mind when in…
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Driving Transformation with Volvo Cars President and CEO Jim Rowan
36:13
36:13
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When it comes to technology and transformation, the automotive industry is at the forefront of change. Government regulations, changing consumer demands, new technology and climate change have forced auto manufacturers to evolve their approach. In today’s episode of Redefiners, Clarke and Hoda talk with Jim Rowan, President and CEO of Volvo Cars, a…
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Delphine Millot, SVP for Advocacy and Sustainability, GBTA interviewed by D Dowling
34:07
34:07
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Delphine Millot, SVP of GBTA, she shares her thoughts on how to effectively power and advance your career. Delphine discusses her commitment to continuous learning and growth, her proactive approach to taking on diverse assignments, and her investment in education as an adult learner.By David Kong
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Jonathon S. Zink, Chief Operating Officer, The BHN Group interviewed by Rachel Humphrey
30:17
30:17
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Jonathon shares what he's learned from living all over the world. He talks about how several company mottos have, in ways, evolved into his own personal mantra. Jonathon also discusses how running is an important part of his business travel experience, he relies on his network to keep growing and learning, he perceives taking risks and tackling cha…
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Leadership Lounge: What do top-performing teams have in common?
16:20
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How well a leadership team performs can make or break an organization. But, given that market conditions are in constant flux, and C-suites are shouldering more responsibility than ever before, getting the balance right in your top team is far from easy. So, what are some of the key characteristics of a high-performing leadership team? How do succe…
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Brian Quinn, Chief Development Officer, Sonesta International Hotels Interviewed by Rachel Humphrey
36:47
36:47
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Brian discusses why resiliency and learning to work through ambiguity are two critical leadership traits. He shares his strategies for managing business travel, balancing life, and adapting to new roles. He talks about engaging with mentors, public speaking, building networks, being active in industry associations, and what advice he'd give his you…
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Evan Frazier, President & CEO, The Advanced Leadership Institute (TALI), interviewed by Lan Elliott
33:56
33:56
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Evan describes his path to leadership and how seeking broader experiences led him to found his nonprofit, TALI, which is focused on cultivating black executive leadership. He shares why those aspiring to leadership roles need to develop their financial skills, how to distinguish oneself today, and the Frazier Formula for Success.…
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Antonia Sisti, President & Executive Producer, GO Productions
28:56
28:56
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Antonia Sisti, the founder, owner, and president of Go Productions, shares her journey of building her company and offers valuable advice to aspiring entrepreneurs. In our conversation, she emphasizes the importance of taking risks and details her approach to overcoming challenges, drawing strength and resilience to prevail over setbacks. Antonia p…
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Donna Quadri-Felitti, Associate Professor, Pennsylvania State University, School of Hospitality Management, interviewed by Dorothy Dowling
36:22
36:22
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Donna shares her journey in education and hospitality, driven by her passion for empowering others and her extensive experience in foodservice, hospitality sales and marketing, tourism consulting, and hotel asset management.By David Kong
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The Necessity of Change with President and CEO of Wells Fargo Charlie Scharf
33:02
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When it comes to disruption, transformation, and change, perhaps no industry has experienced this more over the past decade than the financial services industry. From online and mobile banking, to FinTechs, to data analytics and AI, to changing regulations, leaders of banking and financial service institutions have had to navigate through a tremend…
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Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano
35:27
35:27
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When Tony Capuano took over as President and CEO at Marriott, the company was wrestling with the most significant challenge it’s ever faced as travel essentially shut down due to the COVID-19 pandemic. Further complicating matters, Marriott’s beloved, iconic CEO, Arne Sorenson, had recently passed away and many in the company were dealing with the …
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Lynn Mohrfeld, President & CEO, California Hotel & Lodging Association interviewed by Rachel Humphrey
30:48
30:48
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Lynn shares why knowing his audience is an important part of his public speaking preparation. He discusses his leadership style, how it's evolved, and which leadership skills he's focused on developing over time. Lynn also talks about wellness, getting involved with associations, and what he'd tell his younger self.…
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Rachel Vandenberg, Founder, The Travel Leader interviewed by Lan Elliott
34:15
34:15
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Rachel shares how aligning on purpose creates the glue within a group, and why she would advise her younger self to seek out (early on) the support she needed to achieve her goals. She also explains why developing public speaking skills are key to those looking to advancing their careers, and the practices she utilizes as a skilled presenter.…
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Gissell Moronta, Senior VP, Sales & Marketing, Atrium Hospitality interviewed by Dorothy Dowling
37:00
37:00
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Join Dorothy Dowling as Gissell shares her inspiring journey to America, honing her leadership skills to become an amazing executive. Gissell's self-made path, balancing work, part-time school, and parenting, inspires us all. Don't miss her incredible story!By David Kong
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Leadership Lounge: Why are there so few women in the CEO seat?
17:01
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Why are there so few women in the CEO seat? We know that diverse C-Suites are more resilient, innovative, and drive better financial performance. But in 2023, women accounted for only 12% of CEO appointments globally. Based on the current rate of progress, public companies are 81 years from gender parity in CEO appointments. Change needs to happen—…
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Kimberly Twiggs, Associate VP of Market Development, DIRECTV, interviewed by Dorothy Dowling
39:40
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39:40
Join me on a transformative journey with Kimberly Twiggs, as we delve into her destination career at DIRECTV. Kim's story reveals how her executive journey has been rooted in her unwavering commitment to excellence. Through her narrative, we witness the pivotal role of mentorship and advocacy from leaders in propelling her career forward.…
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Elections, Geopolitics, and Global Business: A Conversation with Former President of the European Commission José Manuel Barroso
34:00
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Unprecedented may be an overused word these days, but it certainly applies to the record number of national elections happening around the world in 2024. With more than 70 national elections and almost half the world’s population voting on their country’s leader, the results of this year’s elections could impact countries, business leaders, and per…
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Alicia Evanko-Lewis, EVP Events, Northstar Travel Group Interviewed by Rachel Humphrey
29:48
29:48
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Alicia shares how the hard work her parents instilled in her has impacted her including leading to an unexpected career in the events industry. She talks about the new skills she's developed as her career has progressed and why the leadership traits of authenticity and kindness are common among those leaders she admires most. Alicia also discusses …
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Caroline Strachan, CEO, Festive Road interviewed by Dorothy Dowling
36:09
36:09
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Caroline shares how her roles as a buyer, travel manager, and supplier have propelled her to become the CEO of Festive Road. Her primary motivation has always been to do her best work and to embrace possibilities and to become a skilled communicator.By David Kong
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Action Creates Hope: A Conversation with IRC President and CEO David Miliband
41:32
41:32
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On today’s Redefiners episode, Simon and Hoda sit down with David Miliband, President and CEO of the International Rescue Committee (IRC). David oversees the agency’s humanitarian relief operations in more than 50 war-affected countries and its refugee resettlement and assistance programs in 28 United States cities. David shares the journey of how …
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Michele Allen, Chief Financial Officer, Wyndham Hotels & Resorts Interviewed by Rachel Humphrey
25:55
25:55
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Michele shares why it's so important to have a positive voice in your head as you tackle challenges and self-doubt. She discusses how her leadership has evolved over time and the role communication has played in that process. Michele talks about the intentionality of setting non-negotiables for your self-care and family priorities and the need to b…
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John Fareed, Global Chairman, Horwath HTL, Interviewed by David Kong
32:05
32:05
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John offers highlights of his newly released book on personal branding and shares his personal mantra. He reflects on the most profound lessons from his professional journey, emphasizing the importance of mentorship and how to cultivate effective mentor relationships. John articulates the importance of embracing risk and provides advice on coalesci…
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Leadership Lounge: How to nail your first year as CEO
17:09
17:09
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It’s not easy being a CEO. In fact, it’s the most challenging role in business. The scope, gravity, responsibility, accountability, and exposure of the position are unparalleled. Despite its complexity, it's also often hailed as the most rewarding and life-affirming move of an executive’s career. It’s a time when you can truly execute your vision a…
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Jay Shah, Senior Advisor, Hersha Hotels & Resorts, interviewed by Lan Elliott
35:38
35:38
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Jay describes the important distinction between managing and leading, and he shares his approach to taking risks. He also explains why the easiest approach to networking is thinking of it as developing friendships, and why hospitality is a great connector. He shares a quote that helps overcome self-doubt, and why slowing down for big decisions can …
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Fran Brasseux, CEO, ICHRIE interviewed by Dorothy Dowling
34:42
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Fran's career journey, emphasizing the importance of patience, perseverance, and personal empowerment. Fran shares her experiences transitioning from the hotel industry to association management and academia, highlighting the complexities and rewards of working within associations to make impactful changes.…
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