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Emergency Intercom

Enya Umanzor & Drew Phillips

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Emergency Intercom is a comedy podcast by Enya Umanzor and Drew Phillips. There is no emergency, but there is an intense need for attention, so maybe listen up… You don’t want to know what happens if you don’t. (we will be violent)
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to build in a haystack of those you shouldn't, best practices for getting those features used, and much more.
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In this series Intercom takes you inside the marketing lessons we've learned the hard, expensive and messy way. We include the insights that helped us grow from zero customers to more than 20,000, but we’ve been careful to be honest and have worked hard to avoid the usual truisms. Instead, we’ve focused on actionable advice we think will benefit any early stage startup – from crafting early messaging, to managing a product launch, to keeping product and marketing aligned.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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The Class Intercom podcast aims to help educators learn how to market their school through social media and empower students to engage in sharing their story. Our goal is to help schools provide a social learning environment which allows educators to teach students digital leadership and professional social content management processes.
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Logan Bartlett is a Software Investor at Redpoint Ventures - a Silicon Valley-based VC with $6B AUM and investments in Snowflake, DraftKings, Twilio, Netflix. In each episode, Logan goes behind the scenes with world-class entrepreneurs and investors. If you're interested in the real inside baseball of tech, entrepreneurship, and start-up investing, tune in every Friday for new episodes.
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Grit

Joubin Mirzadegan

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Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference. This series is hosted by Joubin Mirzadegan, go to market operating partner at Kleiner Perkins, a venture capital firm investing in history-making founders.
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In Depth

First Round

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Welcome to In Depth, a new podcast from First Round Review that’s dedicated to surfacing the tactical advice founders and startup leaders need to grow their teams, their companies and themselves. Hosted by Brett Berson, a partner at First Round, In Depth will cover a lot of ground and a wide range of topics, from hiring executives and becoming a better manager, to the importance of storytelling inside of your organization. But every interview will hit the level of tactical depth where the ve ...
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The Big Access Podcast is all about access control and what ProdataKey (PDK) can provide in this industry. With new innovation and principles, we believe that the best type of access control is one that gives peace of mind, protecting life and property. Listen in as we discuss various topics on this type of business and industry and how you could get started! Not only that, but how you could also become a partner with PDK! Our main goal is to be able to provide people with the best informati ...
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Hi Everyone, Welcome to my podcast where I talk about all things motorbikes. From what I ride, Where I go, good roads to travel on, Bike opinions, Good places to buy motorcycle clothing, Motorcycle Cafes and events and anything else I can think of that will be useful for a listener who loves bikes to know. Thanks for listening and please make sure to add the podcast to your lists so you dont miss out on any episodes Much Love Tony Pony xx
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The Beginning of a Hero™ is a series of two-minute audio presentations for use on elementary school intercom systems. These stories work in conjunction with The Beginning of a FAMOUS Hero™ to portray a wide variety of realistic scenarios in everyday student life, whether in the classroom, on the school grounds, in the neighborhood, or at home. Through these stories, students vicariously learn: PERSONAL RESPONSIBILITY • POSITIVE PERSONAL VISION • POSITIVE RELATIONSHIPS Hundreds of elementary ...
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Every Hero Starts as a Child, and Every Child Can CHOOSE To Become a Hero. This series gives short stories about the Beginning of many Famous Heroes, and relatable things that they did even as a child that made them Heroic, things that AND child can do. Even YOU! A Hero is someone who HELPS others in a special way, while a Bully is someone who HURTS others on purpose, even if it is just hurting their feelings, therefore, a Bully is the OPPOSITE of a Hero. This series is played over the inter ...
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The Hacking UI podcast is hosted by Sagi Shrieber and David Tintner, a designer and developer who are also both entrepreneurs, bloggers, productivity/time-hacking maniacs, and all around tech geeks. The first season of the podcast is titled ‘Scaling a Design Team’, in which they speak with design leaders from top notch companies like Facebook, Apple, Invision, and Intercom, to discuss various team structures, responsibilities, and workflows. After quitting their day jobs to work full time on ...
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An interview series where we talk to designers about how they got started in design, their internship and job experiences. Hosted by Mayank Khandelwal. Subscribe on YouTube for videos + clips!
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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The Deep End by ODF is a podcast where visionary builders, creators, and experts discuss world-changing ideas. We skip the surface level and go in depth into ideas that matter including the futures of commerce, higher education, art, governance, longevity, and more with some of the most exciting figures in these fields. The Deep End is hosted by Julian Weisser and produced by ODF —where we help more people start the best companies. Visit ideas.beondeck.com for show notes and additional essays.
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Re:Growth is the podcast for B2B marketers looking to level-up marketing strategies and grow in their careers. Each season dives deep into a specific theme. We’re talking to senior marketers from HubSpot, MOO, Slack, and more about laying the foundation for growth.
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Welcome to the Minimum Viable Podcast, hosted by Product Manager, Startup Mentor and Voice Technology Leader, Mike Shoss. On this podcast, you'll find a mix of all different aspects of the tech space to current thoughts on new products or tactics. As well as conversations about finance and Green Energy! Previously ShossX Podcast
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Champions of Marketing is a marketing podcast for marketers and entrepreneurs who strive to drive growth with creativity and technology. Join our host, Chikodi Chima as he chats with experienced marketers, entrepreneurs and growth hackers to decode the receipt for growth.
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Brennan's a first-time founder. Jill's a first-time manager. And they've got a lot of questions. In the SoapBox podcast, People Leading People, they interview the people leaders and founders that inspire them most. Forget sweeping statements on the state of management. This is your go-to business podcast for actionable management tips from visionaries at Wealthsimple, Flight Network and more. Learn how they handle all the people stuff that comes up when you lead and manage at a fast-growing ...
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Just The Tips

Paco Aguilar

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Paco is a manufacturer's rep in the Audio & Video industry. His on the job "shop talk" conversations can have a substantial impact on the day to day, nuts and bolts, daily functioning for anyone working with any audio/visual elements. Listen in as Paco brings you just the tips of his conversations to anyone dabbling in the world of sound! Whether you're a professional in the audio industry, a product dealer, podcaster, performer, or a home hobbyist, you're sure to find tips and tricks to add ...
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Hands-On iOS is your go-to guide for app reviews, accessories, your questions answered, and the best tips and tricks for your iPhone, iPad, Apple Watch, Apple TV, and more. Let Mikah Sargent show you how to make the most of your favorite Apple gear! Although the show is no longer in production, you can enjoy episodes from the TWiT Archives.
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Jobs-to-be-Done Radio

The Re-Wired Group

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Bob Moesta and Chris Spiek apply the Jobs-to-be-Done Innovation Framework to current hot topics related to product design, marketing, business strategy, and technology. Tune in for a tactician's view of how the Jobs-to-be-Done Framework is applied to every-day business challenges.
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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Growth Mindset ON is a must for people who want to achieve exponential growth from a personal and professional point of view. From now on, I will be focus mostly on holistic wellbeing and personal development in order to equip you with the mindset needed to overcome limitations and support your growth or shifts. We can also grow sideways. Growth Mindset On: the podcast that equips you with the mindset to achieve emotional success. Connect with me on: LinkedIn: https://www.linkedin.com/in/cri ...
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Build your career as a sound engineer. The podcast for live audio professionals. Interviews with the leading innovators in concert, theatre, and corporate production. Submit your questions: http://buff.ly/Nwpsf0 Nathan Lively is a Career Coach for Audio Professionals, Podcast Consultant for Small Businesses, and Author.
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In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Service Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance of pro…
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We throw a party for Drew’s 26 day old poop!!! We also discuss how we exist on a lunar plane that doesn’t necessarily connect with typical mortal levels. Love at first sight? Alright… sit tight!!! Zocdoc Find and instantly book a top-rated doctor today at https://zocdoc.com/INTERCOM. ShipStation Get a 60-day free trial at https://www.shipstation.co…
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Eoghan McCabe returned to the CEO seat at Intercom with a mission to shake things up. Over the past two years, he's been reinventing the company’s culture, leading with zero apologies, and transforming Intercom into an AI-driven powerhouse. In my latest conversation, we dive into Eoghan’s journey back to Intercom after a two-year break, his bluepri…
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Is the AI hype justified, or is there more to the story? Hear renowned industry analyst Benedict Evans as he cuts through the noise and reveals what AI really means for industries like customer service. Watch this episode here: https://events.intercom.com/on-demand/69b135d5-09ad-4023-a52e-b8a4ea0ee939/?referrer_page=de35aee1-a86c-48bb-8967-f5620d76…
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Guest: Josh Silverman, CEO of Etsy When Josh Silverman joined the board of Etsy, he had one condition: “Don’t ask me to the be the CEO.” And technically, they didn’t ask. One day, he got a phone call informing him the board had elected him as the new CEO, just days before an earnings miss. He knew the odds were against him — layoffs would be necess…
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Welcome to another episode of the Big Access Podcast! Today, Brach is joined by ProdataKey’s Integrations Team Lead, David Jones, to talk about PDK’s integration with Microsoft Entra ID, formerly the Azure Active Directory. Entra ID is a widely-used identity and access management solution that helps organizations to consolidate identity services in…
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Ali Ghodsi, CEO of Databricks (now a $61B company), has become one of the top minds in AI, evolving from researcher to leading one of the biggest AI-centered private companies. In our conversation, he broke down the AI hype cycle in detail and made bold predictions for the future. He also shared his biggest operating lessons from scaling Databricks…
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In this episode of the Content Generation Podcast, we sit down with Dr. Joe Sanfelippo, a passionate educator, leader, and storyteller. With 26 years in education—including 12 as Superintendent of Fall Creek School District—Joe has made a profound impact on his own school community and others nationwide. Now a renowned author and speaker, he travel…
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Guests: Varun Mohan, CEO & Co-Founder of Codeium; and Leigh Marie Braswell, partner at Kleiner Perkins “A lot of people are really bad at knowing what good is,” says Codeium CEO Varun Mohan. Specifically, he’s thinking of startups that hire based on a “logo” — a well-known company on the résumé — rather than exceptional talent. Codeium is based in …
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Steve Blank is an Adjunct Professor at Stanford University, where he co-created the "Hacking for Defense" curriculum for the Department of Defense. As a consultant to top defense and intelligence organizations, Steve brings cutting-edge strategies to the national security sector. Before entering academia, Steve built eight different startups. He he…
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Guest: Sal Khan, founder of Khan Academy AI is poised to change nearly every business, but few are changing as quickly as education. And Sal Khan, who has spend more than a decade manually creating more than 7,000 educational videos, says that’s a good thing. He’s encouraged Khan Academy to focus on “disrupt[ing] ourselves ... more than almost any …
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Welcome back to another episode of the Big Access Podcast! In this episode, Brach is joined by Cody Crossland from Blackwire Designs to have a conversation about automations. As a ProdataKey integration partner, Blackwire Designs offers the Control4 driver, a tool used to integrate a variety of innovative automations into a PDK access control syste…
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What does it take to scale a company from an idea to a $13B industry leader? In my latest episode, Okta CEO Todd McKinnon dives into the essential lessons he’s learned on high-stakes decision-making, managing up to the board, and competing against tech giants like Microsoft. Todd also reflects on his journey to founding Okta, his bold choice to tea…
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John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer se…
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Guest: Matt MacInnis, COO of Rippling One of the most important things a non-founder can do, says Rippling COO Matt MacInnis, is to learn how to operate in the context of the company they’re joining. His CEO, Parker Conrad, “spikes” in certain skill areas, and the rest of the executive team needs to maximize his ability to thrive while “taking care…
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Drew knows what its like to be a woman now because someone talked about his body, if you dont make more edits of enya she will blow herself up and put it on the patreon Shopify Upgrade your selling today and sign up for your $1-per-month trial period at https://shopify.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoices…
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Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.linkedin…
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Nine months into his role as Snowflake’s CEO, Sridhar Ramaswamy sat down for a candid discussion on the journey so far & what’s ahead. He uncovered details about his transition to Snowflake CEO, the operational changes he’s put in place to accelerate product development, and his bold predictions for AI’s future—along with how he’s guiding a vision …
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Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.li…
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In this episode of the Content Generation Podcast, we’re joined by Terry Julian, technology facilitator at Hastings Public Schools. Throughout her 14 years with the district, Terry has worn many hats, managing everything from training and professional development to school public relations and social media. With a focus on elevating district storyt…
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Guest: Jason Kilar, former CEO & co-founder of Hulu and former CEO of WarnerMedia When Jason Kilar was a child, he was obsessed with Walt Disney — not just as a filmmaker or the creator of Disneyland, but as an entrepreneur. He started his career at the Walt Disney Company (where else?) but then got his first opportunity to help build something new…
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our scariest episode yet ShipStation Get a 60-day free trial at https://www.shipstation.com/INTERCOM. Thanks to ShipStation for sponsoring the show! ZocDoc Find and instantly book a top-rated doctor today at https://zocdoc.com/intercom Learn more about your ad choices. Visit megaphone.fm/adchoicesBy Enya Umanzor & Drew Phillips
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Welcome to another episode of the Big Access Podcast! This week, Brach is joined by two members of the PDK team, Jeromy Stokes and Dallan Labrum, to talk all about sensors! By integrating devices such as door position, motion, vapor, noise detection, or glass break sensors into your ProdataKey access control system, you can stay up-to-date with eve…
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Evan Goldberg has been leading NetSuite for 26 years and counting. In this episode, Evan reflects on the journey of building NetSuite—from launching it with Larry Ellison’s support, to scaling through its IPO, and eventually being acquired by Oracle for $9.3B. He shares his leadership philosophies around humor and empathy, lessons learned from Larr…
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The open questions raised by the rise of generative AI are now gradually getting answers. Intercom’s Co-founder and Chief Strategy Officer Des Traynor walks us through how AI went from just about possible to seemingly inevitable over the course of two years. People speculate that AI will be as big as the internet or cloud or mobile, but as Des puts…
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Guests: Joe Thomas, CEO and co-founder of Loom; and Ilya Fushman, partner at Kleiner Perkins Loom CEO Joe Thomas had a lot of things to think about before he sold his company to Atlassian for $975 million: The impact an acquisition might have on the product, how to keep the Loom brand alive, the risk of remaining independent... but it wasn’t until …
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy The big thing is not coming this time and it has ruined drews life. If you drink diet coke you are a bad person SeatGeek Use code INTERCOM10 for 10% off your SeatGeek order*. https://seatgeek.onelink.me/RrnK/INTER…
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Drew Houston has now been CEO of Dropbox for over 17 years. In my latest conversation, he opens up about the pivotal leadership lessons he's learned, the mistakes that shaped the company, and the true challenges of going head-to-head with big tech. We also dive into the highs and lows of fundraising, how valuations can make or break a company traje…
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Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
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Guest: Rony Abovitz, founder & CEO of SynthBee SynthBee CEO Rony Abovitz grew up “really believing” in Star Wars and the idea that there could be benevolent, artificially intelligent beings like R2-D2 and C-3PO. “It wasn't a dystopian vision of the future,” he says. “It wasn't HAL from 2001. It wasn't the Terminator. It wasn't Skynet. It was this k…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy we went to big sur and it was so beautiful it momentarily distracted us from the relentless marching of time and we are going to start hitting each other Shopify Upgrade your business today and get a $1-per-month …
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In this week’s episode, Brach was joined by a familiar face for the Big Access Podcast: MyDoorView’s co-founder, Jeff Santeramo. Sitting down for a conversation at the Phoenix ProConnect event, they talked all about the uses and benefits of video intercom systems. Video intercoms are a two-way communication device allowing visitors to be screened b…
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Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
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Anneka Gupta is the Chief Product Officer at Rubrik, a cloud management and data security company with a US$6B market cap. Before Rubrik, Anneka spent 11 years leading various teams at LiveRamp, including product, go-to-market, and operations. In today’s episode, we discuss: How LiveRamp went from $30M to $200M ARR in 3 years Anneka’s jack-of-all-t…
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In this episode of the Content Generation Podcast, we’re joined by Patrick Cogan, a senior at Pinkerton Academy and a standout student content creator. Patrick started as a sports videographer his freshman year, and since then his passion for video and content creation has grown. Now the school's primary content creator, Patrick has expanded his sk…
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Guest: Sebastian Siemiatkowski, CEO and co-founder of Klarna Living and working in Stockholm, Klarna CEO Sebastian Siemiatkowski thinks a lot about how he’s perceived in Silicon Valley: “I feel like here I am, I am the small, country cousin from Sweden.” And on top of that, he knew that someone like Sam Altman wouldn’t initially think of a European…
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https://www.patreon.com/emergencyintercom join the Patreon for bonus episodes, q&a/topic submissions, livestreams, pay for ky's lobotomy Enya addresses her beef with starting a family and Drew dresses his beef with chocolateers Quince Go to https://Quince.com/intercom for free shipping on your order and 365-day returns. Shopify Upgrade your selling…
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Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
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Eoghan McCabe is the CEO and co-founder of Intercom This was an incredible talk recorded live during the ODF22 cohort. Thanks again to Intercom for hosting. 10 important ideas (and timestamps) from this conversation: 1/ Innocence and Naivety Can Be a Superpower 7:58 - “There was a phenomenal amount of naivety that allowed people to do things that w…
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Guest: Kyle Hanslovan, CEO & co-founder of Huntress; and Ev Randle, partner at Kleiner Perkins Talk is cheap, says Huntress CEO Kyle Hanslovan: “I learned real early on that integrity is like one of the very few things, if not the only thing, you can't buy.” En route to Huntress’ current status as a $1.5 billion firm with $100 million in ARR, he to…
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