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Engaging Personalities

Anders Boulanger

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Engagify CEO and Engaging Personalities: Fascinating Conversations with Industry Leaders podcast host Anders Boulanger is a certified speaking professional and has been building crowds and generating leads for clients since 2007. You’re gonna love this commercial-free industry leader spotlight show. We feature CEOs, Founders and Sales Leaders from 7-10 figure B2B companies. We’ll learn how they are making a difference in their customer’s lives and how they capture attention and deepen connec ...
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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In just a short 30 minutes you will meet technology leaders, health enthusiast, company CEO's, Drs with cutting edge treatments, and the find the other side of your leaders that you may never know existed.
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While Detroit claimed “Hitsville, USA” at Motown Records, Memphis claimed “Soulsville, USA” at Stax Records. Stax was a scrappy startup that set up shop in an old movie theater and blended emerging R&B styles into the “Memphis Sound” of soul music. And the story of Stax Records can’t be told without Otis Redding. “Security” was the last of four suc…
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Have you ever misheard something in a song or maybe a movie only to later learn what was actually being said? While Pooh and Eeyore aren’t typically hard of hearing, they certainly mistook Owl’s intent in this scene from the 2011 animated film, Winnie the Pooh. Today, you can watch this film with captions and in doing so, it’s very obvious that Owl…
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Mad Men was a study in identities – of characters and of brands. Don Draper, played by John Hamm, is a master of fabrications and storytelling. He understands what motivates Americans of the time even if he doesn’t understand himself. The show explores the brand strategy behind some of the most iconic brands and in this scene, he even discusses a s…
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A product succeeds when it helps customers achieve their goals. Understand their needs, align your solution, and satisfaction will turn into trust—and repeat business. Watch the full podcast episode here: https://youtu.be/MjKdAD5Xerc With our featured guest David Fradin, Product Success Manager at Spice Catalyst. You can also listen to our podcast …
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Kanye West’s 2007 hit, Stronger, paraphrased Friedrich Nietzsche’s maxim, “What does not kill me makes me stronger.” The idea is that the trials, tribulations, and challenges we face in life help us grow. It’s a rallying cry used by many in the face of difficult circumstances. A closer reading within context, however, opens the door to different in…
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Would you read your own content? Marketers often create content they wouldn’t personally engage with, mistaking personalization for simply adding a name. Personalization means tapping into the audience’s needs, making them feel seen and understood in a way that resonates. If your content isn’t relatable or relevant to their challenges, even the bes…
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Good marketers understand what inspires people, their motivations, and how they relate to ideas. Watch the full podcast episode here: https://youtu.be/QtoaWO93kYE With our featured guest, Rachel Anderson, the owner of Pivot Studios and The Human-Centric Leader. You can also listen to our podcast through Apple Podcast, Spotify, Amazon Music, Player …
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When Centauri whisks away Alex Rogan to defend the frontier against Xur and the Ko-Dan Armada in 1984’s The Last Starfighter, he leaves behind his assistant, Beta, to act as a doppelgänger proxy for Alex while he’s away. Beta is a simuloid designed to take the form of a person and act as a stand in for that person. Proxies like Beta are the stuff o…
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In 1962, The King of Rock ‘n’ Roll, Elvis Presley topped multiple charts with Return to Sender, a song about a heartbroken man whose mail to the object of his love is always returned unopened. Over 60 years later, the concept of a handwritten apology sent via mail probably seems foreign when we have access to Snapchat, Whatsapp, and Messenger, amon…
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Listening is the cornerstone of successful networking. When you give others the space to share their story, you build trust and create a foundation for meaningful, reciprocal connections. Watch the full podcast episode here: https://youtu.be/0WmjJT1zi3k With our featured guest Michael Forman, an award-winning communications expert, veteran networki…
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Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from the past year.It’s awfully hard to pick favorites from over 50 guests I hosted in 2024. Each episode was wonderful in its own way. This episode features great moments from Kent Morita, Stacy Sherman, Sarah Hatter, Luke Jamieson, Sarah Caminiti,…
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In 2011, Game of Thrones took the world by storm. Ned Stark, played by Sean Bean, is the head of House Stark, the ruling family of the North. In this scene, we first hear the phrase, “Winter is coming,” the motto of House of Stark. The phrase was used so often that it’s taken on a life of its own, even spawning many popular memes. Simply put, it’s …
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The 1984 video for Magic by the Cars featured a wild cast of characters who rush to surround a backyard pool. Why? Lead singer Ric Ocasek walks on water while singing about how the feeling of being close with someone can be like magic. The entire crowd is fixated on Ocasek throughout the video, even after he leaves the water and walks around the po…
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AI is a powerful tool, but the responsibility for its outcomes rests with humans. It supports processes and enhances efficiency, but every action it takes reflects human decisions. Accountability doesn’t shift—it remains with those who guide, oversee, and approve its use. Watch the full podcast episode here: https://youtu.be/4DLBY8r1cKE Listen: htt…
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In 1981, Billy Idol left his previous band, Generation X, and went solo. His first single was Dancing with Myself, a remix of a UK flop single he’d recorded with Generation X. But by changing the mix to accentuate the vocals and percussion, the new version was perfect for the newly launched MTV. He became one of the first rockstars popularized on t…
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Empathy is a way to uncover what matters to the people you’re engaging with, whether they’re customers, coworkers, or anyone you want to connect with. It's more than just a way to solve problems—it allows you to see things from their perspective. Watch the full podcast episode: https://youtu.be/7h2rmmyCZQk With our featured guest Kevin Finke, a Cul…
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Perhaps the most challenging part of being a founder of a company is dealing with growth. Anne Hathaway’s character, Jules, in the 2015 film, The Intern, grapples with the consequences of her company’s growth and the struggle to let go of certain aspects of the business. Finding the right fit for any job is a challenge – one we’ve recently explored…
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Authenticity goes beyond quick tricks and flashy tactics. It’s about offering real value and showing up with sincerity, so your audience feels connected to something genuine. Watch the full podcast episode: https://youtu.be/W7Me_RK_XRg Listen: https://feeds.captivate.fm/engaging-personalities/ With our featured guest David Griffiths, CEO of Content…
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Perhaps no person loved Thanksgiving more than John Madden. After serving 10 seasons as the head coach of the NFL’s Oakland Raiders, Madden began the part of his career that led him to be the most recognizable name in football. As the color commentator for NFL broadcasts for the next 30 years, Madden’s love of Thanksgiving popularized the “Turducke…
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AI enhances customer experiences by streamlining processes, providing quick responses, and analyzing data at scale. While AI handles routine tasks and delivers efficiency, human touch adds empathy, creativity, and nuanced understanding to complex customer queries. Watch: https://youtu.be/gb87S_O48A8 With our featured guest Rob Dwyer, VP of customer…
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Very few interviews will ever resemble the one Winston Zeddmore went through in the 1984 classic, Ghostbusters. Hired on the spot as the 4th Ghostbuster, Zeddmore, played by Ernie Hudson, was desperate and so were the Ghostbusters. Annie Potts, playing Janine Melnitz, performed perhaps the strangest and shortest first interview ever. Within a minut…
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Rock Hudson gives Elizabeth Taylor a foodie lesson in 1956’s Giant about the origin of barbeque. Barbacoa de Cabeza isn’t a dish that most would immediately think of as “barbeque” today, but the cooking technique is certainly replicated for many kinds of common barbeque. Spanish explorers learned that technique on the island of Hispaniola and broug…
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For many, the 1983 film, WarGames, was an introduction into the world of hacking. Mathew Broderick hacks into a military central computer to play a game not realizing the explosive consequences. The Cold War era fear of launching a nuclear arsenal to begin World War III was purposeful hyperbole at the time. But the supercomputer named WOPR that tal…
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Connecting with your audience isn’t just about explaining concepts, it’s about making them relatable. You can incorporate fun experiences or anything that happens in the moment. When it resonates with your audience, your message becomes something they understand and remember. Watch the full podcast episode here: https://youtu.be/AQAbDddXfyY With ou…
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When Jenny tells Forest Gump to run, well, that’s what he does. But he didn’t just run. He became an All-American kick returner for Bear Bryant’s University of Alabama football team. Later in this 1994 film, Forest runs across the country at least 4 times, inspiring a following that runs with him over the course of over 3 years, 2 months, 14 days, …
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When exhibiting at multiple shows, especially at the scale of tens, hundreds, or even thousands annually, the complexity of data collection increases exponentially. Without a consistent, streamlined approach, valuable potential customers can slip through the cracks. Watch the full podcast episode to know more about how to capture those qualified le…
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The 2019 film, Automation, is bad. It has a poorly written screenplay and awful acting. The worst part of the movie is probably the special effects. For a movie about automation, you’d think they would have used better tools. They could have used Autodesk’s Design and Make Platform to put out something more than a guy in a robot suit but instead, w…
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The Big Bang Theory touched on all kinds of nerd culture, including Role Playing Games, known as RPGs. RPGs can be tabletop games like Dungeons and Dragons or Massively Multiplayer Online games known as MMOs or specifically, MMORPGs. Many RPGs share some specific basics – you create a character that has a specific role, backstory, and specific attr…
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The medical drama, New Amsterdam, features Dr. Max Goodwin as the new Medical Director for one America’s oldest public hospitals. Max strives to do something that seems oddly revolutionary – put patients first. Among his first acts to impact patient experience are to eliminate the Emergency Department waiting room and to bring healthy food into the…
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The video for the 2005 hit, “Dirty Little Secret” by the All-American Rejects featured a montage of people holding up post cards sharing their own “dirty little secrets.” Secrets seem to be part of the human condition, and they’re not limited to individuals. Industries, companies, and functions within companies all have their own dirty little secre…
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A strong, concise quote can enhance your message and capture attention. It gives your pitch an edge, making it more memorable and impactful. Watch the full video here: https://youtu.be/X0BBstVYgwo With our featured guest Mickie Kennedy CEO of eReleases - a traditional press release distribution company that focuses primarily on getting press releas…
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While 1984’s This Is Spinal Tap was the genesis of the “mockumentary” genre, it hit so close to home that many viewers (even to this day) believe that Spinal Tap is a real band. The movie shows multiple event mishaps, including cancelled shows, improperly sized props, equipment malfunctions, and even a misbilling as a puppet show. Working as and wi…
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While it was Muhammad Ali who first used the phrase “different strokes for different folks” when referring to his fighting style, it was Sly and the Family Stone who embodied how we think of it today. While they weren’t the first group to feature both black and white musicians, or male and female musicians, or be a vocal group, or be a rock band, o…
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Customer Experience is on the decline in almost every sector. In 1987’s Planes, Trains & Automobiles, Steve Martin’s character embodied the frustration many customers feel today. His expletive-laden tirade at a disinterested and unhelpful car rental agent played by Edie McClurg might resonate with many customers today. If it were a real company, so…
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What if there was a better way to communicate with your boss or colleagues? When guiding someone, it's important to consider their natural communication style. Instead of offering one-size-fits-all advice, tailor your approach to what works best for them. This ensures more effective and meaningful interactions. Watch the full episode: https://youtu…
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For nearly 50 years, a mere two musical notes have evoked suspense for those who have seen the 1975 film, Jaws. The movie launched the career of composer, John Williams, and the movie became the prototype of the summer blockbuster. Roy Schneider’s character, police chief Martin Brody, leads a small team of two experts to go after the beach town’s b…
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The Six Millon Dollar Man (a.k.a. Steve Austin) was the result of an opportunity to design a man who was augmented with technology. The 70’s series ran from 1973 to 1978, if you include the first 3 “pilot” episodes that were actually made-for-TV movies. Its use of slow-motion combined with “bionic” sound-effects made Steve Austin (and Lee Majors, t…
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Tina Turner’s hit, We Don’t Need Another Hero (Thunderdome) was the theme to the 1985 film, MAD MAX: Beyond Thunderdome. Given her personal history, one might imagine this song having meaning well beyond the movie’s themes. Afterall, heroes are typically portrayed as men deserving our admiration. Their flaws are often minimized or outright ignored …
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Customer Experience initiatives can often feel like we’re doing something as complicated as learning to fly. Tom Petty’s 1991 hit was inspired by a quote from a pilot who said that the hardest part was coming down. That safe landing is ultimately the return you’re looking for when you’re flying. It’s a fairly simple way to measure success. For Cust…
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Eternal Inflation is the idea that baby universes are being created all the time. It’s actually a dominant theory in cosmology today, not just an idea invented in the Marvel Cinematic Universe. When Tom Holland’s Peter Parker (aka Spiderman) starts babbling on about the multiverse in 2019’s Spider-Man: Far From Home, he’s actually babbling about cu…
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In 1978, James Burke, a science historian, brought us the TV series Connections. His interdisciplinary approach to exploring the history of scientific achievements demonstrated how interconnected so many things were. Burke’s contention was that one cannot consider the development of any piece of the modern world in isolation. Isolationist thinking …
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Just because you attach numbers to something doesn’t necessarily give it credence – Even Ron Burgundy can sniff that out. This scene from 2004’s Anchorman: The Legend of Ron Burgundy featuring Will Ferrell as the title character and Paul Rudd as Brian Fantana encapsulates a quote popularized by Mark Twain – “There are three kinds of lies: lies, dam…
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The 2013 film, Wolf of Wall Street, perfectly illustrates the power of FOMO in this scene. Leonardo DiCaprio’s character, Jordan Belfort, uses a detailed sales script to elicit FOMO to drive stock purchases from strangers. First identified in 1996 by marketing strategist Dr. Dan Herman, FOMO, or Fear Of Missing Out, is a driving force behind many d…
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Most professionals are hired primarily to manage the logistical side of trade shows, ensuring smooth operations and seamless execution. However, to maximize the impact of these events, it's important to go beyond logistics and engage in high-level decision-making. Watch the full episode: https://youtu.be/X0187nA7T_8 With featured guest Chris Bruce …
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The 1965 Beatles hit, Help!, was written during the height of Beatlemania. Released a month before their famous record-setting concert at New York’s Shea Stadium that drew over 55,000 screaming fans, it went to #1 in both the UK and US and was the fourth of six straight #1 singles in a row for the Fab Four. The little band from Liverpool was now th…
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Your presentation deck should feel like a gift to your audience. The content should be clear, compelling, and structured like a narrative to keep the audience engaged from start to finish. Watch full episode: https://youtu.be/yV7fplbP5Tk With featured guest Alyssa "Twist" Light a keynote speaker who teaches people how to cultivate the connections a…
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Always Look on the Bright Side of Life is the comedic conclusion to Monty Python’s 1979 film, The Life of Brian. If you’ve never seen the film, the irony is that it’s sung by Eric Idle’s character to Graham Chapman’s character, both of whom are being, quite literally, crucified. It’s come to signify the “stiff upper lip” spirit of the British peopl…
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Similar to a website, at tradeshows, you can analyze data to see which messaging or content is engaging attendees, helping you decide what to improve, phase out, or expand based on their interactions. Watch full episode: https://youtu.be/gOrAUxPvw4U With featured guest Carmine DeFalco, President of Pixel Light Digital Media, Inc. You can also liste…
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Resilience can be embodied many ways. In the case of the Beastie Boys’ 1989 album Paul’s Boutique, which featured Looking Down the Barrel of a Gun, it’s embodied by the fact that the album, a flop on release, went double platinum in 1999, nearly 10 years after its release. In the lyrics, they mention Bruce Willis who’s come to embody resilience bas…
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In the world of punk music, there’s probably no greater insult than to be labeled a sellout. In 1980, the Dead Kennedys were assuredly not sellouts. Invited to the 1980 Bay Area Music Awards to play their indie hit, California Über Alles, the Kennedys did exactly what you would expect a punk bank opening for the likes of Eddie Money and Huey Lewis …
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