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The MSP Sales Podcast digs into the philosophy, strategy, sales training, and techniques that allow a managed service provider to meet their maximum sales potential. For managed service providers who want to scale, we’ll discuss the critical systems that must be in place for every MSP to succeed. We’ll be joined by industry specialists in the IT industry to offer their expert insights. Hosted by Brian Gillette, his own unique and proven empathy-driven sales philosophy has helped generate mil ...
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MSP Insider

MSP Insider

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Weekly
 
MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick. From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and too ...
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Move It or Lose It is a podcast about all things that Move the Mind, Body, Spirit and Soul. Your Host, Kathy Chester is an MS Warrior, Certified Personal and MS Fitness Trainer, Prenatal and Group Fitness Trainer. Having MS and Rheumatoid Arthritis and Epilepsy, Kathy brings insight and an inside view to how important MOVEMENT is to the Autoimmune community. We have fun guests and cover things that maybe others don't want to talk about regarding Multiple Sclerosis and other Autoimmune Diseases.
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Blue Collar Fitness

Josh Sargeant & Connor Burton

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Monthly
 
Bringing reputable and easily digested fitness information to the masses. With over 30 years of experience in Fitness, Josh Sargeant & Connor Burton plan to shake things up in the fitness industry. Their blue collar background brings integrity, hard work, and honesty to the fitness space. Together they're on a mission to combat modern day health struggles and help everyone achieve their fitness goals in an enjoyable fashion. So sit back, relax, and enjoy the show!
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MAKE YOUR MARKeting focuses on insights, strategies, and current digital marketing systems which allow you to avoid confusion, choose the right path, and grow your business. Small business owners are inundated by offers of chop-shop marketing tools and tips; trying to understand which route to pursue can be overwhelming. Pia Larson, entrepreneur and founder of Fingerprint Marketing Agency advises listeners on the mechanics of navigating digital marketing that grows leads and drives business. ...
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In Episode 10 of MSP Insider, host Jeffrey Newton sits down with Brian Gillette, founder of Feel Good MSP and host of the MSP Sales Podcast, for a raw conversation about why most MSPs struggle with sales and the uncomfortable truths about what it takes to grow. Through candid discussion, Brian reveals why technology often creates distance between M…
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Move It or Lose It | Episode 127 | Brian Wallace: MS Michigan Man and MS Disrupted Collaboration Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https://www.pulsedevice.com/ 📸 Instagram: / pulsedevice 🎵 TikTok: / pulsedevice 🌟 Stay Connected & …
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Move It or Lose It | Episode 126 | Adam Powell: Together Again! 2025 MS Events Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https://www.pulsedevice.com/ 📸 Instagram: / pulsedevice 🎵 TikTok: / pulsedevice 🌟 Stay Connected & Join the Community…
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In episode 13 of MSP Insider, host Jeffrey Newton sits down with Jonathan Schofield, a no-nonsense sales pro in the IT services space, who tells it like it is about those painful moments when your prospect's eyes glaze over. Jonathan cuts through the BS about why your monologuing is killing deals, how to spot the exact moment you've lost someone, a…
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Why might SaaS sales reps struggle in MSP sales? On the surface, selling software and selling managed services may seem similar - but the reality is, they require very different approaches. In this episode of The MSP Sales Podcast, we sit down with Tanner Cookson (@ Alternative Payments) to break down the fundamental differences between SaaS sales …
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In this episode of MSP Insider, host Jeffrey Newton sits down with Robert Gillette, founder of MSP Dojo, for a candid conversation about why most MSP sales programs fail and what actually drives results. Through honest discussion, Robert reveals why making hundreds of cold calls isn't enough, how lack of confidence impacts sales meetings "like body…
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In this episode of MSP Insider, host Jeffrey Newton sits down with Keith Marciano, Senior Executive Coach at Pax8 Academy, for a practical conversation about the operational foundations MSPs need before focusing on sales growth. Through candid discussion, Keith reveals why generating more leads without fixing service delivery creates bigger problem…
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More reps, more tools, more activity - does that result in more sales? Not always. Your pipeline might even be full, but the deals just aren’t closing. In this episode, Brian Gillette sits down with Jeffrey Newton, former MSP sales leader turned co-founder at Cyft, to break down a forensic approach to diagnose and fix sales inefficiencies. They dis…
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In Episode 9 of MSP Insider, host Jeffrey Newton sits down with Kevin Clune, founder of MSP Growth Hacks, for an eye-opening discussion about why traditional MSP models are failing to meet modern business needs. Drawing from his experience building and selling his own MSP, Kevin reveals why stepping outside the industry echo chamber might be the ke…
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In Episode 8 of MSP Insider, host Jeffrey Newton sits down with Katie Vreeland, founder of Luminary Creative, for a candid conversation about why most MSPs struggle with marketing and how to actually get started. Drawing from her experience on both sides of the industry, Katie breaks down the common pitfalls and provides actionable steps for MSPs r…
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In Episode 7 of MSP Insider, host Jeffrey Newton sits down with Tim Conkle, CEO of The 20, for a raw conversation about ego, accountability, and why most MSPs are their own worst enemy. With decades of experience scaling MSPs and building one of the industry's largest peer groups, Tim delivers unfiltered insights about what really holds companies b…
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Are you tired of drifting along in a sea of sameness? In this episode of The MSP Sales Podcast, Brian Gillette sits down with Alex Farling to talk about one of the biggest challenges in the managed services industry - standing out in a crowded market. This episode breaks down how MSPs may unknowingly commoditize themselves, and struggle to communic…
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In Episode 6 of MSP Insider, host Jeffrey Newton sits down with Robert Cioffi, CTO and Co-founder of Progressive Computing Inc, for a raw conversation about surviving a devastating ransomware attack and its aftermath. As a 32-year industry veteran, Robert shares the brutal reality of what happens when cybersecurity theory meets real-world crisis. T…
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Tiffany Kairos' life was filled with plans and excitement, but everything changed when she experienced her first seizure while driving. Her unexpected diagnosis with epilepsy led to a whirlwind of emotions and adjustments, forcing her to reevaluate her life and how she navigated her new reality. Tiffany has now been living with epilepsy for 16 year…
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In Episode 5 of MSP Insider, host Jeffrey Newton draws from his extensive experience with TruMethods, Service Leadership Index (SLI), SLIQ, and Sea-Level Operations to challenge conventional wisdom about MSP metrics and performance tracking. With 18 years of hands-on experience implementing various methodologies - from TruMethods' Operational Matur…
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In this MSP Insider Whiteboard Series, host Jeffrey Newton breaks down a powerful concept from his conversation with David Powell (VP of Sales Strategy at Pax8) about AI integration in MSPs. Learn how to think about "the last mile" - where human expertise meets artificial intelligence in modern service delivery. Key Concepts Covered: • The three-la…
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In this episode of 'The MSP Sales Podcast,' host Brian Gillette sits down with Tim Fitzpatrick of Rialto Marketing to uncover the critical overlap between sales and marketing for MSPs. They look at why many MSPs struggle with lead generation and the importance of setting a clear strategy before diving into marketing initiatives. Tim shares his insi…
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In Episode 4 of MSP Insider, host Jeffrey Newton sits down with Matt Lee for an unflinching look at the future of managed services and why many MSPs won't survive the coming changes. As an industry veteran and cybersecurity expert, Matt delivers a powerful wake-up call about the critical challenges facing MSPs in 2025 and beyond. This episode tackl…
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In Episode 3 of MSP Insider, host Jeffrey Newton sits down with Alex Farling, co-founder of Empath, for an unfiltered conversation about the state of managed services and why most MSPs are getting it wrong. With over 20 years in the industry, including founding and selling both an MSP and Lifecycle Insights to ScalePad, Alex brings a unique perspec…
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In this episode of The MSP Sales Podcast, Brian Gillette chats with Casey Seaborne about how MSPs can transform their MSP sales teams success and scalability. Casey shares actionable insights on why sales processes often fail, the role of emotional intelligence (EQ) in sales success, and the steps MSP owners need to take to support their sales team…
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In Episode 2 of MSP Insider, host Jeffrey Newton sits down with David Powell, VP of Sales Strategy at PAX8, to dive deep into the transformative role of AI in managed services. With years of experience leading growth in the MSP space, David shares his perspective on how AI is creating new opportunities for efficiency, scalability, and client satisf…
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Discover how AI is transforming the MSP industry and what it means for the future of managed services. In this video, we explore the game-changing potential of artificial intelligence in streamlining workflows, improving ticket management, and boosting overall efficiency for MSPs. Whether you’re an MSP owner, manager, or technician, staying ahead o…
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This episode is a return visit for Robbie Gillett, a talented poet who lives with MS. We talked about Robbie's initial struggles with his diagnosis and how it led him to writing poetry as a form of therapy and self-expression. With the support of his wife, who encouraged him to share his work, Robbie has used his poetry to raise awareness and provi…
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Recently I had a fantastic conversation with Kelli Gastis, an author and fellow MS warrior. Kelli shared her journey of being diagnosed with MS at 25 and how she navigated through various treatments, including natural remedies. We talked about Kelli's busy life before her MS diagnosis, working in the fashion industry and teaching dance and aerobics…
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Did you know that vibration therapy can help with cognitive function and motor skills? Recently I had the pleasure of speaking to Ethan Pollak who has developed a revolutionary device that is making waves in the rehab space for MS and stroke patients, amongst many others. As experienced weightlifters, Ethan and his co-founder, Cole, realized that m…
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Want to scale your MSP? Join Brian Gillette and John Davenjay of Bowman Williams as they discuss the secrets of how to hire right and staff your MSP both successfully and effectively. With lessons drawn from John’s inspiring journey - this episode is packed with practical advice to help you take your business to the next level. John shares how grit…
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I'm delighted to present my recent chat with my almost-namesake Cathy Chester and her husband Gary. Cathy and Gary began dating in 1985, the year before Cathy's diagnosis, which means that at the time of recording they have been together for nearly 40 years - incredible! Cathy and Gary share valuable insights into the importance of communication an…
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Foot drop - a difficulty in lifting the front part of the foot - is one of the most common issues I see with the people I work with. It can be caused by muscle weakness caused by muscular dystrophy, spinal muscular atrophy or motor neurone disease, or damage to the brain or spinal cord caused by a stroke, cerebral palsy, Parkinson's disease, or mul…
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Did you know that music can improve our cognitive abilities and even aid rehabilitation for people with neurological conditions? Recently I had the pleasure of meeting Kirsten Smayda who holds a PhD in Auditory Cognitive Psychology, and we dove into the fascinating intersection of music, psychology, and health. Kirsten works at MedRhythms, and they…
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Opportunities don’t always come gift-wrapped - and MSPs who learn to spot them win out. In this episode of The MSP Sales Podcast, Brian Gillette sits down with Kevin Clune of MSP Growth Hacks ( https://www.MSPGrowthHacks.com ) to explore how to transform transactional thinking into meaningful, long-term partnerships. From creating value in unexpect…
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In a change from our regularly scheduled programming, today I had the pleasure of being interviewed by my wonderful colleague, Mollie Witt. We discussed our journey together, as she has been a personal training client of mine for nearly a year. She shared how our training sessions have transformed her life following her MS diagnosis. We talked abou…
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In the second part of my conversation with former Michigan football player Brian Wallace, Brian shared his journey of coming to terms with his diagnosis and the emotional turmoil that accompanied it. He opened up about the initial fear and embarrassment he felt, especially as someone who had always been athletic. He expressed the difficulty of disc…
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In this episode of the Feel-Good MSP Podcast, Brian Gillette challenges you to think deeply about your career aspirations. Do you want to be good, great, or the best in your field? Brian breaks down the pros, cons, and hard truths of each level and what it takes to reach the top. Using real-world sales examples, we explore how good salespeople achi…
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Brian Wallace is a former Michigan football player, who shared his incredible journey with multiple sclerosis. His story is not just about sports; it's about resilience, determination, and the power of movement, especially for those of us living with MS. In the first of a two-part interview, Brian talked about growing up in a loving household, play…
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Did you know that vibration therapy can help with cognitive function and motor skills? Recently I had the pleasure of speaking to Ethan Pollak who has developed a revolutionary device that is making waves in the rehab space for MS and stroke patients, amongst many others. As experienced weightlifters, Ethan and his co-founder, Cole, realized that m…
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Lydia Guerrero founded Infusion Wear with a mission to create affordable adaptive wear, specifically designed for individuals undergoing medical treatments. Lydia was diagnosed with multiple sclerosis in 2011, and her DMT infusion process was made more uncomfortable by having to struggle with clothing that was either too tight or cumbersome. After …
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In this episode of the MSP Sales Podcast, Brian Gillette is joined by Taher Hamid of MSP Camp to discuss how Managed Service Providers can leverage specific types of marketing content to attract leads, build trust, and close more deals. We'll explore the role of content in MSP growth, from building brand authority to creating engaging sales narrati…
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In part two of my conversation with Dr. Summer, we dive deep into her journey of becoming a physician after facing significant life challenges, including a divorce and becoming a single parent to her two boys. As we covered in the first part of this conversation, Dr. Summer was misdiagnosed with MS before receiving the correct diagnosis of neuromye…
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I recently enjoyed speaking with the incredible Dr. Summer about her remarkable story. I’ve been following her journey on TikTok, and I was eager to dive into her experiences with neuromyelitis optica (NMO), a condition that was initially misdiagnosed as multiple sclerosis (MS). Summer's resilience and determination to overcome her challenges are t…
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In Episode 118 of the Move It or Lose It Podcast I sit down with my lovely friend, Lisa Norris, who is thriving while living with another autoimmune disease—Lupus. We dive into the challenges and triumphs of accepting our diagnoses and moving forward to live a badass life despite the obstacles. Lisa shares her abundance of gratitude and reveals how…
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In our second episode of The MSP Sales Podcast, your host Brian Gillette, and special guest Robert Gillette (MSP Dojo) explore the reasons why sales training often fails for Managed Service Providers. Together they discuss the various factors that affect the effectiveness of sales training, and how your MSP can step up to face the change and discom…
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This episode is a return visit for Robbie Gillett, a talented poet who lives with MS. We talked about Robbie's initial struggles with his diagnosis and how it led him to writing poetry as a form of therapy and self-expression. With the support of his wife, who encouraged him to share his work, Robbie has used his poetry to raise awareness and provi…
  continue reading
 
Recently I had a fantastic conversation with Kelli Gastis, an author and fellow MS warrior. Kelli shared her journey of being diagnosed with MS at 25 and how she navigated through various treatments, including natural remedies. We talked about Kelli's busy life before her MS diagnosis, working in the fashion industry and teaching dance and aerobics…
  continue reading
 
In our first episode of The MSP Sales Podcast, your host Brian Gillette dives into the discomfort many business owners feel about selling managed IT services. We explore why selling managed services can feel unnatural and why it seems like prospects are becoming more difficult to reach and trust harder to establish. How does the "Adversarial Sales …
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I always love speaking to people who are working to improve the lives of people living with chronic health conditions. So I recently had the pleasure of interviewing Claudio Semplicini, an Italian doctor who co-created Exoband, a device aimed at assisting individuals with walking difficulties due to various neurological conditions. Exoband is a lig…
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I'm delighted to present my recent chat with my almost-namesake Cathy Chester and her husband Gary. Cathy and Gary began dating in 1985, the year before Cathy's diagnosis, which means that at the time of recording they have been together for nearly 40 years - incredible! Cathy and Gary share valuable insights into the importance of communication an…
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In this special episode for Pride Month, I had the pleasure of chatting with Antonio Perez. Antonio shared his experiences as a member of the LGBTQ+ community living with multiple sclerosis. We delved into topics ranging from his MS symptoms to his journey of self-discovery and coming out. Antonio's openness and authenticity shone through as he sha…
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Today I'm delighted to present a very special guest - my daughter Kaitlyn, plus my new granddaughter, Liliana. Together we delve into the topic of living with multiple sclerosis as a family, reflecting on the challenges and experiences we faced in the 90s and early 2000s. Kaitlyn shared her memories of my MS diagnosis during her childhood, highligh…
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Habits play a crucial role in shaping our health and well-being, as I learned when I spent time with the incredible Amy Behimer. As well as having MS, Amy is a podcaster, a National Board Certified Health and Wellness Coach, and a Doctor of Pharmacy. Amy emphasizes the importance of habits in improving our overall health and how changing habits can…
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