Best Kevin Metzger Podcasts (2025)

1
Customer Success Playbook S3 E20 - Terinee Pooler - Driving Feedback Through The Company 10:21

7h ago10:21

10:21

Send us a text erinee Pooler shares invaluable insights on transforming Net Promoter Score (NPS) feedback into actionable organizational change. The episode delves into practical strategies for ensuring customer feedback drives meaningful improvements across companies. Detailed Analysis The conversation explores several critical aspects of NPS impl…

1
Customer Success Playbook S3 E19 - Terinee Pooler - NPS 6:11

1d ago6:11

6:11

Send us a text In this engaging episode of Customer Success Playbook, Terinee Pooler, Atlanta Chapter Lead of Women of Customer Success, shares crucial strategies for developing and operationalizing effective Net Promoter Score (NPS) programs. Drawing from her extensive experience, Pooler emphasizes the importance of proactive customer engagement a…

1
CSP S3 E18 - Eleni Vorvis - Leveraging AI for Enhanced Customer Intelligence 10:16

4d ago10:16

10:16

Send us a text In this compelling conclusion to our three-part series, Eleni Vorvis delves into the transformative role of artificial intelligence in strengthening the partnership between Customer Success and Product Management teams. Discover how AI is revolutionizing customer feedback analysis, product usage tracking, and strategic decision-makin…

1
CSP S3 E17 - Eleni Vorvis - Product Adoption Monitoring 12:09

6d ago12:09

12:09

Send us a text This episode dives deep into the intricate relationship between product adoption monitoring and customer success. Eleni Vorvis, a seasoned customer success professional, shares her expertise on implementing effective monitoring strategies and establishing robust feedback loops with product management teams. The discussion explores bo…

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CSP S3 E16 - Eleni Vorvis - Product management- Communication and Strong Relationships 6:17

8d ago6:17

6:17

Send us a text In this compelling episode of The Customer Success Playbook, Eleni Vorvis, a fractional CS leader and consultant, shares invaluable insights on fostering effective collaboration between Customer Success and Product Management teams. She emphasizes the crucial importance of building strong relationships and understanding mutual goals …

1
CSP S3 E 15 - Mike Sabat Twilio - Meta Prompt for Success 10:16

11d ago10:16

10:16

Send us a text In this thought-provoking episode, Mike Sabat, Enterprise Account Executive at Twilio, unveils practical strategies for leveraging AI in customer success and account management. He shares groundbreaking approaches to AI implementation, including using it as a virtual coworker and harnessing tools like Google Gemini for comprehensive …

1
CSP S3 E14 - Mike Sabat Twilio - The Merger of CSM and AE 12:10

13d ago12:10

12:10

Send us a text Summary In this thought-provoking discussion, Mike Sabat from Twilio shares his perspective on the potential convergence of Customer Success Management (CSM) and Account Executive (AE) roles in enterprise technology. The conversation delves into how consumption-based pricing models and increasing product complexity are driving this t…

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CSP S3 E13 - Mike Sabat - Twilio - Upsells in Account Reviews 7:59

15d ago7:59

7:59

Send us a text In this compelling episode of the Customer Success Playbook podcast, Mike Sabat, Enterprise Account Executive at Twilio, shares his expertise on effectively incorporating upsells into account reviews. He discusses how the increasing complexity of modern products creates opportunities for account managers to deliver additional value t…

1
CSP E12 - Michael Bernstein - AI is Revolutionizing Strategic Partnership 9:36

18d ago9:36

9:36

Send us a text In this illuminating discussion, Michael Bernstein from the Atlanta Journal Constitution reveals practical applications of AI in strategic partnership development. Drawing from his experience at AJC, Bernstein explores how artificial intelligence enhances market analysis, streamlines partnership communications, and drives innovative …

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CSP E11 - Michael Bernstein - Unlocking Growth Through Strategic Partnerships 9:11

20d ago9:11

9:11

Send us a text In this compelling episode, Michael Bernstein of the Atlanta Journal Constitution shares his expertise on leveraging strategic partnerships to drive customer success. He reveals how implementing a B2B partnership channel led to remarkable growth, accounting for 25% of AJC's subscription acquisitions within just six months. Through pr…

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CSP S3 E10 - Michael Bernstein - Mastering Win-Win-Win Partnerships 6:23

22d ago6:23

6:23

Send us a text In this compelling episode, Michael Bernstein, Senior Partner and Business Development Lead at Atlanta Journal Constitution, shares his expertise on creating successful strategic partnerships. He introduces the innovative concept of "win-win-win" scenarios, emphasizing how partnerships must benefit all three key stakeholders: the org…

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CSP S3 E9 - Keith Hanks - AI for Developing the Customer Profile 11:16

25d ago11:16

11:16

Send us a text The conversation delves into how AI is reshaping customer success operations, from analyzing customer profiles to enabling personalized micro-learning experiences. Keith Hanks shares valuable insights on leveraging AI for content repurposing, pattern recognition, and operational efficiency, emphasizing how individual CSMs can take in…

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CSP S3 E8 - Keith Hanks - Match the Actual Customer Profile 12:28

27d ago12:28

12:28

Send us a text In this thought-provoking episode of the Customer Success Playbook podcast, Keith Hanks challenges conventional wisdom about customer profiles. He emphasizes the importance of understanding and adapting to actual customer profiles rather than rigidly adhering to ideal customer profiles (ICP). Keith shares valuable insights on establi…

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CSP S3 E7 - Keith Hanks - #1 Tip - Love Your Customers, Tolerate Your Prospects 9:09

29d ago9:09

9:09

Send us a text Summary Keith Hanks introduces a groundbreaking perspective on customer profiling by distinguishing between the Ideal Customer Profile (ICP) and what he terms the Actual Customer Profile (ACP). Drawing from his extensive experience in client success and program management, Hanks emphasizes the critical shift that occurs post-contract…

1
CSP S3 E6 - Kevin Metzger - AI agents usage in 2025 8:46

1M ago8:46

8:46

Send us a text In this forward-looking episode, Kevin Metzger delves deep into the transformative potential of AI agents in service delivery. The discussion unveils how AI agents are revolutionizing business processes by breaking down complex tasks into manageable components. Kevin explains the architecture of AI agents, their practical application…

1
CSP S3 E5 -Kevin Metzger - Your Service is Your Product 5:28

1M ago5:28

5:28

Send us a text In this compelling episode of the Customer Success Playbook Podcast, Kevin Metzger presents a transformative perspective on service delivery, framing it as a product rather than just a process. This paradigm shift enables organizations to apply proven customer success methodologies to their service delivery framework, ensuring consis…

1
CSP S3 E4 - Kevin Metzger - Communication is Key 8:14

1M ago8:14

8:14

Send us a text In this compelling episode of the Customer Success Playbook Podcast, co-host Kevin Metzger shares his foundational principle for driving team success: the power of clear communication. Drawing from his extensive experience in requirements gathering and project management, Kevin unveils practical strategies for avoiding communication …

1
CSP S3 E3 - Roman Trebon - AI as a Customer Success Assistant 9:51

1M ago9:51

9:51

Send us a text In this compelling conclusion to our three-part series, Roman Trebon explores the transformative potential of AI tools, particularly ChatGPT, in enhancing customer success team planning and meeting effectiveness. The discussion delves into practical applications of AI for the "Keep, Kill, Start" exercise and meeting optimization, off…

1
CSP S3 E2 - Roman Trebon - Never waste time again! 9:32

1M ago9:32

9:32

Send us a text In this dynamic episode of the Customer Success Playbook, Roman Trebon shares essential strategies for maximizing meeting effectiveness in 2025. He addresses the common challenge of calendar congestion and provides actionable frameworks for ensuring meetings deliver real value. From implementing clear agendas to managing attendee lis…

1
CSP - S3 E1 - Roman Trebon - Keep, Kill, Start 7:14

1M ago7:14

7:14

Send us a text In this inaugural episode of Season 3, co-host Roman Trebon introduces the powerful Keep, Kill, Start framework for driving continuous improvement in both personal and professional contexts. This strategic approach helps teams and individuals identify what's working, what needs to be eliminated, and what new initiatives should be imp…

1
CS Playbook Podcast Season 2 Episode 51 - Happy New Year from Kevin and Roman 12:29

2M ago12:29

12:29

Send us a text Executive Summary In this reflective year-end episode, hosts Roman Trebon and Kevin Metzger look back on their successful second year of the CS Playbook Podcast while unveiling exciting changes for 2025. The discussion highlights their growth journey, reaching broader audiences, and their strategic pivot towards examining customer su…

1
Announcing AOS: An 8-Week Course for Asphalt Paving Business Owners 43:03

2M ago43:03

43:03

Discover how decades of paving industry experience have been transformed into a structured system to help contractors build sustainable, profitable businesses through mentorship, proven frameworks, and ongoing support. Hosts Kevin Gray and Phil Metzger announce an innovative new program designed specifically for asphalt paving business owners. They…

1
Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS 29:06

2M ago29:06

29:06

Send us a text In this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon and Kevin Metzger to explore the fundamental role of emotional intelligence (EQ) in customer success. With over 20 years of experience in customer success and leadership, McCahill shares deep insights …

1
Customer Success Playbook Season 2 Episode 49 - Dan Jourdan - Let's Talk Sales 41:47

3M ago41:47

41:47

Send us a text In this episode of the Customer Success Playbook podcast, host Kevin Metzger interviews Dan Jourdan, VP of Business Development at Outsource Access and renowned sales energizer. The conversation explores the profound connection between sales and customer success, emphasizing how authentic relationships and human connections drive bus…

1
Customer Success Playbook Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their Perferred Workspace 34:44

3M ago34:44

34:44

Send us a text In this engaging episode of the Customer Success Playbook, Joydeep Sen Sarma, CEO of Clearfeed, dives into how B2B customer support is evolving towards chat-based platforms like Slack and Microsoft Teams. He talks about how today’s support teams are adapting to meet customers right where they work, offering practical tips on how to i…

1
Planning & Systems for Asphalt Paving Success | Pave It Forward Podcast Ep.38 54:11

3M ago54:11

54:11

Join Kevin Gray and Phil Metzger as they dive deep into operational planning, hiring decisions, and building a winning culture in your asphalt paving business. Whether you're just starting out or looking to scale your existing operation, this episode offers practical insights on making data-driven decisions while maintaining strong company values. …

1
Customer Success Playbook Season 2 Episode 47 - Kevin and Roman Gratitude and Reflect on the year 14:49

3M ago14:49

14:49

Send us a text In this reflective episode, hosts Roman Trebon and Kevin Metzger share insights from their podcast's successful year, highlighting the growth of their audience to over 5,000 monthly downloads and the expanding influence of their platform in the customer success community. They discuss the evolving nature of customer success, emphasiz…

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Leadership Lessons from the Front Lines and Extended Season Success 1:05:45

3M ago1:05:45

1:05:45

Kevin Gray takes us behind the scenes of managing a 5-person asphalt paving crew during an unexpectedly extended season. As temperatures stay mild and projects keep flowing, discover how this lean team delivers million-dollar results through exceptional communication, laser-focused quality control, and unwavering customer service. View the full epi…

1
Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents 25:54

3M ago25:54

25:54

Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh, CEO and founder of Cast.app, to explore the transformative potential of AI agents in customer success. The discussion reveals how AI agents can revolutionize customer engagement by handling routine tasks while enab…

1
Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45 7:04

3M ago7:04

7:04

Send us a text In this illuminating episode of Customer Success Playbook (S2E45), industry veteran Brian Powers shares his extensive insights on the transformation of call centers through AI integration. With 25 years of experience, Powers presents a compelling vision of how artificial intelligence is revolutionizing customer service operations. Th…

1
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers 28:02

4M ago28:02

28:02

Send us a text Executive Summary In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Brian Powers, a veteran with 25 years of customer success experience, to explore AI's transformative impact on call center operations. Powers, drawing from his experience implementing AI solutions fo…

1
Early Season Vibe Check 35:23

4M ago35:23

35:23

The early season Ottawa Senators experience has been a mixed bag. Some extremely promising performances, as well as some not as encouraging developments. Today, Alex is here to break down each of them through the first 11 games of the season. This podcast is brought to you by The Hockey Podcast Network! Alex starts by breaking down Linus Ullmark an…

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Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success 14:07

4M ago14:07

14:07

Send us a text This episode explores the challenges and strategies of scaling customer success operations, featuring Vitor Meira, Senior Customer Success Manager at Zendesk. The discussion covers managing large customer portfolios, leveraging AI for enhanced customer support, and maintaining personalized relationships while handling hundreds of cli…

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Customer Success Playbook Season 2 Episode 42- Vitor Meira - Scaling Customer Success 31:25

4M ago31:25

31:25

Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Vitor Meira, a senior customer success manager at Zendesk, to explore the intricacies of managing large-scale customer success operations. Vitor shares his expertise in managing a portfolio of 200+ B2B customers, discussing stra…

1
Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show 13:19

4M ago13:19

13:19

Send us a text The conversation delves into the intricacies of the customer lifecycle, challenging the oversimplified view many companies hold. Armaly introduces the concept of customer satisfaction as a dynamic, wave-like journey, emphasizing the importance of understanding and adapting to its ebbs and flows. The discussion covers crucial aspects …

1
Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle 33:56

4M ago33:56

33:56

Send us a text Summary In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful discussion with Peter Armaly, about the intricacies of the customer lifecycle. The conversation delves into the dangers of oversimplifying customer engagement, the importance of seamless handoffs between team…

1
Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration 29:27

4M ago29:27

29:27

Send us a text In this episode of the Customer Success Playbook Podcast, host Kevin Metzger interviews Sadee Akhtar, a tech leader specializing in optimizing collaboration between customer success (CS) and professional services (PS) teams. Sadee shares six key insights on improving team dynamics during the onboarding process, emphasizing the import…

1
Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38 9:45

4M ago9:45

9:45

Send us a text In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger discuss their innovative use of AI to create a post-game show. The episode features insights from an interview with Meredith Mann from LinkedIn, exploring the transformative potential of AI in customer success. Key themes include AI as an e…

1
2024-25 Eastern Conference Season Preview 59:07

4M ago59:07

59:07

Alex is back with another episode! After previewing the Western Conference last week, he jumps over and does an NHL Eastern Conference preview. Breaking down all 16 teams from best to worst, and highlighting some things he thinks will be interesting to watch, as well as some things he feels may be an issue.…

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Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn 25:03

4M ago25:03

25:03

Send us a text Summary In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in an insightful conversation with Meredith Mann, Director of Global Consulting Services at LinkedIn. The discussion revolves around the integration of AI in customer success, its potential benefits, challenges, and ethical c…

1
2024-25 Western Conference Season Preview 1:00:38

5M ago1:00:38

1:00:38

Alex is back with another episode! And today, he breaks down the NHL Western Conference. Doing a full breakdown on all 16 teams, ranking them from who he feels will be worst to best. For a full Ottawa Senators breakdown, he and Graeme Nichols deep dived the Sens in the last episode. Today, he starts with the rebuilding teams. Listing a few reasons …

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Equipment Maintenance and Offseason Planning for Asphalt Paving Businesses 49:12

5M ago49:12

49:12

Essential Strategies for Maximizing Asphalt Paving Equipment Efficiency and Business Longevity In this episode of the Pave It Forward podcast, hosts Kevin Gray and Phil Metzger delve into the critical world of asphalt paving equipment maintenance and offseason planning. Drawing from decades of experience in the paving industry, Kevin shares hard-ea…

1
Customer Success Playbook Special Episode Celebrating 5000 Downloads 27:33

5M ago27:33

27:33

Send us a text This special episode of Customer Success Playbook celebrates 5,000 downloads by using AI to analyze and synthesize insights from past episodes. The AI-generated conversation covers key trends in customer success, focusing on the impact of artificial intelligence. Major topics include: The evolving job market for customer success prof…

1
Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding 24:50

5M ago24:50

24:50

Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interview Jasmine Reynolds, a Customer Success Manager at Pluralsight, about applying Scrum methodologies to customer onboarding. Jasmine discusses how Scrum, typically associated with software development, can significantly enhance the cus…

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Ottawa Senators Season Preview with Graeme Nichols 55:32

5M ago55:32

55:32

After taking the summer off, Alex is back for some more Ottawa Senators content. And today, there is plenty of things to talk about. To help him, Graeme Nichols makes his return to the podcast! Graeme has been on the show multiple times before. Today, the two discuss the 2024-25 Ottawa Senators and their season outlook. They hit on every topic imag…

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Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer Education Strategy 34:48

5M ago34:48

34:48

Send us a text Summary: In this special CSP-CSI edition, hosts Roman Trebon and Kevin Metzger dive deep into the world of customer education with Justin Chappell, CSCX Strategic Advisor at Growth Molecules. Justin shares invaluable insights on creating effective customer education strategies, leveraging micro-learning, and driving customer success …

1
Off-Season Preparation: Maximizing Success in the Paving Industry 50:20

5M ago50:20

50:20

This episode is packed with practical advice on data analysis, team involvement in planning, effective meeting strategies, and continuous improvement techniques. Whether you're a seasoned paving professional or new to the industry, you'll discover actionable takeaways to help you make the most of your off-season and position your business for succe…

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Maximizing ROI at Industry Events for Asphalt Paving Businesses 47:31

5M ago47:31

47:31

Networking and Business Growth in Asphalt Paving In this episode of the Pave It Forward podcast, Kevin Gray and Phil Metzger share expert strategies for maximizing ROI at industry events. Learn how to set up an effective booth, network with potential clients, and turn connections into profitable opportunities for your asphalt paving business. Liste…

1
Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake Holders 23:35

5M ago23:35

23:35

Send us a text In this episode, hosts Roman Trebon and Kevin Metzger interview Katie Clark, Implementation Manager at PocketHealth, about the critical process of securing internal stakeholder buy-in for major initiatives. Katie shares her expertise on understanding different stakeholder types, generating momentum, crafting compelling messages, over…

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Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education 31:47

5M ago31:47

31:47

Send us a text AI Revolutionizing Customer Education: Insights from Kristine Kukich In this enlightening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger dive deep into the transformative impact of AI on customer education with guest expert Kristine Kukich, principal owner of The Training Sherpa. Kristine share…

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