Best Eugenia Schipelliti Jeff Johnson Podcasts (2025)

1
ControlUp for Microsoft 34:10

5d ago34:10

34:10

In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment. Real-time troubleshooting and remediation for Microsoft Intune End-to-end visibility for AVD and Windows 365 Get control over your Windows 10 to Windows 11 Migrations Make Microsoft Teams as reliable as a landline Be alerted when…

1
ControlUp for Web and SaaS Applications 23:42

15d ago23:42

23:42

In this episode, we talk to Joel Stocker about ControlUp's latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today's hybrid wor…

1
Welcome to the Future of Contact Centers! 15:19

2M ago15:19

15:19

In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies tha…

1
ControlUp Enrich v 2.0 10:50

3M ago10:50

10:50

In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, pr…

1
Advanced Agent Deployment Options for Edge DX 15:31

4M ago15:31

15:31

In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent…

1
Spooky Myths About Supporting Any Desktop, Any Device, Anywhere 32:22

5M ago32:22

32:22

In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is…

1
Secure DX Custom Actions 15:33

6M ago15:33

15:33

Secure DX has a great security catalog of vulnerabilities, misconfigurations for scanning and remediations. But sometimes there is no remediation or sometimes you need a custom scan and remediation not in the catalog. Secure DX custom actions allow you to create any scan and remediation to make your environment more secure and compliant.…

1
What are customers talking about 23:22

6M ago23:22

23:22

Join Jeff and Eugenia as they chat with Joe Stone (arguably the coolest name ever) about the latest customer trends. They dive into hot topics like Windows 11 migration, cloud migration, Unified Communications, and how to enhance platform capabilities with scripting.By Eugenia Schipelliti | Jeff Johnson

1
ControlUp support for Amazon WorkSpaces 18:11

7M ago18:11

18:11

In this version of the Upload, we will discuss how ControlUp can help troubleshoot and remediate the digital employee experience across Amazon WorkSpaces Personal. Listen in to hear from Andrew Wood, and expert in both Amazon WorkSpaces and ControlUp.By Eugenia Schipelliti | Jeff Johnson

1
Edge DX, what can it do, and where to start! 26:10

8M ago26:10

26:10

Sometimes, when I work with new Edge DX customers, I think of a famous quote: "What are you gonna do today Napoleon?" With Napoleon's answer, "Whatever I feel like I want to do, GOSH." I know Edge DX can detect and fix any desktop issue, but where do you start using Edge DX without knowing where to finish? This podcast will discover how to begin fi…

1
DEX: Remediation 13:15

8M ago13:15

13:15

ControlUp can assist in remediating almost any digital employee experience issue. Some remediations are as simple as a pop-up notification to tell the user how to fix something themselves, whereas other remediations use scripts to fix a problem seamlessly. In this podcast, we explore our favorite remediations to give you a sense of what can be acco…

1
DEX: Maintenance 12:43

8M ago12:43

12:43

As discussed in previous podcasts, we use ControlUp to help troubleshoot and remediate Windows, macOS, and Linux. This podcast discusses how scripts can be essential for maintaining desktop computers for years to maintain performance and reliability.By Eugenia Schipelliti | Jeff Johnson

1
ControlUp and Windows 11 Readiness 26:31

8M ago26:31

26:31

Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process. 🔍 Key Benefits: Seamless Migration: Effortlessly transition to Windows 11 with minimal disruption. Real-Time Monitoring: Gain…

1
What's new with ControlUp for physical endpoints 23:44

10M ago23:44

23:44

Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what's now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what's new.By Eugenia Schipelliti | Jeff Johnson

1
DEX: Troubleshooting 13:54

1y ago13:54

13:54

ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.By Eugenia Schipelliti | Jeff Johnson

1
DEX: Alerting 14:23

1y ago14:23

14:23

When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queu…

1
Unified Comms monitoring with a live caller dashboard 9:46

1+ y ago9:46

9:46

Troubleshoot UC calls as they happen with ControlUp's unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.By Eugenia Schipelliti | Jeff Johnson

1
ControlUp Free Tools for Desktop Troubleshooting 14:04

1+ y ago14:04

14:04

At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses. Fix Problems Faster Rapidly resolve desktop, network, and application issues for up to 50 VI…

1
ControlUp at VMware Explore 2023 13:32

1+ y ago13:32

13:32

In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.By Eugenia Schipelliti | Jeff Johnson

1
What's new with Real-Time DX 10:52

1+ y ago10:52

10:52

Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)By Eugenia Schipelliti | Jeff Johnson

1
ControlUp Digital Employee Experience 9:53

1+ y ago9:53

9:53

This episode discusses how the digital employee experience is not just for employees. Everyone wants DEX, but in many cases, IT must focus on optimizing their department before deploying a DEX solution.By Eugenia Schipelliti | Jeff Johnson

1
Fewer support tickets, closed faster, a better desktop experience now! 10:53

1+ y ago10:53

10:53

In this episode, we talk about optimizing IT to close support tickets faster and have fewer tickets, leading to a better experience for both IT and end users.By Eugenia Schipelliti | Jeff Johnson

1
Microsoft Intune and ControlUp Edge DX 6:38

2y ago6:38

6:38

Discover the similarities and differences between Microsoft Intune and ControlUp Edge DX.By Eugenia Schipelliti | Jeff Johnson

1
The women of ControlUp 23:46

2y ago23:46

23:46

Women have found remarkable success in the tech industry, though their journey has been far from smooth. Countless narratives exist that recount the challenges faced by women in tech. In this episode, we delve into the experiences of the Women of ControlUp, highlighting their journey of advancement and professional growth within a technology compan…

1
ControlUp enabling the helpdesk to do more, faster, with less effort. 15:18

2y ago15:18

15:18

In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2. Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the hel…

1
Customer Success Sucesses 19:05

2y ago19:05

19:05

In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech.…

1
4 Questions About Azure Virtual Desktop and ControlUp That You Should Know 21:22

2+ y ago21:22

21:22

Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a …

1
ControlUp automation 14:21

2+ y ago14:21

14:21

Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisf…

1
The ControlUp Community 20:35

2+ y ago20:35

20:35

In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like: What is the ControlUp Community, and how does someone get involved How to develop trust with community members How the community is supportive but not support What is Sambuca Check out the ControlUp Community today…

1
Unified Communications Monitoring with ControlUp 9:51

2+ y ago9:51

9:51

Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and meeting performance data from UC&C vendors into a single pane-of-glass.By Eugenia Schipelliti | Jeff Johnson

1
These are a few of my favorite ControlUp things 16:51

2+ y ago16:51

16:51

Join Eugenia and Jeff as they discuss their favorite features of ControlUp products.By Eugenia Schipelliti | Jeff Johnson

1
Edge DX: cool new features, presented in an old-fashioned way 5:30

2+ y ago5:30

5:30

In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or Eugenia break character or laugh at their own silliness. But seriously, folks, ControlUp Edge EX is releasing some cool new features that aren't old-fashioned at all, and you'll want to learn …

1
THIS. IS. JEOPARDY! 25:14

2+ y ago25:14

25:14

In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid). Enjoy a few laughs in this "daily double" session (it's both fun AND informative) where you'll learn about ControlUp Edge DX, Real-Time DX, Scoutbees, Things about ARP, and Things about Jeff.…

1
How would aliens use ControlUp? 10:30

2+ y ago10:30

10:30

Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support aliens using Microsoft Teams or Zoom. We look at Unified Communications troubleshooting with ControlUp for Physical Endpoints & Apps (aka Edge DX), how to improve calls and meetings for earthling…

1
What happened at VMware Explore 2022 in San Francisco? 21:00

2+ y ago21:00

21:00

Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was incredible, and ControlUp was there in full force. In this episode of the pod, Eugenia and Jeff talked with Tom Fenton, Trentent Tye, and Joel Stocker about the event, the technology, the sessions, a…

1
Device Management vs. ControlUp DEX Management 14:11

2+ y ago14:11

14:11

In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device management stacks up against ControlUp. Tune in to learn the differences between device management and DEX management (SPOILER ALERT: it’s a "better together story"). ControlUp for Endpoints and …

1
ControlUp now supports Microsoft AVD 14:56

2+ y ago14:56

14:56

In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp’s integration with Microsoft Azure Virtual Desktop. Microsoft AVD is fantastic. It's flexible, scalable, and affordable, and with ControlUp Real-Time DX, we not only make finding and fixing AVD problems easy, but we also lower the cost of an …

1
What's new with ControlUp this last year with Ray Davis 21:37

3y ago21:37

21:37

In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See how he reacts when Jeff and Eugenia discuss all the new ControlUp features, capabilities, and products released this last year.By Eugenia Schipelliti | Jeff Johnson

1
Joel explains DEX management 18:56

3y ago18:56

18:56

In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel talks about the importance of DEX and the solutions ControlUp has developed to manage digital employee experience. Basically, we talk about DEX management for EUC, endpoint devices, SaaS and …

1
Before and After ControlUp with Ray Davis 21:13

3y ago21:13

21:13

Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes through to unravel a problem with, for example, a customer's Citrix VDI / DaaS problem and how time-consuming it can be vs. using ControlUp, where he could spot the problem and fix it in jus…

1
Supporting work from home networks 23:43

3y ago23:43

23:43

Your IT department spends too much time troubleshooting home networks—throwing virtual darts, trying to hit the target of the problem—because home networks are IT's biggest blind spot. In this episode of The Upload with ControlUp, Eugenia and Jeff discuss the problems with supporting work-from-home networks and how ControlUp gives IT line of sight …

1
Edge DX Update with Andy Poulter 10:40

3y ago10:40

10:40

In this episode of The Upload, we talked about feelings. OK, that’s not entirely true. More specifically, we talked with ControlUp’s Edge DX Product Owner, the magnificent Andy Poulter, about what’s new—today, tomorrow, and sometime in the not-too-distant future—in Edge DX. There's a much-requested script library, user sentiment scoring (this is wh…

1
ControlUp at the Bellevue VMUG with Eric Aguila & Tom Fenton 10:08

3y ago10:08

10:08

In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and chatting with Eric Aguila, our Commercial Accounts Executive. We dive into what was discussed in the keynote and Eric gives us the scoop on the happenings at the ControlUp booth and the questions pe…

1
DEX Assessment Report 11:23

3y ago11:23

11:23

What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It’s everything that makes or breaks the …

1
Special Guest Spencer Pitts 16:45

3y ago16:45

16:45

Listen in as we interview Spencer Pitts, Digital Workspace Chief Technologist at VMware. Have fun and gain some insights into his views of the Digital Employee Experience.By Eugenia Schipelliti | Jeff Johnson

1
What’s Coming in ControlUp v8.6? 10:00

3y ago10:00

10:00

Starting in v8.6, ControlUp will integrate with Microsoft Azure, to allow real-time monitoring and management of Azure and AVD resources. You’ll be able to see the relevant metrics displayed in the Real-Time Console and Solve. This long-awaited new integration automatically discovers and collects comprehensive information such as Cost, Health, Conf…

1
Why Edge DX Now? 17:13

3y ago17:13

17:13

Remote work is now a business imperative Millions of us are living the work-from-anywhere life now, and we wouldn’t want it any other way. Remote work is here to stay; IDC projects that the U.S. remote work population will be nearly 60% of the total workforce by 2024. Security and compliance are meaningless when it comes to the digital employee exp…

1
ControlUp for Windows 365 16:54

3+ y ago16:54

16:54

Windows 365 is a cloud PC hosted on Microsoft Azure. We think it’s fantastic; however, Microsoft could do better when it comes to tools that analyze the user’s digital experience. Luckily, there's ControlUp. We provide metrics to Windows 365, so the business knows how to optimize it.By Eugenia Schipelliti | Jeff Johnson

1
Scripts are for kids (and for the enterprise, too)! 21:27

3+ y ago21:27

21:27

In this episode of the Upload, Eugenia and Jeff talk with Trentent Tye, a tech person of interest, about scripts. Did you know that scripts can be a powerful tool for troubleshooting and remediation? Did you also know that ControlUp has an extensive community-driven script library that puts incredible power in the hands of your help desk, so you ca…

1
What Happened at VMworld? 10:41

3+ y ago10:41

10:41

In this episode, we've got ControlUp's own Tom Fenton (VMware Svengali), Trentent Tye (a Tech Person of Interest™️), and Rory Monaghan (EUC expert and all-around awesome human) breaking down all the awesome that happened at VMworld 2021. 1. Expanded ControlUp + VMware partnership! 2. Interesting announcements and what they mean 3. EXPLOSIVE session…

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