A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub. Take our FREE UX Writing course: http://bit.ly/2PBDMWy
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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it ...
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On The Product Porch, every topic is a product topic. Dive into casual conversations on product management and career growth, woven with pop culture and real-life insights. Each episode offers actionable takeaways as the hosts tackle pressing questions and challenges in the product field. Settle in with Joe Ghali, Ryan Cantwell, and Todd Blaquiere!
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The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.
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SaaS Stories is my not-so-secret quest to learn what it truly takes to succeed in the world of SaaS—and I’m inviting you along for the ride! I have the pleasure of sitting down with brilliant minds and industry trailblazers to explore their journeys, uncovering the secrets behind their growth, the gaps they spotted in the market, and what really drives them. It’s not all smooth sailing—there are challenges, unexpected turns, and moments of reflection where they share what they’d love to chan ...
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The CISO's Gambit podcast is a pragmatic cyber risk dialogue between cyber security leaders from leading organizations, like Zscaler. Topics span technical and non-technical aspects of cyber risk, cybersecurity, privacy, transformational change management, and the evolving role of the CISO as a thought leader and change agent. The podcast covers current risks, what's on horizon, and how CISOs can help deliver business value that lowers risks, flattens the total cost of controls, and reduces ...
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Disability rights is the next frontier in civil rights. We believe education is the key to building an inclusive society and ensuring that all students are given an equal opportunity. The Inclusive Education Project Podcast, hosted by Special Education and Civil Rights attorneys, Amanda Selogie and Vickie Brett, offers a fresh, smart perspective on what it takes to truly make our educational systems and communities inclusive. Tune in each week as Amanda and Vickie share insight on topics ran ...
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Improve your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
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Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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Designed Today brings you insights to help bridge the world of Design & Business. I’ve centered my career on being the bridge between the “design eye” and the “business mind”. Learn how you can improve your design, branding, marketing, and advertising skills all in one place. In this show, we’ll explore the startup world, flexing the entrepreneurial muscles, from a User Experience perspective.
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The Business of Apps podcast brings you actionable insights from the leaders of the global app industry and the world’s fastest growing apps. App marketing professionals, product managers and developers share the latest approaches to building, marketing and monetizing mobile apps. Every Monday we have a candid conversation with app industry professionals about specific topic that may cover app marketing, mobile advertising or app development and we also help our listeners to get to know our ...
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The Productized Podcast is produced by Productized. A series of interviews with product innovators, successful makers, and entrepreneurs. Our main focus is on products at the intersection of digital and physical, on software, web and mobile, created by startups as well as big companies. We hope those who listen to the ideas on this show are inspired to action!
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The quality of our relationships reflects the quality of our lives. As human beings, we are created to relate to others in healthy ways. Empathy allows us to understand one another's emotions, needs, wants and desires, which allows for a sense of human connectedness. In the best of relationships, emotions, triggers, needs, wants and desires are honored by all parties. However, when we are dealing with those with high narcissistic traits, we often discover a lack of boundaries, tremendous emo ...
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Interviews and news with Chicago's biggest players in technology, design, and venture capital.
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In today's world, data is everywhere, but let's face it, it's not about how much data you have, it's about how you use it. Success comes from not just collecting and analyzing numbers, but from understanding the story behind those numbers and using them to drive your business forward. Join us as we put down the 1s and 0s and dive into practical tips that real leaders use to navigate through the vast sea of data and make better business decisions.
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Podcasts for each week of EDT 563 a UMaine Online course about design thinking, education, technology, and human centered, empathy fueled problem solving
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The Insightrix Podcast
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Insights to innovation. Together we dig in with industrial designers, professors, business leaders, and entrepreneurs to extract the hidden tips, techniques, and mind-states that drive the act of creating sustainably. If you love Design, this is the place to be. If you acknowledge the challenges ahead for humanity and want to make a difference, you are in the right place. If you are infinitely curious about the world around you and love stumbling upon morsels of inspiration, this is the plac ...
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#215: Empathy-based onboarding: boosting conversions and user experience with Yeva Koldovska, Product Manager at Headway
24:18
24:18
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A busy life of an app marketer is full of problems, you don’t need me to tell you this. But here is the special one that you may stumble upon. How can you do both at the same time - truly care about your app users needs, making their life easier and meet your financial bottom line? I’m really glad if you already know the answer or you never encount…
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#219: “Beyond 2024: innovative user acquisition strategies” App Promotion Summit San Francisco panel
44:08
44:08
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This week, we are pleased to offer an exclusive bonus episode. As you know, we organize the App Promotion Summit several times a year to bring together app marketing, growth, product, CRM, and revenue executives. These events feature panels where industry professionals share their experiences and insights on emerging trends that significantly impac…
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Designing Workplaces & Companies with Alicia Grimes
40:42
40:42
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Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately delive…
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Building Trust in AI with ServiceNow's Now Assist Guardian
22:54
22:54
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In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explore…
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Leveraging Pricing as a SaaS Growth Strategy | From Per-User Fees to Value-Driven Models
46:22
46:22
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Join us as we welcome Bill Wilson from Pace Pricing, who brings a wealth of experience in B2b SaaS pricing. Having coached over 400 SaaS founders, Bill shares invaluable insights into the vital role of transparent pricing in building customer trust and disrupting industries. We challenge conventional wisdom by examining the risks of opaque pricing …
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Reimagining Marketing with Empathy and AI
27:29
27:29
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Discover how empathy reshapes marketing as Tara DeZao, Product Marketing Director for AdTech and MarTech at Pega, joins us to unravel the complexities of customer journeys and data privacy. Together, we examine the crucial role brands play in responding to customers' needs by meeting them in pivotal moments and providing solutions that resonate rat…
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Advocacy, Equity, Inclusion for Even the Most Marginalized with Patrick Jones
25:59
25:59
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Grassroots efforts usually work to bring about change. Unfortunately, our political leaders don’t look closely at education, disability rights, and reform in the same way we discuss these topics here in this space. Our goal is always to spur more conversations about education, disability rights, civil rights, and support for marginalized communitie…
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This week Clinton is joined again by VP of Engineering and Frictionless Enterprise author, Nate Berent- Spillson. In this episode they discuss the importance of a balanced approach to measuring developer performance through various metrics as well as the role of AI in transforming software development processes. They also explore the challenges of …
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#218: Future of advertising: privacy and AI with Gaylord Zach, Head of Mobile Product at Verve
21:41
21:41
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In this episode, we delve into the evolving landscape of digital advertising, where privacy and precision intersect. Our guest, Gaylord Zach, Head of Mobile Product at Verve, brings his expertise to the forefront, exploring how the advertising industry can adapt to a privacy-first world without sacrificing effectiveness. With regulations like GDPR …
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Navigating the AI Landscape in Financial Institutions w/ Shekhar Vemuri
1:24:09
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In this episode of the Digital Banking Podcast, Josh DeTar spoke with Shekhar Vemuri, SVP, CTO, VP Analytics at EXL Analytics. Vemuri shared insights on the evolution of AI in banking and its practical applications. Vemuri explained how AI has progressed from basic automation to more complex tasks like understanding unstructured data. He highlighte…
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Europe eyes digital sovereignty despite pessimistic cybersecurity outlook
35:55
35:55
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In a room of 50 CISOs, if only one said we're winning the war against cyber threats, what does it tell us? Tony Fergusson, CISO in Residence at Zscaler, and Casper Klynge, newly appointed Vice President and Head of EMEA Government Partnerships at Zscaler, unpack the quandary facing Europe and other regions where bold ambitions to adopt security and…
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From Homelessness to Tech Innovator: Roann's Journey to Revolutionise Furniture Delivery with Cobber
41:33
41:33
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What if personal adversity could lead to groundbreaking innovation? Meet Roann Junio-Hartman, the visionary CEO of Cobber, whose inspiring journey from homelessness ignited a transformative idea: an Uber-like platform for second-hand furniture delivery. During the pandemic, Roann combined resilience with her computer engineering expertise to create…
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Empowering Retail Performance with Human-Centric Technology
19:39
19:39
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Discover how The Vitamin Shoppe is revolutionizing the in-store and online shopping experience with insights from Scott Devlin, CTO of The Vitamin Shoppe, and Joe Corbin, CEO of JumpMind. We dive into the technological transformation that is unifying The Vitamin Shoppe's commerce capabilities. As we unveil the features designed to streamline operat…
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Clinton, Chris and Nathan on how to develop meaningful client relationships Intimacy isn’t a word you often associate with clients or customers. In this episode from the archives Clinton, Chris Losacco and Nathan Henry chat about the importance of (professional) intimacy. They share tips on how to build lasting and meaningful relationships with cli…
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Clarifying Unclear Product Manager Requests
41:20
41:20
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1:42 - Meet Jeff and his big question for product managers: "How can we ensure we have the right understanding from our leaders?" 4:30 - Ryan emphasizes the importance of focusing on outcomes over outputs to clarify product manager responsibilities. 7:35 - Todd jokes about where their "outputs over outcomes" tattoo should go. 9:20 - Ryan urges prod…
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#217: Cracking international app pricing with Jacob Rushfinn, Founder & Author at Retention.Blog
30:16
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For every mobile app out there there was this moment when somebody in its team was making a decision about the app’s pricing. Coding an app isn’t easy, designing an app is not easy either but when it comes to deciding how much money you’re going to charge for an app, it is more complicated then one would think. Charging for an app copy, in-app purc…
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Empowering Non-Tech Users with AI Solutions
37:53
37:53
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In this episode, we talk with Mark Ogne, CEO of Symplexity AI, about a practical approach to integrating AI into business operations. Mark, a seasoned tech and marketing executive, shares his journey into AI and explains how Symplexity AI goes beyond consumer-facing tools like ChatGPT to help businesses manage large volumes of unstructured data eff…
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Navigating the Digital Marketing Maze with Corey Morris at Voltage
48:26
48:26
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What if mastering SEO could transform your business strategy? Join us as we uncover the inspiring journey of Corey Morris, the innovative CEO of Voltage, a digital marketing powerhouse in Kansas City. Corey shares how an unexpected leap into search engine optimisation led him to take charge of Voltage and focus on specialisation, a crucial strategy…
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Building a Classroom Community of Confident Writers with Rob Sanders
16:43
16:43
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Believe it or not, October is over. It was a busy month for IEP meetings, and the holiday rush is about to begin. In today’s episode, we want to give helpful insights about community building in a classroom through a simple, actionable technique; this conversation will benefit teachers, parents, and administrators–anyone who wants to foster confide…
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Driving Into The Future: With Bridgestone
33:47
33:47
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Cam Ahler and Dan Luttrell on digital transformation at Bridgestone Most people associate Bridgestone with tires, but they’re way more than just that. Bridgestone is constantly innovating to keep their fleets and customers happy and on the road. This week Clinton is joined by Cam Ahler and Dan Luttrell from the Bridgestone team to discuss how they …
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Revolutionize Elder Care with AI Companions
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Step into the world of AI companionship with Jason F. Gilbert, where robots aren't just machines – they're life-changing friends for older adults. Through his work at Intuition Robotics, Jason shares candid stories about Elliq, a companion robot helping seniors fight loneliness and stay sharp. His journey from writing Disney's Miss Piggy chatbot to…
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#216: Balancing profit, people and planet in mobile apps with Yves Benchimol, CEO & Co-Founder at WeWard
20:11
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This episode will a bit usual. Previously, we covered a broad spectrum of app marketing topics that are on all people’s minds - user acquisition, app retention, app monetization, app subscriptions and so forth. Today, we’re going to touch on something that unfortunately isn’t appreciated as much as it should be. If you ever watched the 2020’s movie…
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PrimeBank’s Digital Transformation Journey with Tyler Marshall
1:06:03
1:06:03
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In this episode of the Digital Banking Podcast, Josh DeTar sits down with Tyler Marshall from PrimeBank to discuss the bank’s digital transformation journey. Tyler shares how PrimeBank recently undertook a core conversion, challenging traditional banking practices to improve efficiency and better serve their customers. This transformation allowed P…
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Bridging Physical and Digital with Cutting-Edge Strategies
36:15
36:15
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In this episode, we sit down with Matt Elsley and Nick Larkins from QSIC to explore how music and sound can influence retail success. Matt and Nick, with backgrounds in computer networking and audiovisual systems, share how their expertise helped shape a new approach to enhancing in-store experiences. They discuss the challenges of navigating music…
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Harnessing Authentic Intelligence for business success with forensic fraud researcher, Jan Mielke Schwartz
51:25
51:25
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Imagine a world where your mental, emotional, and spiritual strengths come together to shape the life & business you truly want. In this episode, we’re joined by the remarkable Jan Mielke-Schwartz, a trailblazer in forensic fraud research who started her career as an aspiring family therapist. Jan shares her powerful concept of "Authentic Intellige…
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The Launch and NTT DATA teams on how embracing AI can build a stronger, more caring workforce It’s time to lean into AI literacy. This week on Catalyst, Launch by NTT DATA’s President Tammy Soares is joined by two AI experts, Kim Curley and Wendy Collins, to discuss the human side of AI. They discuss how generative AI can help with the difficulties…
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Episode Description 1:00- Meet Nils Davis 2:47- Nils reminds us that Product Managers are really “Unicorns” in the workforce 7:00- Nils shares his favorite phrase as a Product Manager “Your obvious is your art” 8:47- Nils shares the pros/cons of understanding your “spike” 10:03- We discuss how it's difficult to share our superpower with the people …
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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation
43:00
43:00
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In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of …
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Harmonizing Business Goals with Customer Experience Strategies
30:09
30:09
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In this episode, we sit down with Vinod Muthukrishnan, VP and COO at Webex Customer Experience, to explore his journey from the merchant Navy to co-founding Cloud Cherry, a company focused on improving customer experiences. Vinod shares how he made customer needs a priority, even when technology posed challenges, which eventually led to Cloud Cherr…
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From Tech Visionary to Cybersecurity Pioneer: Vaughan Shanks on Navigating the Digital Threat Landscape and Scaling Startups
41:06
41:06
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Explore the evolving cybersecurity landscape with Vaughan Shanks, CEO and co-founder of Cydarm Technologies, as he reflects on his journey from tech enthusiast in the ‘90s to pioneering cybersecurity solutions for today’s digital threats. Vaughan opens up about the pivotal moments that led him to create his company and the increasing challenges in …
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Education is in Peril with the Implications of Project 2025
17:10
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Today’s episode includes a look into the controversial Project 2025 plan, a 900-page roadmap created by far-right think tanks, like The Heritage Foundation. With the elections looming, we are giving our perspectives on some of the alarming implications of this proposal, particularly its potential to dismantle essential educational protections, eras…
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Enhancing Convenience: On Improving The Customer Journey From Day One
37:54
37:54
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Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to th…
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Turning Conflict into Opportunity: Emma Lynch
51:25
51:25
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In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal…
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#214: How online communities fuel app user growth with Sherwin Su, Senior Sales Manager of App Dev at Reddit
26:37
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One of the most important skills in life is the ability to zoom out and take a holistic view on a problem. This approach is really instrumental in marketing as well. If you are an app marketer and your job is to drive growth, you should always take a broader look at where your potential or existing app users spend their time online. On today’s web,…
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Navigating Global Banking Trends: A Conversation with Donat Husjainov
1:21:19
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In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Donat Husjainov, Chief Product Manager at XDataGroup, to explore the transformative power of innovation in global banking. Donat shares insights from his diverse experience, highlighting how Estonia's unique ecosystem fosters a culture of innovation and supports a thrivi…
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From Silicon Valley to Southeast Asia: Patrick Gentry’s Journey to Revolutionising HR Tech with Sprout Solutions
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In this episode of SaaS Stories, I’m excited to be joined by Patrick Gentry, the co-founder and CEO of Sprout Solutions. Sprout, an HR tech company based in the Philippines, has grown into a leading player in the industry, helping mid-market and enterprise clients automate their HR and payroll systems. Patrick shares his unique journey from startin…
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Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales
33:40
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Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the gro…
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Breaking Loyalty Part 3: Fixing Loyalty for the Modern Age
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Join us for the third in our 3-part Series on Breaking Loyalty with Mike Robero, an expert in loyalty and customer engagement. In this episode, we take a closer look at how loyalty programs can evolve to meet the changing needs of today’s diverse consumer base. We address the key question: How can brands "fix" their loyalty strategies to build mean…
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling
1:04:36
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Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for dri…
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Orchestrating Citizen Experience: With Colorado’s William Chumley
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William Chumley on prioritizing customer experience at the state level There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Informatio…
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2:15 What are the Product Management trends everyone is talking about 4:30- Todd asks the question: Are we focusing on the problem at the expense of the solution? 7:00- Joe explains why he believes we have over-indexed on some of the common PM themes 10:05- We are getting paid to deliver- reality check for all PMs 11:45- Ryan tells how this is a st…
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Building Customer Trust: Rachael McBrearty on Scaling SaaS with AI and Human Touch
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Rachael McBrearty, Chief Customer Officer at Evisort brings a wealth of experience from her days at Cisco and LeanData to her current role at Evisort, a leader in AI-driven document intelligence. In this episode, we dive deep into the evolving world of SaaS, customer success, and AI's role in transforming business processes. Rachael’s unique perspe…
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The value of resilient manufacturing with Suvabrata Sinha, CISO in Residence
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Factories face unique and seemingly insurmountable cybersecurity challenges in the increasingly digitalized landscape, but there is a light at the end of the tunnel where leaders can deliver reliable production, secure supply chains, and availability of products and services. Discover how zero trust fits in a world of operational tech, legacy proce…
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The Changing Face of College Admissions and Equity with Emily Chase Coleman
23:26
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In today’s episode, Vickie and Amanda discuss the evolving landscape of college admissions with Emily Chase Coleman, CEO of HAI Analytics. They explore the impact of the COVID-19 pandemic on admissions, highlighting the shift away from standardized testing and the importance of considering diverse factors in admissions decisions. Emily shares insig…
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From the Archives: How Leaders Can Create a Healthy Team Environment
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Brant Beard on how to lead teams towards success Encourage your team to be fearless and you can create a culture of collaboration. In this episode from the archives Brant Beard, Assistant Vice President of Application Services at Parallon, joins Launch by NTT DATA’s Clinton Bonner and Robbie Elliott to discuss fostering healthy team dynamics. They …
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Breaking Loyalty - Part 2: What Customers Want and What Companies Need
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In Breaking Loyalty Part 2, Mike Ribero and Mike Giambattista explore the shift from traditional loyalty programs to building authentic emotional connections that go beyond points and rewards. Mike dives into how loyalty strategies have evolved, emphasizing the importance of seeing customers as more than mere transactions. He offers insights into h…
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#213: Building a cookieless future: mobile strategies for success with Ishan Singh, Activation Lead at Bunq
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OK, this time my setting the stage begins with a disclaimer - the cookies we’ll be talking about on this episode have nothing to do with the ones you love on your dessert. The Oreo cookies future is just fine, it’s not going to disappear anytime soon:-) No, today I have Ishan to talk about what happens in mobile marketing with the third-party cooki…
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Optimizing Member Experience in Digital Banking with Chad Ritchie
1:02:59
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In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomed Chad Ritchie, CIO at Ventura County Credit Union, for an insightful discussion. Ritchie emphasized the importance of aligning technology strategies with member needs and outcomes rather than adopting new tech for its own sake. He highlighted how data control and innovati…
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Breaking Loyalty - Part 1: Unraveling the Loyalty Crisis
31:05
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What if the loyalty programs you rely on are actually failing you? Join me and loyalty expert Mike Ribero, the architect behind Continental OnePass and Hilton Honors, as we uncover the troubling realities facing the loyalty industry in our first installment of "Breaking Loyalty." With member satisfaction plummeting below 50% and a tidal wave of neg…
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The US Supreme Court, Affirmative Action, and the Future of Education
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Today’s episode focuses on a Supreme Court case in favor of eliminating affirmative action, which has huge implications in the world of education. In reality, what the Supreme Court does and how they make decisions stems from who the justices are. With every decision, we should evaluate if it aligns with what we believe and what is best for our cou…
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