Best Eric Bassett Podcasts (2024)

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Ep 162: How to Delegate Without Micromanaging with Eric Bassett and Jake Claus 33:26

4h ago33:26

33:26

Always empower and encourage your managers, even when they make mistakes. Let them know that it's okay to fail and that you're there to support them. In today's episode, Eric and Jake dive into the critical differences between the mindsets of business owners and employees. Eric highlights the importance of leadership, vision, creativity, and risk-t…

1
Ep 161: Actionable Tips to Maximize Productivity with Eric Bassett and Jake Claus 47:05

4h ago47:05

47:05

In today’s episode, Eric and Jake discuss the importance of customer engagement in the pest control industry. They emphasize that spending extra time with customers, understanding their needs, and celebrating wins can significantly enhance retention and create positive word-of-mouth. The conversation also highlights the inspection process as a valu…

1
Ep 160: Behind the Scenes at PestWorld: Tips, Tricks, & Vendor Deals with Eric Bassett and Jake Claus 29:36

7d ago29:36

29:36

In today's episode, Eric and Jake record from Pest World in Denver, Colorado. They highlight the importance of networking opportunities at Pest World and reflect on the educational content available, including vendor education and new technology in the pest control industry. They emphasize the dual purpose of their presence at the event: engaging w…

1
Ep 159: How To Roll Out New Company Policies featuring Eric Bassett and Jake Claus 32:14

14d ago32:14

32:14

In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communicati…

1
Episode 25: Doug Aldrich (Dio/Whitesnake) Interview 45:10

16d ago45:10

45:10

Doug Aldrich was the longtime guitarist of Whitesnake as well as working with Ronnie James Dio for years on such albums as "Killing the Dragon". He also has worked with such bands as, Lion, Hurricane, House of Lords, Bad Moon Rising and Revolution Saints. He is currently a member of The Dead Daisies having replaced Richard Fortus as guitarist in 20…

1
Ep 158: When to Fire a Customer featuring Eric Bassett and Jake Claus 36:24

21d ago36:24

36:24

In the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are ab…

1
Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management 42:40

28d ago42:40

42:40

Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they a…

51
Episode 24: Malcolm Toft (Trident Studios) Interview 41:17

29d ago41:17

41:17

Malcolm Toft has a career spanning over 50 years in the professional audio industry. He started his career at CBS studios in London and went on to work at the iconic Trident Studios. There he began as an audio engineer, then moved to studio manager working on records by The Beatles, David Bowie, T-Rex, James Taylor, Joe Cocker and many others. As a…

1
Ep 156: Building an Empire featuring Allan Draper with .proof Pest Control 44:46

1M ago44:46

44:46

Attending industry events, such as PestWorld, provides a unique opportunity to meet vendors and fellow pest control professionals. In today's episode, Eric and Jake welcome a very special guest, Allan Draper with .proof Pest Control. Allan shares his experience at PestWorld and encourages attendees to step outside their comfort zones, engage with o…

1
Ep 155: Revolutionizing Referrals featuring Phil Kirkeiner with Baton Leads 42:10

1M ago42:10

42:10

One of the most pressing challenges faced by PCCs is managing incoming calls from potential customers who fall outside their service areas or require services they do not offer. In today's episode, Eric and Jake welcome Phil Kirkeiner, co-founder and CEO of Baton Leads. Phil shares his unique path from studying music to becoming an accountant, and …

1
EP 154: Building A Better Tomorrow with Eric Bassett and Jake Claus 40:05

2M ago40:05

40:05

Positive interactions with customers can create a ripple effect within the community. When customers have a good experience, they are more likely to share that experience with others. In today's episode, Eric and Jake discuss several key strategies that PCOs can implement to maintain a positive impact on the industry. In addition, they share insigh…

101
Episode 23: 2024 Hal Lindes Interview 27:58

2M ago27:58

27:58

Hal Lindes became a full-time member of Dire Straits at the end of 1980, shortly after the release of the group's third album, Making Movies. He replaced original co-founding member and rhythm guitarist David Knopfler. Lindes toured with Dire Straits while they were promoting Making Movies and remained with the band while they recorded their fourth…

1
Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus 46:32

2M ago46:32

46:32

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensur…

1
Ep 152: D2D Law Updates: Pros and Cons with Eric Bassett and Jake Claus 38:55

2M ago38:55

38:55

Training salespeople in the pest control industry with honesty, integrity, and a high level of professionalism is essential for the success and reputation of your business. In today's episode, Eric and Jake discuss the importance of being proactive and well-informed about regulations in the pest control industry. In addition, they both share their …

1
Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc. 45:50

2M ago45:50

45:50

Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preven…

1
Ep 150: Green Initiatives and Multi-Generational Success featuring Noah Besheer with Gunter Pest and Lawn 43:43

3M ago43:43

43:43

In today's episode, Eric and Jake welcome Noah Besheer, the fourth-generation president of Gunter Pest and Lawn. Noah demonstrates a strong commitment to incorporating green and sustainable practices into his pest control company. This dedication is evident through initiatives such as the use of electric vehicles and solar power in the company's op…

1
Ep 149: Turning Pain into Purpose featuring Eric Bassett, Jake Claus, and Jana Claus with Natura Pest Control 1:08:59

3M ago1:08:59

1:08:59

This episode comes with a sensitive content warning as it covers topics such as mental illness, family trauma, suicide, and the loss of a child. In today's episode, Eric along side with Jake and Jana navigate the aftermath of the tragic loss of their 14-year son, Jess Melvin Claus. Throughout the episode, they emphasize the importance of recognizin…

1
Ep 148: Growth, Expansion, and Acquisitions Through Networking featuring Michael Bosco with SafeHaven Pest Control 43:39

3M ago43:39

43:39

Building relationships and actively participating in industry associations are key factors in creating opportunities for mergers and acquisitions in the pest control industry. In today's episode, Eric and Jake welcome Michael Bosco from Safe Haven Pest Control. Michael discusses the importance of building relationships, networking, and staying enga…

1
Ep 147: Creating a Culture of Success featuring Josh Fleenor with Pest Pros Pest Solutions 42:47

3M ago42:47

42:47

Building a strong team with aligned core values is crucial for the success and growth of your pest control company. In today's episode, Eric and Jake welcome Josh Fleener, President of Pest Pros Pest Solutions. Josh shares insights into scaling his business, developing a strong team culture, and the core values that have driven his company's growth…

1
Episode 22: 2024 Jean Luc Ponty Interview 36:13

3M ago36:13

36:13

Jean-Luc Ponty is a pioneer and undisputed master of violin in the arena of jazz and rock. He is widely regarded as an innovator who has applied his unique visionary spin that has expanded the vocabulary of modern music. In 1969, Frank Zappa composed the music for Jean-Luc’s solo album King Kong (Blue Note). In 1972, Elton John invited Ponty to con…

1
Episode 21: Jeff Kollman (Alan Parsons) Interview 24:09

3M ago24:09

24:09

Guitarist Jeff Kollman has traveled the far reaches of the globe from the Kremlin Palace to Wembley Stadium, from Dubai to the Capetown Jazz Fests, from midwest metal with his original band Edwin Dare to the likes of Sebastian Bach (Skidrow), to gracing the stage of the legendary Budokan 15 times with Japanese legend Eikichi Yazawa. Jeff has played…

1
Ep 146: Political Stances and Your Pest Control Company featuring Eric Bassett and Jake Claus 34:44

4M ago34:44

34:44

As a PCO, it's okay to have opinions and engage in political discussions, but it's crucial to be intentional about what you say publicly. In today's episode, Eric and Jake discuss why business owners should be cautious about making public statements that could be polarizing. The goal is to ensure that your business remains focused on what truly mat…

1
Ep 145: Important Marketing Updates with LSA and Local SEO featuring Mat Rogers with Lizard SEM 39:01

4M ago39:01

39:01

In today's episode, Eric and Jake dive into the world of digital marketing with special guest, Mat Rogers, COO of Lizard SEM. Mat discusses the latest features in Google's digital marketing landscape and how they impact pest control companies. If you want to stay ahead of your competitors and drive engagement, don’t miss this information packed epi…

1
Ep 144: 20 Tips to Grow Your PCC with Eric Bassett and Jake Claus 47:30

4M ago47:30

47:30

Whether it's through digital marketing, community involvement, or direct engagement, there are numerous ways to grow your pest control company. In today's episode, Eric and Jake address a question posted from Dominion Pest Control in the Bug Bux+ Facebook Group. Dominion Pest Control is a new company looking for advice on how to get customers. Eric…

1
Episode 20: Jeff Aug Interview 25:21

4M ago25:21

25:21

Jeff Aug has been touring as a solo guitarist for the last 25+ years in Europe and the United States, set two Guinness™ World Records, and landed a #1 album on the Apple iTunes Acoustic Music Charts in the United States. Originally from Washington, DC, Jeff has been living in the Alps' foothills in Southern Germany for 20+ years. He has toured with…

1
Ep 143: Leveraging NPMA and PPMA Tools featuring Jim Fredericks with the National Pest Management Association 43:15

4M ago43:15

43:15

In today's episode, Eric and Jake had the pleasure of hosting Jim Fredericks, the Senior Vice President of Public Affairs at the National Pest Management Association (NPMA)/Executive Director of the Professional Pest Management Alliance (PPMA). Jim shared a wealth of knowledge about the resources and opportunities available through NPMA and PPMA, w…

1
Ep 142: 4th of July as a PCO - Legacy and Entrepreneurship 32:25

5M ago32:25

32:25

Light the candles and get ready to sing, because it's America's birthday! In today's episode, Eric and Jake discuss the significance of America as the land of opportunity and the impact of immigrant heritage on their entrepreneurial journey. They explore the value of hard work, the freedom to pursue happiness, and the unique opportunities available…

1
Ep 141: Together We Achieve More featuring Erik Anderson with Utah Pest and Lawn 38:30

5M ago38:30

38:30

In today’s episode, Eric and Jake welcome Erik Anderson, owner of Utah Pest and Lawn. Erik shares his experience in sales, management, and entrepreneurship, highlighting the importance of integrity in sales, the power of networking and starting his own pest control company. Topics include: Introduction (0:00) The Journey of Erik Anderson: From Sale…

1
Owen Husney (Prince Manager) 51:35

5M ago51:35

51:35

As a musician in high school, Owen Husney formed a band and by the following summer had a top 10 charted record in 19 US cities. As adman, Husney wrote commercials for Randy Newman and Little Feat and traveled on the road with Richard Harris, Sonny and Cher, The Rolling Stones, and Alice Cooper. During his stint as concert producer/promoter he work…

1
Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies 44:29

5M ago44:29

44:29

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building. Topics include: Introduction (0:00) Creating the Right Expectations From the …

1
Ep 139: Building the Right Team Early featuring Billy and Taylor Wright with Zona Pest Solutions 45:24

5M ago45:24

45:24

Building a strong team dynamic based on trust and support is essential for the success of your pest control company. Today Eric and Jake welcome Billy and Taylor Wright, owners of Zona Pest Solutions. Billy and Taylor highlight the importance of early hiring to drive growth for their business. By bringing on a new employee, they were able to focus …

1
Episode 19: Geoff Gray (Far & Away Studios) 38:01

5M ago38:01

38:01

One of my mentors in studio recording was a wonderful guy named Geoff Gray who owned Far & Away Studios in New York. I remember graduating from the Center for the Media Arts and finding work as an assistant engineer at his studio back in 1980's. I learned quite a bit about studio recording and producing musicians during my tenure with Geoff. Since …

1
Ep 138: Building a Family Business That Lasts featuring Scarlett Nolen with Truly Nolen 42:23

6M ago42:23

42:23

In today's episode, Eric and Jake have the pleasure of interviewing Scarlett Nolan, the president of Truly Nolan of America. Scarlett discusses the significance of intentional culture in companies, emphasizing the need for proactive discussions and actions to shape a positive work environment. Scarlett also talks about the challenges and benefits o…

1
Episode 18: Foghat (Bryan Bassett) Interview 30:59

5M ago30:59

30:59

Bryan Bassett has over 40 years experience as a professional musician and recording artist and 30 years experience as a recording engineer and producer. Guitarist for "Foghat". Bryan is a songwriter/guitarist/engineer and producer who has worked on Foghat's "Return of the Boogie Men", "Road Cases", "Family Joules", "Live II", "The Official Bootleg …

1
Episode 17: Stuart Epps (Producer/Engineer) Interview 43:04

5M ago43:04

43:04

Stuart Epps’s ‘official’ career in music began in 1967 at Dick James Music (The Beatle’s first publisher) on New Oxford Street in London. Aged only 15, he’d been persuaded by his friend Clive Franks, who was the record cutter at DJM at the time, to leave school and apply to be a ‘runner’. Getting a job as an office boy, he found himself right in th…

1
Ep 137: Data-Driven Growth Strategies featuring Cameron Bawden with Green Mango Pest Control 40:52

6M ago40:52

40:52

In today's episode, Eric and Jake have the pleasure of welcoming back Cameron Bawden a serial entrepreneur and the owner of Hype Farm Premium Home Services, which oversees several successful brands including Green Mango Pest Control. Cameron shares valuable insights on how he has significantly improved his company's profit margins and strengthened …

1
Ep 136: Scaling with Integrity and Trust featuring Matt Thompson with BugPro Pest Control 42:00

6M ago42:00

42:00

EpIn today's special Memorial Day episode, Eric and Jake welcome Matt Thompson, owner and CEO of BugPro Pest Control. Matt shares his inspiring journey from being an Airborne Ranger in the United States Army to unexpectedly finding a fulfilling career in pest control. His military background not only instilled a strong sense of discipline and integ…

1
Ep 135: Cultivating a Performance-Driven Environment featuring Colton Gonzales and Eric Salgado with Firehouse Pest Control 39:36

6M ago39:36

39:36

In today's episode, Eric and Jake had the pleasure of welcoming back Colton Gonzalez and Eric Salgado with Firehouse Pest Control. These returning guests shared valuable insights into their journey from firefighting to pest control, emphasizing the importance of integrity and customer service in their business model. In addition, by establishing a …

1
Episode 16: Rich Williams (Kansas) Interview 41:47

6M ago41:47

41:47

With a legendary career spanning five decades, KANSAS has firmly established itself as one of America’s iconic classic rock bands. This "garage band" from Topeka released their debut album in 1974 after being discovered by Wally Gold, who worked for Don Kirshner, and have gone on to sell more than 30 million albums worldwide. Rich Williams is one o…

1
Ep 134: Building a Strong Company Culture Through Brand Identity Featuring Shane Mantz with Magna Pest Solutions 32:34

7M ago32:34

32:34

Storytelling is a powerful tool that can be used to build connections and trust with customers, clients, and employees. In today's episode, Eric and Jake welcome Shane Mantz, the regional operations manager at Magna Pest Solutions. Shane discusses the importance of creating a strong brand identity based on core values. In addition, by understanding…

1
Ep 133: Overcoming Hiring Challenges Featuring Dennis Kuchta with Wise House Environmental Services 39:43

7M ago39:43

39:43

In today’s episode, Eric and Jake welcome Dennis Kuchta, founder and CEO of Wise House Environmental Services in South Florida. Dennis sheds light on the struggles many business owners encounter in attracting individuals with a strong work ethic and commitment to their roles. He also expresses his concerns about not wanting to sacrifice customer ca…

1
Steve Vai Interview 53:18

7M ago53:18

53:18

Steve Vai needs no introduction! A virtuoso guitarist, visionary composer, and consummate producer who sculpts musical sound with infinite creativity and technical mastery, Steve Vai has awed fans of all genres with his exceptional guitar skills and musicianship for decades. At age 12, he started taking guitar lessons from Joe Satriani. At 18, he b…

1
Larry Crane (Tape Op Magazine) Interview 37:01

7M ago37:01

37:01

Larry Crane is an American editor and founder of Tape Op Magazine and recording engineer/owner of Portland's Jackpot! Recording Studio, He is also a freelance engineer, and the archivist for the estate of musician Elliott Smith. Jackpot has recorded the likes of Built to Spill, Wooden Shjips, Sleater-Kinney, Sonic Youth, Spoon, R.E.M., The December…

1
Ep 132: Changing the World Through Pest Control: Featuring Rian & Noelle Goins with Get Goins Pest Control 45:21

7M ago45:21

45:21

In today's episode, Eric and Jake had the pleasure of speaking with the dynamic husband and wife duo, Rian and Noelle Goins, owners of Get Goins Pest Control in Los Angeles. They share their incredible journey from inheriting a small client list to building a thriving business through the power of social media and referrals. The Goins couple is not…

1
Ep 131: Scaling with Purpose: Featuring Casey Jones with Hydra Pest Control 36:39

7M ago36:39

36:39

Building a pest control company should align with personal goals, not just financial gain. In today's episode, Eric and Jake welcome Casey Jones, owner of Hydra Pest Control. Casey emphasizes the importance of starting a business with the end goal in mind and focusing on creating a company that aligns with personal values and long-term goals. He sh…

1
Episode 15: Stu Hamm Interview 37:50

7M ago37:50

37:50

Stu Hamm is an iconic bass player who attended the Berklee College of Music in Boston, where he met guitarist Steve Vai and, through him, met Joe Satriani. Hamm. He played bass on Vai's debut solo album, Flex-Able, which was released in 1984. Hamm has performed and recorded with Steve Vai, Frank Gambale, Joe Satriani and many other well-respected g…

1
Episode 14: Uli Jon Roth Interview 20:15

7M ago20:15

20:15

In the year 1973, Uli’s friend, Michael Schenker, quit the already established band Scorpions to join UFO in England. This lead to the break-up of the Scorpions, which his brother, Rudolf Schenker, had formed in the Sixties. But before leaving the band, Michael asked Uli to take his place instead. Later that year, the two remaining members of Scorp…

1
Ep 130: Building a One-Stop Pest Control Shop: Featuring Degen Perry with Black Pearl Pest Control 34:35

8M ago34:35

34:35

From door-to-door sales to owning a pest control company, this story is one of hard work and determination! In today's episode, Eric and Jake had the pleasure of chatting with Degen Perry, owner of Black Pearl Pest Control. Degen shares his journey from considering a career in dentistry to becoming a pest control owner during the uncertain times of…

1
Episode 13: Dave Mason Interview 22:39

8M ago22:39

22:39

Dave Mason left Traffic in 1969 to pursue a solo career in the U.S. Dave has penned over 100 songs, has 3 gold albums: Alone Together, Dave Mason, Mariposa De Oro, and platinum album Let It Flow, which contained the top-ten single “We Just Disagree”. In addition to cranking out hits, Dave has performed on, or contributed to, a number of famous albu…

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Ep 129: Evaluating and Improving Your PCC Featuring Shad Teerlink with Evolve Pest Control 39:06

8M ago39:06

39:06

Leadership, empathy, and inspiring team growth are essential elements in building a successful pest control company. In today's episode, Eric and Jake welcome Shad Teerlink, CEO of Evolve Pest Control. Shad shares his experience of establishing and expanding Evolve Pest Control, highlighting the necessity of ongoing evaluation and improvement in bo…

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