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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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The Self-Employed Life

Jeffrey Shaw

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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
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Welcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.
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Craft Business Life

Craft Business Life Podcast

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A podcast about the day-to-day lives and careers of actors and other artists. [email protected] This podcast will always be completely free and completely ad-free but if you wish to support it you can do so here: https://www.gofundme.com/craftbusinesslifepodcast Thank You So Much
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Hosted by Colin Murphy, the Torcana podcasts are for anybody who wants to learn more about building a rental property portfolio with strong cash flow and stable tenants. In plain English and with lots of real-life examples, Colin & his guests talk about the lessons learned and mistakes made when buying, renovating, managing and selling millions of dollars worth of rental properties. They focus on the nuts and bolts of real estate investing and try to give actionable and practical tips with e ...
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If you like to ask questions, dive beneath the surface, and learn about fascinating individuals, you’ve found your home. Join Nick Standlea for long-form conversations with authors, entrepreneurs, creators, athletes, scientists, entertainers, and other brilliant guest experts. You can follow Nick and the show on Instagram: @NickStandlea. A little bit about Nick: He earned a perfect score on the SAT, but thinks standardized tests are overrated. He won grants to teach kids to surf in China, ex ...
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show series
 
You've likely heard about a growth and fixed mindset. In this episode, I take that to a whole new level that is proving to be a distinguishable difference between those that thrive in business and those that struggle to get past whatever level they are currently at. It's what I'm calling an Alchemy Mindset. Contact Jeffrey – Website Books Watch my …
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Pricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principles to not just set prices, but make your customers feel they’re getting a great deal? That’s what this episode of The Intuitive Customer is all about.…
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"Mindfulness isn’t about shutting off your thoughts—it’s about choosing which ones fuel success." Welcome to a deep-dive into the reality of performance—both on the field and in life. On this episode of The Nick Standlea Show, I sit down with Micha Shaw, a former elite athlete turned mindfulness coach, to dissect what it really takes to win when th…
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In this episode of The Self-Employed Life, I had the great pleasure of speaking with Cara Poppitt, author of Big Freakin’ Change: How to Gain Confidence by Stepping Out Before You Are Ready, about the process of implementing change. Cara explains that courage is the starting point, with confidence following later, and encourages listeners to embrac…
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Episode Summary: Are you evoking the right emotions in your customers, or are you unknowingly driving them away? In this episode, Colin Shaw and Professor Ryan Hamilton dive deep into the fascinating (and often overlooked) world of customer emotions. Emotions are at the heart of every customer experience—from frustration and neglect to trust and ha…
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In this episode you'll learn about one of the biggest changes in marketing and sales, the reason for it, and what you can do about it. I can almost guarantee it's going to warrant some changes in either your digital platform, customer engagement, or both. Important information and perspective change.…
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Episode Summary: How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former corporate leader turned coach. Together, they dive into why fostering openness in te…
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In this episode of The Self-Employed Life, I had the pleasure of speaking with Jessica Pettitt, author of Good Enough Now: How Doing the Best We Can with What We Have Is Better than Nothing. Jessica highlights the importance of accepting yourself and finding balance between imperfections and growth. Our conversation delves into how releasing the pr…
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On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale. According to TELUS Digital research, 62% of consumers would choose a more personalized experience over a faster experience. But despite the demand, the BCG Personalization Index indica…
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Episode Summary How do you set yourself apart in an ever-evolving professional landscape? In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive deep into the career lessons they’ve learned over decades of navigating the twists and turns of professional life. This isn’t just another list of career tips—it's a roadmap for thriv…
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Business is a cycle of ups and downs. If you're feeling the pinch, if your business is slowing down or you fear it might, these strategies will be business-saving. If your business is thriving, great! But learn these strategies for when it's not. Contact Jeffrey – Website Books Watch my TEDx LincolnSquare video and please share! Valuable resources …
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🚨 Albert Puig, the former director of La Masia—Barcelona’s world-renowned youth academy—and Bernat Franquesa, his co-founder at APFC Courses, join The Nick Standlea Show to share their insights on soccer development, life lessons, and teaching creativity. 🔑 Key Takeaways: How La Masia became the "Silicon Valley of Soccer" Why the best players focus…
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Episode Summary In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton delve into the fascinating world of customer habits. Colin shares his recent experiences shopping at Publix, Aldi, and Whole Foods, uncovering how deeply ingrained habits shape our decisions as customers. The discussion explores the psychology behind h…
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In this episode of The Self-Employed Life, I had the pleasure of speaking with TJ Slattery, founder of Crowsnest Consulting, about the key elements of successful business models. We discussed the importance of having a solid plan, staying focused on priorities, and taking that leap of faith to move your business forward. TJ shared valuable insights…
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Episode Summary In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive into the predictions shaping 2025 and their implications for customer experience. From economic uncertainty and its emotional impacts to the rise of AI in search behavior, they explore how these trends will influence customer decisions and business strategi…
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It's the beginning of a new year and perhaps you want to increase sales and grow your business. Whether you love sales as much as I do or find it incredibly uncomfortable, what I want to share with you I believe has the potential to increase sales, make an amazing experience for your customers, and maybe motivate you so sales becomes your favorite …
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Today we dive into the wisdom of Naval Ravikant, as captured in "The Almanack of Naval." (Naval, if you're listening or watching, I would love to have you on the full show for an interview!) This book, curated by Eric Jorgenson, is a compilation of Naval Ravikant's insights on wealth and happiness, drawn from his interviews, tweets, and blog posts …
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Quote of the Episode "If something feels off, it probably is. Trust your instincts and push for clarity—because informed customers are empowered customers." Episode Summary In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton discuss the all-too-common experience of feeling ripped off. Drawing on Colin’s personal experi…
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In this episode of The Self-Employed Life, I had the privilege of speaking with Angela Chee, author of The Power of the Only: Own Your Voice, Thrive in Any Environment. Angela shared her inspiring perspective on how being "the only one" can be a powerful advantage. She emphasized that stepping into your greatness doesn't require the world to change…
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Episode Summary: In this special end-of-year episode, Colin Shaw and Professor Ryan Hamilton reflect on 2024, sharing personal and professional lessons learned throughout the year. The conversation dives into themes of resilience in both life and customer experience, the vital role of community, the need for balance, and the hype surrounding AI. Ke…
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Do you feel stuck in a rut, like you're making little progress towards your goals? What if the key to unlocking your potential lies in the power of tiny changes compounded over time?This episode breaks down the key concepts in James Clear's Atomic Habits. We examine the fascinating concept of compounding as it applies to habits and learning. Just l…
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We are frustrated. Despite years of effort across industries, customer satisfaction has only seen marginal improvement since the 1990s. By marginal improvement, we mean it went up four points. That’s right, four. This stagnation suggests a need for deeper cultural and operational changes to prioritize customer experiences truly. Our discussion in t…
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In this episode of The Self-Employed Life, I had the great privilege of speaking with Amy Kemp, author of I See You: A Guide for Women to Make More, Have More, and Be More – Without More Work. Our conversation focused on the challenges of feeling unseen and the impact it has on personal and professional growth. Amy shared insightful concepts, inclu…
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In this eye-opening episode, Nick Standlea sits down with Sam Mandel, Co-Founder and CEO of Ketamine Clinics Los Angeles, to explore the groundbreaking potential of ketamine therapy for mental health. They discuss ketamine’s effectiveness in treating depression, PTSD, and suicidal ideation while addressing media misconceptions, Matthew Perry's trag…
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Growth is essential for businesses. However, new customers with varying needs, preferences, and identities often accompany growth. Worse, these new customers can annoy or alienate your current customers. So, how do you grow without making your current business blow? Today, we explore the central challenge of growth: expanding your customer base wit…
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On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers. We’ve revisited some of our most impactful topics and compiled eight of the best questions that you, a CX leader, need to ask …
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As we get closer to the end of year, many business owners find themselves having reasons to celebrate and feeling discouraged. Many people are feeling both at the same time. The rollercoaster ride and multiple feelings at the same time are not new to us! Here are some tips on celebrating and dealing with discouragement and the surprising way they a…
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Deborah has a pickle. She is considering implementing a Loyalty Scheme but isn't sure when and how to do so. She thought we could help. We can help. The first question, then, is easy. Now. These things work. They don't create real loyalty, but they get people to keep buying from you, giving you more chances to earn loyalty. It's the second question…
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In this episode of The Self-Employed Life, I had the privilege of speaking with Catherine Roe, founder of Cowart Roe CPA, about effective time management strategies. Our conversation explored common pitfalls in time management and practical solutions to overcome them. Key topics included determining the right workload capacity, creating buffer time…
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Why do customers tell you everything is fine when you ask them face-to-face but then give you a less-than-optimal rating later in a survey? Is everyone duplicitous, or are customers stricken with experience amnesia as soon as they make it to the car park? It turns out that it is neither a character flaw nor a medical condition that causes it. We ex…
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Let's talk about government and Customer Experience. It might surprise you that government and Customer Experience have a tighter relationship than you think. Many organizations, particularly in the private sector, recognize the importance of providing great experiences to keep customers satisfied and loyal. But should governments do the same for t…
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Little bit of context. This guy called me twice before this call and was super excited up until I told him my account number was 12345678. He called back and told me he got cut off. This is the third call about an hour later. The first few minutes are missing because I had to get the iPad to record it. Get bonus content on Patreon Hosted on Acast. …
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On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth. While new customer acquisition acts as the primary growth driver for most B2B brands, the potential for customer success to contribute to growth should not be overlooked. Customer success teams play a critical role in reducing churn a…
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In this episode of The Self-Employed Life, I have the privilege of speaking with Marcia Dawood, author of Do Good While Doing Well, about the transformative world of angel investing. Marcia provides a comprehensive overview of what angel investing entails and explores its potential profitability for businesses. She offers insightful perspectives on…
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Nick interviews Dino Ambrosi, founder of Project Reboot to explore the hidden mechanisms social media platforms use to hijack your time and attention. Dino shares how these platforms, much like cigarettes, are designed to be addictive, exploiting our psychology for profit. He dives into the mental health impacts of mindless scrolling, the culture o…
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Taking unproven routes can lead to exciting new possibilities. However, it could also lead to potential failure. That's what makes life interesting, isn't it? Optimistic thinking has led to groundbreaking achievements, like the moon landing in the 1960s. However, it's important to strike a balance between hope and realism. In today's episode, we ex…
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There are several ways that the success you've worked so hard for can actually work against you. In this episode, I speak about several of the commons patterns of becoming a victim of your success and how you can counter balance the inevitable. Contact Jeffrey – Website Books Watch my TEDx LincolnSquare video and please share! Valuable resources to…
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Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies replicate Maersk’s success? Or are case studies like this more cautionary tales than roadm…
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In this episode of the self employed life, I had the great pleasure of speaking with the best selling author of the book The Luxpreneur: How to Start and Build a Successful Luxury Brand, Elizabeth Solaru about how to build a luxury business. We discussed how clients in the luxury world think, brand and buyer relationships, and several key points to…
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Why did Josh Seiter do what he did? Jack has always read Josh being described as a 'former Bachelorette star’ and always thought this was a little unfair: who is he? Is he "an attention seeking troll who is mocking trans people. All he has ever done has been to get attention and make money off of it"? Or, is there more to the man? Listen to the con…
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